HarleyDavidson.com.br / Terrible service!
I purchased a new 2007 Softail Standard last year. Since than I have been using the motorcycle without major issues. The first warranty revision came up last month with 1.600 km and I took the motorcycle on Dec 15, 2007 to the dealer in Rio de Janeiro where was purchased. I took the opportunity to ask for the installation of new mufflers plus a race tunner and a high flow kit recommended by the dealer. I purchased the parts at one of the Harley Davidson stores in the United States using the part numbers given to me by the dealer in Brazil. According to the dealer in Brazil they can not adjust the motorcycle because they need a new software from the United States. I have not received any of these information in writing. The dealer just call me on the phone with no writing communication.
I decided than to contact Harley in the United States. First, there is no e-mail available for that. So, I found the phone number. I called and spoke with the customer service representative that requested me a lot of information as VIN number, dealer name, address, part numbers of the CD, software used by the dealer etc... I think I sent all the information requested and now I have no news from the dealer in Rio or either from the factory in the United States. What is the problem??? Is this the typical sales support for the Harley owners? This is my second Harley and I am not sure I will have a third one.
Today Friday, I called customer care again USA and nothing. The person the spoke with me on the phone said to wait that someone will contact me... So, I called the dealer in Rio de Janeiro and nobody returned my call. It is just one more weekend without a R$ 47.000,00 (US$ 26.000) toy. This is how much this model of motorcycle cost in Brazil for this poor support...