SUBMIT A COMPLAINT / I will NEVER order from them again

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Ordered binoculars for a Christmas gift in the middle of December. Was not advised that the product was on backorder prior to purchase which I found deceiving. Was told that the product would be in shortly after Christmas. Continued to follow up every few weeks (they never reached out to me once to provide an update on the backorder status)but was continuously told that the product was still on backorder. Wound up canceling the order IN MARCH when product was still not in. Merry Christmas-I will NEVER order from them again.

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  • Ha
      5th of Jul, 2012

    I am sorry to hear that your order was back-ordered for such a long time and I apologize for any inconvenience this must have caused. Please contact our Optical Department at 888-880-4884 ext. 4682 with any questions that you may have about product availability. They specialize in these items and will be able to find a resolution for you. - Robin at Hayneedle

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