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Hcl Infosystems Ltd. / Monitor problem

1 India Review updated:
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I buy a HCL system. Monitor (HCL HCM780M) came with this system is creating great problems. Every user who owns this monitor is facing same problem. It's monitor display settings pop up automatically again & again. Menu buttons are not working. After every boot up screen got distorted.It's not only my problem but everyone who is using this monitor is facing same problem. Please help me adjusting the display settings of this monitor i mean configure my display settings very correctly (resolution, refresh rate etc) plssssss

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Ya
  23rd of Dec, 2007
Agree Disagree +1 Votes

I too have the same problem. Please Help me.

Ra
  29th of Dec, 2007
Agree Disagree 0 Votes

I have a HCL Notebook.
My system have a sound problem.
Please help me.

Ko
  16th of Jan, 2008
Agree Disagree 0 Votes

I bought HCl desktop by which the HCl HCM780M monitor came. It worked fine for one and a half year, until three days ago. The settings menu( for contrast, brightness, etc) comes on and off my screen and I have no control of my buttons. Im feeling irritated. PLEASE HELP!!!

Sr
  28th of Jan, 2008
Agree Disagree 0 Votes

I am using HCL HCM780M monitor. somebody made the display settings changed so that i cant work properly now. i request you to send me the default values for all settings in the OSD. I am using 1152*768 @ 75 H2 32 bit colour.. pls help me..

Su
  6th of Feb, 2008
Agree Disagree 0 Votes

I bought a HCL system. Monitor (HCL HCM700PA) came with this system is creating great problems. There is one dot at the center point of TFT Monitor and i need to replace it. Please take some neccessory step against it. It will be appreciate your service if you logged my complaint and send some engineer at my home so that i can show him what kind of problem i am facing.

Ma
  9th of Feb, 2008
Agree Disagree 0 Votes

My HCL mointer has the same display problem.

Bh
  11th of Feb, 2008
Agree Disagree 0 Votes

I have a Monitor (HCL HCM780M). In my monitor display settings pop up automatically again & again. Menu buttons are not working. Please help me.

Md
  10th of Mar, 2008
Agree Disagree 0 Votes

This is my office pc S/No is - 3077AZ038321. I logged a call in HCL on 8.3.08 CALL NO - 083080104. My system give no disply .In my office on this system run a very crucial software and this time our users face a lots of problems. In my office lumsum 50 Nos HCL P-4 Pc. But from call login date to till date no response given by HCL or his support engineer WHY? if this type of service given by HCL then how we plan for purchase new pc from HCL in future.So please consider our problem and send a engineer as soon as for resolve the issues.

Regards

Md.Sayeed
Officer - IT
HPL Additives Pvt Ltd
Plot No - 6,7 & 8
Sec-25, Ballabhgarh
Faridabad (Haryana)-121004
Cell- +919910486219

Br
  14th of Mar, 2008
Agree Disagree 0 Votes

my system is also having same problem. contrast menu automatically pops up and increases up 100%. front controls are not working. After waiting for five minutes if you hit menu button twice menu appears. if you hit increase or decrease button it automatically selects all the icons in a circle (i.e the selection moves). if anyone find a permenant solution please mail me.

Sa
  24th of Apr, 2008
Agree Disagree 0 Votes

I have the same issue with the monitor. This problem seems to be wide-spread. Are there any proper resolution to this issue. PLEASE HELP.

Sa
  2nd of May, 2008
Agree Disagree 0 Votes

We have 3 pcs of HCL Busybee, the service of HCL is just like a ###, they people dnt knw the cutomer satsifaction. We are facing lots of problem on all the pcs's (under warranty) but they are always try to ignore the issues. I think they got apparsal on the basis of customer dissatisfaction.
Can any one please tell me where i call to solve this problem

Ko
  15th of May, 2008
Agree Disagree 0 Votes

I FOUND AN ANSWER.
The Problem of Popping of the menu settings again and again, and dysfunction of the buttons acoors due to dust settling behind the buttons in those HCM monitors. Call HCL, make him open it up and clean the parts and your monitor will be working fince again. I just took a cloth and wiped off all the dust, and I am a happy customer again.

Mu
  2nd of Jun, 2008
Agree Disagree 0 Votes

I am facing the same problem.Ipurchased a new pc just two weeks before and believe I did a blunder by purchasing a HCL pc.My TFT moniter had the same problem of poping up and non functioning of menu buttons. after complaining it took five days for HCL guys to come and replace my moniter.Interestingly ten minutes after replacing the moniter the new one also started malfunctioning.Iam waiting for the mercy of HCL Engineers to get a replacment.No one is there to even pick up the phone and anser the call.HCL Delhi Branch is very very poor in costemer care.You try any mobile, nobody will bother to anser you.This is the worst experience I have ever faced.Will any one can help me?

Vi
  5th of Jun, 2008
Agree Disagree 0 Votes

I'm owning a HCL Beanstalk which I bought two years ago. After the subjected warranty got expired, I took an AMC (Annual Maintenance Contract) for two years. It ends only in October 2008.

I had a problem with my DVD Combo Drive which was not able to detect and read CDs or DVDs.So I lodged a complaint in the HCL Call Centre Pondicherry through phone (Number: 0413 2672222) on 22nd of May, 2008. A technical person (Mr. Gokul, Chennai) came on 24th and inspected my PC and ensured that a replacement will be made on 26th or at the maximum on 28th.

To my shock, despair and grievance, no effort has been made by the company to resolve this problem. And it has been 14 days since I gave lodged the complaint. All my repeated calls to the Chennai Call Center and to this technical assissant (Mr. Gokul) for the past 14 days have gone into vain, except for the telephone charges I have incurred in order of this inconvenience.

This really upsets a HCL customer who has spent so much money in acquiring and maintaining the company's product falling into the pit disillusioned by the company's big banner. And I venture out to take this issue to the Indian Consumer's Court of Law, should this matter be not treated with due attention.

So, I for the umpteenth number of time, request you to take this issue critical and act soon to resolve my predicament.


The customer service call center in Chennai is the worst of all the service providers I've seen. Whatever be the case reported, it is taken with imprudence and irreverence causing consequential delays, inconvenience and even unnecessary telephone call charges to the customer. I was told by a rude lady on phone that the Chennai Call Center to whom i was calling was headed by one Mr. Mahesh and all complaints being made should be directed towards him.

And to add to more of the inconvenience, the aforesaid Call Center is not a 24-hour working network. So all calls has to be made during the working hours of 0900 and 1800, of which most are dodged. Moreover calls are not easily getting connected to this department, which is so irksome.


This is a plea of a dejected and dissatisfied customer to regard this issue important and resolve it soon, failing which a lawsuit will definitely be filed against the company for its unsatisfactory service.

Ma
  16th of Jun, 2008
Agree Disagree 0 Votes

i strongly agree with what vinod mohan has said.The customer service call center in Chennai is the worst of all the service providers I've seen. they took nearly three months to resolve my memory storage problems in hard drive.they also took two and half months to replace my chasis fan.moreover we have to remind them of their duty by calling them atleast two times a day for almost a week. and time taken each time to explain them the details is more troublesome and the call charges are mounting for the customers as we dont get a interactive reply

Ma
  16th of Jun, 2008
Agree Disagree 0 Votes

i bought a hcl beanstalk because my friend advised me to buy it he rated that the customer service was great .they had replaced a burnt hard drive within a week.(this service was done when aarshans was in charge, about 4 years ago).but now it takes months and months to get proper attention. i sware tha i willl never advise anyone to buy a hcl pc and i will not buy it myself

Sh
  2nd of Jul, 2008
Agree Disagree 0 Votes

me too having the same problem, this monitor hcm780m really sucks, I hate HCL, some guy from customer help told me to unplug my monitor for 24 hours and let the monitor to demagnetize, although it worked, but i really need to change this ### and buy a new LCD displays

Ad
  8th of Jul, 2008
Agree Disagree 0 Votes

Every user who owns this monitor is facing same problem. It's monitor display settings pop up automatically again & again. Menu buttons are not working. After every boot up screen got distorted.It's not only my problem but everyone who is using this monitor is facing same problem. Please help me adjusting the display settings of this monitor i mean configure my display settings very correctly (resolution, refresh rate etc) plssssss

Pr
  22nd of Jul, 2008
Agree Disagree +1 Votes

i have hcl laptop..i have bought 6 months ago...problem with this laptop is that its screen often flikers...become blank...often become white...then i hav to restart it ...it is very problematic for me to work ...
can u suggest what can i do..

Sa
  24th of Jul, 2008
Agree Disagree 0 Votes

hii friends..I too have the same problem with this monitor display settings and I tried out with different resolution settings and but still it is persisting...I faced the same problem what Mr. Mohan has said earlier.. I have replaced the DVD combo with new LG DVD writer..

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