HDAccessory / Avoid this company!

HDAccessory - Been a month since payment and nothing recieved they wont answer email phone always busy!
HDAccessory
8802 e university dr # 29
Mesa
Arizona
United States

Placed an order with credit card on 26th December 2007
Payment By: American Express
Confirmation No: 7252267924
As of today, 18th Jan 2008, i have not received my package. They have not responded to my email and there phone line is constantly on busy. I did get an email saying they had shipped my items on 10th jan, but still nothing received

HDAccessory - Lack of order
HDAccessory
Monterey Park
California
United States
Phone: 323-263-8388
HDAccessory.com

Placed an order online with this company, after 5 days we still have no tracking # and no ship date.
We have tried to call but were only successful in getting through 1 time. I want to cancel the order. I tried to call again today 01-16-2008 @ 4:40 est and the line has been busy for over 1 hour. I did get thru 1 x and it rang for about 10 rings and then it turned busy.
Of course after deal with the inconvenience of the last week I decided to g online and see if there was any complaints out there and WOW was I shocked. There were more complaints then praise.
I have contacted AmEx and put the charge in dispute. Yes I know I should have checked before I placed the order but sometimes you get lost in the moment.
I do not believe that business should be transacted this way, especially in the tough economic time. I would think the company would want there customers to be pleased and share the good word, not disgruntled and SPREAD the bad word.