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Hardee's Restaurants

Hardee's Restaurants review: poor service 99

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12:00 am EDT
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I have been a loyal customer of hardees in myrtle beach and columbia sc, charlotte, nc, and chattanooga, tn, eating there nearly every morning for 25 years. Until several years ago, when I had occasion to travel into alabama and had the misfortune to stop, as usual, at hardees.

I pulled up to the drive-through at hardees in bridgeport, al and ordered a sausage biscuit with mustard, and they handed me a bag containing a sausage biscuit. I was three miles down the road before I opened the wrapper, and realized that they had neither put mustard on the biscuit, nor put a mustard pack into the bag.

So I returned to the restaurant and went inside and asked the surly clerk who had waited on me if I could please speak to the manager. After a five minute wait, a pleasant looking manager spoke to me and I showed here the sausage biscuit and bag and absence of mustard. She politely apologized, and took the bag from me, went into the back and returned the bag to me and said she he had taken care of that problem, and smiled again, and I left the store feeling that my problem had been taken care of satisfactorily.

A mile away from the store, I opened the bag and pulled out my now cold sausage biscuit, unwrapped it, and found mustard leaking from every portion of the circumference of the biscuit.

Obviously, the biscuit now contained more mustard by weight than sausage. I returned to the restaurant, obtained a comment card, and completed and mailed it and got no reply from either the franchisee or franchisor.

Three years later I have still not gotten an apology from hardees, and I have taken my business elsewhere. I estimate that I have reduced hardees gross revenue by $4500 since this happened, and I would bet that the franchisee who hired the smiling manager still doesn't give a rip about his customer's satisfaction with their service levels in bridgeport. (Where hardees is the only fast food restaurant. )

I smile every time I pass through that town, however, since every single person I meet there is told my "mustard story", and they tell similar tales about their experiences there, and explain that the guy who owns the franchise doesn't care because he sleeps with the manager. So much for franchise standards and quality assurance at hardees.

99 comments
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AngryWv
Kingwood, US
Dec 19, 2023 2:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Daniel is in line to become a shift lead

He has 2 no call no shows

And walked out on a shift

He needs to be fired

Not a leader

Also like to have in appropriate

Relationships with teenage employees.

Kingwood Wv

Hardees needs new management

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Thomas Detmer
St louis, US
Dec 11, 2023 11:46 pm EST

Product I received looks nothing like advertised

I feel ripped off, made a fool of by buying this, very embarrassed I fell for this scam

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Beatrice Howell
, US
Jul 15, 2023 10:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We ate breakfast at 10 am and the place was full of flies and lots of dead ones on the floor and window sills. The place is really nasty. The shift leader locked the doors at 11 and said no one comes in when she locks the door. Your company is losing a lot of customers.

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Johnny Washburn
Shawnee, US
Jul 01, 2023 7:54 pm EDT

they charged me $4.39 for a bacon biscuit.This is an outregous price. Braums has a BETTER biscuit for $2.99. Dont send me any coupons because i will not ever darken your drivethrough again. Johnny Washburn

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Jerky52
Winfield, US
Jun 28, 2023 2:24 pm EDT

On June 22/2023 I stopped and got my husband and I a burger and when I got home the burgers and bacon were burned and so dry that you could have used them to start a fire. Very disappointed. My ticket # is DT#264

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Zyrian Clark
, US
Jun 10, 2023 11:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good afternoon, I'm writing a complaint on a manager who is located in Thomasville, Ga. She was very rude to her workers and left a very rude voicemail to her employee. Also, when I got my mom to call her, she was very rude to her as well. Maybe we could find a solution to resolve this issue.

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David Wilde
, US
Jun 03, 2023 11:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This location in House Springs never has gravy in the morning...twice this week alone we went there at 9:30 to be told we are out of gravy. Your store is a [censored] hole and management needs to be fired.

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Jennyfrtb
South bend, US
May 28, 2023 11:15 pm EDT

I ordered from Hardees in South Bend Indiana and when I got up to the window they didn’t have any lemon, blueberry pies nor did they have any onion rings for my western bacon cheeseburgers. I waited 10 minutes just to get the pies and I’m highly disappointed with service that I have received tonight and would like to be reimbursed.

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stevernc
patterson, US
Apr 09, 2023 1:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

VERY BAD service, rude and hateful !

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OLDMANPOPYOAZZ “beans” OLDMANPOPYOAZZ
, US
Mar 11, 2023 7:29 pm EST

Found like a bone or something sharp in my woman sandwich and it was very sharp and hard and unbreakable 02/24/2023

28:57PM

4401 E 10ST INDIANAPOLIS INDIANA

46201

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Rob5150
Knox, US
Feb 26, 2023 5:53 am EST

I understand product never looks like pic but I ordered

a large hot ham an cheese which the pic looks like half pound roast beef from Arby's what I got was something that looked like a cheese burger from mc donalds 2 or 3 slices of meat not enough to separate the buns

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michael steffek
, US
Feb 15, 2023 3:15 am EST

02/082023 I logged onto the customer survey website, In order to fill out the survey you must first download a Wave web brouser. I don't need a new web brouser! I used to be able to simply click on customer suvery for Carls restruant but not anymore. This was a bad corporate decision. Why did you guys change this?

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Marie poe
Greeneville, US
Dec 26, 2022 8:09 am EST

the employee jeffery Newman he was rude and didn't want to take our order and wouldn't stay out of the office happened around 11:10 pm

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Bettye Lee Benderson
, US
Oct 11, 2022 2:50 am EDT

I asked for a plain hotdog and was assured I could get it with no chilli. I even asked if that would be a problem. I was told no. I would have changed my order to something else. They intentionally ignored my request. I was very nice and so was the young lady at the window. But this was so unnecessary. Bettye Benderson

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Naveed Anjum
, US
Sep 14, 2019 9:01 pm EDT

Hardees Emporium Mall Mis behave.mis guided me.and after transaction via Qr Code they didnot give me deal even i gave them TRANSACTION id.they nit cooperate me and say me your Deal 300 is not big for me..he humiliated me..plz take action..Manage name is Naeem iqrar
Naveed Anjum
[protected]

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Janet Whitehead
, US
Jul 08, 2019 7:55 pm EDT

I had just sent in complaint wanted to send picture of receipt & Give store # but picture did not get attached and complaint was submitted. Hopefully this will get with complaint just sent

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Irma Ali
, US
Jun 15, 2019 8:59 am EDT

I order burger at around 1:40 Am
They accepted my order via talabat go, it id now 03:21 and i m still waiting.no message nothing from hardees or food panda
Reciepts and screenshots attached

Much disappointed
Never ordering again

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Jerry Helms
, US
May 01, 2019 9:16 pm EDT

Ordered two of the BIG Roast Beef Sand. special for $5. What I got was two buns that had to be opened to see two slices of RB between the buns. See attached pictures.

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Jerry Helms
, US
May 01, 2019 7:58 am EDT

Ordered two of the BIG Roast Beef Sand. special for $5. What I got was two buns that had to be opened to see two slices of RB between the buns. See attached pictures.

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Khaled Hashem
, US
Apr 10, 2019 2:02 pm EDT

How can I open a Pepsi cub and find a fly inside it and the crispy potato not crispy at all its oily if you wanna to name the mushroom just one piece. it its frist time in ksa to get this kind of discuss food ever specially from you guys.

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yasnasr
, SA
Feb 25, 2019 8:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

dear all
this is to explain my last order from hardees

order so bad cold and no taste or sauce in sandwiches and
cold loaded fries.
however the order is to throw in basket not for eating
i am not ready to order again from hardee's .
attached is all info about my order .
thank you for you kind support in adavnce .

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Pete Barker
, US
Jan 23, 2019 4:18 am EST

4 girls have delt with a shift leader(Patrick Williams) rubbing up behind them, some he doesn't do it anymore. The truth is he has done this to Bailey, Shanaya, Jenna & Alana & they all can be asked about this. this needs to be stopped.

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RealMenagainsttrashycommercials
, US
Nov 19, 2018 2:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Log on to onemillionmoms. com ad sign the petition to stop these disgusting, degrading commercials. Sign the petition today and send to all your friends and family to do the same.

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Bridgett63
, US
Nov 14, 2018 3:10 pm EST

This is my 5 piece chicken strip combo I received at Hardee's in Waynesboro va on November 7. I had to pull up and wait because they needed to cook them. I Do NOT feel like this is acceptable. I have ordered chicken strips at other locations and they are always much larger. This is ridiculous

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billhudson
, US
Nov 12, 2018 6:59 am EST

The first 10 times I got a Real Deal I got the next to the smallest cup. Today I got the smallest cup (kids cup). What cup is the 16 oz. cup, the smallest (kids cup) or the next to the smallest cup (small cup)?

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veryddisappointed78
, US
Nov 04, 2018 11:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hardee's in Archdale, NC on South Main St. is an absolute joke... manager carrying a tray to a table of people stops turns around and says "what the fu%$" ... it was horrible, this place is horrible!

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dswisely
, US
Nov 04, 2018 9:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

waited forever for chicken sandwiches...rest of the food was cold except for the fries...they got left off all together...fries do come with a combo last time i checked...ordered 2 of the baby back burgers...one had onion straws on it the other didnt...doesnt really matter because it was horrible...

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Crystal Coquyt
, US
Oct 27, 2018 10:16 pm EDT

I came in and ordered a sandwich and when I got the food Kyle put it on the table and walked away. He didn't say what the sandwich was and didn't ask if I needed anything else. Was very rude. Wasn't happy with the service at all. Might not come back for awhile.

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Greyjosh
, US
Oct 27, 2018 11:49 am EDT

I'm Joshua Murphy and I work at the Hardee's on redbank road, in goose creek south Carolina. My manager is cutting my hours and she says it's because of my attitude. But she has an attitude most of the time. I'm very consistent when I work but I can't pay bills with only 16 a week. Her name is Robin Barley

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Erickad
, US
Oct 22, 2018 7:51 am EDT

I paid 4.00 plus tax on this and WHERE is the meat sent back got the same thing what a rip off take the picture down what you get is not that. This food cost a lot and McDonald's burrito is 1.00 and full off meat and eggs. I feel as though you are ripping people off

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Melissa Sutphin
, US
Oct 22, 2018 7:32 am EDT

Went to location #2973 ordered breakfast the girl (Deprincia) didn't even greet us. She held out her hand for money she didn't say the amount was busy talking personal business with other employees and then gave us our food didn't say thank you just slung our food at us. I opened my country ham biscuit to find a piece of ham the size of a quarter.

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Donna Raines
, US
Oct 15, 2018 6:28 am EDT

I received breakfast slider sandwiches that were missing eggs.

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Akadonnarae
, US
Oct 15, 2018 8:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Piece of metal in my chicken. I stop there a lot for the chicken tenders but will think twice now. My gum and tooth is sore... thank goodness I spit it out. I could have broke my tooth off.

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wendigohanni
, US
Sep 19, 2018 4:38 am EDT

Seriously, every time I go into the location at plymouth, Indiana 46563. The chicken tenders are old, hard, and overcooked. Honestly I am surprised I go there anymore. Twice they have done this, I am nothing but nice and considerate to them. I don't mind waiting for more, just stop giving them to me stale, and overcooked.

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UnsatisfiedCL
, US
Sep 19, 2018 1:46 am EDT

Visited the hardees in wetumpka al. went threw the drive thru. Henry didnt know about the coupon, was told 2 pull to window. then couldnt finish order due 2 him not asking was it anything else. just a very rude transaction. I eat hardees alot and lately i'd rather not, bc the employees are so rude there. order # 336681 3:01 pm sept. 8, 2017

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Sandy100
, US
Sep 18, 2018 7:44 am EDT

Hot dog to shriveled and hard to bite. Didn't have pennies to give us change buns breaking waited 36 minutes on drive thru fries so hard you can't bite but you can snap them in half. This is a new resturant and it is so sad it needs fixed we love eating harder a but never again at this one that makes me sad cause it's close to home. Please help

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Nadeem Shahzad
, SA
Sep 10, 2018 9:52 am EDT

The picture displayed on the menu board and booklet of the chicken tenders was very interesting and I ordered it. Once I got my order the tenders were of entirely different shape and texture. This was unbelievable for me that Hardee's can do this thing to customers.

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Jack Fulton
, US
Sep 10, 2018 11:04 am EDT

A crew member was very rude to me in the drivethru 9/28/17 5:30 pm. She was slamming things around and cursing. She was representing your establishment in a very disrespectful manor. She was yellin at crew memebers . I will not be returning during the night shift .

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Ren'ee
, US
Sep 10, 2018 6:02 pm EDT

I didn't receive my whole order
Had to drive back to get my taco
By that time getting back thru the waiting line my other food was cold and nasty
The manager was very rude
The price for this was uncalled for when it wasn't even eatable. The bun was soggy so,
I ended up throwing it away

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lorenzo01
, US
Sep 11, 2018 1:45 am EDT

I liked the big bag lunch for me and my wife would get 2 to 3 times a week and split it for lunch, but there is not a 2 hamburber meal offered in the big star meal. The big bag lunch was the best loved the hamburgers