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H&B Plumbing & Heating, Inc. / Over Charged per

1 United States

I live in Battle Creek Michigan and have a summer place in Cheboygan Michigan. In October I always have a plumber come out and drain my water so I make sure its done right. Since my regular plumber passed away this past year I had to find a diff. plumber. My old plumber always charged me between $100 and 125. I called H&B Plumbing in Cheboygan and was quoted 70.00 plus materials. Thinking this was fair I set up a date on Oct. 29th at between 8:30 and 9:00 a.m. The lady I talked to was Jennifer. On the morning of Oct. 29th I waited till 10:45 and no show. Since I did not have a phone I decided to go to town and find out what was going on. I live 10.5 out of town. Jennifer knew I had to be back in Battle Creek for my job at 4:00p.m. I called when I got to town and she said I tried calling you at home and I didnt get an answer. I said to her you know I'm not in Battle Creek I'm in Cheboygan waiting for you to keep your appt. that you agreed upon. She than said she would send someone right out. The plumber showed up at 11:55. He brought another guy with him I guess to help. I had everything readyfor him so he get it done quickly. He was done at 1:18 p.m. He persented the bill to me and I was shocked! They charged me $70.00 per hour for himself plus $25.00 per hour for his helper he said plus materials. When I told him thats not what I was quoted from Jennifer she quoted me $70.00 plus mat. I also said no one mentioned about paying a helper. He said she would never do that. The total bill was 226.99 for 1 hour and 15 minutes. I feel they just took advantage of me. I guess the biggest thing was they charged me for a helper and the hours(4 hours). Not only that I lost monies at work because I did not make it back in time. I believe this practice has to stop. Thank You, Robert J. Vanier

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