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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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10:16 am EDT
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Lowe's flooring estimate

I paid for a flooring estimate for hardwood floors. The employee came out and took all measurements. He told me I'd have an estimate with 2-3 days. It's been a week and a half and I've heard nothing. Everytime I call the store, and get transferred to the flooring department, the phone just rings. This is so unprofessional and makes me never want to shop at Lowe's again! It really pisses me off that they are that unconcerned with customer service.

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3:59 pm EDT

Lowe's over billed for wrong light fixture

We ordered a 48" chandelier and were provided with a 36" chandelier. This is a cottage and a construction site. The electricians went ahead and installed the smaller antler chandelier when they were there and the scaffolding was available. When we arrived at the site we noticed the mistake so I contacted Lowes Canada customer service who advised that we must provide pictures with a measuring tape in order to be credited the difference in price.
As this is a seasonal property and we live in another province we were not able to provide this for several months.
Now that I have provided this information to Lowes, they are telling me that "due to the time difference between our initial communication and receiving this information we are unable to credit you the price difference."
I consider invoicing a customer for a significantly more expensive product that the one supplied to be fraud. Lowes is aware that we cannot return the product without hiring electricians and bringing back in the scaffolding, etc which would be not worth the expense. Therefore, we agreed to live with the error provided we are refunded the price difference.

Below are the pictures as proof sent to Lowes. They have now declined to honour their commitment to a refund, however, I do believe it is fraudulent to invoice a customer for a significantly higher priced product that what was actually supplied.

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10:56 pm EST

Lowe's battery in remote heats up

We own our condo since Jan. 2013. It's a 3 bedroom condo with 6 ceiling fans installed; 3 operating a switch and 3 from a remote control. When we came back last november I could not start either the fan or the light on the ceiling fan in our bedroom. It is Harbor Breeze "Aero" #187541 and the remote is #RC-104L. When I put the 9 volt battery in the remote control, it heats up and the fan ot the light do not respond to any button; so I have to take it off to avoid futher damage. I have check the wires with line detector in the switch and in the fan and my detector blinked red which means that electricity (voltage) is present all over the line but still does not work. I went to Lowes this afternoon and all they told me was to call the company to get an answer to my problem. Can you help identify the problem or find a solution ?
Thank you, Charles

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7:17 pm EST

Lowe's 30 days with broken refrigerator

30 days. Less then 1 year old. Purchased 5 year warrenty. Called 1 month ago aa it wasn't cooling. Took 2 weeks to come out. 1 week to show up. 1 day to break again and they admit they ordered wrong part. 2 weeks and still no working refridgerator. Who in Lowe's can go 30 days without a working refrigerator? How much food did I lose. How many meals did I have to buy because I couldn't buy groceries. Not until 30 days passed did any of your representatives tell me they might reimburse me if I rent one. Guess what lowes? I don't want to rent one. I want a working refridgerator to store milk and groceries in for my 3 boys. Do not reply to this complaint with telling me to list my itemized groceries. 30 days. Trust me when I say every media outlet. Every social network. Including BBB will be notified of this horrific customer experience.

Robin Ru

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1:07 am EST
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Lowe's lemons

Purchased GE Washer and Dryer from Lowes in Gulfport, MS in April of 2013 with an extended warranty. Repairman have been to my house at least 7 times for washer alone. Now I am calling a second time for the dryer. They still Do Not Work! If I where you I would not purchase the appliances or the warranty!

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12:09 pm EST
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Lowe's remote control not working

I bought a ceiling fan from Lowe's, it was a Harbor Breeze fan see picture in closed. The remote control stopped working after two week. I replaced the batteries . They lasted 2 weeks before stopping This has been 4 months now and I have gone through countless amounts of batteries. Now the remote doesn't work at all. The control is just as expensive as the fan. They should replace the remote for free. I only had mine for two weeks and it went out I had to pay someone to install the fan and now Ill have to replace it and pay to have it removed and installed again but I promise you this it will not be a harbor breeze ceiling fan nor will I buy it from Lowe's . this is the ceiling fan that I have I also will be filing a complaint with the BBB.
My Name is Barbara Dixon
my contact information is 2447 Carl Ct Wixom, Mi 48393 my phone number is [protected]
my email is barbarajoey.[protected]@gmail.com
Feel free to contact me at any time.
I also will be checking into a small claims suit as to all of the charges of the fan the install charges and the replacement charges I'm going to also post this letter on my Facebook account and send it to any new station who will listen to me.

Harbor Breeze Platinum Santa Ana 48-in Brushed Nickel Indoor Down-rod Mount Ceiling Fan with Light Kit and Remote
Harbor Breeze Platinum Santa Ana 48-in Brushed Nickel Indoor Down-rod Mount Ceiling Fan with Light Kit and Remote
Rating 4.41 out of 5 stars (46 Reviews)
$159.00
Qty.:1
Harbor Breeze Platinum Santa Ana 48-in Brushed Nickel Indoor Downrod Mount Ceiling Fan with Light Kit and Remote
Item #: 464466 Model #: LP8294LBN
Contemporary style 48-in diameter, Indoor only brushed nickel ceiling fan with integrated frosted glass light kit
Remote control features include: Seasonal reverse switch, Natural Breeze: alternating fan speeds for a natural wind sensation, Sleep Ease: automatic...
Two java finish blades
Lowe's Store White Lake, MI

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Rolling Ron
, US
Mar 05, 2018 11:07 pm EST

Maybe it to late but the remote control don't work

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Alli Bey
, US
Apr 26, 2017 8:50 pm EDT

Same thing here...light is at least stuck in the off position. Fan works but only in one mode. Changed batteries no luck it's just dead.

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Susan Ha
, US
Mar 25, 2016 8:15 am EDT

Less than a year ago I bought Harbor Breeze fan- I didn't use it much-then one morning -remote turned on light and fan to full blast-and then nothing- I did press buttons with iPhone camera as suggested- it worked once- now nothing- REALLY my last fan- not Harbor Breeze - lasted 35 years- I thought I would get a really nice fan-I keep seeing the same complaint- I hired an electrician to put it in -so I can't " simply fix the short-I have to pay to have it fixed or taken down and replaced-not believing this-please fix the fan so others don't have to go through this- this is turning out to be a very expensive fan-THANKS

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czwerling
Irmo, US
Sep 11, 2015 9:22 pm EDT
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I posted a response about a month ago but it seems no one read it or paid much attention to it. Simply buy a can of electronic contact cleaner spray, open the battery compartment of the remote, spray the contact area of the buttons and 90% of the time your problem will be solved.

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ccatkin
, US
May 16, 2017 12:25 pm EDT
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Replying to comment of czwerling

I just tried your solution, and it worked! Thanks.

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Xe Oh
, US
Sep 11, 2015 2:02 pm EDT

Similar problem with the remote, it's not talking to the fan. Look at your warranty, lifetime on motor, 2 years on other components. We are taking ours back unless the remote is an easy replacement.

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Easy Guy
, US
Jul 04, 2015 4:11 pm EDT

Same here. I bought Santa Ana a year ago for my rental property. The design is beautiful, and that is all the good comment I can write. It stopped working in two weeks. The renter naturally did not appreciate it. One year later, I am in the process to throw it in the garbage. What a waste! About $180 and used for less than 30 minutes.

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BABS1023
Canton, US
May 09, 2015 11:35 am EDT

i HAVE THE TEOLO HARBOR BREEZE FAN- SAME THING. REMOTE JUST STOPPED WORKING,

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paulsznyc
Napanoch, US
Jan 18, 2015 11:18 pm EST

Same problem here. Brand new fan. Worked a few times but was unresponsive after a short while. Remote battery is good. I do hear a 'beep' sound when putting the wall switch on. Remote doesn't talk to the fan anymore. ugh!

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DJHawk
Saint Louis, US
Jan 18, 2015 10:27 am EST
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I am having the same problem. The remote did work for a few weeks and then after turning on the fan, the remote would not turn it off. The only way to turn it off was to set the timer. Now the light is on and it won't go off. The remote is the only control. The battery is working because the red light blinks. The battery has been changed a couple of times. There is no one available to answer questions about this. The reset does not work either. The light stays on all the time and we are really inconvenienced by this. We bought this fan for the look and not the brand, so next time we will know better. If anyone has any answers, it would be nice if you would share your solutions.

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1:32 pm EDT
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Lowe's racism

I called lowes in kalamazoo because I was told I qualified for a service were as a designer mes to your house to assist you with multiple projects. I called the lady, she was going to schedule me when suddenly she changed her mind and said she didn't have her calendar and that she was on her way into a meeting but she would call me back by 2pm, well she never did. I called the store manager to tell him what happened. Later that day or the next day this lady text me and said she was sorry but she had gotten busy. I didn't want anything to do with her but she ended up coming out on a friday. She said I knew her from years ago,. Any how she said give her until monday to get me a quote. I waited until wednesday and email her and she said later. Than the next day she sent this text:

: I have had no time yet thought i'd be able to get it yesterday but not. Today is shot as well. If you are able please give me a few more days, if not I understand

What does this mean. My perception, rude, disrespectful. Don't need my business.

I contacted lowes on saturday they said someone would call by tuesday, they didn't I feel this is raciallymotivated sorry that's how I feel.

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2:24 pm EDT
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Lowe's no speak english...

We hired Lowes to do our roof and when the workers arrived, they were all of Mexican decent. I am not racist in any way, but when we tried to communicate with them, not one of them could speak English. I feel that Lowes should have made sure that at least one person could speak English! We had some legitimate questions, and I feel that Lowes didn't care that our questions would fall on deaf ears. I guess they figured it aan easier way to avoid us.They also worked at least 2 hours in complete darkness, and I am having to hire a different roofing company to evaluate their workmanship. I think it would be too easy to make a mistake, when working in complete darkness! ! If you are looking for a company that you can depend on, don't go to Lowes!

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12:10 pm EDT
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Lowe's remote circuit board defective

Harbor Breeze Ceiling fan remote sucks. This is my third fan remote, you think I would know by the second one not to purchase it again. I don't recall the other 2 defective remotes but this one has a blue light that stays on and depletes the battery and no longer controls the fan variable speed. There is nothing wrong with the ceiling fan it self, just the remote.
Buyers of Harbor Breeze CUTE little fan remote beware.

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Groana Sanders
, US
Jul 08, 2017 7:21 pm EDT

IT WORKS NOW! That Remote is a little more complexed than it appears.

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11:00 pm EDT
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Lowe's age discrimination

Today I was fired from Lowe's in West Bountiful Utah. Not a big surprise, even though I have been there nearly seven years and up until about six months ago I was a department manager. It has never been easy but once we got a new store manager about two years ago things started getting worse. The pressure to do more and more with less and less put me in a position where it was impossible to complete everything they wanted done with the number of people they provided. Their recourse is to call you into an upper managers office with two Assistant Store Managers present and outline the terrible job you are doing, then "Write You Up". Three such write ups in a year and you are gone. I opted to leave my department manager position when it became clear that I was being targeted for removal and agreed to become their Electrical Pro since they couldn't find one for the wages they offered. They left me alone for about the last six months until I forgot to use the safety goggles at a saw location and one of the assistant manager saw it and reported me. I am 69 years old. There have been four others over 50 targeted and fired over the past 10 months. Almost all the currant department managers are in their 20 or 30s. Several of them do little to nothing but they do know how to kiss up. They never seam to get written up. If you are over forty and not in upper management don't work for Lowe's. They are really big into age discrimination. They keep a couple of oldies around just to make it look good.

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7:09 am EDT
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Lowe's intolerable work conditions

I have worked for Lowes for 6months as a Delivery driver.In that 6months I have been treated very badly by my Department manager Ben.To start with we are suppose to go lightning speed to put out the most deliveries.Second the delivery schedule is so tight if you take a lunch or break you are barked at by Ben and told you are to slow.Third the 24 ft box truck we run is a saftey hazard that noone cares to fix.It has no working blower so it fogs up and can cause an accident.Also the liftgate is broken and pitches downhill and drops when you move items so thus someone can get seriously injured.Fourth as a former union stewart at a company I can say I have never worked for such an unorganized company a company which works it's employees like farm animals.I am mortified by how I am being treated by my superviser Ben and how he only discriminates against me because of my weight.I am a loyal employee who never calls in and works hard each day and this is how I am treated.Hope someone reads this and can help me.

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MkStItCh
West Seneca, US
Sep 08, 2014 9:45 am EDT

OK, Another person that says discrimination because of the fact that they can not do the job that they want done. I am a overweight person and I know my limits. I would not take a job that I can not do because of my weight.
Next... IF YOU DON'T LIKE THE JOB THEN QUIT. Find another job and move on.

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11:23 am EDT
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Lowe's not leaving moving bolts of lg washer

I bought a brand new LG washer and dryer from Lowes, Jefferson City Missouri. They delivered the washer and dryer but never left the moving bolts. I am in the process of moving and need those moving bolts. When I addressed this with the clerk at the Jefferson City Lowes he had a very "don't care" attitude. I got no corporation from them and had to order the moving bolts myself. It cost me $21.00 for the bolts. The gentleman I bought the moving bolts from told me Lowes never leaves the moving bolts. I think it is a disgrace that Lowes will do this. What do they do with those bolts? I have a right to those moving bolts as they were part of the washing machine. I want Lowes to either send me those bolts or reimburse me for the bolts they took without my consent.

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Update by Alida Taljaard
Jul 12, 2014 8:49 am EDT

Those bolts are not useless they are required when you move the washer.

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3:40 pm EDT
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Lowe's no service!

I simply want to inquire about a replacement blade and iron for a Harbor Breeze ceiling fan I purchased at Lowe's.Between Lowe's customer service, the customer service line to Harbor Breeze, which Lowe's was reluctant to provide, and the dearth of information available on the Harbor Breeze service website, I have received absolutely no assistance. I have been placed on hold twice for over 20 minutes each time with no human contact. The customer service rep at the local Lowe's barely spoke English and directed me to the electrical department when we were standing right in front of the fans/lighting department.
With this pitiful representation of customer service for what should be a simple part replacement., I can safely say I am through with Lowe's. Home Depot is also nearby and now I have a better understanding of why Home Depot's parking lot is generally full when Lowe's is empty.

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Lowe's flooring / stair installation

I have been a regular customer of Lowes for over 15 years and live in Elkhorn Nebraska which I consider part of Omaha. Anyway, I ordered $10, 000 worth of flooring along with installation. This also included 6 stairs leading from the front door to the main floor. The main floor has been beautifully completed by Midwest Flooring. They were also scheduled to do the stairs which includes bull nose planks.

I have been waiting over 3 weeks for the bull nose pieces. The Lowes in Elkhorn has already received 2 separate special order pieces direct from the factory and they still cannot match the color correctly. This is after sending the factory a plank of the exact color. Ironically, they created all of the wood. Now since Lowes and the manufacturer can't get their act together, I was told by the Lowes inside sales manager today that they may have to install plain bull nose pieces and then have them stained, BUT there may be an additional cost to me...the customer! I am at wits end waiting for my stairs to be completed.

Next time I will NOT go to a big box store for specialty work like floors, but rather to a company that specializes in only floors and has material in hand! Sadly, you simply become a number.

Sent from my iPad

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Schoenfisch Inc.
Richfield Springs, US
Jun 12, 2014 10:34 am EDT

We stained/painted our deck last year in September. We noticed that all the hard work we put in to making our deck look beautiful did not last the winter. All of the paint is now peeling off. Every place we used this product has been affected. It looks terrible.

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2:57 pm EDT
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Lowe's no service

My father had asked Lowe's in Logan UT to put up a chain link fence in his back yard. The person who was to do the job called us one day and said he wanted to get to work in a couple of days, the day before he was to come out we get a phone call from him saying he has to push back the project because his work mans comp was not up to date. Two weeks latter no phone call or nothing I call a manager at the Logan store and asked what's going on, We haven't heard anything from anyone in two weeks. The installer called us that day and said he would be out to see us early the next week. On Tuesday night at 6pm 5 days after the installer called us no phone call or nothing again. Latter on that week I had to call Lowe's again asking them what is going on? I also so told the Logan manger that there fence installer can not be trusted at all because he says one thing and does something else and that I wanted a different installer, They said he was the only one and that they would like to give be back my money some $4, 611.58. The next day when I went up to Logan to get my $4, 611.58 I walked up the customer service desk told them my name and that I was there for my refund. They didn't ask to see my driver's license or any paper work at all they just gave me back my $4, 611.58 in cash, And the manger didn't even have the nerve to face me. I could of been a bum living on the street and said my name is this and they would have given me all that money. And the kicker is the installer who can't be trusted who lost the company $4, 611.58 because he couldn't keep his word still has a job.

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Lowe's tile

Purchased tile, grout, sealer from lowes had a professional of 28 years but it down and seal the grout lines. The bathroom floor and kitchen had the same name brand grout but from 2 different stores 1 Lakewood nj 1 toms river nj the bathroom is fine but the kitchen is not, because I'm a women they are roughing me up..big time DISCRIMINATION. Don the manager from Toms River NJ and Joe Siberry from marketing director. They are blaming on the installer, the floor is not coming up nor is the grout. So why is it the bathroom floor is fine and the kitchen is not...Lowes told me to buy there mop which I did and still there's a problem. The one guy said use acid cleaner I said if that will hurt a animal I will not use it, they said they won't guarantee it. They ALWAYS point the blame on everyone else...well explain this bathroom floor fine..kitchen is not separate grout from 2 different store but same name...lot was different..STAY AWAY THEY BACK PEDAL

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10yrfloor
, US
Sep 14, 2014 8:13 am EDT

What is the problem you are having with the grout? It is not very clear in the statement what you need Lowe's to fix. If I know the issue I may be able to offer you some advice.

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Lowe's flooring

We went to Lowes to buy and install some indoor/outdoor carpet in our sunroom in August 2013. We are still dealing with the issues from this and it is now March 2014!
The carpet we chose was not in stock so we waited about a month for it to arrive and be installed. At first glance it looked great, however after a few days we noticed tufts coming out. Upon closer inspection there was a diagonal cut across the carpet, that we didn't immediately see because of the color of the carpet. We contacted them to let them know and it took 3 or 4 phone calls before someone came out to inspect and take photos.
We waited at least another 5-6 weeks for resolution or to at least be told what they were prepared to do. Eventually, after 2-3 months they replaced the carpet. However, this time there are glue stains all over the top of the carpet in one area and the carpet is stiff from glue in that area. Again, phone calls were made, someone came out to inspect, 4-6 weeks later they arrived to replace. This time they were sending one of their best installers. When the gentleman arrived, he told us that he did not have enough carpet to do it without multiple seams (more than previously) because they didn't order enough carpet. He couldn't use what was already fitted with the new carpet because of different dye lots. Again we called and Lowes basically argued with us about what the installer told us. As always, we got no apologies, no call backs, we basically had to chase them down for information. Finally, we were told we could wait again or get a refund. We opted for the refund. What is interesting though is, for all their ineptitude and lack of phone calls and lousy customer service while this was happening - we have already been contacted to schedule a time and date for them to take out the carpet. Interesting that when we needed communication and service we didn't get it, but now that they are ripping the carpet out, they couldn't be more efficient. Until they get installers that actually know what they are doing and staff that know what excellent customer service is, we will never ever shop there again. Kind of sad really, as we are currently working on improving 2 houses.

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Lowe's installs

I worked in the installed sales capacity for lowe's for 4 years. You will be a lot better off finding a local contractor with references to install anything in the lowe's categories of installation. Roofing, siding, gutters, windows, fencing HVAC, generators, flooring ect. If you just ask some store employees they can tell you who installs for lowes and most have a yellow pages ad or are in the phone book and have a better warranty than lowes offers. You will save big bucks. The lowes project specialist who comes to your home will talk about lifetime warranties on most installs when there is only a ONE YEAR labor warranty on anything they install and will throw you to the wolves after the one year warranty. You must then go through the frustration of contacting the manufacturer to get any satisfaction. Lowes simply hires out local contractors to do the work and adds 30 to 40% to the cost.
Another way to save money is to play the lowes game and schedule a in home appointment for an install ( it's free!) and tell them you want to meet the installer . There will be time during the measure to discreetly get his contact information (His phone number will probably be on the side of his truck) and after 30 days and after you tell them you found another installer ( say no so the installed sales person won't blow your phone up ) you can call the installer and have the install performed and save 30%. The materials will be the same and it will be the same installer so the peace of mind of getting a satisfactory install should be the same. " Think about it " Why would you pay lowes 30 - 40% more to get an identical install from he same installer with the same materials and who offers a much better warranty than lowes?

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Lowe's not honoring warranty

Never again will I purchase a product from Lowes. I purchased an extended warranty for my Frigidaire A/C and when the product quit working, I called the service line. Because the item was too big to ship and not big enough to send a service tech out, they were going to reimburse me and that I was to receive and email with details as to what I was to do. At the same time I had taken seriously ill. I had not received anything and called back again stating that it took a little while for it to come via email. Called back again a day later and told that it was being sent out via regular mail with a sticker that I was to put on an envelope and send my receipt in and they would reimburse me. I also explained to the person I spoke with that I was concerned as the warranty was expiring and was told not to worry as it was logged as to when I called so it would still be covered. After this, I had been hospitalized, had surgery, and have one of two specialists now. All the while never receiving anything from Lowes. Called back again (yes, a few months later) to inform them that I am still waiting to which I was told that because I did not respond to THEM in a timely manner, that they could no longer honor my warranty. I asked to speak with the supervisor Laura #154424, who told me that they only recorded 2 calls and that the computer doesn't lie. And that if I didn't receive anything, I should have called them back in a more timely manner (one week) and that they would not accept responsibility for not honoring the warranty. Interesting enough, she made a comment that on the "second call" an email had been sent out to the email they have on record but did not repeat the email addy to me. After hearing about issues with Lowes warranty protection, I will save myself the hassle and loss of funds by no longer purchasing a product from them. I will also make sure that those I know who are looking to purchase appliances to stay away from Lowes as they do not seem to have an honorable warranty system in place.

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Lowe's non compliance with service agreement

I bought a troy built pony from Lowes about 6 months ago. It's failed twice. I also had the so-called service agreement. Never once did they pay up. First time they claimed it was my fault for using gas with ethanol. Well they never said anything about not using ethanol juiced gas until AFTER I bought the mower. I started using the non-ethanol gas even though I have to drive 5 mi to find a non-ethanol gas source. Didn't keep receipts, so when the transaxle fails they give me the same song and dance about not using ethanol and I can't prove them wrong so I am screwed again. I thought using ethanol gas was good for the environment? Isn't forcing people to look around for non-ethanol gas an EPA violation? Somebody needs to put this company down for good, legally that is. What about a class action suit against Troy and Lowes? Lowes sells garbage and de-frauds their customer’s worst than any store I've ever shopped at. If I were you I would steer clear of anything with the name on it.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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