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Harvey Norman / fujitsu cash back visa cards

MORAYFIELD, Australia

On 31/07/2017 we purchased 2 split air conditioners from your store at Morayfield.
The salesman who served us informed us that we would receive gift cards to the value of $350 from Fujitsu who were running a promotion we were also informed that Harvey Norman would match these cards and also provide 2 cases of wine.
We received the Harvey Norman gift cards and the wine .
On 11/08/2017 we submitted online the application for the gift cards and at the conclusion of the application it stated that our application was successful.
At the end of the application it stated we would receive a tracking number and the cards wold arrive in 4 weeks they did not arrive
On contacting Fujitsu were were told that the application was not submitted But we know we did as we can even describe what was on application form
And that we submitted it well before close of offer.
After contacting Fujitsu and explaining our problem and the fact that we are now out of pocket $350 as per their promotion.
We were told nothing they can do as promotion is finished .
We feel that we as loyal customers of Harvey Norman we have been treated unfairly as we did exactly what was stated on promotion form .
All we are asking is there any way you can help us redeem the $350 because Fujitsu has completely treated us with utter contempt and won't listen there must have been some glitch in the system.we have been loyal customers for more than 15 years if you check your computers we were trading under the company name of Dust Busters .
Regards
Melodyanne Meyers

Me
Sep 27, 2017

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