Harbortouch Payments
reviews and complaints

We are sorry you feel this way. You broke the Visa/MasterCard agreement and Harbortouch found necessary to put your account on hold to verify all details of the situation. End result I can understand your frustration, but Harbortouch has rules and regulations to follow in accordance with the card industry regulations. All calls and emails are on file.

Should you want to still discuss this issue I myself and Harbortouch would be more than happy to have this conversation.

Gulf Coast Merchant Services
Steven Cadenhead - President & CEO
Phone: [protected] Ext. 200
Email: steven@gulfcoastmerchantservices.com

They are the worse pos company out there! They tell you one thing first and all of the sudden you get all these hidden charges please let me know if you guys sued. I would really like to for the ones that have had to pay so much money without knowing get together and do something about this. Every time I call harbortouch they kick me back with their stupid rules. Don't even care if you have the business or not, they don't care all they want is money! Poor humans.

I am an Independent agent for Harbortouch. I have been reading your complaints. It has been 1 and 2 years since both of you posted a complaint. I am interested to see how it was resolved. I do not know if you signed with an independent agent or directly with the company. I make it my business to tell any prospective merchant that there is a five year agreement and let them know that they sign for it personally. Yes, I am sure there are unscrupulous representatives out there representing Harbortouch as well as other POS or credit card processing companies. If the sales rep worked directly for Harbortouch, then you need to discuss this with management at Harbortouch. If he was an outside agent, then you need to sue his agency and him personally and notify Harbortouch.
Did you buy your car without reading the contract or anything else that involved a large purchase? Would you sue them because you can't make the payments or you lost your job! You said that you did not get a copy of the contract. If you did not, then why did you not ask for one. I know that it takes weeks to deliver the terminals and you could have cancelled the contract for the terminals at any time before that. I have learned to read everything that I sign that involves anything over $500 or payment plan. They have the best warranty and tech support in the industry. I have had very little problems with the many terminals that I have placed with them. I have never had any issues with getting a problem resolved with Harbortouch Tech Support for my clients and never had one terminal that had to be replaced. I know for a fact that the company breaks even on the cost of the system after 3 years. I have lost 2 customers in all these years to going out of business. One after just 8 months and now another one after just 2 months of being in business. The first one ran off with the terminal and now HT is trying to repossess the unit. The second one should never have opened a retail business in the first place. Next time read before you sign anything. As far as Harbortouch, they have 2500 independent sales offices like myself who employ reps. They can't watch over every person who sells a unit. It is up to the consumer to be smart. Apparently, you are not one of them otherwise you would still be in business and not complaining about the contract!

We are having the same problem. We were forced to closed our Business and they want us to send the product back and 6000.00. We never got a copy of our contract but as soon as we wanted to cancel they said we will send me a copy of the contract. They hurried us on the signing. When we were signing the contract there was a guy with us and his phone was on speaker phone, but the guy on the other end didn't know that when my wife was asking question and he accused my wife for being a attorney, and only wanted to speak with me. I was wandering what happened with your case and I would be VERY interested in the LAW SUIT. JUST SO PEOPLE KNOW I'M A INNOCENT VICTIM. WE ARE DEALING WITH A COMPANY THAT AS FAR AS I AM CONCERNED HAS LOAN SHARK TACTICS. I was willing to pay a cancellation fee that is reasonable, two months worth of RENTAL fees. Please keep in mind this is not a free unit. Their fees are so exorbitant no company can afford them . They are just a company after money and not customer service. If this unit is such a high end state of the art piece of equipment, they could have re sent it after reprogramming. it. I unfortunately only had mine for 6 months. The first two months it was not even operable, yet they charged me. They are just a company who wants everyone to do the hard work while they take your hard earned money. I CHALLENGE THIS SO CALLED OWNER to contact me or to get a real job that does not hurt our economy while it tries to re coup. He does not offer opportunity he is a THIEF.

If you have success in your legal approach I would be interested. I too was specifically told it was month to month. It was at the completetion of install that I learned of the 5 year contract. In the 6 weeks that I have had the system, it has been nothing but problems, brain crashes on and on. I cant get my sales rep to return my calls much less answer them. When I ask to talk with someone higher up about the problems they transfer my calls to tech support. Oh and wait for it...they charge ever quarter to report the earnings to the IRS. Yep, just what I need now is an inoperative system reporting inaccurate info to the IRS. I have sent an email to the CEO, we wil see if I get any response. Bet my attorney gets back to me first. And no, This is definately not a competetor, just a small familly restaurant trying to make a living. Maybe we should have started a "Free" POS service, Id be able to retire to one of my six luxury homes in the next five years instead

Why does this sound just like another fabrication from a rep of jealous competitor?

Rhudedog
http://harbortouchdemo.com/

They will stick it to you if you go out of business ? You'll have a list of other creditors as well if you go out of business so, what's the difference ? Talk about planning to fail. Lol ! Everyone I found wanted me to pay as much if not more and they were just lease programs. They gave me mine in return for allowing them to do my processing. I own the system. Fair deal, imo.

Not really. I have to disagree.
First of all, you will not back out of the Harbor touch POS system b/c they are great. You would be crazy not to get one.
The quality is excellent! Its like a Saturn vs a Lexus. Pay for quality.
Truth is I never paid a cent for mine. And still don't.
You get a warranty of 100% coverage for the life of the account with soft ware and new equipment upgrades.
My rep even went as far as beating my current rates which the savings took care of the POS System. I didn't pay a lick! Still don't!
I hate to say this but it really depends on your rep. Greg A was my rep in Louisiana. I would advise anyone to talk to my rep.
HarborTouch had the best deal and the best service. Has anyone seen the New Harbor Touch POS 2012?
It's freaking Awesome!

Hey Huskerville -- I paid a merchant one year's worth of support fees towards his three-year agreement. Too bad you were not in my area; I would not have cheated you.

Hey KS1970---I was not aware of an Identity Breech at HT. Did you call and talk to Jared directly about your situation instead of a customer service rep?

We have been customers with HT since 2012 and are counting the days! Yes this system appears to be affordable for start ups and small businesses however, communication with customer support is a nightmare. We were sent a system with two printers. When we asked about the second printer and why it was sent, customer care sent an email and said just return it and we will credit you for the printer. We did not get any shipping instructions, labels as to where to send it or instructions so we held on to it, This past Friday they debited our bank account for several thousands of dollars with no prior notice. This completely took out all our payroll and working capital. When I contacted their customer service about the charge they admitted it was a mistake and instructed me to notify my bank to stop the transaction. I did so and the bank made me fill out a fraud activity affidavit. In the mean time my employees were not paid, we lost purchasing opportunities on the holiday weekend from suppliers and I have a huge overdraft mess with my business account that I am still working through. Additionally, there was an identity breech at Harbortouch several months ago and they never notified us as a merchant. Now many of our customers are circling back around and notifying us that their information was compromised. These types of things have cost our small business thousands in lost revenue, fees and time. Unfortunately all the benefits I thought I had realized with this system are now far overshadowed by the losses that we have been hit with. Very hurt and dissatisfied that I am in business with these guys.

I wish I could get the reimbursement that was promised me with our signed agreement by Vince from I think California. Promised Quarterly payments repaying the cost of one of the two terminals. When I try to call he either doesn't answer or says to send me the information and he'll look into it.

I can speak on my personal experience with Harbortouch. They ###ing suck. I was hit with fraudulent transactions through our gateway. Hackers ran 30, 000 cards of which 1, 500 went through. This ran up over $1, 500 in credit card fees from Harbortouch. There was no argument that the charges were fraudulent yet these dickwads only refunded me about $300 in fees. So, they basically profited from the fraudulent activity. They have control of the fees and I have been with them for 8 years with ZERO chargebacks. I had two other businesses where this happened and the merchant accounts refunded everything except for $200. I would NEVER refer these guys to anyone nor use them again. As soon as I get my credit, I AM OUT! Screw these guys.

Hello,

I have worked with HT since 2007. It is the owners responsibility to negotiate the fees with their sales agent and study the agreement. This is a good company offering a great POS program. I have seen quotes for $5 to $10, 000 up front for this technology. 2 stations with HT is cheaper than my cell phone bill. They back up the agreement with warranty and 24/7 tech support.

I ask all merchant's who are complaining about Harbortouch--How much are you paying for an Aloha system or Micros system along with your processing fees, which by the way, you are paying two parties. Harbortouch is a one-call-does-it-all operation and many merchants are happy. I side with Jared. In the POS industry there will always be unhappy customers, yet the satisfied customers will always prevail. How many of the competitors offer a LIFETIME WARRANTY on their POS systems? That 5-year commitment profits the merchant, because should a system falter, Harbortouch replaces that system with another system--ongoing for 5 years! Wow! Who can beat that?

I agree, a wonderful man named Walt with UBC called me up having never ever had a merchant account before. I was a hard sell, after he swore to me there was no obligation and they had the best deals we signed on. I was relatively pleased with the services the first year until all the little fees started popping up, an increase here, a fee there...
Our statement used to only be 1 page long and now ive got 3 pages of crap here full of fees and subscriptions and all kinds of bogus horse poo, not to mention now an annual service fee that I never had to pay before, then some big government change fee. I was fed up, I was/am forking out close to $80.00/month for Harbor Touch CC processing FEES & services + a hundred and something annually. I've been with them for more than 3 years and I called to cancel after a long string of rate reviewers informed me of how badly I was getting screwed...
AUTOMATIC CONTRACT RENEWAL! The only thing the contract says is "if the agreement is terminated during the initial term or renewal term there will be a fee." It didn't say that contract renews magically without my consent. So now after 3 years of service if I want to leave they want $250.00 termination fee.
They sent me a nice letter explaining that the fee isn't punishment for me leaving, its to cushion their losses when I leave...Thats hilarious, really it is. We average about $600.00/month in Credit Card sales (thats optimistically).

It is interesting to see the post on this site as to how bad Harbortouch Pos program
is, Yet as of Sept 2012 I have placed free nearly 75 Pos System to customers who love the fact that they can move into the benefits of a POS system with out the huge upfront cost, Plus we have been able to lower the CC processing rates nearly every time. Now most of my business comes from referrals from my very happy customers. and yes i tell them up front it is a 5 year deal and that the 24/7 Maintenance is $59 per month. What I have found that a lot of other Pos sellers bash the program because they are not able to compete with this deal and it hurts them. I plan to place 200 free POS systems in 2013 and to have a lot more Happy Customers !
Thanks Jared for a wonderful program to help todays tough business place !
Razhog
razhog@gmail.com

Mr. Isaacman,
I truly appreciate the prompt response. I have no skin in the game as a consultant, but you fail to mention that the rate you set at the sale or contract, .. is non negotiable after 30 days. The customer is locked in for 5 years even if the rates seem to change as does the the federal reserve. Most have changed for the better as of the past few years. Now with that being said, you are typically a point and a half higher than most. Most people don't know how to break that out, but I do. A point and a half is allot of money when a end user does 80K a month in credit card business... and with your current fees and the extra point and a half, , , , the end user pays over 60K over a 5 year life cycle on a 5 terminal install. Even if the end user bought the software and hardware and provided help-desk and maintenance along with above store reporting the end user still comes out on the upside.
This is not... I repeat not broken out in your contract. Now with that being said, I think you have a good fit for single terminal applications. Just not for a 1M or above . You have not convinced me there Jared...

I appreciate your response and enjoyed our conversation,

Sincerely,
David Miller