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1.9 689 Reviews

HDFC Bank Complaints Summary

157 Resolved
532 Unresolved
Our verdict: When using services from HDFC Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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HDFC Bank reviews & complaints 689

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2:10 am EST
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HDFC Bank money deduction as late fine

Rs.400/- has been debited from my hdfc credit card on 16.10.2017.Actually my last bill due date was 16.07.2017 and i paid it on 17.10.2017. On 16.10.2017 i lost my card somewhere and could not find it after making many search in office and home.In the next day i was found it from my office bathroom.Then i pay my due money.
Please refund my as i am a good customer of hdfc bank.
Mob no-[protected]

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HDFC Bank_Cares
, IN
Nov 16, 2017 11:59 pm EST

Dear Customer,

We have arranged to reverse the late payment fee of Rs.400.00 levied on your October 2017 statement, The relevant credit is reflecting in your November 2017 and GST remains payable. As you are aware, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date.

-Natasha
HDFC Bank Customer Assistance

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11:36 pm EDT
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HDFC Bank amazon online shopping refund reflect complaint against hdfc bank

Sir I bought some things by Amazon online and then that some products return to them then they already 15 days ago refund initiated but hdfc bank didn't reflected in my account and I got reference number from Amazon side so please contact me then I will give you reference number and please that money please reflect in my account. My phone number is +[protected].

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Update by Tarun nandwani
Nov 02, 2017 11:38 pm EDT

Sir I bought some things by Amazon online and then that some products return to them then they already 15 days ago refund initiated but hdfc bank didn't reflected in my account and I got reference number from Amazon side so please contact me then I will give you reference number and please that money please reflect in my account. My phone number is +[protected].

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HDFC Bank_Cares
, IN
Nov 03, 2017 4:54 am EDT

Dear Customer,

I request you to share your account no., transaction details and registered contact details to talktous@hdfcbank.com with ref ID- TTU031117-04 in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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11:27 am EDT

HDFC Bank one assist consumer solution

I am HDFC bank credit card holder. Ths bank has auto debited ₹1299/- from my credit card number ending with 1553 without my concern on date : 11/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of ₹ 1299/-
I have already filed a complained at HDFC Bank Department and with One Assist on 12/10/2017. From where i have received the mentioned tracking no. [protected]. Already had a word with customer executive Mr. Mohomad Naheem at One assist. No action has been taken uptil now. I hope you look forward to our request. I requested you to take prompt step by the concerned authority.

Relationship Number : 2901082
Name : Dishanka Khanna
Mobile No. : [protected]
Credit Card Number ending with 1553

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HDFC Bank_Cares
, IN
Nov 03, 2017 4:55 am EDT

Dear Customer,

We infer that our bank representative was in touch with you to personally address your queries regarding one assist on October 24, 2017 and we are glad to note that you wish to continue with one assist policy, also discount of Rs.3990 was credited to your card account on October 25, 2017.

-Anay
HDFC Bank Customer Assistance

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4:30 am EDT

HDFC Bank payment of policy no [protected] in the name of priya swaroop

Sir
I am maintain A/C No [protected] in the name of Priya Swaroop in the Branch HDFC Lakhimpur Kheri Sri Amish Agarwal Branch Manager & Sri Sunil Kumar Mishra P B Manager came to my house for deposit and said if you deposit Rs50000/ per year for 5 Years you will get Rs250000/ & plus intt 8%, when I received the policy and contacted to customer care they said only 50%of the deposit amount, then I rushed to Branch and given letter along with original policy for cancellation on 22-08-2017, policy received on 09-08-2017, within 15 days from the receipt of policy, which is written in the policy, many times I contacted to Sri Amish Agarwal Branch Manager, he said payment will be credited within a week time I also contacted to Head HDFC Life Lucknow Sri Pankaj Kumar & mailed to care service Hdfc life on 25-10-2017 thrice & on 30-10-2017 twice & on 31-10-2017& also mailed to chair person Hdfc bank, Managing Director But two month &10 days have passed but no result
You are requested to please look into the matter & Please help me

Thanking You

Enclosure:. Letter 22-08-2017
Mail Letter
Yours Faithfully
Priya Swaroop

Sir

I have to inform that Branch Manager HDFC Bank Lakhimpur Kheri Sri Amish Agarwal & P B Manager Sri Sunil Kumar Mishra came to my house for taking deposit they asked to me that in this policy original amount deposited and plus intt 8% will be given after 5 years I asked to them to show any circular regarding this then they told I am saying truth and it will be shown in policy When I recieved the policy then I contacted in the Branch and given written application along with original policy [protected] on 22-08-2017 and after that I personally contact made for payment they said payment will be credited within a week time also I contacted to HDFC Life Lucknow Head Sri Pankaj Kumar, He said that your proposal has been processed and sent for sanction But Two month & 9 Days has been passed but no result I have sent mail to care service Hdfc life.com 5 times but no response
You are requested to please instruct for payment of above policy & credit in the A/C from where it has been debited

Thanking you

A/C No :[protected]

. Yours Faithfully

Priya Swaroop

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7:22 am EDT

HDFC Bank irresponsible staff

Hello... I am Deepak from sonipat 131001 (Haryana). We had goes to HDFC Bank (Branch -: HDFC BANK LTD., PROPERTY NO. 727/24, 73 MAY-24 735A/24 KATH MANDI, SONIPAT) for opening new Current Account. We had submit all documents (11000 rs. Signed check, Stamp, Letter head, Rent agreement etc.) To Mr. Vikas Malik (HDFC BANK, Personal Banker RBB) as per requirement on 18th September 2017 . He was give me 2 days time for opening new Current Account. But 20 days has been passed but still my account not opened. We talk to branch Manager but he not provide any solution.

We want HDFC Bank team take strict & necessary action against Mr. Vikas Malik. Otherwise we self take next step.

Due to this issue my all work is hamper and its direct impact on my Business. Who is the responsible for this tell me HDFC Bank Team.

Thanks & Regards,
Deepak
Mob. [protected]
Email.: [protected]@gmail.com

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8:51 am EDT
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HDFC Bank negative account balance in hdfc account

In 2013 I opened my salary account with HDFC bank. Now I found that my account balance is negative.
It means my salary account has been converted into saving account after i left my job without any information.

I just want know that why i was not informed before converting my salary account to saving acct?
why I was not informed before negative balance?

Why hdfc takes residence proof, ID proof etc. if these are none of the use.?
I didn't receive any mail, any letter, any call, any sms about this.

Now I want to solve this.
Please tell me the correct way to clear this negative balance.

Can I use my hdfc account as my salary account now without any payment?

Regrads
Balkarn Singh
[protected]

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1:46 am EDT

HDFC Bank receiving third party's information in my mail id.

Sir/madam,
I am prakash gope having mobile no. [protected] not holding any account in your any branches of HDFC bank but still I am getting mails of third party's bank statement and informations mails in my mail ID.
Please do the needful so that I don't get such mails in future or it should be short out quickly so that right person(third party) can't be deprived from any kind of informations.

thanks
with regards
prakash gope

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6:22 am EDT

HDFC Bank cash deposit charges

I have two od a/c in hdfc bank jind(har.) branch.
M/s shri radhey krishana trading.Company
m/s kishori lal hari chand

as per discuss our cash deposit chargies free in both account till twenty lac. I deposit 01-07-2017 to 31-07-2017 total 1700000/- in our jind branch. Branch debit in our a/c-2265=60 cash deposit chargies
on dated [protected]. But our 2000000/- cash deposit in both a/c are free. Please tell us why charged our a/c.
A/c no-[protected]
a/c no-[protected]

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HDFC Bank_Cares
, IN
Aug 24, 2017 12:50 pm EDT

Dear Customer,
We request you to mail us at talktous@hdfcbank.com from your registerd email id along with the exact date and amount and a/c from which the charges have been deducted for further assistance in this regard. Kindly mention reference ID TTU240817-16 in the subejct line.
-Manoj
HDFC Bank Customer assistance

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2:32 am EDT
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HDFC Bank unauthorised amb and other hidden charges

Complaint is reg HDFC bank, Noida Sector-1 branch, S/B preferred a/c no.[protected] for debiting Average Minimum Balance charges 9 times from 17.08.13 to 14.05.2014 despite having my Fixed Deposit funds of Rs.3.5 lacs with the Bank. All this continued without even being given a single message or call that my AMB has gone down from Rs.10000/-. All this depute the quarterly charges taken by bank for sms-alert charges. Bank could have well informed the shortage as this happened after making the two FDs. Fed up with the hidden charges levied and want to close my Preferred account as well as of my husband's Preferred a/c.
Ritu Singhal. Mob [protected]

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HDFC Bank_Cares
, IN
Aug 28, 2017 5:25 am EDT

Dear Customer,

We have taken up the matter with concerned branch and will respond to you on your registered email id in 5 working days. The reference number for your query is [protected].

-Bejoy
HDFC Bank Customer Assistance

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1:17 am EDT
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HDFC Bank salary account no. [protected]

My complaint is that I have a salary account of Uflex Ltd. in HDFC Bank Bari Brahmana Jammu with account no [protected]. I resigned the job & withdraw all the money from account after that I didn't use the account. And without my conscience HDFC Bank changed salary account to saving and charged ₹300 per month as maintenance charges for account and today I came to know about the matter it becomes ₹4000 and above balance in minus. I want to close this account. I can't pay the minus balance.

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HDFC Bank_Cares
, IN
Aug 24, 2017 12:51 pm EDT

Dear Customer,
We understand that our branch official Mr. Ajay Sharma has contacted you and requested you to visit the nearest branch and submit account closure request
-Manoj
HDFC Bank Customer assistance

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7:27 am EDT

HDFC Bank credit card

I am a very loyal customer of HDFC and was very happy with the services, but until recently. I have a HDFC Regalia credit card and to start with they levied a 75 Rs redemption charge for generation our own points; which was then increased to 99. This information was never circulated, not to my knowledge. Earlier Movie ticket booking was possible which they withdrew - Again no intimation. Their reward point catalog represented certain services, which were not available during redemption. Over all the having that card gave to special advantage, but all this without information. The complain is why not intimation, also why withdraw services... suddenly.

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HDFC Bank_Cares
, IN
Aug 21, 2017 8:07 am EDT

Dear Customer,

I request you to share your card details, charges details and registered contact details to talktous@hdfcbank.com with ref ID- TTU210817-12 in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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11:26 am EDT

HDFC Bank blocking of may defence salary account unable to get the money for monthly expenditure

Following submitted for your kind consideration and early action to unblock my salary account with HDFC bank.
My account details are as follows:
Name :Babulal Sarkar
Account No. : [protected]
HDFC Branch: Dabagardens, Visakhapatnam(AP)
IFSC Code :HDFC0001243
1. I got a message intimating that my salary account is blocked view non-submission of my wife’s Re-KYC. Presently I am unable to submit any Re-KYC and cannot visit any HDFC bank as I am serving in Ministry of Defence and presently posted at southernmost point of India (Campbell Bay in Nicobar Islands). HDFC bank branch is available in this island. As per the directives of my personal banker, I am sending my application/complain to resolve all the issues at the earliest.

2. I hereby submit that my wife is not doing any transaction with this account since last ten years. This account is my
Defence Salary account. I need to do all monthly expenditure with the salary. Moreover all installments of my existing gold/ personal and car loans are being paid through this account. Gold loan (with HDFC bank, Hill Cart Road, Siliguri) installment is already bounced and it is creating unnecessary tension/disturbance.

3. In this regard I also submit that my wife is having another saving account with HDFC bank, which is updated by new KYC form and running successfully. Then why all similar information in HDFC bank accounts with individual or joint accounts are not shared centrally. Following are details of my wife’s account/personal information for updating the KYC:

Wife’s Neme :Sandhya Sarkar
Date of Birth :05 March 1971
AADHAR No. :[protected]
PAN No. :BEYPS0213J
HDFC A/c No. :[protected]
HDFC Branch :HILL CART ROAD, SILIGURI(WB)
IFSC Code :HDFC0001239
4. It is my request that please take necessary action to unblock the account at the earliest. I need to get the money for my monthly expenditure as my salary is the single income. HDFC bank system will be responsible for failure/ bouncing all loan related transaction.
Thanking you,
Yours faithfully
(Babulal Sarkar)

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HDFC Bank_Cares
, IN
Aug 08, 2017 12:27 pm EDT

Dear Customer,
Kindly note that our Branch Official tried contacting you but were not able to reach you. Our branch official has sent an email at your email ID that is registered in our records. Please contact our Branch Official Mr. Anilkumar Arisetty on [protected] or email at Anilkumar.Arisetty@hdfcbank.com for any further clarification or assistance.
-Manoj
HDFC Bank Customer assistance

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2:14 am EDT

HDFC Bank home loan

I had applied for the loan few months back with all the supporting documents. One Mr. Abul([protected]) was handling my loan application. Previously he told us that your loan is in procedure and it will take some time but suddenly after 2-3 months he told us that your loan has been canceled and it will not further proceed due to some reasons. Then we request him to return our file. Previously he said that your file is in process and I will return it to you but now he is not even picking up our call due to which we are having problem in applying for loan in other banks. Kindly resolve the same issue.

Thanking you
Manish Khandelwal
[protected]

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8:41 pm EDT

HDFC Bank regarding home loan process fee refunding

Sir,
I had applied hdfc bank home loan since march2017 with processing fee .
Processing fee deducted Rs11600. In last week of march17.
I request for cancellation home loan in apr2017. I have many times called and emailed to hdfc bank for processing fee amount.
But till date no any refund or no any response by hdfc bank Ltd .
So I request to that please resolve my problem .

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11:51 am EDT

HDFC Bank negative balance in my account

My salary account (In hdfc bank) was created in my first company(in Hyderabad), so once I left the company and joined somewhere else I had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me). After that I never logged in to my account through net banking.2 days back I logged into my account for some reason and I saw that I have rs -1435 in my account. Now I am living in Kolkata and I can't pay that amount.I want to close this account, If bank waive that negative amount I will maintain the minimum balance or I can open a new saving account. I request you to please take action against this.
My account no:-[protected]
My mobile no:-[protected]

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HDFC Bank_Cares
, IN
Jul 29, 2017 3:18 am EDT

Dear Customer,

We understand that our official Mr. Praveen Kumar contacted you and explained the reason for charge and assisted you with your query. Further, we understand that you will contact him for further clarification.

-Bejoy
HDFC Bank Customer Assistance

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12:13 pm EDT

HDFC Bank money debited but not credited in beneficiary account

I made imps transaction on 24 jul 2017 at 19.48 hours of amount 1 lac, money debited same time but not credited in beneficiary account. I called customer care at day time they told wait for 24 hours after completion of 24 hours they told wait for 4 days, what d [censor] is this, it's not small amount he needs urgently, he already gave check... And check is going to bounce, who will responsible for this, reference number of transaction is imps-[protected]. Please take action tomorrow.

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HDFC Bank_Cares
, IN
Jul 28, 2017 4:01 am EDT

Dear Customer,

I request you to share your account/customer Id, transaction and registered contact details to talktous@hdfcbank.com with ref ID- TTU-[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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5:18 am EDT
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HDFC Bank f & f, experience certificate, relieving letter

I, Ni[censored] N Chaudhari, were working with HDFC Bank at Visnagar Branch(0532) as an Assistant Manager(Teller Authorizer). My Bank employee code was N7333. Bank has given me good opportunity in very short time but due to following reasons I have to left the job before notice period and could not resume the job. As I mentioned in my resignation (SAP), I have been appointed as a Supervisor Instructor in I.T.I.(Government of Gujarat) that I have to join on or before 28th February, 2017 other wise my candidature should be canceled. Academic job is my first preference also they give me 45% hike in salary. I have some family problem and place of work they provided is near by my resident. this things I had informed to Branch Manager and Cluster Head also before putting resignation. Same thing I have discussed with HR manager(Gujarat).

My Mom and Dad are alone at home And my mummy(Mrs Kuvarben Nareshbhai Chaudhari) has a problem of thayroid. She can not walk without any support. There are no other members in my family who can serve her except me. I have a younger brother But he's Canada since last one year for his further study. Many government jobs in the past In my selection was made but I keep holding the bank because Which seemed to my subject and interest. I have left the bank and I chose a new job which may not give growth as much as bank but only due to only my family reasons.There is no need of experience certificate. Still I am ready to pay notice period for experience certificate because It considered continuous work and I have worked in bank with excellent performance for two and half years.
Your decision will be final and I will except it .But before that look in to the meter and give justice to me. Above all things I have discussed with my BM, CH and Gujarat HR before left the job, even all this things are been mentioned in SAP while putting my resignation.My BM and CH also give permission to leave the bank. But now they going back from their commitment. Now they say that you had not taken permission.
Sir, tell me if one of employees of Bopal Branch, Mr. Chirag Patel, got the job in City bank and He left the bank with in thirty days and he had been relieved by bank. and I have served around twenty days in bank. I had worked with bank approximately two and half year. My joining date was 29th September 2014, I had putted resignation on 10th of February, 2017 and last day I had worked was 23/02/2017. I have approximately more than 30 leaves were pending. and my full and final settlement not done till date. So tell me sir why Mr. Chirag had been relieved properly why I am not relieved? let me give another example of Mr. Ashok Modi(Deputy Manager, WBO) Who got visa for America on 25th of December 2016 and He had been relived with in five days on 31st of December, 2016...This all thing I have descussed with BM CH and Gujarat HR, they said that these cases are special case. Let tell me sir Is my case not special...Hope so sir I got good respond from your side.

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Update by nnchaudhari
Jul 27, 2017 8:35 am EDT

Please give proper solution, No proper respond from their side

Update by nnchaudhari
Jul 19, 2017 11:18 am EDT

No action till date from hdfc bank please help I got mentally hares ed

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HDFC Bank_Cares
, IN
Jul 22, 2017 9:16 am EDT

Dear Customer,

I request you to write to exit.officer@hdfcbank.com along with ur employee code, Supervisor name and contact details, office location where you were working and contact details with ref id - TTU-[protected] in the subject line. Will get back to you. -Anay

-Bejoy
HDFC Bank Customer Assistance

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6:31 pm EDT
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HDFC Bank failed atm transaction for power failure at the atm

Hi,

I'm Vathsala from bangalore.I had been to HDFC bank ATM at mudalpalya on 6th July 2017 @ 9.10PM to withdraw money by using my ICICI bank debit card. I entered my pin and entered the amount. At the time of collecting cash, power has gone at the ATM. At the same time my account got debited with the same amount.
As there was no security to check it out and i waited for an hour. Security came after an hour and I asked him about the money which I was yet to collect..he said it will automatically gets credited into my account if there is a power failure at the ATM at the time of collecting cash.
Then I left but till now my uncollected money has not been credited into my account back.
As ATM is a 24 hours service, it's mandatory to have an continuous power supply at the all the ATM centre.
Request you to reverse my uncollected money which got debited from my account.

Regards,
Vathsala G

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HDFC Bank_Cares
, IN
Jul 07, 2017 5:52 am EDT

Dear Customer,

I request you to share your account/customer Id and registered contact details to talktous@hdfcbank.com with ref ID-TTU-[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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6:14 pm EDT

HDFC Bank job loss claim under home suraksha plus policy

मैने ने 25th april 2014 को HOME Suraksha plus की insurace policy ले रखी है, जिसमें नौकरी छूट जाने या स्वेच्छा से छोड़ देने पर HDFC ergo, 3 months की home loan की emi देगा।और भी बहुत सारी सुविधाएं हैं, जैसे मेडिकल claim, किसी प्रकार आपदा आने पर सुरक्षा etc.

मैंने आजतक claim file नहीं किया था, वैसे चाहता तो मेडिकल claim ले सकता था।

अब जाकर मैंने job loss claim file किया है। claim number: C291816000931है।जब insurance करा कर पैसे लेने थे तो कंपनी ने कोई document नहीं मांगी, ना ही शर्त बतायी, और अब जब हमने claim file किया तो उसे बहुत सारे documents चाहिए।

उसमें से भी अधिकतर हमने दे दिए जैसे salary slip, Aadhar card, release letter, electricity bill, cheque etc. अब HDFC ergo हमसे last working institute का joining letter मांग रहा है।सच्चाई यही है कि Bokaro Pace के Director Mr. DS Rajpoot ने joining के प्रथम दिन ही agreement paper हमसे sign करवा कर रख लिया था, और बोले कि ये मुम्बई से Kuldeep Tyagi sir का sign होकर आयेगा तब आपको, आपकी प्रति मिल जायेगी।जब 3 months के बाद भी मुझे मेरी प्रति नही मिली, तब मैंने अपना विरोध भी व्यक्त किया था, फिर जिसके बाद DS Rajpoot ने कुछ दिनों में मेरी प्रति मिल जाने का आश्वासन दिया था। उस meeting में Vijay Srivastava sir भी उपस्थित थे।पर फिर कभी भी मेरी प्रति मुझे नही दी गई।

यह बात बताने पर HDFC ergo ने मुझे दूसरा विकल्प दिया। उसने कहा कि हम mail करते हैं आपके HR departmentको । अगर उन्होंने जबाब दिया तो claim, accept हो जायेगा। अब पिछले फरवरी माह के मेल का जबाब अब तक नहीं दिया जा रहा है Bokaro pace द्वारा। HDFC ergo की नियत भी स्पष्ट है, वह चाहता है किसी भी तरह claim ना देना पड़े। वह कोई भी कोशिश नहीं कर रहा है mail का जबाब प्राप्त करने का। बस एक mail डाल कर बैठ गया चुपचाप।

इधर Bokaro pace से लेकर Paceiitian, mumbai तक के कर्मचारी झूठ बोलकर मामले को रफादफा करने मे लगे हुए है। Kuldeep Tyagi sir भी मामले को टाल रहे हैं, DS Rajpoot, reply ही नहीं कर रहें हैं।

सवाल यह है, जो insurance, मैंने लिया, क्या वह मेरे institute के मर्जी से reimburse होगा? दूसरी बात: अगर insurance समय पर काम ही नहीं आया, तो फिर उसका क्या फायदा, पैसे किस बात के लिए? अगर HDFC ergo को joining letter चाहिए था तो उसी वक्त क्यों नहीं मांग लिया, जब insurance, issue कर रहा था। ये insurance के नाम पर ठगी के अलावा कुछ नहीं है।

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HDFC Bank issues created by unitech and hdfc. noida sector 117 unihomes

It has been almost three months that I have been following with Unitech on the disbursement which has been put on hold by HDFC bank as I refused to sign a letter in which bank wanted me to take guarantee for Unitech for their payments incase the same is not paid by unitech which I refused due to which the bank has put the disbursement of my loan on hold. I have been speaking to Unitech asking them to speak to Bank. But till date this has not been closed by Unitech with HDFC.

As it is, my project is delayed by Unitech. I have been a regular payer to all the amount asked since 2009. It is 2017 now and still I am not sure when would I get my Unihome Project in sector 117 Noida.
To add to it, HDFC has added a clause where they are asking the customers who are already enrolled for the loan amount to sign a letter on behalf of Unitech asking to assure all the payments incase not paid by Unitech.
How does a customer become responsible for any payment which is not paid by Unitech.
Real check of paitence

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