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Hawaiian Telcom / Terrible customer service

1 Aiea, HI, United States Review updated:
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Every month at the dinner hour Hawaiian Telcom calls us to tel l us we haven't paid our bill. The story never changes. We always do pay it, but they call us and ask us to pay it before we ever receive our bill. I suggest that they send us our bill in a timely manner and stop the "bill collector" style phone calls to our home. It's obnoxious.

Hawaiian Telcom did not receive our internet business when we moved because the Hawaiian Telcom guys couldn't figure it out and didn't keep their appointment to send out a technician to fix the problem. We went with the cable company instead. We have been disappointed with Hawaiian Telcom.

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  • Hi
      11th of May, 2011

    I just moved to to a new address and try to use the same number with DSL internet. After three working days, no services at all. I kept calling for solution, no luck. All they can do is turn on the Hawaiian music and let you wait. It has bean over a week, my phone and internet lines are still down. Terrible service...

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