Phone: (519) 383-8411
Sent this email of complaint after visiting the store on more than 3 separate occasions, with all necessary paperwork in hand.
I placed the first order (stated # here) on November 23, 2007 as a Christmas gift. AS of today, February 12, 2008 I am still NOT in receipt of the items that I ordered. Our local store had finally called to say that the three items had arrived, but when I went in to pick them up, the staff were unable to locate the items. I have since gone back several times and no one has been able to determine what has happened to the items, or how I would be able to go about getting my money refunded, since I no longer even want the items in question. I cannot emphasize how extremely angry I am with this whole process. Ordering online was an attempt by me to make Christmas shopping EASIER, and now, months after Christmas I not only do NOT have the items ordered, I am still out the money that I paid on my credit card almost 3 months ago. If this was an outstanding debt on my part to HBC, I highly doubt that it would have been let go for 3 months, yet here I am paying, and paying interest for close to 3 months on something that I have NEVER received. Please tell me how the $35 that I paid for the items will be refunded to me, and when that will occur. Do not suggest that I return to the store, since they do not have the items, and are incapable of taking any action to remedy the situation. In fact, if I ever go back there again, it will be TOO SOON.
In addition, my sister in law, apparently unaware that ordering online is a HUGE and COSTLY mistake, ordered a gift for me, and had it delivered to my local store. She called me to inform me that the item had come in, and I should go in and pick it up. Imagine my surprise when they could NOT locate the item. Please let me know how I should go about getting the item that she ordered, and paid for, on December 20, 2007. Again, do not suggest that I return to the store, they are UNABLE to find the item, and have no idea what to do next. On several occasions they have assured me that they will look into the situation, yet there is never any follow up, and my visits to the store are unproductive as well, since the apparently untrained and acknowledgeable staff have no idea how to proceed. This whole experience has been nothing but a nightmare, and I cannot state enough how furious I am about the waste of time, money and effort on my part.