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Hawaii Mortgage Company, Inc / Refinance of 2d home

1 443 Portlock RoadHonolulu, HI, United States Review updated:
Contact information:
Phone: 808 988-6622

Took over 3 months from application date to close of the refinance process, during which time there were frequent and repeated requests for information, and much more information required than advertised on their website. Long silences followed by demands for immediate (same day) action. Poor follow-up. Perhaps Hawaii residents would have a better experience. Would not recommend for mainlanders.

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  • Ha
      10th of Jan, 2011
    0 Votes

    This borrower caused many of the delays themselves. They actually refinanced an investment property and not a 2nd home. We had repeated requests to them for variouos documents that were furnished incomplete. Our phone call and email requests were not returned promptly. They make disagree with the contention that they played any part in the delay of their closing. Despite that, the loan closed with the rate, terms, and closing costs promised. As a consumer, the most important aspect of a mortgage transaction is knowing if the lender will live up to their word. Nowhere in their complaint did they ever say we didn't live up to what was promised. We close hundreds of loans every year and specialize in helping mainland owners finance property in Hawaii.

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