A vendor working at the Hyatt Key West is scamming customers out of tens of thousands of dollars while Hyatt looks the other way. Hyatt tells all complaining customers " Hydro Thunder Key West our vendor has been here for several years with no complaints"
They tell everyone this time after time due to the fact hotel management gets a nice cash kick back for the services this man provides. Below are letters from several victims of this vendor...
Hello Mr McCarthy
I have been reading with interest and alarm the account of your trip to Key West in 2007 to purchase a boat and the subsequent seizure etc of it whlie travelling back to your home port. It seems you were hoodwinked big time and that you were fortunate to get your money back.
The reason I write to you is to seek information on John Evans from Key West who was mentioned in the stories as being party to the scam you were affected by. To keep my story brief: basically we (six of us) were staying in the Hyatt Hotel for the last week in Jan recently and we opted to hire a boat from Old Town Tours Inc.(aka Hydro-Thunder of Key West). Although complete boat novices, we hired a Cape Craft boat for 1 hour and when they were giving us the instructions an alarm went off and we had to return to the marina where they gave us a brand new Yamaha AR230 twin engined jet propelled boat with very little instructions. After 20 mins smoke appeared everywhere and when they came out and brought us back to base they told us an engine was 'toasted'. They then informed us that we had broken off one of the rear exhaust jet nozzles and that we must have had a collision. This is a total lie and they also told the owner (John Evans) that we still had the engines running when he arrived out on a jet-ski to help us. Another total lie as we had killed the engines at first sign of smoke. To make a long story short, John Evans initally said that the damaged engine needed a new cylinder head gasket and the damage was worth $2, 500. They offered to cover the labour costs and asked us to pay $820 for parts which we were still pondering over when we discovered he had charged this amount to our Visa card and then he submitted a further claim the next day against our Visa card for €9, 000 for a new engine as he then said that the damage was worse than earlier feared. Of course, we disputed the charge with Visa and the account was frozen. We only had a signed contract for the first boat (Cape Craft) and not the second one. When the Hyatt hotel emailed me documents on our return home, Old Town Tours had altered the name on the contract to the AR230. We believe Visa will make a decision on whether to make these payments later this week and we are simply looking for any information on John Evans or these 2 companies to submit to Visa to help with our case. We are convinced that this is a setup and that altering the contract documents as well should help in our favour.
We Googled John Evans and his companies and it would appear that the first owner of the boat that you were scammed into buying, Robert in Ohio, has commented on most of the sites covering hotel reviews in Key West. This has sparked numerous counter-reviews and it all seems to be very trite and juvenile so these reviews won't be much of a help to us, we feel.
I apologise for troubling you with this issue but would really welcome any assistance that is possible including your comments on boat insurance in Florida which appears to be virtually non-existent.