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Hardee's Restaurants
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www.hardees.com
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1.5 573 Reviews

Hardee's Restaurants Complaints Summary

66 Resolved
506 Unresolved
Our verdict: With Hardee's Restaurants's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hardee's Restaurants reviews & complaints 573

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Newest Hardee's Restaurants reviews & complaints

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12:43 am EDT
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Hardee's Restaurants food complaint

We came and ordered two sets of 2 for $3.00 double cheeseburgers. After we have gotten our order, we checked and noticed the burgers were extremely greasy and made the bun soggy. Also there were no napkins. All and All the food taste great but the service needs to improve some.

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Stephanie Owens
Minot, US
Oct 11, 2014 10:32 am EDT

Restaurant #222
We ordered two sausage biscuit and added cheese. Cheese was not added. They handed us two slices of cheese so we could put it on them.
We ordered two ham Frisco sandwiches and received one slice of ham on sandwiches (see attached photo for verification)
The service from employee and Michelle and manager Rebecca was "sorry" and that was it.
We were treated rudely and the service was very unsatisfactory. I will not recomment anyone to visit Northhill Hardees in Minot North Dakota

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10:44 pm EDT
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Hardee's Restaurants recent tv ad

It's pretty sad that Hardee's, a family restaurant, feels it has to choose it's most recent TV ad to show during primetime TV. It's not an ad for a family - it is a sexual ad for men. Hardee's has lost my business.

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outragedmom
st cloud, US
Oct 04, 2012 12:59 pm EDT

http://www.hardees.com/contact/contact_form
copy and paste or cut an past in web browser
and you can send your complaint directly to Hardees

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SDWof MN
, US
Oct 03, 2012 12:17 pm EDT

Here is a link ( if it works )... http://www.hardees.com/contact/contact_form I STRONGLY encourage everyone to as they say "drop them a line" and tell them what you think about the commercial. If enough people comment to them directly, eventually it will get to the right person. Maybe even send them "a line" every day until you get the right response. You could even request to speak with the person in charge of the advertising.

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outragedmom
st cloud, US
Oct 03, 2012 8:35 am EDT

I am right with you all who feel hardee's ads are just wrong. what the heck does eating a hamburger
have to do with this sort of ad. Porno is right. I will never eat there either, and I plan to have everyone
I can to write in. Anyone know who we can complain to, to actually get them off the air?

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BFilo
Endicott, US
Mar 18, 2012 8:08 pm EDT

What does it say about their food when they have to resort to porn-like commercials to sell food? And shame on American Idol for airing this commercial with so many kids watching. Will never eat there again.

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Alex
NP, US
May 18, 2009 5:20 pm EDT

THATS DISGUSTING! I SAY WE FIND OUT WHO MADE THIS AD AND BURN THEIR HOUSE DOWN! THEN WE SHOULD CUT OUT OUR CHILDREN'S EYES SO THEY CAN NEVER SEE SUCH TRASH AGAIN!

THAT'LL TEACH EM!

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Tammy
Galesburg, US
Apr 16, 2009 10:44 am EDT

I agree! I refuse to encourage such profane marketing tactics and will no longer purchase any Hardee`s product. Its almost to the point where it is indecent to even allow our children to watch a commercial. America wake up! We have the power to put and end to such repulsive advertising.

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1:58 pm EDT
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Hardee's Restaurants management

There is a regional manager who is the most incompetent man who I have ever seen. His name is William Yiesley and he runs a few Hardees restaurants in Kentucky. That man is rude and has no sense of how to run his restaurants whatsoever. I thought customers were the ones who are important. We keep your business from shutting down. I see no concern he has whatsoever for his customers nor his employees. What type of people do you put in management and what exactly do they do?!?

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Update by 2fedup
Mar 26, 2009 2:10 pm EDT

I have met this man you are talking about. He is just as you say. I do not understand these things myself.

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11:38 pm EDT
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Hardee's Restaurants store closed 45 minutes before posted time with no resonable explanation

On march 21 st 2009. I went to the drive-thru at Hardee's in clayton at 10:15 pm. expecting someone to greet me as normal with a Hi welcome to Hardee's would you like to try one of our combo meals tonight. Instead I got not response, after about 1 minute I pulled up to the window to see a young African American female mopping the floor. I blew the horn to get her attention she looked up. I lip read the her (are you open) she lip read back (no), so I called her over to the window, she opened it I said your sign says you are opened until 11pm. She said we close at 10 pm now I said you should tell your manager to change the time on the window because right here(I pointed) it says DRIVE_THRU closes at 11pm. she said something under her breath and laughed. I said may I see your manager.She looked up and said something to someone, and she did tell someone I wanted to see her, but the person told her to lock the window and walk away. I backed up because I was trying to see what kind of manager would treat a customer that way. I saw a caucasian female wearing a green shirt rolling her eyes and laughing with the other girl still not coming to address what I needed.by this time I'm confused, because the caucasian girl walks from the front with a tea earn headed towards the back of the store saying (I DON'T CARE) looks dead at me and keeps going. I knocked on the window and she turned around with a very nasty attitude, came to the window yelling we are closed, and I'm not opening the window! I have been I fast food for 12 years and if any of my crew said anything close to what she said, or acted as unprofessional as she did they would be gone before they could have a chance to apologize because she along with everyone who runs the store represents it and she gave it a very back rep. At that point I noticed her name Jennifer. I look around and I see one other caucasian male smiling in the back, and he was talking to someone else, so from what I saw, there were 3 employees and 1 manager? on duty and they had closed early, is what I'm thinking. So I ask Jennifer for the number to corporate, she said I don't know the number I said well let me speak to the manager, she said I am the shift manager. I said And you don't know the number she, said no, you will have to call up here on Monday. I said no you need to get it she turned and walked away so I left with my hungry children and very upset.

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Perrinetta Williams
Cla, US
Jun 10, 2009 2:46 pm EDT

wow... i work there and thats not how we treat our customers. she was being very rude. it is very shocking to read something like this happened. this is very dissapointing!

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Hardee's Guest Relations
, US
Mar 23, 2009 10:39 am EDT
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Please contact the guest relations line at [protected] with any concerns.

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10:15 pm EST
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Hardee's Restaurants very rude workers and management

i was hugry so some friends and i stopped for a burger as soon as i walked in a worker stated sorry but we need to close at 9pm so i looked at my wristwatch and it was only 8:33pm so i figured ok i will order to go so as they may close ontime then another worker said you need to hurry up how can i help you we need to close.at this point i was frustrated with the service i was recieving so i was about to order when the manager stated we need to close so hurry up so i told my friends lets go to another hardees this one has poor service as soon as we started to walk out the building they were started saying things towards my friends and i and locked the doors right away it was only 8:37pm i dont believe that i will ever go back there again and i hope something can be done about this i mean the door stated open until 10:00pm drive through is 24 hours so what was the deal with the horrible service

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creative
Houston, US
Feb 20, 2009 7:50 pm EST
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someguy dont post if you dont have nothing much to say beside trying to be smart.

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5:47 pm EST
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Hardee's Restaurants unfair pay practices

My daughter works at hardee's while also attending college. She has worked off and on for hardee's for 8 years. She never turns down a 2am call for her to come in at 4am - or to work over - or do what ever it takes - she has even worked split shifts - just to help out. She is a shift leader and today she found out that a co-worker who has only been employed approximately 3 months was was promoted to a shift leader and is making .75 cents more an hour than my daughter! Talk about a slap in the face. My daughter has high performance evaluations - text messages on her phone from store manager complimenting her so there is no reason for this - she has been told that she (My daughter is under a wage freeze? Now what is that) this pay difference cannot be justified. Thanks hardee's for causing my only child such sorrow and pain - I have listened to many tears over the un-fairness of it all - well maybe a complaint to the illinois department of labor will get your attention - nice way to treat a loyal worker - oh wait - those are out of fashion these days aren't they.

Read full review of Hardee's Restaurants and 13 comments
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hello hardees
brazil, US
Apr 13, 2012 12:35 pm EDT

you know hardees is the worst place to work at i have been their almost 2years with no raise a new kid just started 3weeks ago and got a 25cent raise some one quit and came back wow! already making 35cent more some how im not surprised i and when i asked my boss how could this be she told me she only gives raises to people that deserve them hello no call ins, on time, and bust my butt what is that?its just a case of favoritism going on besides the boss calling her employees stupid and yelling at them isnt that against are human rights ill be going to corporate letts see what they say...so my point to all readers is that hardees is the worst place to work

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likeitis
, US
Apr 23, 2009 6:18 am EDT

idiots

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mrsquigles
North Platte, US
Apr 16, 2009 4:49 pm EDT
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That's a good point, Jason. I hadn't considered that.

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mrsquigles
North Platte, US
Apr 16, 2009 4:28 pm EDT
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My opinion is she should get a different job. If she's going to be crying about (40*.75) 30 dollars a week she should have the motivation to get a job in the field she's studying for. 8 years is more than enough for fast food. Move on. Unless, of course, she's trying to get into the corporate side of Hardee's, which it sounds like she might be. If that's the case, she's got to talk to some higher ups. But she's also got to realize that if you want to move up in the corporate world you can't do the same thing for 8 years and call your parents crying when something you don't like happens. Your parents shouldn't be burdened with having to stick up for you your whole life.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 16, 2009 4:18 pm EDT
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I agree with Jason on one thing, if the daughter is unhappy she should be talking to her managers about it in person and not by writing a letter. If nothing is done than she should take it to headquarters by a phone call to get a better response.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 16, 2009 4:17 pm EDT
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"Even a fool is considered wise if he holds his tongue”

You should apply that saying to yourself and ignore the troll, he is craving attention.

Jason did I make any spelling mistakes here?

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Trevor is now a proud father a baby boy
Markham, CA
Apr 16, 2009 4:16 pm EDT
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I think he is talking about the first sentence. Should it not be. Jason, listen kid, You need to grow up. ? I don't know ask the grammar "expert". However I would not be surprised if you were infact Jason saying bad things about yourself just to get attention. Anyways who cares. If you are not him and bashing yourself to get attention just ignore him he is a troll.

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dciulla
gainesville, US
Apr 16, 2009 4:15 pm EDT

Jason,

You are a looser...

Hiding behind a computer screen...

She may need her "mommy" but at least she has a mommy to fight for her, unlike you who was born of ###...

and you have no brains, just for the record.. here is a list of your brilliant spelling abilities... here are all the words you spelled WRONG:

daugher (should be daughter)
obvioulsy (Should be obviously)
prastice (Should be practice)
literly (Should be literally)

"Even a fool is considered wise if he holds his tongue”

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stj.coralbay
Myrtle Beach, US
Apr 16, 2009 4:07 pm EDT

Go ahead and show me a grammar mistake.

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stj.coralbay
Myrtle Beach, US
Apr 16, 2009 4:02 pm EDT

Jason. Listen kid. You need to grow up. Stop hiding behind your keyboard and monitor and slandering the general public for trying to make other consumers aware of potential scams, fraud, and so on. While you're at it, a spelling and grammar lesson may not hurt, unless you just haven't made it through middle school yet, then your sub-par conversation skills would be totally acceptable and understandable. Instead of commenting on everyone elses misfortune, spend your time with your nose in an English book, or a dictionary, and learn what a adjective is, or better yet, how to spell adjective. And while you're at it, go slander your friends on Myspace or Twitter, if you have any friends that is...Best of luck in your life long endeavors of putting people down . Maybe one day one of your targets will meet up with you on the street, and without the protection of your firewall and Kaspersky Antivirus, we can all watch you turn and run with your tail between your legs.

ComplaintsBoard
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9:28 pm EDT

Hardee's Restaurants slow service

We are in Hardees every Sunday morning after church. We meet 3 other couples their also. They very seldom have coffee made. They know they get a rush of people after church or churches are out. We usually have to go up and get our own refills, if they have coffee made. This mornings service was really bad. My husband orderd bisquit and gravy breakfast bowl, low carb bowl, breakfast frisco, orange juice, coffee, and a cappucino french vanilla. We only got the cappucino. Went up to the counter after 20 to 25 min. of waiting. Another 5 min. our food was up and at the same time I asked to have our money back. The manger came out and gave me my money back. He didn't acknowledge I'm sorry, or nothing. They could have alot of business if they would have good service. They are the only restaurant open on Sunday morning.
Thank you,
Monica Fischer

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7:41 pm EDT

Hardee's Restaurants coupons

We frequently receive coupons for use in your restaurants. While I do appreciate the coupons and they do their intended job in steering me to your restaurant versus other fast food restaurants, I am extremely frustrated with the hoops, cartwheels and headstands required to use those coupons. My family (usually 3-10 of us) visit your restaurant near Dandridge one-three times weekly. Our choice is often breakfast, when they actually serve breakfast until 11am as you advertize, which is about 50% of the time. I've been in your restaurant when they stopped serving breakfast as early as 20 till 11. I've watched you lose money when people walked out the door because you had no breakfast. I've taken my own money elsewhere at 10:45am. Once again, this morning I took my money (money for breakfast for 4) elsewhere because I had a coupon you sent me that I couldn"t use. I fail to understand why I could get a free biscuit if I spent $2.99 for a biscuit but I couldn't spend more money $4.99 for the combo and get the free biscuit. Does that make sense? Apparently to you, your company or someone in it, it does. Soooo, you lost a sale this morning and tomorrow morning and next week and probably for several weeks to come because you wouldn't take the coupon you sent without me jumping thru hoops, turning cartwheels and standing on my head. So I spent my money at Cracker Barrel and it was a delicious breakfast.

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joe
,
Oct 11, 2008 7:44 pm EDT

Lose weight.

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1:18 pm EDT

Hardee's Restaurants rude employee

I go to Hardees every Sunday morning to get my usual which is a side grit with cheese and a side sausage patty. Almost every time I go I have the same experience with this same rude cashier I have complained to her manager but it seems to me like her attitude has only gotten worse. The other Sunday I sent my husband to get breakfast unfortunately my grits were left out of the bag and he brought it to her attention when she did decide to give him the grits which he paid for she stated that the next you dont have your reciept you aint gone get no grits first of all she did not use the correct english and last we will no longer spend money at Hardees.

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carolyn spell
,
Nov 10, 2008 7:59 pm EST

i went through the drive-through at the hardees on hwy 24 in roseboro, n.c. waited for our food for 15 minutes . The drive-thru cashier picked up the order and stood there holding it ipushed the window open and asked if thatwas my food order, then she walked by to get our cold fries came to the window said have a nice night you ###ing ### as i was pulling off. I stopped my car went back to the window and asked what her ###ing problem was, she wouldnt respond. today is nov. 10 2008

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james belk
,
Oct 23, 2008 8:37 pm EDT

Was she black?

ComplaintsBoard
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8:47 pm EDT

Hardee's Restaurants rude

My husband (Tom) and I were comeing home from pigeon forge.. We decided to go different way instead of I 75.
We went toward nashville... We were on highway 40w. We decided to stop and hardee's to eat. Tom went in to get food... He came out and said.. I dont think you will like your choc. Shake.. I looked at it. It was watery. I walked back in hardee's. A girl asked me what do I want... I said I want a choc. Shake not water. She grabed it from my hand and threw it in the trash.. And proceeded to make another one (With a rude attuide) not saying a thing to me... While she was makeing the shake I walked to the tables and picked up comment card.. (The girl was lucky.. I would have like to show her what she could do with that shake) the girl came back to me and handed me the choc. Shake, saying to me heres your shake. I ask her what her name was.. She said cassie.. (If she told me her right name and I spelt it right) the shake was better but still not thick... I left, and my husband and I sit out side with our little dog eating.. And I filled out card.. It ask location.. I went back in and ask the location.. (Sence we didnt know area. ) cassie said the location was peavine.. We were in ky. I checked on computer to find peavine ky so I can get you the right name and store number... But I couldnt find peavine.. So the girl lied... We were on 40 w going to nashville.. I hope you can locate her and store.. Cause someone else might not be so nice.. And show her what she can do with the shake... There is no reason for the rudeness of this girl.. We visit hardee's in louisville and radcliff areas... 3/4 times a month.. We love your breakfasts... But when we decide to pass threw that area again.. We wont stop at that hardee's... Again... Promise you that... If you dont mind please let me know.. If you can locate this store... Thank you delia

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zookeeper13
Yelm, US
Jul 31, 2009 5:56 am EDT

Lol! I know the Hardee's in Radcliff, on Knox Blvd. Once we ordered meals there. It took them over 6 minutes (there is actually a clock you can watch!) and we got 23 french fries with our order. It was supposed to be a go large.

I'm glad they at least do breakfast right, because dayam. Heh.

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IndEpthfemale
Peoria, US
Apr 28, 2009 1:02 am EDT

Here is what I think...I worked at Steak n Shake and the customer is not always right. There were people trying to scam them all the time. Oh my eggs weren't cooked the way I asked...they'd return their damn plate twenty times until they got it for free. Yes I'm sure this person was rude, but there are a lot of rude people in the world. That's when you speak to a Manager. Oh wait...don't they have a complaint line or something like every other place? Wouldn't it be better to take it up with them instead of posting it all over the internet? Hmm...no guess not because that wouldn't be the more "grown-up" thing to do.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 16, 2009 4:10 pm EDT
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Also half these people replying to him and telling him to get a life are probably him on another account. He admitted in one letter that he purposely makes spelling and grammar mistakes to attract trolls to poke fun of him. I am sure(if you are not one of his other identies) that he is making fun of your responses.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 16, 2009 4:08 pm EDT
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Normally I would side with the person posting the complaint and not with Jason. However did appear sort of rude in this letter. That saying "The customer is always right" is outdated if they act like her.

No offence dciulla, but you are no better than him by calling him an idiot and stooping to his level. Here is an idea, we all know he is a troll so ignore him.

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dciulla
gainesville, US
Apr 16, 2009 3:41 pm EDT

Jason you are an idiot...

Why do you slander people and stick up for those that are RUDE? What ever happen to the customer is always right..

Oh I forgot, your too busy pulling up your pants and shinning your stupid gold tooth.

Lets not talk about spelling, I have read your post... PLEASE!

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Mrs Klaws
Port Burwell, CA
Sep 14, 2008 7:50 am EDT

Looks like you really showed them. They will be out of business before you know it.

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1:10 pm EDT

Hardee's Restaurants cleanliness

While eating at this Hardee's we notices 3 employees sitting in a car in the lot, smoking. As they returned to work only one waled into the restrooms to, wash their hands I hope. The other two went right back to work. One appeared to be a cook, the other was the order taker.

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Elsie Covey
Beckley,West Virginia, US
Apr 13, 2009 6:41 pm EDT

Hardees advertisement featuring the young woman exposing her
breasts and other body parts is disgusting to say the least.
What next------ a young hunk in skivvies--- licking his arms and legs!
Don't you people know sex doesn't sell food! Getting good food in a
clean restaurant served by a courteous person sells food!

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charlotte foy
,
Nov 05, 2008 6:16 pm EST

I was in hardees nov ! placing a order i could see in the back where a young man was working making the breakfast sandwish without plastic gloves on and he scratched his nose and went back to making the sandwich this was in mayfield ky the manager there is a joke

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1:08 pm EDT
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Hardee's Restaurants to many problems

I am so sorry to say but the management of this store is so out of whack. Everytime I come in thy seem to alway have a attitude problem. They seem to not know what they are doing at times, and they treat their employees so harshly. If I was the general manager of this hardee's I would firer all of them that are in charge of managing this store of thomasville, ga. I regret to say but I have heard form my friends that this store is in need of a drastick change and I agree. In my opinion something needs to be done as soon and quickly as possible.

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anonamous411
Thomasville, US
Aug 13, 2011 6:54 am EDT

Some people need to understand that working in a fast food restaurant can be quite difficult specially dealing with unpleasant costumers. I am a young man at the age of 23, i visit hardees just about every day in thomasville, ga. Also i am a resident of Thomasville, GA. From what i have observe from visiting hardees so much, its not always the employee or manager who has the problem its the customer. Sad to say but it is true. Hardees of Thomasville, Ga has some very nice an pleasant employees and managers. I must say the managers at this store are doing a very excellent job of taking care their customer when a problem arrives. So before you judge someone, think!

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hardee's Restaurants - poor service

I have been a loyal customer of hardees in myrtle beach and columbia sc, charlotte, nc, and chattanooga, tn, eating there nearly every morning for 25 years. Until several years ago, when I had occasion to travel into alabama and had the misfortune to stop, as usual, at hardees. I pulled up to the drive-through at hardees in bridgeport, al and ordered a...

Read full review of Hardee's Restaurants and 99 comments

Hardee's Restaurants In-depth Review

Overall Rating: I would give Hardee's Restaurants a solid 4 out of 5 stars.

Menu Variety and Quality: Hardee's offers a wide variety of menu options, ranging from classic burgers to delicious breakfast items. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Dining Experience: The dining experience at Hardee's is enjoyable. The restaurants are clean and well-maintained, with comfortable seating and a pleasant atmosphere.

Customer Service: The customer service at Hardee's is top-notch. The staff is friendly, attentive, and always willing to assist with any questions or concerns.

Cleanliness and Hygiene: Hardee's maintains a high standard of cleanliness and hygiene. The dining areas, restrooms, and food preparation areas are always clean and well-sanitized.

Pricing and Value for Money: The pricing at Hardee's is reasonable, considering the quality and portion sizes of the food. The value for money is excellent, as the portions are generous and satisfying.

Accessibility and Location: Hardee's restaurants are conveniently located in various areas, making them easily accessible to customers. The locations are well-maintained and have ample parking.

Online Ordering and Delivery: Hardee's offers online ordering and delivery services, which is a convenient option for those who prefer to enjoy their meals at home. The online platform is user-friendly and the delivery is prompt and reliable.

Special Offers and Promotions: Hardee's frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices. These offers are a great way to save money while still indulging in delicious food.

Social Responsibility and Sustainability Initiatives: Hardee's is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in initiatives that promote environmental conservation.

Feedback and Complaint Resolution: Hardee's values customer feedback and strives to resolve any complaints or issues promptly. They have a dedicated customer service team that is readily available to address any concerns.

Additional Services and Amenities: In addition to their delicious food, Hardee's offers additional services and amenities such as drive-thru options, free Wi-Fi, and convenient payment methods.

Overall Recommendation: I would highly recommend Hardee's Restaurants to anyone looking for a satisfying dining experience with a diverse menu, excellent customer service, and a commitment to quality and sustainability.

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Hardee's Restaurants contacts

Phone number

+1 (877) 799-7827

Website

www.hardees.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

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ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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Is ComplaintsBoard.com associated with Hardee's Restaurants?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hardee's Restaurants Customer Service. Initial Hardee's Restaurants complaints should be directed to their team directly. You can find contact details for Hardee's Restaurants above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hardee's Restaurants. Discuss the issues you have had with Hardee's Restaurants and work with their customer service team to find a resolution.