Nothing can be far from the truth.
The item was not sent "broken". It happens to be defective when arrived. We do not inspect products before shipping, as I'm sure, other stores do not either. We offer assistance with return. But the customer DEMANDED that we issue a FULL refund including shipping despite our clearly posted return policy.
However, we do not offer refund of shipping. Many companies include into their prices expenses for potential return. We don't. Our mission is to offer the lowest possible prices.
We NEVER posted customer’s personal on public website. Quite opposite: this “customer” posted our personnel’s information on the internet.
Lastly, I’d like to add a posting from one of the business executives who was unjustly bashed on this website:
I will never understand why people make a permanent record of their gripes. This person, nor ANY person has not been ripped off in any way by our company. Please refer to this very site for companies like Walmart, Wells Fargo Bank, United Airlines, Outback Steakhouse, Mesa Arizona Police Department, and the Better Business Bureau. All these companies have reports and they are not bad companies. There is no credibility to this site. You can post a report on any person or company anonymously and there is no validation of any kind. You could post a report on your neighbor, gas station because you think they are a ripoff because gas is so high, the president of our country, your city...anything. Nobody will verify it. Someone could even do it to you without thought.