Haynes Brothers Furniture
reviews and complaints

My husband and I have purchased a Palliser recliner and sofa from Haynes Brother's in Ormond Beach. The entire set was a showroom floor sample and purchased at a lower price but still under original warranty. The set was being sold due to leather color being discontinued.
We were told the piece would be left in the showroom until delivery as it was much safer there then being moved around to delivery center.
When rec'd the recliner had multiple "ink" marks on the back leather and a broken power cover (very small) and would later be glued by salesperson (Parry) at my home during delivery.
The recliner leather issue was addressed by their technician (Lester) which actually made the matter worse as he painted over the leather after trying to clean/remove ink marks. I even altered the grain where it was overly rubbed.
I called Haynes brothers warehouse and have been in communication to resolve the issue. Now bear in mind this whole experience has been extremely stressful due to the salesperson and tactics. They stated I can choose another recliner with credit given and purchase another separate extended warrantee or keep the original recliner as is with extended warrantee. What can I do as it's a brand new house and now another chair will be a different color and more money spent at their store. Ugh

Please do not shop at Haynes Furniture Store. This is our experience: we purchased a full bedroom set from them and we paid it off right away. After a month one of the nightstands starting showing cracks and it wasn't from anything we had done. Also 2 drawers wouldn't fit correctly so we called the store and they sent a repair guy out and he moved one drawer around an got it back in correctly and said "there you go" and was going to leave and we said no you need to fix it! For the nightstand he just sprayed a clear coating on the nightstand an said he would have to get a bracket for the one drawer and for the other drawer, he traded the drawers and though the drawer closed better it still sticks out! We called the company for repairs and they said "if you did something then we will repair it but if it just happened due to a badly made dresser then we won't come out to fix or replace it"! My husband and I are furious and wished we had gone to another furniture company. Also, the spray that he sprayed on the nightstand, he was back the next month and he just resprayed it. We wish we wouldn't have paid Mr. Haynes off so maybe we could have had some type of leverage but we thought we were in good hands an we paid for the protection plan but apparently the protection plans or guarantees are a waste of money.

Please don't go to Haynes Furniture!

In July 2010 we were in the area visiting family. We are an Army family. We were looking for a particular set of living room tables but could not find it in Alabama, where we are currently stationed. We made the purchase but was given a lump sum price for 3 pieces (one of which they had to order) and was offered delivery to AL at their local rate. The offer came through the salesman from Steve Haynes. I asked the salesman for a breakdown on the invoice but he refused saying that that was the offer for all 3. That is where we made a mistake. We were in a hurry to get on the road back to AL so we made the deal.

When two of the three pieces were delivered a few days later, I had to sign the delivery paperwork which had each piece listed separately with a price for each. I made note of the details and after the man left, added it up. I could not believe what I saw. The total retail prices added up to $400 less than what we were charged! I called the store and spoke to Steve Haynes. He said that was the way the computer prints it out and that the original deal is what we agreed to. I told him that we were overcharged and that I signed the delivery paperwork with the new price. He refused to budge and began to yell at me. I was appalled and yelled back at him and then canceled the order for the third piece (I have since found a local store here that can order it for me at the correct price).

I am a consumer affairs officer for the U.S. Army and will be filing a complaint through the FTC - Military Consumer Sentinel and the Better Business Bureau. We are a family at war defending our country for people like Steve Haynes... he should be ashamed of himself for purposely trying to get over on us.