Harry And David
reviews and complaints

I am listed with too many accounts so I get too many mailing having a street address and a PO Box: PO Box is customer # 11311 this is great. customer 16499 is not. And then there are the blind mailings in addition that come to street address. Also I recently changed email address so when I ordered from Popcorn Factory had to use old address for email to get free shipping which I just purchased last month: OLD= alan.davitian#att.net, NEW=[protected]@gmail.com. Having been given a phone number to call for fixing this [protected]) after being dropped 3 times on the 4th try someone said I need to go to Flowere.com to fix it. So, I did that and it seems there is no way for me to actually contact someone to fix these things, but if you are placing an order you get very good service. This is what is going on now, just think of how bad it will be during the holidays.
My billing address is: PO Box 5665, Fullerton, CA [protected] & 32) Please fix my account status company wide.

After being inundated with Mother's Day commercials, I decided to let you know how disappointed I was with the tower gift I received. Nasty lentil chips, cheap peppermint puffs, etc. The only palatable item were chocolate pretzels. I am sorry someone wasted valuable money on this! After reviewing your website now, I see you don't offer this any more. Smart move!

I placed an order on december 8th, for 3 baskets to different members of my family!

First off, when I placed my order for my family members, the items I choose was not out of stock, and was set to a delivery date on or before december 17th.

Someone dropped the ball here! My order w01005723148620 was not processed until I contacted harry and david on 12/21 to ask why it hadn't been delivered yet!

Now my order is being substituted with something I would have never chosen for a member of my family I should have been contacted on what to substitute! But I wasn't and I am sure that is because they didn't process my order the date I ordered it! Not getting what I ordered is wrong! And it has still not been delivered!

I can see from the fedex tracking that it just went out the day I called! Which proves that they did not process my order on december 8th, which they caused the out of stock issue because when I ordered it was in stock, therefore replacing my order with something no one orders because it is not a desirable replacement, yet still charging me for the better item price!

All I was offered from customer service was a sorry, we will take off the delivery charge. Seriously? Do you think totally screwing up my order is ok, and removing the delivery charge and giving me one of your worst baskets to my family member is a good to go? It's not. What was done was bad service, rude, wrong and unacceptable.

Ermmm... Is this appropriate?
I ordered a fruit basket and it took them five days to deliver it. Just think: Five. Days. Fruits.
Moreover, the basket was just dropped in front of the door, the driver just went way without knocking or ringing.
Of course, the fruits were stale, they delivered too late, that's why I will never order from them again and will never recommend anyone doing it.

I placed order number w008252194891xx on december 13, 2016 with the understanding that the order would be delivered “on or before christmas”. Tracking my order december 20 revealed that the order (3 shipments) were slated to be delivered “on or before december 30, 2016.”

I called this company on december 21 and spoke with one of their customer service people. This person told me that part of the order had been cancelled! To add insult to injury, the customer service rep agreed to repair the cancelled shipment for an additional charge of $11. This to repair what this company caused in the first place.

This is my first order experience with harry and david. It will be my last.
Now I have 4 days to replace the missing gifts. Good luck with that.
Such a breach of trust. Don't trust harry and david. They clearly care little about their performance or reputation.

Harry and David is gift giving synonymous with sending a rotting firosh to someone. Our company used them until our clients started asking that we NOT send from H&D. We sent my wifes grandmother a fruit of the month gift and she received rotted fruit every time. I personally have received several of the rotted fruit baskets and vending machine confections. I find better fruit in the discount section of ther grocery store. It's absolutely flabberghasting they are still in business Have you ever noticed that the only good reviews of Harry and David are from sites linked to Harry&David.com.

This is a company that consistantly sends insults paid with good intentions.

did you know you can change an order with the one purchasing the order never notified?

I purchased a 6 month fruit of the month club gift for my dad, My crack addict brother went there and called H&D and had the ship to order changed to his home! I called H&D customer service and I was the one being questioned and accused of doing something wrong. I canceled the order and H&D would never admit it but if you know someone is getting a fruit of the month gift call h&d with the box information and request the ship to address be changed. Do it on your own order just to prove it can be done. So in short your order is not safe and will be met by nasty customer service people. I will never use h&d again