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Hayneedle.com / Horrible quality merchandise and terrible customer service

1 United States Review updated:
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My wife bought an OVERPRICED $200 wooden box from them that came unfinished and unassembled. It was made out of the cheapest flimsiest wood you can find and when I was assembling it with their horrible directions the crap wood split when I tightened the screw. I complained to them and first they said they'd send a new box but then sent only a piece, which was the WRONG PIECE. Then they harassed me to send the broken piece back or they would charge me for the replacement piece. Horrible quality merchandise and terrible customer service.

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Comments

  • Ha
      17th of Nov, 2010
    0 Votes

    I am so sorry you had this trouble! I am a representative of Hayneedle and this is an unacceptable response to the trouble we have caused you. I would be happy to assist you in resolving this issue. Could you please email me at [protected]@hayneedle.com with your order information and I would be more than willing to rectify this situation.

  • Ma
      23rd of Jan, 2019
    0 Votes
    HayNeedle - German Christmas pyramids
    1515 Queensgreen Cir.
    Naperville
    Illinois
    United States

    Do you have the 10" candles that go with the 3 tier pyramid?

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