Menu
Harbor Freight Tools
Harbor Freight Tools Customer Service Phone, Email, Contacts

Harbor Freight Tools
reviews & complaints

www.harborfreight.com
www.harborfreight.com

Learn how the rating is calculated

1.3 168 Reviews

Harbor Freight Tools Complaints Summary

12 Resolved
146 Unresolved
Our verdict: If considering services from Harbor Freight Tools with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Harbor Freight Tools has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Harbor Freight Tools. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Harbor Freight Tools reviews & complaints 168

Filter reviews by rating
5
1 review
4
0 review
3
1 review
2
1 review
1
7 reviews
Sort by:

Newest Harbor Freight Tools reviews & complaints

ComplaintsBoard
K
1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Harbor Freight Tools store manager

Hello my name is Kimberly Alonzo and I use to work there. I quit because I am dealing with some health issues and working at Store 30 is not possible to work there. I was sending this email for a couple of diff reason, 1 i need to know if i was paid for the last hours and 2, you guys may need to talk to your store manager there Kayla Engstrom, After i was not longer working there she talking about me to a person out side that store and was telling them that i was crazy and that i started a bunch of #### at work, witch i never did, and i never came to work, which i always come to work in less i was haven health issues, and she gave some of my personal info to this person that i did not want this person to have and I know as a Store manager you can not give out info about employers that have worked there and that all that info is confidential and they are not to give that info out, which she has done, She is running her month about me and my personal life to people and i don't think that is professional as a store manager. I have got a lawyer and i will fill charges on her and Harbor Freight tools if this issues does not get taken cares of. No Store Manager should talk about people that no longer works there. I think that whole of needs to be drug test there. because there are workers that are doing drugs and doing that at work. The Store Managers need to learn how to treat there employers, even when they have medical issues they should be working with them. I will call Eric and make a complaint with him to because what Kayla is doing is not right and i want the issues taken care of right a way. If you have any questions please feel free to email back. Thank you have a nice day

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
R
12:22 am EST

Harbor Freight Tools management

The management at Harbor Freight Tools is disgusting, I'm not sure why the employees continue too work there other than the fact that bills and rent are more important than whats fare. The management and the DM are all outside friends so all complaints go unrecognized, there is no gratitude for the employees and the efforts that they make, the Cashiers bring in multiple ITC ESP and name collection that benefits the highest levels, the mangers and DM. With out a single thank you to the employees, only more goals of more, more and more numbers, and if sales are low there go your hours. Ridiculous. The company is very unprofessional and no compassion for employees.

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
K
11:40 pm EST

Harbor Freight Tools management and district manager

I would have too say that the employees at Harbor Freight Tools in Pleasant hill California, are treat less than equal to how a human being should be treated. The DM has zero respect for her employees and the employees are to stop all work and customer service as soon as she walks in to great her, The DM belittling the employees and making them feel less than comfortable, she is unapproachable. Never asks the employees how they are, or if ther are any concerns. The problem I addressed went unresolved and disappeared. It is very noticeable that the DM dose not care for the employees only the numbers in esp, itc, and name collection anything else is unrecognized. Very sad.

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
R
3:04 pm EST

Harbor Freight Tools website misinformation

Harbor freight advertises fedex shipment in 24 hours. That claim the way it's stated is untrue; and they know it. It implies that your shipment will arrive in 24 hours, which would be fantastic if it's true, but it's not. It leaves the facility in 24 hours. This is december of 2015, the second time missouri had major rain and flooded. Our basement flooded because of all the water. We have a carpeted basement. There are no stores that have wet/dry vacs locally, because everyone is flooding. I saw their website and believed their advertising... I ordered this thing on monday, today is wednesday. Obviously it's still not here. I called them. My shipment won't be here until saturday. Also, but not lastly, their answering center is off shore. The gentleman was reluctant to tell me where, until I pressured him. California is where they tell people they are. They are actually in the philippines. Not only is their website deceptive, they sell their product in the us, but take their money out of the us. When I can avoid it, I don't buy products made out of the us. Bad me for not checking. I will not be purchasing from harbor freight again.

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
L
7:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Harbor Freight Tools rude treatment

I had rude treatment in a store. I called Harbor Freight's main office to tell them about it. The lady said someone would get back with me. No one called so I called them back about two weeks later. I was assure someone would call me back. No one called back. Evidentally they don't care if their employees treat customers rude. I am Italian and look Spanish. Is that the reason. Any minority complaints?

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
D
5:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Harbor Freight Tools terrible customer service

I ordered a utility from harbor freight online. The email with the original transaction was lost so I contacted harbor freight customer service from a copy of the receipt. I gave them my invoice number and other identifying information so they could verify my order. I contacted them both by email and phone and each time they told me they would put in a request for a copy of the receipt. Every time they also say to wait up to 48 hours. It has been almost 3 weeks and I still have not been able to get a copy of my receipt. They do not seem to care about their customers in any way. As long as they pay, that is all they care about. People choose harbor freight for the prices but without customer service, all the cheap prices in the world won't matter. People will start looking for a way to get both or choose to pay a bit more for better service.

Read full review of Harbor Freight Tools and 1 comment
Hide full review
1 comment
Add a comment
L
L
lilybugg
Waynesville, US
Jan 29, 2014 9:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

need to no what to do about harbor frieght recliner we bought 1/28/2013 it sits like a spring broken but don't see one let me no what to do

ComplaintsBoard
S
8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Harbor Freight Tools made in china junk

On Oct 24th I purchased a'Chicago Electric Power tools' Vibratory Tumbler at the Bakersfield, Ca store. Driving back to Az (5+1/2 hr drive) I plug it in and NOTHING. I plugged it into 3 different hot outlets and Nothing. It won't run.

I unpluged it and was putting it back into the box when the plug brushed my arm and gave me an electric shot. What the hell crap are they selling?/

I now have to drive to Las Vegas (1+1/2 hr drive) to return it and get my money back.

Just more made in CHINA JUNK !

Read full review of Harbor Freight Tools
View 0 more photos
Hide full review
ComplaintsBoard
J
7:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harbor Freight Tools bad management/ service

I went to my local store in Utica to return a $20 tool belt that I received as a gift. The cashier asked for a receipt I did not have one and asked for store credit. The cashier called for the manager JIM maybe he can help. Before the cashier could explain anything he said" No, those people don't work here anymore" and walked away. I was going to use the credit towards an $240 3/4" earthquake impact gun but now Harbor Freight will not get anymore of my business. I will tell others to shop elsewhere as well. VERY RUDE-VERY UNHAPPY!

Read full review of Harbor Freight Tools and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Marie1979
California, US
Dec 02, 2012 1:50 pm EST

It's our policy. Why not call corporate instead? I am a cashier at Hft in Texas and I get yelled at all the time by customers. I see your point and I completely agree but when customer after customer takes it out on the cashier it gets frustrating. We're just following rules. Why don't you complain to people who actually can do something about it? Corporate and customer service?

ComplaintsBoard
S
3:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harbor Freight Tools deceptive ads, items never instock

Their ads are misleading, rarely have any larger items in stock and when I went by one of the Birmingham (Centerpoint) AL stores on Friday at 3:30pm, for a sale item (a tool bench) I was told that the manager had the only key to the trailers out back (wear the item was stored and was in stock) and to come back Saturday. I returned ( a 25 mile one way trip) and was told the item is not in stock, sorry, but they did have the key to the storage trailer. I was told that the other store had 4-5 of the items so I drove over to the Home wood store (another 15+ miles) paid for the 2 work benches and pulled around back to have the items loaded. After 15 minutes of confused searching by the employee I was told to wait. I waited another 10 minutes, he returned and said they are out of stock! Now I had to wait in line again for a refund, which neither cashier could figure out how to do correctly for another 15 minutes!
This place is a joke and fraudulent in the advertising and has the least knowledgeable and professional employees I've ever seen in over 50 years of shopping as a builder! The minimal savings they tout are not worth the inferior service and wasted time!

Read full review of Harbor Freight Tools
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
2:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harbor Freight Tools violating women

Warning to all women! Don't do business with any harbor freight store! I went there a few days ago to get a refund on an defective car heater from this crappy store, and I was treated rudely by the manager, and I was sexualy assaulted, by an employee that worked there, I informed the police, and they told me that many women have been sexually assaulted by the same employee that attacked me, and they are going to arrest him again. Yet the manager of the store keeps re-hiring this employee, no matter how many women complain or file charges against the people at this harbor freight store! I think more should be done to punish the manager & the owners of the store, and they should not be allowed to do business with anyone again!

Read full review of Harbor Freight Tools
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
4:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Harbor Freight Tools misleading and lacking customer service

Harbor Freight wont let you post really big issues with their products on their review website but this site will and that’s great because people need to know what to expect from a company both with their products and the warranty that they sell you.

The warranty that you buy is really not like a true warranty that I am accustom to buying, instead both the 1-year and 2-year warranties only allow you to return the defective item “ONCE” during that time and if you want to continue having a warranty you must buy another one (which they don’t tell you when you are purchasing something).

I understand that they don’t sell top of the line products but what they do sell should last at least longer than 3-months in some cases without having to use up the warranty that you buy!

I purchased the 1 HP Mini Dust Collector item number 94029 and it burned up in 3-months so I took it back and the second one did the same in 6-months but when I took this one in they stated that the employee that handled the return should of told me that I needed to buy another warranty so they would not do anything.

I took the blower apart and found that the internal bearing cover was missing, well without this cover how do they expect this to last, everything that gets sucked up will get into the bearing assembly and cause it to burn up.

I bought a $20.00 bearing and added a secondary cover for extra protection and it’s working as it should but still they need to take care of the customer.

The 36 LED Solar Security Light item number 98085 was on sale and I bought several of these and installed them around our home but they forgot to tell me that they only work for 6-months OOPS, its out of their 90-day free replacement, which they could do something if, they wanted to help the customer out.

I have bought a lot of items that do last but since I have had so many issues with them lately I have not gone back but instead shop at Northern Tools where they treat you better and stand behind their warranty plus they have people that know about their products and will advise you if you should buy it or not for what you are planning to use it for.

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
Y
11:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harbor Freight Tools fraudulent advertising

Be warned: never buy anything from harbor freight tools!

I just purchased their cordless jig saw for $24.00 online. The price was unbelievable, and now I know why. It didn't come with a battery or charger! So when the item arrived, I lost an entire day of work and had to purchase a replacement somewhere else just to finish the job. No here is where it gets interesting. When I talked with a supervisor with my complaint — namely that no where on their ad is mentioned that the cordless saw does not come with a battery or charger and that the item photo clearly shows the saw with the battery attached, she openly lied and stated that the advertisement stated that it didn't come with a battery, that the battery and charger are sold separately. She lied through her teeth... Nowhere on the ad was this listed. Never in my entire life have I ever seen a cordless power tool that didn't come with a battery and charger, until now. Which leads me to the following conclusion: the reason that harbor freight tools is so cheap is that many of the items don't have what is advertised on their website! When I asked what the price of this missing battery and charger would be, it cost as much as the entire saw itself! This is what is commonly called in the business, "false advertising," and is punishable by law. Harbor freight tools is, in short, a fraud and a scam of the highest order.

All of the supervisor's of harbor freight tools are outsourced indian slaves with phony american names like, “john smith"and"heath scott"or the insidious # that I talked to,"adam swift." when I pointed out his false advertisement, he became agitated and refused my request to send me the missing battery without cost, as advertised. When he refused, I told him that harbor freight tools would shortly be contacted by the department of consumer affairs, which I assure you they will.

Read full review of Harbor Freight Tools
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
2:41 pm EDT

Harbor Freight Tools pissed off employee

I work for hf and i just moved to portland and most of the custumers say harbor freight sucks cause we will not do returns with out receite there is a lot of disonest people here that buy tools use them make money off them and return them thinkin we are a rental place we are not or say i just bot it and have had it for months so back off.free stuff is while supplies last not all stores get a lot of the free stuff it gets sent at caliornia time when they think we need it we dont order anything

Read full review of Harbor Freight Tools and 3 comments
Hide full review
3 comments
Add a comment
H
H
HFTool Man
, US
Aug 28, 2019 4:17 am EDT

etal, you are probably one the idiots that do this crap.

N
N
Nelusex
, US
Jan 24, 2012 6:26 pm EST

I was sold a cupon on en item that has been discontied.it cant be purchased.they want me to pay for this cupon anyway.the date on this cupon elapsed 2/ 15/2011.do i still have to pay for this.

E
E
etal
, US
Apr 15, 2014 11:34 pm EDT

I had a hard time trying to make sense out of what you wrote. If I understand what you're trying to say, the customers are upset because they cannot do returns without a receipt, because you view the majority of customers are trying to scam the store (use and return when no longer need it). So you're complaining about the customers you have to deal with, not the company. Welp, tan my hide. If'n them dang custumers say harbor freight sucks cause you will not do returns with out receite, then who needs 'em! You is too dang importent to mess with them ingrates anyhow.

ComplaintsBoard
D
8:59 pm EDT

Harbor Freight Tools rip off

I purchased the potable garage item #42211
In December for $300
4 months later it is like paper. The cover came apart in chunks and tears like tissue.
I called customer support they said resolve it with the store. The manager of the store was rude and turned his back.
I called customer support again and got a "supervisor" who sounded like he was in Pakistan he told me they wouldnt do anything because it was 90 days! I ask for a discount on a new cover and again was told NO it was 90 days.

Defective merchandise! Who buys a $300 building and expects it to last only 90 days?
Trust me I deal with thousands of people each weekend at a trade days I will let everyone know Harbor Freight is a huge RIP OFF! My sign will be huge!

I was only asking that they replace the cover!

Read full review of Harbor Freight Tools
Hide full review
ComplaintsBoard
T
6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Harbor Freight Tools poor service, incomplete orders

Do NOT order from them online! Especially if you need your items in a reasonable time-frame. Or at all. I ordered a 12 ton A-Frame press online, that was delivered in two boxes, on two separate days, four days apart. And were shipped the same day. Needless to say, half the pieces were missing. Box "A" was complete, box "B" was just the individually packaged jack, not the 20+ missing pieces. Try explaining that to the barely-english-speaking indian "customer service" rep on the phone, that YES I did get two boxes, but NO its not all there. And NO, the box set to come tomorrow, at half a pound, sure as HECK won't have the steel legs or hardware to the press in it. After 15 minutes of explaining over and over, he finally re-ships box B that was missing all but one part, but I have to use their shipping label to send them back the jack that WAS shipped in box B, by itself, just so they can RE-SEND me the same jack AGAIN, but hopefully with the REST of the parts this time. Brilliant. I'm not holding my breath. If all the parts don't come on the second try, I'm finding someone MUCH higher up the chain to "discuss" this issue with. SO I'm now at 8 days and counting on an item I ordered on the 29th of March... Plus the small tools I'm supposed to get tomorrow will undoubtedly NOT all arrive in the half pound box FedEx is tracking...get to call them again. Whee!

Read full review of Harbor Freight Tools
Update by the_goon
Apr 19, 2011 1:35 pm EDT

UPDATE! A few days after my horrid customer service experience, I received a call from a lady with HF, whom was VERY helpful in getting my dilemma resolved. She was able to get the correct parts sent out to me after verifying what I actually needed. She also sent me a $15 gift card for the trouble. Kudos to her for following up on the situation, and had I talked with someone like her in the first place who was knowledgeable, I would not have felt nearly as disgusted in dealing with HF as I did after my initial call to them. It was merely a lack of pieces in the original box sent, a simple fix, but their customer service rep had NO idea what he was doing, unless the computer told him, on the initial call. But at least they made it right.

Update by the_goon
Apr 08, 2011 2:55 pm EDT

Actually, NO, the "in the biz" was NOT aimed at you working at HF. My previous post explained that VERY clearly. And since you talk in cliche catch phrases, you can "take that to the bank."

Update by the_goon
Apr 07, 2011 11:08 pm EDT

AND, given that you get regular deliveries for "your little store" that WOULD, in fact, put you "in the biz" of commerce, that REGULARLY deals with deliveries being split up, therefore validating my original point that people who don't get packages that often WOULD in fact find that odd. I guess that was too deep to comprehend. Some of us don't get deliveries on a regular basis, as YOU JUST ADMITTED TO, and therefore don't deal with this type of shipping situation very often. And given all you'll reply is some profanity laden drivel, I am merely showing that you proved my point...if you can wrap your head around it.

Update by the_goon
Apr 07, 2011 10:57 pm EDT

Go find somewhere else to squat, troll. You have added NOTHING useful to the conversation, situation, or probably humanity in general, given your hateful, anti-social attitude. Perhaps you need to talk to a professional.

Update by the_goon
Apr 06, 2011 10:03 pm EDT

When they're shipped as part of the same shipment, through the same carrier, and tracked through all the same stops EXCEPT the final delivery, then YES it does seem odd to those of us not "in the biz" as you apparently are. And sometimes people really amaze me with their arrogant [censored]bag attitudes to those who make a reasonable observation.

Hide full review
ComplaintsBoard
F
9:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harbor Freight Tools ships returned products as new

I ordered a Workbench from this company that arrived last week damaged, in poor shape and missing parts. The company's response is that it will now take 6-8 weeks to send replacement parts. Apparently, doing some research, I find that it is this company's common practice to ship repackaged customer returns as new products

Read full review of Harbor Freight Tools
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
1:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Harbor Freight Tools valid but worthless coupons

12/13/10 … 20% off coupon. Any item but air compressors. Expires 1/23/2011. Drove 60 miles (one way) to HF store (Scranton, Pa.) Wanted to buy a “dent stud welder tool” Got to register, would not honor coupon, store manager “we changed our policy”! Called HF headquarters talked with customer service rep., the depart manager, was given phone # of the “advertisement headquarters” talked with them, was told “that’s our policy”.
Over 30+ years have bought many thousands of dollars from HF and have been generally happy.
But this must be the “new” money hungry, customer be damned, HF.
Never will I recommend or buy from again!

Read full review of Harbor Freight Tools and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bmasters1981
, US
May 19, 2011 3:00 pm EDT

I think that it ought to be illegal for Harbor Freight to give you a coupon that says you can use it for almost anything, and then refuse to honor it when you get to the register. That's blatant false advertising right there!

ComplaintsBoard
M
4:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Harbor Freight Tools - misleading advertising

Runs ads in several major magazines for 20% off ant single item in our store. Ads says you may use on any of our 7000 items in stock. However, when you get there they say it is a mistake and you cannot use on compressors, tool boxes, welders, generators or any air tools. This eliminates about 30% of there 7000 items. Would not offer any help other than call...

Read full review of Harbor Freight Tools and 9 comments
ComplaintsBoard
G
9:15 pm EST

Harbor Freight Tools accessibility

Total disappointment as the Clarksville store has reopened after the floods in May 2010. Might work for some, but carts for shopping constantly pull to the side, so handicapped shopper can't use a cart, plus the newly opened store is not yet fully stocked. Great fun trying to shop around clerks still stocking the shelves, IF you can stand the extremely loud hip music playing for the clerks. This is a military town and not all military are totally deaf, but with music playing that loud the clerks will sure be deaf before they hit 30 years of age! Had a long list of items, I'd been waiting on buying when they opened. Loud music and being forced to try to gather items in my arms was not ideal, so I returned items to the shelf and left. Apparently they seek business only from young and deaf folks. Sure don't need my few hundred dollars.

Read full review of Harbor Freight Tools and 1 comment
Hide full review
1 comment
Add a comment
A
A
Al Pine
Brandon, US
Nov 25, 2010 12:50 am EST

Really! this is the best you got! you are complaining about the carts pull to one side, and the music is too loud, the clerks were stocking shelves. go to Sears

ComplaintsBoard
E
12:27 pm EST

Harbor Freight Tools false advertising

There were five of us that I talked into going 10 miles after our meeting in order to shop at the Harbor Freight store. Two of those had never been in their store before but all of us had the free LED flashlight coupons they publish in the various papers around Dayton, OH. Their manager said "we are out of flashlights and when we get more in...if your coupon has expired we WILL NOT honor it and there are no rainchecks". I replied "you have 3 display racks in the store loaded with these flashlights..hundreds of them on-hand". He replied "they used to let us give those red and blue ones away but they put a stop to that. We can only give away the black ones now". I said "I won't ever be back in your store again. I can't afford the gas to run back over here later and my coupon expires in 2 days. That's a kick in the face for all of the thousands of dollars I've spent in here. I'm tearing up my membership application to the Inside Track Club since you told the first person in my group that you were out of flashlights when I can plainly see that you are not". That is bad PR and they just ticked off the wrong guy as this will be war. I am also going to the FTC with my complaint for false advertising. There are many other measures I have planned for them.

Read full review of Harbor Freight Tools and 8 comments
Hide full review
8 comments
Add a comment
J
J
John Bailey
, US
Jul 25, 2017 5:40 pm EDT

we too have been mislead with there sale price and + a 20% off the item coupon and yes i read the small print on the coupon went there and was told that sale price in the magazine was for a paid membership but, the 20% off coupon could be used on our receipt they deducted that from the old price that was slashed off as was this price so we did not even get our 20% off! what a scam.

S
S
Sboldwyn
, US
Nov 26, 2016 6:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

visit http://img.grim.cc/HFT%20Coupons.html
Harbor Freight uses coupons to get you in the store, like a lot of stores. You should know before you head out to their store, the coupon that prompted your visit is likely not valid for the item you had in mind. Maybe they think you will buy the item anyway. If you read the fine print on the coupon. (This requires a microscope) You will be amazed at the huge number of things that you cannot use the coupon to purchase.

Just one instance: Coupon [protected] has the following bolded text that is printed at the bottom of the coupon and occupies less than ½ square inch (about half of a postage stamp). This text was provided via a corporate customer service person as the usage limitations for coupon [protected].

“Limit 1 coupon per customer per day. Save 20% on any 1 item purchased.*Cannot be used with other discount, coupon or any of the following items or brands: Inside Track Club membership, Extended Service Plan, Gift Card, open box item, 3 day parking lot sale item, Compressors, Floor Jacks, Saw mills, Storage Cabinets, Chests or Carts, Trailers, Trenchers, Welders, Admiral, CoverPro, Daytona, Diablo, Franklin, Hercules, Holt, Jupiter, Predator, Stik-Tek, StormCat, Union, Vangaard, Viking. Not valid on prior purchases, Non-transferable, and original coupon must be presented”

Do they really expect that someone would actually read the fine print?

I was trying to purchase this Tool Box/ Cart (actually called "Roller Cart") using the above 20 percent off coupon. Notice the word “Carts” in the description of the disallowed items. A cart is pretty much anything with 4 wheels. According to the customer service person, the coupon was disallowed because it was a “cart” and a chest and a storage cabinet “and Storage Cabinets, Chests and Carts are disallowed” Notice that tool boxes are not disallowed. Am I silly or is this a tool box with wheels?

I asked the customer service person if I could purchase this Welding Cart using the same coupon and get the 20% off. I was told “Yes the coupon would be valid for 20% off the purchase of the welding cart", and it clearly is a “Cart” used to Store welding stuff. Interesting huh. No logic just words. Maybe it only comes with 3 wheels.

So clearly the 20% off coupon is good for some things, and the list of limitations could be used to disallowed any single item and just to make sure we have the"*Cannot be used with other discount" catch all. This would clearly disallow any item in the store since every single item in the store is discounted as compared to "retail". You might want to call and ask to see what interpretation of the words are at any given point in time.

visit http://img.grim.cc/HFT%20Coupons.html

G
G
GC-DAN
Tucson, US
Sep 09, 2011 12:17 am EDT

RE: Harbor freight tools false advertisements. After researching and comparing product, warrant and prices for water pumps, I purchased a water pump from HFT. When unpacking the pump, I found a NOTICE claiming the 2 Year Warranty had been replaced with an implied 90 day Warranty. With out the 2 Year Warranty, this product is not at the top of my list to be purchased. This notice was published 6/01/11 and a few people decided to take this action instead of having a Comp. Tech change the FALSE ADVERTISING on the their web site over 3 months ago. I believe these people are not quite stupid but deceptive and have used this as a ploy to get customers in the door. This is a scammy and something close to a bate and switch (would you like to purchase an added warranty at the door) NOT WHEN I ALREADY PURCHASED ONE WITH THE PRODUCT AS ADVERTISED ******GET YOUR FREE FLASH LIGHTS SOMEWHERE ELSE

F
F
frustrated_in_retail
A Major City, US
Mar 16, 2011 2:43 am EDT

I have worked at HFT for over a year now. Indeed, we do stock many flashlights - but the coupon is for a specific flashlight, sku # 65020, as the first comments author stated. Each store gets a specific number of these lights - they are black, not red, not blue, but black. The red lights are in a two-pack. If you went to a car dealership and they were offering a rebate on a Ford F150 would you expect to get the rebate on a Ford Focus because you didn't want to wait for them to have the truck in stock? No.

The coupons say "while supplies last". The reason many stores run out of the "free" light is greedy customers who come into the store day after day to snatch these lights (and other freebies for that matter) up in multiples. Before the "with purchase" requirement was added we would even have people who tried to redeem the coupons in multiples on the same day! I have even been yelled at and called ignorant, among other less savory names, over a freebie item that I knew the customer had already received. On many occasions I was told by customers that it says "per visit" on the restrictions - so they were leaving the store and re-visiting us in 5 minutes!

C
C
chandollar
Montrose, US
Feb 25, 2011 3:04 pm EST

I too was scammed with this FREE FLASHLIGHT nonsense. My coupon stated with $20 purchase or more. When I got to the counter with over $75 worth of items they told me the flashlights were out of stock YET they had hundreds (WELL A LOT OF THEM ANYWAY! should have just paid the $3 or so for 2 I know) on the racks. Well that kinda got to me, I went back and put all my items back on the shelves and left the store. I know it is trivial but the scam bugged me ya know? Sorry... Must be I did not need Harbor Freight stuff after all, well I did and paid a little more at Lowes. The principal of the thing. I may be making a big deal but Harbor Freight should advertise without lies please ! Same thing happened with a 20% off coupon for air compressor yet store refused and said coupon was printed wrong, later had store sheets posted around saying 20% was only for lower priced items. Bought a better compressor at auto parts store for less than their list.

I
I
i_candy95
salem, US
Feb 11, 2011 5:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

the fact that you people make as big a deal about a FREE flash light is almost sickining. its a free flash light and the fine print on every coupon states clearly while suplise last. harbor freight gave away over one million dollars worth of flashlights and in order for those of you how felt it nessisary to claim five or six caused a pay freeze for every employee who had to deal with people being very rude and disrespectful because they didnt get something for nothing. i never thought id see the day that people expected a free item to be instock for every customer to walk in with a coupon. i guess some people just dont understand what it means to be respectful to someone just trying to follow pollicy and make there paycheck. i highly doubt that harbor freight will miss the buisness of someone who feels they shouldnt have to pay for there items. stop complaining cause i havent ever seen home depo give you anything for free.

H
H
holyzephyr
Melbourne, US
Jan 04, 2011 10:05 pm EST

i worked at harbor freight for two years and it had become corporate policy not to OPEN the red and blue sets of flashlights as they were not only not the flashlights that were offered in the add, but due to the high number of people claiming coupons opening these packages and splitting them skews the inventory so bad its not even funny.

there is a sku number on the coupon for the flashlights, it is 65020. and there is a sku number on the red and blue flashlights, it is not 65020. any questions?

A
A
Al Pine
Brandon, US
Nov 23, 2010 1:01 am EST

I am interested in hearing what happen after all of this transpired, only because a similar situation happen to me and after I called and complained there district Manager called me back into the store and gave me a free flashlight, set of screwdrivers, seven function mutimeter, pair of sissors, a 25 foot rope. and a twenty percent off coupon to boot!

Harbor Freight Tools Customer Reviews Overview

Harbor Freight Tools is a popular retailer of affordable tools and equipment for DIY enthusiasts and professionals alike. The company has received a significant number of positive reviews from customers who appreciate the quality and value of their products.

One of the most commonly praised aspects of Harbor Freight Tools is their low prices. Customers appreciate that they can purchase high-quality tools and equipment without breaking the bank. Many also note that the company frequently offers discounts and coupons, making their already low prices even more attractive.

Another positive aspect of Harbor Freight Tools is their wide selection of products. Customers can find everything from power tools to hand tools, automotive equipment, welding supplies, and more. Many reviewers appreciate the convenience of being able to purchase everything they need in one place.

In addition to their low prices and wide selection, Harbor Freight Tools is also known for their customer service. Many reviewers note that the company's representatives are friendly, knowledgeable, and helpful. Customers appreciate that they can get assistance with their purchases both in-store and online.

Overall, Harbor Freight Tools has received overwhelmingly positive reviews from customers who appreciate their affordable prices, wide selection of products, and excellent customer service. Whether you're a DIY enthusiast or a professional contractor, this retailer is definitely worth considering for your tool and equipment needs.

Harbor Freight Tools In-depth Review

Product Range:

Harbor Freight Tools offers a wide variety of tools and equipment to meet the needs of both professionals and DIY enthusiasts. Their product range includes everything from power tools and hand tools to automotive and gardening equipment. The quality and durability of their products are generally good, with many options available from trusted brands.

Pricing and Discounts:

One of the standout features of Harbor Freight Tools is their competitive pricing. They offer affordable options for those on a budget, without compromising on quality. In addition to their already low prices, they regularly have sales and promotions that provide even greater savings. Membership benefits and coupons are also available, allowing customers to save even more.

Customer Service:

Harbor Freight Tools prides itself on its responsive and supportive customer service. Their knowledgeable staff is always ready to assist customers with any questions or concerns they may have. The return and exchange policies are fair and hassle-free, ensuring customer satisfaction.

Online Shopping Experience:

The website design and navigation of Harbor Freight Tools' online store are user-friendly, making it easy for customers to find what they need. The product descriptions and images provide detailed information, helping customers make informed purchasing decisions. The checkout process is smooth, and various payment options are available for convenience.

Shipping and Delivery:

Harbor Freight Tools strives for timeliness in their delivery services. Customers can expect their orders to be delivered promptly. The packaging and handling of products are done with care to ensure items arrive in good condition. Tracking and communication are provided, allowing customers to stay updated on the status of their shipments.

Store Experience:

Visiting a Harbor Freight Tools store is a pleasant experience due to their well-organized layout. The store is clean and safe, creating a comfortable environment for customers to browse and shop. The availability of products is generally good, ensuring customers can find what they need.

Warranty and Repairs:

Harbor Freight Tools offers warranty coverage for their products, providing peace of mind to customers. The claim process is relatively easy, and their repair services are reliable. Customers can trust that their tools and equipment will be taken care of in case of any issues.

Customer Reviews and Ratings:

Overall, customers are satisfied with their experience at Harbor Freight Tools. The positive feedback highlights the quality of their products and the affordability of their prices. Negative feedback is also present, but it is important to consider individual experiences. The reviews on their website are generally trustworthy and can help customers make informed decisions.

Community Engagement:

Harbor Freight Tools actively engages with the local community by participating in events and supporting non-profit organizations. They contribute to the community through various initiatives, showing their commitment to making a positive impact.

Sustainability and Ethical Practices:

Harbor Freight Tools demonstrates a commitment to environmental initiatives by promoting energy-efficient products and reducing waste. They also prioritize ethical sourcing and manufacturing practices, ensuring their products are produced in a responsible manner. Their social responsibility efforts further contribute to their positive image.

Competitor Comparison:

When compared to similar businesses, Harbor Freight Tools stands out for its competitive pricing and wide product range. However, some customers may find that the quality of certain products is not as high as those offered by more specialized brands. Despite this, Harbor Freight Tools' unique selling points lie in their affordability and variety.

Overall Recommendation:

In summary, Harbor Freight Tools is a reliable option for those in need of tools and equipment. Their competitive pricing, wide product range, and responsive customer service make them a go-to choice for both professionals and DIY enthusiasts. However, customers should be aware of potential quality differences and consider their specific use cases before making a purchase. Overall, Harbor Freight Tools is recommended for its affordability and convenience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Harbor Freight Tools customer service

Phone numbers

+1 (800) 423-2567 +1 (800) 444-3353 More phone numbers

Website

www.harborfreight.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Harbor Freight Tools?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Harbor Freight Tools Customer Service. Initial Harbor Freight Tools complaints should be directed to their team directly. You can find contact details for Harbor Freight Tools above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Harbor Freight Tools. Discuss the issues you have had with Harbor Freight Tools and work with their customer service team to find a resolution.