Bought new sectional in July 2007. The recliner has broken twice already. The third time they end the part with no technician, then the technician came with out tools. As of this writing it is not fixed.
The worst problem is the cushions from the sleeper side of the sectional comes out after sitting on it for 2 minuts. Hrlem Furniture says it is not a defect and won't fix or replace it.
According to me it is like selling a lemon.