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Harbor Freight Tools
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1.3 168 Reviews

Harbor Freight Tools Complaints Summary

12 Resolved
146 Unresolved
Our verdict: If considering services from Harbor Freight Tools with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Harbor Freight Tools reviews & complaints 168

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Newest Harbor Freight Tools reviews & complaints

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12:50 pm EDT

Harbor Freight Tools I dealt a lot there but will not deal there any longer

I recieved a rain check for an 8 inch spare tire and rim for my trailer in early july. They put the wrong scew number on it which was for a 12 inch tire and rim.I also had a 15% off coupon which was due to expire so they took the coupon and wrote on the rain check to take off an aditional 15%. After calling them for eight weeks and giving them the wrong scew number that they put on my rain check they finaly said my tire and rim was in. I drove 20 miles to get there and they had the wrong tire and rim. My tire and rim was on stock all along. So they give me my 8 inch tire and rim and I go to the checkout line with my rain check. The manager tells me that he can not give me the 15% off because I do not have the raincheck. I told him that they took my coupon and put it on the raincheck. They should have told me to keep the coupon and bring it in with the faincheck. They didn"t and he would not honor the 15%. I dealt a lot there but will not deal there any longer.

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tadege
hellop, US
Mar 04, 2011 11:25 pm EST

harbor is the biggest rippoff ever, order from hong kong same ### for 20%.

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tadege
hellop, US
Mar 04, 2011 11:24 pm EST

why would you deal with [censored] supporters?

ComplaintsBoard
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3:58 pm EDT
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Harbor Freight Tools declined check

We have been purchasing small tools from Harbor Freight Tools in Montclair, California and have never had a problem with any checks that we have written in the past. Today we purchased a small tool for our truck repair division and was shocked to hear that our check had been declined. The store personal could not give me a reason why and therefore I had to pay cash. Luckally I had cash with me since I needed that tool for my Truck Repair business. I was given a number to call to inquire why my check was declined and all I got was a recording, that obviously could not answer my question since I could not talk to a human being. It is frustrating when you can't even get a real person on the phone, my business cannot always have cash on hand for such purchases. If a number is available to contact someone at Certegy I should have gotten a number that would be able to take care of such inquiries. However, my expeirence with Certegy is very disapointing to say the least.

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rascal1349
celina, US
Jul 25, 2022 7:57 am EDT

What harbor freight tools don't tell you is that after so many returns of their faulty tools they ban you from future returns.

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Irritated Customer 2
, US
Dec 15, 2019 7:16 pm EST
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TELECHECK TO PAY $3.5 MILLION FOR FAIR CREDIT REPORTING ACT VIOLATIONS
PENALTY MATCHES FTC’S SECOND-LARGEST EVER IN AN FCRA CASE

TeleCheck Services, Inc., one of the nation’s largest check authorization service companies, along with its associated debt-collection entity, TRS Recovery Services, Inc., have agreed to pay $3.5 million to settle Federal Trade Commission charges that they violated the Fair Credit Reporting Act (FCRA).

The penalty matches the second-largest ever obtained by the FTC in an FCRA case. Earlier this year, another check authorization company, Certegy Check Services, Inc., agreed to pay a $3.5 million fine to settle FTC allegations similar to those made against TeleCheck.

TeleCheck, based in Houston, Texas, is a consumer reporting agency (CRA) that compiles consumers’ personal information and uses it to help retail merchants throughout the United States determine whether to accept consumers’ checks. Under the FCRA, consumers whose checks are denied based on information TeleCheck provided to the merchant have the right to dispute that information and have TeleCheck investigate and correct any inaccuracies.

The FTC’s complaint alleges, among other things, that TeleCheck did not follow proper dispute procedures, including refusing to investigate disputes. The complaint also alleges that TeleCheck failed to follow reasonable procedures to assure the maximum possible accuracy of the information it provided to its merchant clients as required by the FCRA, and failed to promptly correct errors on consumers’ reports.

In addition, the complaint alleges that TRS, which handles consumer debt taken on by TeleCheck and furnishes information about consumers to TeleCheck, violated the requirements of the FTC’s Furnisher Rule, which requires entities furnishing information to CRAs to ensure the accuracy and integrity of the information provided.

“If CRAs like TeleCheck provide merchants with inaccurate information, those merchants may wrongly deny consumers the ability to buy even the most essential items, like food and medicine. The FCRA gives consumers the right to dispute and correct inaccurate information, ” said Jessica Rich, Director of the Federal Trade Commission’s Bureau of Consumer Protection. “The Commission takes violations of these rights seriously.”

The order settling the FTC’s charges requires TeleCheck and TRS to alter their business practices to comply with the requirements of the FCRA and the Furnisher Rule in the future. This case is part of a broader initiative to target the practices of data brokers, which often compile, maintain, and sell sensitive consumer information. Consumer reporting agencies like TeleCheck are data brokers that sell information to companies making important decisions about consumers, such as their ability to get credit or pay for goods and services by check.

Information for Business

The FTC has information for businesses on the Furnisher Rule, which can be found on the Commission’s website. Information regarding what businesses should know about consumer reports also is available.

The Commission vote approving the referral of the complaint to the Department of Justice and consent in settlement of the court action was 4-0. The complaint and proposed consent were filed in the U.S. District Court for the District of Columbia on January 16, 2014 against TeleCheck, Inc. and TRS Recovery Services, Inc. The proposed consent decree is subject to court approval.

NOTE: The Commission authorizes the filing of a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. Consent decrees have the force of law when signed by the District Court judge.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP [protected]). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2, 000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources.

https://www.ftc.gov/news-events/press-releases/2014/01/telecheck-pay-35-million-fair-credit-reporting-act-violations

CONTACT INFORMATION
MEDIA CONTACT:
Mitchell J. Katz
Office of Public Affairs
[protected]

STAFF CONTACTS:
Katherine Armstrong
Bureau of Consumer Protection
[protected]

Kristen Anderson
Bureau of Consumer Protection
[protected]

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Steel maint
, US
Aug 26, 2016 9:07 am EDT

We shop here almost every week. Spending anywhere from 400-1000 they never have a problem taking my debit card. Today I didn't have my debit card but my company check from the same account and it was denied because of something about out of town check but my freaking bank is across the street and my company down the street about 5 miles. I promise you I will take my business to Northern Tool where my checks are welcomed and appreciated

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HFTool Man
, US
Jul 22, 2019 10:32 am EDT

Harbor Freight Tools stores do not deal directly with banks! Why don't you bring your business into the 21st century and stop using paper checks. I know several business people who have had to get modern, because checks are going the way of the dodo bird. Sounds to me like you should have a problem with Telecheck. That's the service that declines or accepts your stupid check, not the damned store!

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jonas90
Yorkville, US
Jul 19, 2012 8:26 pm EDT

And each on of your checks are photo copied and sent to California so that you receive more ads. God only Knows how many people have seen yours acct/routing #'s.

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frustrated_in_retail
A Major City, US
Mar 16, 2011 2:46 am EDT

The number one reason checks are declined in retail establishments is due to the driver's license number being presented to the cashier conflicts with the information provided by the bank - or the owner of the driver's license has a negative report on the check verification service's records.

ComplaintsBoard
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12:17 am EDT
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Harbor Freight Tools woeful service

This companies website is an exercise in exasperation. There is no retail store here in Hawaii for this company, but it's just as well, I have no intention in ever stepping foot in one of their outlets ever again.
An order which I had placed online instructed that I would receive an e-mail regarding shipping costs after the order was processed. What they fail to tell you is that this could take up to 72 hours to accomplish !
The runaround I experienced from their so called "Customer Service Department" rivals that of the former Soviet Union's government bureaucracy.
I canceled the order and found the same item at Amazon.com for half the price, that order process took less that 2 hours

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4:19 pm EST
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Harbor Freight Tools bad service

Too bad I read all this too late. Same here, ordered Product, charged next day, product supposedly shipped one day later, so far nothing here. Tracking number does not work as they say it shipped Postal Service but their website points to Fedex. Customer NO Service is as expected of no help whatsover and claim the 14 day rule - which by the way is NOT stated in their shipping terms.

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6:57 am EDT
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Harbor Freight Tools rip off company

Order something from Harbor Freight Tools and you'll start getting their redundant catalogs once a week. HFT is not a green company, there's no reason for such heavy catalog mailings, they are wasting paper and our natural resources. By doing business with them, you are contributing to this waste. Be wise and help our planet. Do not do business with Harbor Freight. They want one hundred words here, but I've said all you need to know about making a decision. If you like trees, there's plenty of other tool companies out there that might actually be kind to our environment. HFT certainly is not.

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waterinthefuel1
Lafayette, US
May 14, 2010 4:02 pm EDT
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So what is your complaint? That they use paper for their advertisements?

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5:56 am EDT

Harbor Freight Tools catalog bombardment

Harbor Freight Tools is a big tool and related items company. If you place an order with them, even online, you will be bombarded with catalogs and junk mail as a result. They mail out at least one catalog EACH WEEK, sometimes two. It really piles up, and it's very difficult to get them to remove you from their mailing list. It's just not worth it.

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Ram Ray
, US
Oct 14, 2011 10:37 pm EDT
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Not all the tools are all that great. So look at the quality of them before you buy. They are cheap and some will only last a few uses. Some of their tools will last a long time if they are the type that dont have moving parts. A hammer for example.

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6:13 am EDT
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Harbor Freight Tools don't buy from them

I went to the warwick store to purchase a generator, $450.00, and an 8' X 4' trailer, $275.00. I was told they were both out of stock. The generator floor modle was offered to me and I accepted. When I asked for the next model trailer up, $299.00, I was told that was not in stock either. So...I asked for the floor model of the $299.00 trailer and was told "we are always asked for that one. Because it takes so long to assemble and its been there since the store opened up, it would not be sold" I asked for the store manager and was told again, "we are always..." I replyed, "you do not think the manager would sell the trailer with the generator for a total of over $750.00 in one shot?" "no, he would not" They then said they had the NEXT model up, $399.00, and I could have that one! I replyed, "ok, that one for $299.00!" BLA, BLA, bla...I left and went to the on-line site. But i think i will buy them somewhere else for more $. its not worth the aggravation!

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Gerald R Clark
, US
Aug 25, 2018 12:17 pm EDT
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I'm with all the above DO NOT BUY FROM HARBOR FREIGHT TOOLS THEY DO NOT TELL THE TRUTH ABOUT ANY THING. I have a Router Table, and a 16 ' FLOOR DRILL PRESS. BOUTH TOOLS ARE USE LESS. Because I can't get parts for them. The ROUTER TABLE I was told was DISCONTINUED so the parts where no longer available, BUT they still sell it in there stores as of this day. An as for the DRILL PRESS they said they had the part and that they would send it as soon as I payed for it. Money sent Told PART would be here in two weeks over a month still no part.

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Gcla
Pipe Creek, US
Jul 03, 2013 4:00 pm EDT
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I bought a 3 gallon pneumatic oilless air compressor, model 95275, for my husband & was told it had a 1 year warranty. The warranty booklet states it is warrantied for 1 year for the pump & defects in materials & workmanship. He never used it until recently & it worked only once... when he tried to use it again 2 weeks later, it wouldn't build up pressure...there is a leak between the pump & where it was attached to the housing...defects in materials &/or workmanship. We took it back & the cashier said the warranty was only 90 days. I showed her the receipt & warranty booklet & she still argued. We got the manager involved & he kept saying the same thing. I told the manager he had just lost a customer & hopefully, some of the people in line who heard us as well. I tried to get customer service on the phone but that is impossible...everything you try sends you to the web which won't get you there either.
I will tell everyone I know they are dishonest & to never go there.

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MelPhillips
, US
Jun 19, 2011 6:15 pm EDT

This past Monday (2/7) I looked up an item I wanted to purchase thru Harbor Freight. I saw a ratail flyer showing it would be on sale running from 2/10 to 2/14 (Pres. Day sale flyer), so I waited. I looked it up on Tuesday and Wednesday as well just to see the add was still there as I was really wanting to order the item. It was. I went to order that item on Thursday morning just to find the ad had been removed. When I called, I was told that sale ended a long time ago and wasn't valid. I feel like they had false advertising and that I was lied to. I would not trust anything that Harbor Freight says. Print out of get EVERYTHING in writing (make sure its correct too), or GO SOMEWHERE ELSE! We should only give our business to honest businesses which are few and far between these days!

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Duane41260
, US
Jul 11, 2011 6:03 pm EDT

I was in a Habor freight tool store on 11-15-10. I was looking to buy a new air compressor and some other things to go with it I found one that I liked. But they kept on trying to sell me something I did not need they told me the one I wanted would not work and I told them that I new that it would because I used a smaller one than the one that I was going to buy but the man kept on arguing with me. By this time he has other cutermers looking at me and laughing he kept n raising his voice in till every one there could here what was going on then he told me that it was my money. And I have to admit by this time I was pretty ticked off and I told him he was right it is my money and that if he would of kept his mouth shut I would have spent at least 500.00 dollars there that is when he tried to be nice to me then I told him I was done and that I was going to go to Sears and spend the extra cash there I will never shop there ever again. What ever happen to the saying the custermer is always right. I have a lot of friends that shop there and I plan on telling every one of them to go to Sears we are all Veterans and we all will get a discount there. I bought every thing I needed at Sears and paid less for what I wanted and needed. I have to say the only way that I would ever shop there again is if the man publicly apologizes to me. Thank you very much.

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Vicki H.
Tulsa, US
Jul 11, 2011 7:10 pm EDT

Harbor Freight sells reputable products in our area, Tulsa OK. I have bought many items (tools, motor) from them and it is a great way to save money.

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Tommy6825
Keene, US
Apr 28, 2011 10:23 pm EDT
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I purchased a cement mixer from them. It took four hours to assemble. It mixed two sacks of cement before the motor quit working. They would not replace just the motor. Instead, they wanted to exchange for an entire unit in the box. Why wouldn't they exchange the motor out of the box? Was I to spend four more hours assembling another unit to find it was junk also. All of their tools are single use only. None of their tools or equipment are even medium quality; all are very low quality.

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Journeyman Mechanic
Corpus Christi, US
Apr 02, 2010 11:36 pm EDT

I take it you are a "Bonehead", right? I suppose when you go to the car dealership and they are out of your part, you ask them to take it of a new $30, 000 car because you are spending $100.

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bigdaddyaei
, US
Apr 20, 2009 11:32 pm EDT

If you wanted it today, you should have bought it last week.

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abc123
, US
Apr 20, 2009 11:21 pm EDT

The employees were misinformed. They could not sell you the assembled trailer because it is against the law. They are only licensed to sell unassembled trailer kits. they should have told you that instead of just saying no.

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sonny
,
Aug 16, 2008 8:43 am EDT

Harbor freight will rip you off. BUYER BEWARE. The tools are crap and never work. You use them once and then return them. DO NOT BUY FROM HARBOR FREIGHT>

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12:00 am EST
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Harbor Freight Tools gave my credit card number without my approval!

Almost six months ago I received a notice in the mail from Harbor Freight indicating that I had accumulated bonus points and was being offered “free” magazine subscriptions as a means to redeem those points. Being “free” I decided to take advantage of the offer. This service is apparently handled by a NSS Subscription Service in Stamford, CT. I did not give NSS my credit card number, yet since September 2006 a credit card that I had previously used for on-line orders with Harbor Freight was charged $7.97 for each magazine subscription and, in at least two cases, I was charged twice for the same magazine subscription. I did not knowingly agree to any of this. Within the past week they hit me for another $42. I have no idea what that charge is for. I have opened a dispute with my credit card company, but I may not be able to get all of the money back. I am extremely upset with Harbor Freight that they gave my credit card number to this subscription company without my approval and that they engage in scams such as this.

I have a farming operation and have been a customer of Harbor Freight for many years. I have bought lots of expensive equipment and tools from them via the Internet, mail, and, especially, from one of their regional warehouses. However, now that I can no longer trust Harbor Freight with my credit card number and because I do not like being scammed by anyone (e.g., "free" magazine subscriptions), they have lost me as a customer. There are more than enough alternatives out here (e.g., Northern Tools). Be careful who you do business with!

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kai hall
, US
Mar 03, 2024 11:49 pm EST
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The employees are having a very strong aroma of Marijuana emulating from the lounge in the rear of the building. It has been confirmed by multiple people that 98% of the employees are drug users, yet none have been tested

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EdwardCearley
Crossville, US
Feb 26, 2024 1:54 pm EST

This heater has been out of stock at every store close to me, close to friends of mine and now it is on sale, I have a coupon for $10 off and still cannot get this heater or a rain-check. If it is out of stock, why is it being pushed by a sale, and discount for inside track club members and now with a 15% off for inside track club members?

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joseph.
RHOME, TX, US
Feb 11, 2024 5:10 am EST

Orders taking way to long to recieve says 5to 7 days and its taking more than 2 weeks on just about everything last and i mean last order was [protected] and today is 02-06-2024 and still no shipping delivery date available

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wdorrell
Channelview, US
Nov 13, 2023 2:13 am EST
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i was charged $27 restocking fee for a $149 compressor that was less than 22 hours old.

I purchased this one to exchange the first one that did not work either. This one was supposed to be an upgraded version but it would not even come on.

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julio casanova
seffner Florida, US
Jan 03, 2023 1:42 pm EST
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Could you please check and see if ur company can open a store in Seffner fl./mango fl. Your closes store is in Litha fl...00283 store. We hv large vehicle traffic and large population. please consider...thks.

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Ingo Dere
Orlando, US
Dec 18, 2022 11:39 pm EST
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Ad on line printed and brought to store 00485. Ad was refused for small print saying expired 6 30 20 and I bought the case anyway.

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Connie1@
, US
May 04, 2020 1:28 am EDT

When i walked in all the other employes was very nice, I was asking vicky if she had any other power washers in stock or if i could get the one on display or orderr one and she said no and asked me to leave the store

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bigbc
, US
Sep 18, 2018 2:54 pm EDT
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the units are great. the fact that no replacement covers are available has me a bit bewildered. WHY NOT? It would be cheaper to ship replacement tarps or covers then you have to ship all that metal. Not happy.

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Xinyu
, US
Aug 21, 2018 4:41 am EDT
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Hi Sir. / Madam,
I had very bad experience with Mark at 12:31:53pm on 5/18/2018.
The Supervisor Mark made a mistake to charge me a item (only cost $2.39), which he should take off from register, but made me to wait the line to get a refund. So I had to wait 15 more minutes to get $2.56 (after tax)!

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Von44
Woodstock, US
Nov 24, 2009 6:12 pm EST

Nita and Nikki and dirty and smelly. Completely worthless...fire them!

Harbor Freight Tools Customer Reviews Overview

Harbor Freight Tools is a popular retailer of affordable tools and equipment for DIY enthusiasts and professionals alike. The company has received a significant number of positive reviews from customers who appreciate the quality and value of their products.

One of the most commonly praised aspects of Harbor Freight Tools is their low prices. Customers appreciate that they can purchase high-quality tools and equipment without breaking the bank. Many also note that the company frequently offers discounts and coupons, making their already low prices even more attractive.

Another positive aspect of Harbor Freight Tools is their wide selection of products. Customers can find everything from power tools to hand tools, automotive equipment, welding supplies, and more. Many reviewers appreciate the convenience of being able to purchase everything they need in one place.

In addition to their low prices and wide selection, Harbor Freight Tools is also known for their customer service. Many reviewers note that the company's representatives are friendly, knowledgeable, and helpful. Customers appreciate that they can get assistance with their purchases both in-store and online.

Overall, Harbor Freight Tools has received overwhelmingly positive reviews from customers who appreciate their affordable prices, wide selection of products, and excellent customer service. Whether you're a DIY enthusiast or a professional contractor, this retailer is definitely worth considering for your tool and equipment needs.

Harbor Freight Tools In-depth Review

Product Range:

Harbor Freight Tools offers a wide variety of tools and equipment to meet the needs of both professionals and DIY enthusiasts. Their product range includes everything from power tools and hand tools to automotive and gardening equipment. The quality and durability of their products are generally good, with many options available from trusted brands.

Pricing and Discounts:

One of the standout features of Harbor Freight Tools is their competitive pricing. They offer affordable options for those on a budget, without compromising on quality. In addition to their already low prices, they regularly have sales and promotions that provide even greater savings. Membership benefits and coupons are also available, allowing customers to save even more.

Customer Service:

Harbor Freight Tools prides itself on its responsive and supportive customer service. Their knowledgeable staff is always ready to assist customers with any questions or concerns they may have. The return and exchange policies are fair and hassle-free, ensuring customer satisfaction.

Online Shopping Experience:

The website design and navigation of Harbor Freight Tools' online store are user-friendly, making it easy for customers to find what they need. The product descriptions and images provide detailed information, helping customers make informed purchasing decisions. The checkout process is smooth, and various payment options are available for convenience.

Shipping and Delivery:

Harbor Freight Tools strives for timeliness in their delivery services. Customers can expect their orders to be delivered promptly. The packaging and handling of products are done with care to ensure items arrive in good condition. Tracking and communication are provided, allowing customers to stay updated on the status of their shipments.

Store Experience:

Visiting a Harbor Freight Tools store is a pleasant experience due to their well-organized layout. The store is clean and safe, creating a comfortable environment for customers to browse and shop. The availability of products is generally good, ensuring customers can find what they need.

Warranty and Repairs:

Harbor Freight Tools offers warranty coverage for their products, providing peace of mind to customers. The claim process is relatively easy, and their repair services are reliable. Customers can trust that their tools and equipment will be taken care of in case of any issues.

Customer Reviews and Ratings:

Overall, customers are satisfied with their experience at Harbor Freight Tools. The positive feedback highlights the quality of their products and the affordability of their prices. Negative feedback is also present, but it is important to consider individual experiences. The reviews on their website are generally trustworthy and can help customers make informed decisions.

Community Engagement:

Harbor Freight Tools actively engages with the local community by participating in events and supporting non-profit organizations. They contribute to the community through various initiatives, showing their commitment to making a positive impact.

Sustainability and Ethical Practices:

Harbor Freight Tools demonstrates a commitment to environmental initiatives by promoting energy-efficient products and reducing waste. They also prioritize ethical sourcing and manufacturing practices, ensuring their products are produced in a responsible manner. Their social responsibility efforts further contribute to their positive image.

Competitor Comparison:

When compared to similar businesses, Harbor Freight Tools stands out for its competitive pricing and wide product range. However, some customers may find that the quality of certain products is not as high as those offered by more specialized brands. Despite this, Harbor Freight Tools' unique selling points lie in their affordability and variety.

Overall Recommendation:

In summary, Harbor Freight Tools is a reliable option for those in need of tools and equipment. Their competitive pricing, wide product range, and responsive customer service make them a go-to choice for both professionals and DIY enthusiasts. However, customers should be aware of potential quality differences and consider their specific use cases before making a purchase. Overall, Harbor Freight Tools is recommended for its affordability and convenience.

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Phone numbers

+1 (800) 423-2567 +1 (800) 444-3353 More phone numbers

Website

www.harborfreight.com

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