[Resolved] Harvey Norman / non delivery of a purchased item three weeks later - balgowlah store

Balgowlah, New South Wales, Australia

I purchased a washing machine from your Balgowlah store three weeks ago. I have taken 3 days off work and there have been 5 promises to deliver the washing machine but it still hasn't happened. I keep receiving verbal & written promises from Dan Matthews that the machine will be delivered & yet nothing. Dan is now not taking or returning my calls. I have lodged a formal complaint with Fair Trading. I have paid for an item & yet I'm still not in possession of this item. I've been without a working machine for 3 weeks now. What else can I do? Rosanna

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Harvey Norman Customer Care's Response, Nov 06, 2018

    Hi, very sorry to hear about this experience. Please send us some more details here so we can make sure this gets followed up. Thanks for taking the time to bring this to our attention.

    Kind regards,
    Karl - HN Customer Service Team

Oct 23, 2018

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