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HCL / Bill plan change

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I THOUGHT airtel is BEST. I realized airtel is WORST.
I sent 6 mails to change my bill plan. Those bloody rascals didn't take any action. Again I called to customer care and raised two requests for the same issue. The day after tomorrow 2 guys from airtel called me and I told my problem. Those guys told that we will get back to you with in an hour. Stupid rascals didn't come back. Every month I am paying some thousand rupees to these irresponsible airtel. I am completely unsatisfied with this WORST airtel. And my number is [protected]
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