SUBMIT A COMPLAINT

Harley Davidsonservice

Review updated:

OM MONDAY SEPT 20 AT 15:00 HRS I WAS ON MY WAY HOME TO WEST NIPISSING ONTARIO CANADA FROM WINNIPEG MANITOBA

I DECIDED TO STOP AND TAKE A LOOK AT YOUR SHOP ON THE WAY HOME.

I TOOK ADVANTAGE OF MY STOP TO GET A REAR TIRE INSTALLED OM MY BIKE

WHILE I WAS SPEAKING WITH THE MAN AT YOUR PARTS COUNTER MY WIFE WAS BUSY LOOKING OVER THE HARLEY CLOTHES

YOUR PARTS MAN DIRECTED ME TO YOUR SERVICE AREA.AS SOON AS MY BACK WAS TURNED HE WAS OBSERVED BY MY WIFE WHO HAPPENED TO BE LOOKING IN THIS DIRECTION .HE WAS SHOWING HIS FIST IN THE AIR AND MAKING FACIAL EXPRESSION AS IF MOKING ME??.

NEEDLESS TO SAY MY WIFE WHEN SHE OBSERVED THIS UNPROFFESIONAL GESTURE SHE WAS PRETTY UPSET.I MADE ARRANGEMENTS WITH THE SERVICE AREA TO HAVE A TIRE INSTALLED BEFORE MY WIFE TOLD ME ABOUT WHAT SHE HAD WITNESSED. IF I WOULD HAVE KNOWN I WOULD HAVE WAITED TILL I GOT TO MERKETTE MICHIGAN AND GIVE THEM THE BUSINESS INSTEAD. SINCE MY BIKE WAS ALREADY IN THE SHOP I DECIDED TO LET THEM INSTALL THE TIRE ANYWAY.I WAS THE TOLD BY THE SERVICE MANAGER THAT MY REAR BRAKES WERE WORN DOWN. SO I TOLD THEM TO CHANGE THEM SINCE THE REAR WHEEL WAS OFF THE BIKE.WHEN HE WAS GETTING MI INVOICE READY HE INFORMED ME THAT THERE WAS A 20 DOLLAR CHARGE TO INSTALL THE REAR PADS..I ADVISED HIM THAT I WAS A CARREER FIREFIGHTER AND ASKED IF WE WERE INTITLED TO A DISCOUNT AS WE GET THE AT A LOT OF HARLEY DEALERSHIPS THROUGH OUT THE USA..HE ADVISED ME THAT FIREFIGHTERS SHOULD PAY MORE.I ALSO PURCHASED A FIREFIGHTER LONG SLEEVE SHIRT WHILE AT YOUR ESTABLISMENT.IN THE PAST YEARS I HAVE DONE A LOT OF TRAVELING IN THE US AND CANADA AND MAKE IT A POINT TO VISIT ALL THE HARLEY DEALERS AND PURCHASE A COLLECTIVE PIECE.I WAS IN MILLWALKEE FOR THE 105 AND WE WERE TREATED LIKE ROYALTY AT EVERY DEALER WE ATTENDED BOTH IN CANADA AND US.I WILL BE SURE TO ADVISE ALL HARLEY RIDERS I MEET ABOUT THE MANNER IN WITCH WE WERE SERVED AT THIE ESTABLISMENT. PROUD OWNER OF A 2008 ULTRA CLASSIC FIREFIGHTER SPECIAL EDITION

SIGNED

mike dionne

Harley Davidson

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Comments

  • Ro
      Aug 08, 2012

    i own a 2007 ultra the tranny started leaking oil .bike went to Steve Drane in Victoria B.C. Canada on july 11 2012 .the date today is august 8 2012. i've been told that they are still waiting for parts.This service is unsatisfactory P.O.COSTOMER ROB WHITE

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