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HDFC bank / credit card not received!

1 India Review updated:

This is to bring your kind attention towards my problem. HDFC Bank has issued a Credit Card in my name but I never received the Credit card. The Bank agents handed over the card to someone else without matching my signature and without informing the issuance of card.

On 12-10-06 and HDFC Bank Agent informed me that an amount of Rs.9975/- is debited from my account through Credit Card purchase. Earlier only calls for address verification were received from Bank but Bank didn’t informed me when it issued the card. The Bank also unblocked the card for transaction without my permission, which resulted into the deduction of above-mentioned amount from my salary account.

After personal discussion with Credit Card Manager Mr. Rohit Saxena, (Credit Card’s Division 5th and 6th floor, Ansal Classic Tower, Rajourie Garden) told me that the Card was sent through speed post. But no parcel received through post. In reply to the above complaint to HDFC Bank Card Division, P.O. Box 399, Anna Salai, Chennai. I received a letter stating that all the transaction incurred on my account before reporting blocking of card is payable by me.

I had requested Customer Care to block the Card only after knowing that the purchase has been done on my account. I have also requested Bank to refund all my money, as I was totally not informed about the issuance of card. This is the complete responsibility of the Bank agent to inform the customer about the issuing of card. Also the Bank has not matched the signatures on any receipt.

I have also filed the case in Consumer Court Noida but still the Bank hasn’t show me any proof of receiving the Card by me or the other person. So, think twice before you go to HDFC Bank!

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Comments

  • Sa
      18th of Jul, 2007
    0 Votes

    I have invested in hdfc mutual fund of rs 4000(repayment on 10th of each month) but hdfc has dedcted from my account 8000rs each month. After that according to hdfc i have closed that scheme due to wrong amount deduction before two months but they are deducting my charges continuously and they have also deducted lot of charges against wrong schemes opened by hdfc.

    Branch manager and officer do not support me, but i will not invest in hdfc in my whole future and i will not suggest to invest in hdfc.

    If i says to officer is that i will complaint for you then he says u can do it and i will handle it.

    I have only one way, we should go in consumer court for it because i think hdfc bank is
    a corrupt bank. Nobody should invest here.

    name:- saurabh mittal
    mob. no.:- 09212745834.
    home no:- 0120-2880154
    original scheme for mutual fund reference nos.:-
    1. 3634363/02
    2. 3637124/61
    3. 3633946/89
    4. 3637263/32

    Wrong schemes opened by hdfc:

    1.3691885/96
    2.3691847/16
    3.3691489/23
    4.3688675/26

    Branch:

    hdfc bank ltd.
    sharad kumar singh(personal banker)
    mob no.-9810640103
    om plaza,sector-15,
    c-4&5,vasundhara,
    ghaziabad,up-201012
    branch ph. no. 120-2886664

    My charges deduction is approx. 5000 against 20000 and i hope my charges will reverse otherwise i will meet with hdfc in consumer court. I will not invest in hdfc in my whole future.

    Note: Threatens that i will handle overall complaint against me.

  • Su
      19th of Jul, 2007
    0 Votes

    Hi, you need not to go to consumer court first you go to banking obdusman of your area, that fall in delhi and their email id is:

    bonewdelhi@rbi.org.in - write every thing to this mail, complaint HDFC with you proper contact address.

    All the best

  • Ab
      19th of Jul, 2007
    0 Votes

    I was using HDFC bank card, and paying the amount, whatever i have used. But they are charging unnecessary charges on my card. They are now showing Rs. 5900/- due, only the interest charges. I have given all the details to them, but they are not giving any proper reply. Now they are deducting this balance from my SB account.

  • Ma
      2nd of Aug, 2007
    0 Votes

    This is regarding a credit card payment issue. I had a credit card from HDFC bank . Later they issued me a gold card with new number which I had not received. (They says they had issued the card, but I never received). Since they were adding more hidden charges I wanted to close the card. As per their instruction I had broke the card into pieces and dropped into their drop box with a request letter to close the card. They had sent me a letter (on 16-Sept-2006) saying that they had received the request for cancellation and for that I have to pay Rs.3878, which they had given explanation as late fee (Actual amount was around 800 Rs and by the time the discussion went on, it became Rs. 3873). But the late fee was happened because I had closed the card and was waiting for their response. So it was not actually my mistake. I called up their customer care number and pointed out this issue within 2 days. They were convinced with the explanation from me and said the card is closed and no further clarification is required.

    After that there were no communication from the bank. But surprisingly after 10 months I got a registered letter saying, there is outstanding amount in credit card, which is accumulated to 5061 Rs.!! They blocked this much money from my saving account that I was not linked with credit card and without prior notice. I received the letter on 30th of July ’07 and the deadline to pay the money was before 31st July ’07!!.

    I think this is totally injustice, where I was intimated as the card is closed but the amounts were adding up on background. And the bank is not intimated me for around 10 months about this and without prior notice they are deducting money from my savings bank by giving 1 day notice!
    so be aware of HDFC credit cards !!

  • An
      3rd of Aug, 2007
    0 Votes

    It is the habit of HDFC Bank to do it this way. Even after paying my complete credit card dues, one fine day I receive notice from their lawyer to pay up Rs. 75,000/- which they said as due on my card. They blocked my savings account, deducted all the money which was there in the account without my prior notice. To my horror, when I wanted to pay up my hotel bill, no money was available in my savings account. Imagine what could I have done in such situation?

  • Ah
      12th of Sep, 2007
    0 Votes

    HI THIS NITIN AHIRRAO NITIN
    FROM CHHABI ELE.PVT. LTD. DIS. JALGAON MAHARASHTRA I HAVE ALREADY SUBMIT FORM FOR SALARY ACCOUNT PLASE ISSUE ME KIT FOR THE SAME.

  • At
      13th of Sep, 2007
    0 Votes

    Dear Sir,

    This is to your kind notice ,that in my saving bank account no. 0891000037686 , an amount of Rs. 6359.00 is debited for credit card .

    I have two major concerns regarding HDFC bank.

    1) The amount in my saving bank account was debited without any prior intimation given to me. There is no any account details / my dues / or clarification of penalty.

    2) I am not getting any satisfactory reply from anyone in HDFC bank. I have been talking to helpline

    All this has created a very bad impression about HDFC bank. I want a solution of the issue from you immediately and a reply from you . Your bank can not hold my money at any cost. This kind of service I never expected from your bank. Because of this my entire family is suffering, where I can not fulfill my basic need.

    I hope HDFC will take an appropriate action

    >With regards,

    atul kumar gupta
    ( 09350265600 )

  • Bo
      3rd of Oct, 2007
    0 Votes

    Dear Sir,

    I have one health-plus card from your bank. I am not at all using the card. So, please cancel the card immediately. Hereafter, I will not pay any extra service charges even if you put.

    My card number is:- 5176 3580 1029 3297

  • Ga
      4th of Oct, 2007
    0 Votes

    Sir my salary account No 1691150065154 with ATM facility without my dues are clems account is closed please send my dues by check on my home addresse

    Gavali prabhuling Dhondappa
    serve No 59. Santh gajanan Mharaj Socity, Near Shiv Chatrpati highschool, Kondwa Bk Pune 48, Pin 411048 and my mob no is 09421044180 please urgently give me reply throuth my E-Mail Addresse

    Thank your

  • Su
      16th of Oct, 2007
    0 Votes

    Hey, I really been surprised to see the above complaints on HDFC bank. I have a trouble too with HDFC bank, I have recently joined an organization NIPUNA SERVICE PVT LTD ( Satyam company) and the entire organization hold a HDFC bank salaried account. Nowadays as you know every one wants a loan to fulfill is needs. I have called HDFC bank for personal and credit card. The banks says NIPUNA is a "DEFAULTER" and i really dont understand how NIPUNA a big organization with over 2500 employees and a SATYAM company became a defaulter. Actually prior to NIPUNA i worked for TATA and I have a CITI BANK salaried account, the phone bank was so good that, booking of cheque book, pin change request and stop payment..., an IVR can do it. When I called to HDFC Phone Banking for anything they will guide me to HDFC BANK branch. And what the phone banking officers do at HDFC phone banking, believe it "AN IVR OF CITI BANK PHONE BANKING WILL DO IT". I hope this is not a service will be expected from this big organization and if they dont have capacity of doing the service to the corporate companies, better they withdraw the services with them. Hope HDFC bank read this message and at least they make a 0.1% better services to there customers so that they will be benefited at least.

    Thanks & Regards

    Sundeep Kumar.

  • Ng
      16th of Oct, 2007
    0 Votes

    I received a great amount of message about FreeLotto Win
    For Example:
    "PAID & PENDING CHECK RELEASE STATUS NOTIFICATION
    ACCT # ******** / PIN # *********

    http://www.freelotto.com/offer.asp?offer=94940&FID=f99443743538

    Nguyen, PCC, a division of PNI, has awarded over
    seventy-eight million in US dollars to hundreds of thousands
    of fortunate recipients in 41 countries; creating fourteen
    millionaires and four ten million US dollar winners. PNI,
    a sponsor of online sweepstakes, gives away awards of
    amounts up to ten million US dollars daily. Nguyen
    Duy Linh OF Can Tho, review the official listing below to
    see if you are qualified to receive a check, upon proper
    submission in accordance with sponsor rules.

    FIRST NAME LAST NAME CITY COUNTRY AMOUNT STATUS
    William Herriott Glasgow UK $1,000,000.00 PAID
    Nguyen Duy Linh Can Tho vn $300.00 PENDING
    Roger B. Lancaster OH, USA $300.00 PENDING
    Nico Mentis Sindelfingen Germany $300.00 PAID
    Nguyen Duy Linh Can Tho vn $10,000.00
    PENDING
    Jennifer Fisher Porterville CA, USA $1,000,000.00 PAID
    Claudio Segneri Roma Italy $50,000.00 PAID
    M.K. Basha Delhi India $10,000,000.00 PAID
    Esther Yoon Toronto Canada $100,000.00 PAID
    Ariel J. Las Vegas NV, USA $10,000.00 PENDING
    Jamie De La Pena Zapopn Mexico $10,000.00 PAID
    Kenneth Barker Benidorm Spain $300.00 PAID
    Nguyen Duy Linh Can Tho vn $1,000,000.00
    PENDING
    Gareth Connors Kingswood Australia $50,000.00 PAID
    Clair Held Sao Paulo Brazil $300.00 PAID

    Nguyen, if you're on the Paid and Pending list above, the next
    step is to verify your PIN # on the following page. It assures you,
    that upon submitting the winning entry in accordance with the Rules
    of FreeLotto, using the convenient F.A.S.T. service or the free
    online entry, Nguyen Duy Linh and only Nguyen Duy Linh
    will be paid $1 Million (One Million Dollars) in the Classic FreeLotto
    Game or other prizes.

    CLICK TO PROCESS:
    http://www.freelotto.com/offer.asp?offer=94940&FID=f99443743538



    Our affordable F.A.S.T service provides you the convenience of
    automatic FreeLotto play. As always, FreeLotto is free to play."
    BUT WHEN I CLICK TO PROCESS, AFTER COMLETED MY FORM 7082a, I CAN NOT CONTINUE!

    Your subscription cannot be processed.
    The CVV Value you entered does not match the Billing information you provided.

    Click here to login as a different user
    WHY?
    AND WHAT I CAN DO NOW TO CONTINUE?
    Please Help me.

  • He
      20th of Oct, 2007
    0 Votes

    Hi,

    I am holding account with HDFC from 2006. I opened an account and at that point of time did not require the online/debit card facility. In the year 2007 in month of July I went back to India and in Managalore (Karnatak) requested for a net banking facility. I received a statement with 100rs deduction for net banking but never received the net banking pin. The service at the Managlore center is very poor . I had plans of opening a joint account ,but they wanted voters id,pan card ,driver license and all sort of proof of identification(they are not happy with one single photo and address id prof). So I had to drop out the plans of opening a new account. Anyways my majore concern is the net banking pin.Is there any way I can track the net banking pin mailed to my home address??

    Hema.

  • Ke
      17th of Nov, 2007
    0 Votes

    Every time I try to process my free lotto form it says that my subtraction can not be processes and that the CVV does not match the billing. I dont know if I put in the incorrect CVV number or not. Please help me figure out the problem!

  • Pr
      19th of Nov, 2007
    0 Votes

    BUT WHEN I CLICK TO PROCESS, AFTER COMLETED MY FORM 7082a, I CAN NOT CONTINUE!

    Your subscription cannot be processed. The CVV Value you entered does not match the Billing information you provided.

    Click here to login as a different user WHY? AND WHAT I CAN DO NOW TO CONTINUE?

    Please Help me.

  • Yo
      23rd of Nov, 2007
    0 Votes

    Dear Sir,

    I am YOGESH RATHOD is employee of the
    " M/s.LG Electronics Pvt.Ltd."
    Andheri East -Mumbai Branch

    We are request you to kindly provide the status of
    my Salary A/c in your HDFC Bank.

    We have already submitted in A/c opening form in
    last month to Mr.Jayprakash Hiralal Rajjak
    but we are not recd any correspondence in your bank side.

    Kindly provide / dispatch my salary a/c kits
    & cheque book below Residence address or Office Address.

    Res. Address:- Office Adrress :-
    YOGESH B.RATHOD YOGESH .RATHOD
    6-B Sakil Malik Chawl, 4Th Floor, A-Wing,Trade Star,
    T.S.Colony,Opp.Badi Masjid, Andheri-Kurla Road, J.B.Nagar,
    Pathan wadi, Malad (East) Andheri (East)
    Mumbai - 400 097 Mumbai - 400 059
    Tel: 022 -28492272 Tel : 022 - 2835 2882 - 87
    Mob : 09324202626

    We are request you to send the my Salary A/c
    related Corresspondence asap.

    Pls do the needful

    Thanks & Regards.

    Yogesh B.Rathod
    9324202626
    LG Electronics India Pvt Ltd.
    Dty.Sales Manager Asst.

  • Ti
      14th of Dec, 2007
    0 Votes

    Please look for comments at the following link,

    https://www.complaintsboard.com/complaints/universal-gift-ventures-thedvdplanetorg-c36213.html

    Universal Gift Ventures / TheDVDPlanet.org

    HDFC Bank India floated this venture. All transaction money collected from this website is deposited into a HDFC Bank owned savings account in India. HDFC have known to float many of these small ventures via website in different countries to raise money for their instant debts to avoid their crash predicted starting March end 2008.

  • Ar
      8th of Jan, 2008
    0 Votes

    Hidden changes. Some problem ic ECS was from bank side and they are charging as late installment fee from me. Which is not good and increase unsatisfaction.

  • Ra
      22nd of Jan, 2008
    0 Votes

    Hi

    This is just to inform that there has been repeated calls from HDFC reg. credit card offers, during office hours and other important occasions. Even after repeated rejections to take up the card and 0 balance account, there seems to be calls 1/2 per day and everyday the same way. It looks like a kind of harrasment for a person who holds an account. Since its an official account, we cannot stay away from HDFC. If serious steps are not taken on the employees who keep bugging account holders this way, HDFC would lose its recognition eventually.

    Thanks

  • Pr
      11th of Feb, 2008
    0 Votes

    Non co-operating customer care.

  • Pr
      11th of Feb, 2008
    0 Votes

    Poor customer care. Representatives shows more frustration on customers for calling them. And forces customers to hang.

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