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Haynes Furniture
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2.3 45 Reviews

Haynes Furniture Complaints Summary

15 Resolved
30 Unresolved
Our verdict: Engaging with Haynes Furniture, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Haynes Furniture reviews & complaints 45

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6:44 am EDT
Resolved
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Haynes Furniture Never deal with them

I was charged interest in January of $400. It was supposed to be interest free for 25 months, but they said my payment was not received after my check cleared. I called and was told it would be corrected. It is May now 5 months after I sent my payment, and I can still not get this corrected. I have talked to one person twice and another person three times, and they continue to promise it will be fixed. I can never talk directly to billing, and these people state that it is billing's error, but can never seem to get it fixed. I have 800 credit score that may now be affected. NEVER DEAL WITH THESE FOLKS!

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6:08 am EDT
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Haynes Furniture Fraud and scam!

I have shopped at Haynes Furniture and would want to alert all individuals who are planning to shop at Haynes Furniture to beware. They scam, lie and cheat just to get your business and take your money. I have gone there just to 'see' what they have and to only have sales people pressure me into a purchase. I go somewhere else and get the same furniture with hundreds less. So, my advice to everyone is to shop around and don't get forced and pressured into an unnecessary purchase. There are plenty of quality shoppes out there that deal with furniture. If you are willing to take a drive on a week-end, go to Thomasville Furniture (North Carolina)... they are awesome and very reasonable (as well as competitive pricing).

We don't have a money tree as I am sure most of us don't... so look around and don't be scared to tell these salesman 'no'... most of all--never pay what amount is on the sticker!

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Meg
, US
May 01, 2009 4:57 pm EDT

Haynes' treats their employees the same way they treat their customers. Keep that in mind when you buy from that awful store.

ComplaintsBoard
J
8:21 pm EST

Haynes Furniture Collections Team

I have been fond of the quality of service at Haynes Furniture Store for many years now. My entire home is furnished with nothing but Haynes products. However, I now have a tainted image of Haynes as a company and look to doing business with another company because of my experience with a manager of their collections department.

I was past due on an account for furniture I financed and my daughter received a phone call on her mobile phone on 2/20/08 at 5:29p.m. EST from a female employee. My daughter kindly advised the representative that she does not pay the bill that I do and to contact me directly. My daughter also advised to not ever call her on her mobile phone again. The representative insisted on trying to retrieve payment from my daughter and my daughter again told her to contact me. That same day after a long day at work, I received three phone calls from that same representative. Earlier that week, I scheduled a post-dated payment over the phone with my check card. The payment never processed because the representative took down the expiration date incorrectly. This was not a case where I was refusing to pay the bill, the was simply an error that resulted in a past due bill. When I called the representative (I believe her name was Ms. Darden---out of the Virginia Beach call center) she was very rude and cold with me. She was upset because my daughter dismissed her on the attempt to collect from her and passed it off to me. I tried to tell her that she took down the wrong expiration date and she got frustrated and stated my daughter had an "attitude". At this point, I did not see how this was relevant to the issue regarding the erroneous expiration date. At this point told the rep that this has nothing to do with my daughter, but with the error of your department putting in credit card information and at that point she hung up on me. I was appalled that a collector would hang up on someone who is discussing payment and I called my daughter in frustration. My daughter called and asked to speak to a supervisor---

From Jamie:

I called to ask for a confirmation number for the payment to ensure it gets appropriately applied to the account. At that point the rep Travis placed me on hold to look up my account. He told me that Haynes does not offer confirmation numbers. I found this to be quite odd, since I have had experience in collections myself and always knew a confirmation number is given whenever a transaction takes place. I asked how can I ensure the payment gets applied once again and Travis placed me on hold. Travis came back to the line and stated that a supervisor requests to speak with you. A supervisor (and I use that term loosely) by the name of James came onto the line. I felt the need to express my disappointment in how the previous female representative handled the call with both myself and my mother. The supervisor right away without any hesitation was very defensive and stated my mother was wrong and that she was not hung up on that that she got her "story" mixed up. I was confused by what he meant, but was willing to hear him out. He stated there was a mixup in whom the rep was talking to. I asked him whom did she think she was speaking to and the supervisor bluntly said "I don't know". I told the supervisor that the female rep called me on my mobile phone and the supervisor placed me on hold. He came back to the line and simply stated "She just told me she never called your cell phone". I insisted that she did and boldly insisted that she did not. At this point I realized I was no longer dealing with a supervisor but an unprofessional, dense employee who could care less about customer service or trying to assist myself or my mother with this issue. The Haynes mobile number from which she dialed from is clearly in my cell phone: [protected] at 5:29p.m. EST on 2/20/08. To fabricate someone dialing your mobile phone is half-witted, idiotic, and just plain dumb. At this point we were going back and forth and the conversation was going nowhere. I finally gave up because I refuse to converse and argue with someone who's intellect and IQ level matches my shoe size. I would hope that the powers that be at Haynes Furniture Store become aware of the employees who are in "management" see how they are treating customers. I have worked in collections for over 5 years and there are tactics to collecting on past due accounts that include empathy, financial planning, and LISTENING. These were practices that were not used by the collections team at Haynes Furniture Store and I would expect such a reputable company would use better methods as well as hire more professionally grounded individuals to run their offices. I look forward to reconciling this remittance and using my services elsewhere when I purchase furniture in the near future. This is so unfortunate, because I have been a customer of Haynes for over 20 years and have loved their customer service in the showroom. However, their collections team has forced me to discontinue my business with this company.

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what different will it make
,
Mar 06, 2008 6:21 pm EST

I am so glade that I got to read this. TO even think that I was going to do business there. Regardless of the situation, it was handle wrongly. If this what they do to there customers after taking there money and when having a problem with staff they play games. Oh not I will not and I mean not tolerate such nonesense in any form or fashion. I really believe that maybe you had a bunch of collection agency from the store just playing around and showing you what size shoe they actually do wear. I would like to thank you and I appreciate you finding the time to inform the public about your situation. Besides calling your daughter harrassing her about your bill. First of all they violated your privacy by discussing your account with her. Thats not her account. Get a lawyer and get some advise on this matter cause after she stated that she was not the individual and they continue to call her phone. Harrassment!

ComplaintsBoard
B
12:00 am EST

Haynes Furniture Refusal to refund deposit

On January 12, 2007, I visited Haynes Furniture in Virginia Beach, Va., and placed an order for carpet after giving the saleswoman the measurements which were VERY accurate. I gave a $600 deposit by check which was paid by my bank within two days. I was given an estimate and the saleswoman was to have my house measured by their people and then give me a firm price for the carpet. The house was measured the following day, the 13th. Then two weeks passed and I called the saleswoman. She said the measurements had never been submitted and, after twelve days, she got the measurements and her estimate was off by more than $1,000. I asked for a refund and she agreed to submit the paperwork for the refund immediately. The refund never arrived. Now, when I call Haynes, I am either disconnected, put on hold to never be answered, or put through to someone's voice mail to never get a return call. All I want is my $600 returned to me. I feel the estimate was deliberately low to entice me to make the deposit. Then the price was jacked up far beyond what I had budgeted for the job.

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Matt
, US
May 11, 2009 5:06 pm EDT

STAY AWAY FROM HAYNES FURNITURE/NORTH CAROLINA AND CO. I am not only displeased with my furniture set but also the customer service with Haynes Furniture.

My husband purchased a bedroom set and it has been nothing but problems. First there was a nick in the Chest of Drawers, then there was residue that stained the mirror(the service tech had to come out twice for that because they initially left steel wool for me to clean the mirror), then there was wood falling from the dresser onto my clothes, then there was wood peeling from the footboard. The final straw was when I went to open my dresser drawer and I heard a "CRACK". My track was broken. I called and spoke to the manager there and explained to him that I was very dissatisfied about my furniture and the fact that I had so many service calls. The only thing he was willing to do was to send a service technician out (again). The service man came out and indicated that I broke my drawer and that it was not a manufacturer's defect. I asked him how was I able to break it and he could not give me a good explanation. He told me that he could glue it together and I shouldn't have anymore problems. Needless to say I sent him packing!

The customer service manager offered NOTHING! Other than to come a glue my drawer together. So I am stuck with a drawer sitting in the middle of my floor broken...

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consumer121
, US
Oct 30, 2010 3:13 pm EDT

From all of the complaints, I knew that Haynes had a very bad reputation for poor service. Unfortunately I found the perfect bedroom set in their store last year so I took a chance and ordered it.

Despite my misgivings, I found the experience to be wonderful. They called me and confirmed my delivery, then called me with me time frame just as they said they would. The drivers showed up as scheduled and were a joy to deal with... unfortunately this was last year and either I just lucked or something has changed.

With the wonderful experience I had, I did not hesitate to purchase 3 rooms of furniture from them several months ago. I did receive the call with a time frame, but the drivers did not arrive on time, were not friendly and basically just dropped the furniture and ran. As I was trying to get everything put together I noted several issues and contacted service.

To cut to the chase, it was a horrible delivery and has been a nightmare ever since causing me to take several days off work to meet with technicians and after 2 months I still do not have satisfactory furniture in my home.

In asking questions I have since found out that "The Dump" now runs Haynes. They are no longer a "real" furniture store that they used to be.

As they say "Buyer Beware" and when dealing with Haynes that statement could not be more accurate.

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K Brown
,
Mar 30, 2008 9:31 am EDT

On 3/4/08 I made my final payment on a sofa and love seat w/Haynes Furniture. I also scheduled a pick-up date for 3/29. I was promised that my furniture would be at the Hull Street location on this day. Luckily before I went across town, I called the store only to find out the furniture was not there and no one could give me an explanation as to why. I had already hired someone to pick-up the furniture for me on this date. The store did offer to reimburse me for this and have the furniture delivered to the store on 3/30 but it is the principal of the matter; the store did not live up to it's promise. This is the third unpleasant experience I have had w/this company. A well known company like this should be more organized.

ComplaintsBoard
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12:00 am EST
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Haynes Furniture - Stay away from Haynes!

On December 31, 2005, my wife and I, aged 49 and 53 respectfully, went to the Haynes Furniture Store in Newport News, VA to shop for additional furniture for our new house. The sales ad attracted us because it said "no payments, no interest for 2 years". This lured us in. Our money was real tight and we needed to set up our new house. We figured we could...

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Phone numbers

1800 768 0348 +1 (866) 538-4489 More phone numbers

Website

www.haynesfurniture.com

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