On July 27, 2008 I ordered from HDCameraworld.com a Fugifilm Finepix F40fd camera @ $129.99. I was leery at first because their price was approximately $30 less than I could find for a new F40 elsewhere and I was not familiar with their company. But their website is well-done and convincing. It states clearly that, “Everything we sell is brand new and factory fresh”. It goes on, “Honesty, Integrity & Customer Satisfaction is everything that we’re about”. So I ordered in good faith and looked forward to the delivery of my new Fugi F40fd.
Imagine my surprise when it arrived. I have already owned an F40fd, so I am well aware of what the factory box looks like and what is supposed to be included. Theirs came boxed in a white box with their label listing what was to be included. That list did not include the A/V cable which is standard with the camera. Moreover the user manual was not in the box even though it was listed. The installation CD was not the original CD Fugi provided with the new camera and the protective seal wasn’t on the CD nor was the install warning that comes with the CD. The USB provided was not the one that Fugi includes with the camera. Now this is the small stuff.
Let us move to the big stuff! They sent me a USED camera and a USED battery!!! The camera had scratches and nicks around the outside shield of the lens housing. (New cameras come with a protective piece of plastic.) Those marks come from use with this camera. The same thing happened with mine. Also, there were scratches along the shiny edge of the right side. If this isn’t galling enough, the battery showed even worse wear. The front of the battery showed wear and scratches to the extent that the shiny surface has been worn off in areas.
I returned the camera with a letter outlining with specificity the problems with it. To their credit, the payment was returned to my account within a week or so of them receiving it.
I should have checked them out more carefully before ordering and I have learned a lesson. Unfortunately, it is quite easy for an outfit like this to retire this company and open a new one with a new name and even remain at the same location. The moral of the story is to check out the site you are ordering from.