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Harvey Normanreplacement extended warranty is void

Review updated:

I have purchased Replacement Program extended warranty by paying additional fee when I purchased a printer, which extends the warranty for additional 12 months after manufacturer's warranty expires. The printer broke after the manufacture warranty was expired, so I tried to claim a replacement through Harvey Norman. However, the price of the exact same printer model have been gone up since I purchased it, and Harvey Norman will not hand out the replacement eventhough the warranty is titled "Replacement Program". They will only offer store credit. Now I end up with no printer, and store credit is not enough to buy the same printer. They want me to pay cough up more if I want the same printer.

Please save yourself from troubles, don't bother with Harvey Norman.

Ze
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Comments

  • Sb
      Jan 23, 2010

    WE BROUGHT A PLASMA LG TV WITH EXTENTED WARRANTY IN HARVEY NORMAN IN HOBART . IT IS NOW PLAYING UP WITH THE PICTURE WE HAVE BEEN TOLD IT IS THE PLASMA AND WONT BE COVERED BY WARRANTY . HOW CAN A $3.500 LAST ONLY THREE YEAR AND WHY PAY FOR EXTRA WARRANTY. WE ARE ONLY PENSIONERS AND CANT AFFORD NEW TV

    0 Votes
  • Sb
      Jan 23, 2010

    we brought a lg plasma tv at harvey normans and had extented warranty with eighteen months to go. the picture started to go and have been told it might be the plasma and regassing is not covered in warranty. we was not told this when buying tv. we have always been good customers at harvey normans but wont be now. we are pensioners and can not afford a new tv

    0 Votes
  • Ja
      Jul 28, 2011

    I have purchesed a HP Officejet 7500A from Harvey norman cannington wa and within 27 days it started to make weird sounds inside and eat paper i contacted the store to ask for a replacement and they game me some bs story that it would have to be sent away and could take an extended amount of time to fix the issue.

    0 Votes
  • Ar
      Jun 03, 2013

    Don't waste time and GO to Ombudsman.

    0 Votes

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