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Harrahs / Poor customer service

1 United States Review updated:

I recently got back from Harrahs casino. Now Keep in mind im a diamond member and have gone to harrahs since they opened. I called and booked a room for Thursday And Friday, on a off time when there is surely no business. FEB 4TH AND 5TH.

I requested Atruim Suite. To My Surprise when I got there I could not find my debit card. I told the girl its probadly burried in my bag could I leave the 50 deposit in cash instead. Which I did in past.

Its somthing that happens to all of us. Well after unpacking bag on casino floor feeling embarassed. I could not find it.

Her responce was Well its new rule and money could not be taken.

I had 2 friends coming down following day who were diamond members also one was 7 star diamond. So than I managed to locate my numbers to my card which I wrote down. I tried giving her them and her responce was well how do we know its not stollen we need the card.

I was furious at this point. I spoke to 3 supervisors. All were still wet behind the ears and had that same stupid look like there is nothing they could do its the rules.

I was furious that they could treat good paying customers the way they did.

I had a cruise that I received from harrahs as a comp. I cancelled that and destoyed all my harrahs cards.

I will never go back and will surely spread the word about how Harrahs is treating people who are good paying guest.

During such bad time and recessions you would think they needed the business. Now I can see why Jersey casinos are so poorly run. Its no longer run by the experienced people from the past. Mob LOL

Bring back the Vegas ways and get rid of these College pretty boys who could care less about there Jobs.

Basically the staff and managemnet

*** and I will no longer play at harrahs.

Next to Ebays customer service I rank Harrahs as the worst. Im bringing more than one person from your property. My friends all feel same way.

Im Gone to Philly and bringing my money over bridge.

Sa
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Comments

  • De
      25th of Feb, 2011
    0 Votes

    Would a grocery store or other establishment give you something w/o your debit card? or simply because you had the numbers written on a piece of paper? What if you 'trashed' the room or ordered hundreds of dollars in room service?
    Granted, you have the right to be upset or embarrased that you forgot your Debit Card. However with all of the fraudulent credit card activity & identity theft, I believe the casino was correct on insisting on you presenting your actual credit card.
    Sorry, you are way off base!

  • Ho
      26th of Feb, 2012
    0 Votes

    Harrah's Ent and the Imperial Palace are guilty of both MASSIVE INCOMPETENCE but also GRAND FRAUD. On Wed 2/22/12 at 4:00pm I was with friends the show "Name That Tune." We were all given prizes of tickets to Australian BG's at Excalibur. Individually we went there; very costly in terms of time and transportation. The tickets were USELESS. Th 2/23/12 at 8:30 pm I called Imperial Palace box office. Twice no one answered, not even after 20 rings. Finally after 15 rings, the employee refused to give my her name or her boss, and slammed down the phone. The Imperial Palace night hotel manager claimed IP had nothing to do with their box office. Fr 2/24/12 from 8:30 am to noon I repeatedly called IP and asked for the executive office. The operators always gave me BOGUS numbers, no matter how many times I begged. Not one gave me a manager. Finally at 3pm an exec assist had the gall to demand an email. I pay dearly for computer time. Hours of arguing later, left me NOWHERE. DO NOT PATRONIZE ANY CASINOS IN HARRAHS ENTERTAINMENT, or IMPERIAL PALACE. THEY COMMIT MASSIVE FRAUD. MANY OTHERS GOT THE SAME TICKETS; ALL BOGUS AND EXPIRED AND USELESS.

  • Ho
      26th of Feb, 2012
    0 Votes

    Excuse me but you did NOT read my complaint. Over 30 people were given EXPIRED SHOW TICKETS as a prize. What kind of useless prize is that? This has nothing to do with numbers on a card. And further when I spent HOURS trying to correct the problem, I was totally blown off. Harrah's Entertainment operators wouldn't give me a live person after constant calls; they just gave me old voice mails of the wrong department.

  • Da
      28th of Apr, 2013
    0 Votes

    We went to Harrahs Hammond Indiana, They were giving away Tvs well you had to stand in a line for 2 hrs.Also I was suppose to get a 75 dollar credit.I am a diamond member also my husband is also. We just left.I will not be going back..Thanks Harrahs for nothing..But yousure do like when I play..

  • Sj
      24th of Oct, 2015
    0 Votes

    we just recently had a cousin who fell off an escalator at harrahs in south lake Tahoe, two employees helped she said she had to go to bathroom, even with her showing a red mark on her eye and nose they let her got to the bathroom, even though they said she was bleeding from her nose. She felt she said she had too much to drink. Harrah's has camera every where do you think they did not see her fall but no one came to her aid until her two cousins found her about ten minutes later with a black eye and bleeding nose but if you are a poor loser they will remove you from the casino.

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