Lowe's
reviews and complaints

I am submitting this letter as a formal complaint regarding the Lowes Home Improvement Center in Clermont Florida.
I am a Residential Contractor and I shop for a many products for home renovations at Lowes Home Improvement.
This letter is in response to an incident that happened today at the Lowes store in Clermont Florida 34711.
I had come in the store a couple of days ago and a nice gentleman helped me look up bathroom and kitchen sinks. I saw some models that I liked and I wrote down the dimensions to make sure they would fit.
I came into the store today 04/29/11 at 3-3:45 to place an order for two copper sinks. There was a different salesperson in the department named Steve. He had dark hair and spoke with an accent. I asked him for help and he pointed down the isle as if he was headed somewhere and walked away. This took some time and when he came back thru, I again asked for his help with the book that I had been shown before and he just pointed to the books on the desk and told me to look in the Kohler book. I did this and then I asked him for the Store book with prices and he turned away and started talking to someone else. I again waited, this time I again asked him for his help and exactly what I needed and he looked thru some books, mumbled to himself and got up and walked away. I walked over to where he was and again asked for his help and he looked away and completely ignored me. I again looked thru the books trying to help myself and was unable to find the book I had just looked at a couple of days prior. After spending a good 20 minutes or more in the dept I gave up.
I walked over to the customer service desk and asked for assistance, the manager and the customer service number. The customer service lady pointed to the 1-800-44LOWES number and she went to the back offices. She said she told the manager and then she turned and walked away. I stood there and again waited and no one showed. I was thoroughly humiliated. There was a name on the “Manager on Duty Board” and it said that Keith Brown. I wrote down Keith’s number.
I went outside and tried to call the 800 number, but my cell phone does not have the corresponding letters beside the number so I had to go back in and ask for it.
I asked for a customer complaint form which I was not given even though I asked for it several times. A lady came out named Ann Marie and she represented herself as the manager. I asked her why her name was not on the board as manager and she said that Keith Brown opened that day. I let her know that I found this highly irregular and that Mr Keith Brown’s was about to receive a complaint wrongly.
I let her know what happened in the kitchen dept and asked for the corporate address. I had to ask several times since she was reluctant to give it to me. When she came out of the offices with the address written down, another employee named Barbara walked ahead of her in an aggressive manner. Barbara leaned on the counter, looked at me as though she was going to hit me and again in a snide manner asked me what I wanted. I let her know that I needed the corporate address. She then sarcastically repeated “how can I help you!, and then repeated again “how can I help you!.
When Ann Marie gave me the corporate address for complaints (1000 Lowe’s Blvd. Mooresville, NC) I thanked her and turned to leave when Barbara intercepted me behind the cash register and said in a very sarcastic condescending manner “you have a wonderful day!” I said “please” she then repeated several times to my face, and as she walked away “you just have a wonderful day!” I then let another employee that was there know that this was condescending and I did not appreciate it.
I called the corporate number and spoke with Laura who gave me the appropriate corporate address for complaints which is the 1605 Curtis Bridge Rd address.
She told me that she was going to let the store manager know. I let Laura know that I wanted to speak to someone else since I perceived this as ultimately a Management problem. Laura is very nice and let me know that I had to start with the manager of the store. I do not believe that this will bring the problem to resolution since the poor service and malice is ubiquitous.
I have had both good and bad experiences at this store location over the years. This one was one of the worst.
Thank you for your time and consideration with this matter. I look forward to hearing from someone on the corporate level regarding this issue.

I wanted to buy and have installed sheet vinyl from this store. I was required to pay $50.00 in advance to make an appointment with on of Lowes contract installers. I was told he would call to make the appointment the next day, or two days at the latest. He called three and one half days later. When he was at my home, I asked him to make the bid for the two bathrooms separately, so I could decide if I could afford both rooms. He indicated that he could do that. While he was looking at the baseboard molding in the large bathroom, he pulled a piece off the wall without scoring it first and pulled two large chunks of my newly textured drywall!
He said the store would call the next day with a quote. Three days later I called the store and the quote wasn't done yet. Three days later I went to the store and asked an employee to piece together a quote so that I could order. The installer had failed to figure the two rooms separately as I had asked. I waited two days and called back to see if the installer had finally finished the quote. He turned in another quote, still for both rooms together, but a different price!
On top of incredibly bad service and the installer damaging my wall, I was informed that installers charge by the sq. ft. and if you have to order a large piece of flooring, but a small portion of it is used, you will be charged for installation of the sq. footage of the whole 12 ft. - not the sq. footage that is actually installed! I intend to follow up on the legality of charging for services not performed.
I deeply regret ever entering Lowes. This has been an unbelievably frustrating experience and I am still living with dusty plywood floors and two large chunks of texture missing from the new drywall.
I intend to ask Lowes for a refund and for the cost of repairing the wall their installer damaged and never to buy anything from Lowes again.

I had a Lowes credit card account that we kept paid up. I missed one payment due to finacial issues my interest rate jumped to 26.99% I was paying $100 monthly but couldn't get it paid off the amount on the card just kept rising.We always made all of our payments in the store but no matter how much we paid on it the amount never went down. I have been to Lowes using my debit card and Lowes report it fraudulantly used and my bank canceled my card leaving me unable to access my account. They did this to me 5 times. They stopped sending me bills and the calls started all hours of the night. An automated call I talk to someone and ask them to send me a bill and they refuse. I asked for a detailed bill they refuse. I offered to pay $100 a monthy where do I mail it they refuse. They want everything over the phone. I do not trust them and am not making any payment over the phone. They now had sherriffs serve me papers and they are placing a lein on my house and garnishing my paychecks. I have tried to set up payment arrangements they refuse to take anything less than $200 a month. I had a max on my card of $1000 I now owe $1675.03 with a minimum payment of $376. I have been yelled at and now my home is being threatened. I try to talk to these people and they keep telling me to calm down and I am not even yelling. And I am now finding out this is a normal thing with them. I am willing to pay what I owe but no matter what I have done the balance keeps rising.

.. what's with those disgruntled customers who are complaining about no military discount? You didn't earn it, it was simply a chain wide perk that they've deemed not fair to those who hadn't served. Rather, they have extended lower prices to ALL of their customers. While Lowe's and Home Depot do offer 10% off to all veterans, I, as a military retiree, will travel the 80 miles to the nearest Menards rather than shop locally at the other two builder's stores here in NE Ohio for Menard's better prices w/o a discount. Just a note, no merchant "owes" anyone anything, especially a vet. I didn't serve to get a discount. I earned my commissary and exchange privileges. If someone sees fit to give me a discount, I'll be greatful but it isn't a condition that I expect! But... I guess some are more mercenary than others.

I purchased the Troy Built power washer in March of 2010 and used it a few times. This past month when I took it back out of the garage to use it there was no water coming out when I hooked it up to the hose. I didn’t think it would be an issue because I had both a manufacturer’s warranty and bought an extended warranty. After navigating the Lowe’s extended warranty phone system I was sent to a small shop for repair called Value Equipment and there the run around began. Like insurance companies everyone’s job is to say things are not covered and that I should pay more to have a brand new product repaired. Both Value Equipment and Lowe’s changed their stories about who should be doing what and what was covered twice to deny the claim.
Stay away from this pressure washer as it is not built well at all and don’t let them fool you into purchasing the Lowe’s warranty!

I had remodel a one bed room condo and installed two Harbor
Breeze Fans. One the living room which was a remote control for the light and fan speeds.
A little saling tool for the renter having this feature. Which fail
after 5 months. Installed a reguarl Fan in the bed room. after 4 month of usage it started making bearing noises.
I was unlucky because the warrenty ran out right after they was installed.
Why is Harbor Breeze having some many problem? At one time they were the fan of choice
Houston, TX Gary

I am so disappointed with the Lowes in Martinsburg, WV. I tried calling flooring and it rang about 6 or 7 times with no answer. I finally was transferred to the Operator who kept transferring me back to flooring (I was transferred 4 times). I finally got to talk to an assistant (Marsha) to tell her how upset I was regarding my order on carpet. I was talking nice, I did not yell, but she hung up on me. I ordered carpet, not only did it take a long time to get there, when it was brought to my house, they sent the wrong color. But I was so upset because it took so long, I just said LAY IT. I will never buy anything from that store again, and will tell all my family and friends! Home Depot is looking better and better.

My husband went to lowes in robinson township pennsylvania every week for the past month to see if there was any sale on garage doors. Last week he was told by a lowes employee that there was no sale at the time and none upcoming that he knew of. My husband even left his phone number with the employee asking that he call him if there was a sale. Today 4/9/111 he went to the lowes in scott township pa to buy other supplies and stopped to check on the garage doors again. The lowes employee from the scott township store told him that there was a free upgrade on garage doors that expired last monday. Afetr 5 trips to two different stores he finds that the employee from the robinson township store told him that there was no sale on garage doors while this free upgrade was indeed in effect. I can not explain to you how frustrated he is with lowes right now. The employee at the lowes in scott township store was unable to explain why the robinson store employee did not tell him about the free upgrade that was in effect as all lowes stores were running that free upgrade during that time. He is not planning to shop at lowes anymore. If your employees are misinformed about a promotion or sale that is running in your store do you really think that the customer should pay for it? He has shopped at lowes probably more than anyone else I know and spends more money at lowes than the average customer due to his business. Youre losing a loyal customer to home depot.

I purchased a fence through Lowe's & having a contractor install it. When fence was delivered there was mold growing on it & a lot of broken pieces too. Also was told they would replace it that day or following day then was notified won't be till later in the week & they also changed the date that was going to be installed & I never was notified. I feel that the customer service was very poor & the amount of $$ I am putting out for this fence.. it should be in really good condition esp. at almost 5, 000 dollars. See attached Pictures.

Worst purchase I have ever made. Whirlpool Cabrio washer machine is worthless. This machine fails to operate: always out of balance, adds grease marks to clean clothes, takes an hour to wash whites, and the list goes on. It has been several weeks now that the washer stopped working and Lowes is still waiting to complete repair. Lowes extended warranty is a joke. Integrity Appliance Company wrote on the service slip that it would be better to replace unit than repair it... What did Lowes decide to do: Make us wait for ALL the repair parts to show up before letting Integrity Appliance Company schedule an appointment to replace many defective parts. Last time it took Integrity Appliance Company almost two weeks to schedule an appointment to replace a defective part after they obtained replacement part. They are a very busy company and we (consumer) need to wait in line... 10 days to get an appointment. I wish I had their business where customers have to beg to get decent service.
Bottom line: As far as I am concerned, Whirlpool Cabrio is the worst washer machine ever built and Lowes extended warranty is not worth the paper it is written on.

I believe Lowes' stores are withholding rebates to save costs. I purchased Owens-Corning insulation at Lowes, Bradley, Illinois store and still have not received my $150 qualifying rebate check.

The rebate advertisement was posted across the insulation section, two salesmen helped me and pointed it out. One of them gave me the rebate forms along with my receipt, The insulation was delivered.

Two weeks ago I called the local Lowes and was given an "outside" rebate center fund for the store. At the rebate center, a Miguel, told me to fax my receipt to a fax number that was "not in service"! I called Lowes regional corporate office and they told me someone would call in the next two days; they never did.

I sent the same letter of complaint to the Lowes corporate office, the local store, the rebate processing center and have received no response. It is now two months later.

I am going to pursue this money owed me with no limits imagined. I am leary of Lowes and will not shop there again. There are plenty of competitive stores carrying similar products in the area and I will make a point of telling their management why I am shopping in there stores -- what Lowe's did.

In each and every conversation with anybody, I will impart the doubt in each person's mind in a way to be drawn from memory banks to not shop at Lowes and will continue to post online my complaint against Lowes and its practice of skimming.

You go to Lowes to purchase a brand name washer and dryer and spend $1300.00. You then purchase the extedned warranty for $140.00 for both. You then find out that the washer vibrates badely when in the spin cyclce even after Lowes come out for a second time and carefully balanace the washer. The worker says if it continues to do this just contact Lowes and they will bring out a new washer. Not so. After 30 days the warranty rolls over to maker of the washer. If they come out and nothing is wrong it will cost us $80.00 for the visit. So you need to make sure it is broken before calling the repair guys and if they say its not broken you have to pay out of your pocket. Take my advice, purchase appliances through Sears all is covered and you never have these issues.

I filed an application with this Lowes for a part time customer service position in the gardening department. I immediately received a phone call for an interview appointment. The interview went well (I thought), but after talking with the store manager. He went in to discuss something with the HR manager. The store manager then came out and told me they only had cashier positions open. I was only interested in the customer service position. If I had known only cashier positions were opened I would not have applied.

I plan to take the matter up with my family - two of which are lawyers. I also will enter this complaint with all the employment websites.

I was watching a lowes commercial when a lady slides to water faucet because there was a leak and she I quaternary said " righty tighty" and clearly turned it left

Lowe's treatment of contractors who subcontract service and installation from Lowe's is abominable. These contractors provide services that Lowe's employees are not capable of providing due to lack of training and they turn significant profit for Lowe's HIW Inc.

The contractors are rewarded for this by being forced to satisfy middle managers who have no training in the task at hand, but clearly have been threatened to drive up profit margins or receive consequences. Lowe's managers make every concession to please the customer and pass the costs onto the contractor. These concessions aren't made because the customer was 'right', rather because the manager has minimal experience with the service or installation job in dispute and no idea how to troubleshoot the problem. The contractor is forced to pay or lose details (aka jobs). Losing these details usually means downsizing the company or taking a staggering pay cut, so the contractor obliges and takes a loss. These losses are heart wrenching when you're talking about a small company that's barely staying above water in difficult economic times.

I live 0.5 miles from a Lowe's store and I consider it a last resort for my home improvement needs because the situation outlined above sickens me. It's criminal to siphon money from small contractors rather than properly mediating a dispute. I've seen the stock market and it's quite clear to me that Lowe's has the resources to mediate these disputes, but it's cheap, fast, and quickly shuts up the complaining customer if you just take money out of the laborers' pockets and hand it back to the customer.

I am one person and I can't change Lowe's, but there are a few things I can do. First, ALWAYS ALWAYS ALWAYS tell me friends, family, and neighbors who want quality services and installation to purchase directly from small stores and contractors. Stores like Lowe's depend on squeezing the middle man to make a buck, not high quality work, word of mouth, or repeat customers. Second, REFER THE HUSTLERS TO LOWES, if someone wants work done around their house and quality is less important than getting $500 knocked off the estimate because the contractor was 10 minutes late, then Lowe's is where they should be. I hate to see decent tradesmen deal with stupidity like that and Lowe's has teams of barely trained employees who can handle those phone calls. Third, POST THIS ON THE INTERNET, it won't do much because there's already plenty of bad press out there for Lowes. However, Lowe's has already shown us that they have no conscience or ethics, so I guess bad press is my only tool for motivation.

At 2:30 am, I placed an online order to be picked up in the Lowe's store location in Irvine, California, on Jamboree. I followed the website instructions of copying and printing my email order confirmation.

Upon entering the store and contacting an employee at the store pick up counter/customer service counter. They seemed to nothing of the so-called in store pick up service.

The first employee contacted a second who contacted a third. We stood there for a long time with no one letting us know what was going on. Finally, we were informed that someone was going to pull the items from the shelves for us.

What? The order is supposed to be ready for pick up by 9 am according to Lowes' listed schedule. This is 3:30 pm, and it isn't ready? And no one knows about the service?

We ended up waiting for 30 minutes while the employee looked for my "valance" in the lighting area. I went to help him find the items.

Needless to say I was not impressed with the website's communication with the store and the store's apparent lack of knowledge of a service that they are to provide!

Also, no one apologized at all in anyway for the inconvenience during our 1/2 hour wait. That was a 1/2 hour wait while they were "helping " us... not the time we had to also stand in line to get help.

I'd appreciate a real response and not just excuses please!

They also had me sign for the items and then gave me no receipt. They didn't give me my printed copy of the order... and didn't even offer to put the two items in a bag.

I grabbed a bag from a register on the way out of the store. This was insane.

Word of mouth is the best or worst form of advertising.

Misinformation and lies. Bought Bosch Washing Machine at Lowe's in March of 2007 with an extended protection plan. Washer worked fine for first three years but then had to call in for service. Let the nightmare begin. The service technicians gave is a window between 8am and 5pm, and they were all at least two weeks out from when we called. Finally by the time we could get them to come out when we were home it was a month later (without a washing machine). The technicians arrived and told me they had to order a part which took another three weeks (almost two months without a washing machine). Then I got a call from the technician after they did the work that Lowe's refused to pay the labor costs on the bill. They also told the tech that I was informed of this and approved the repair. Both lies, I never knew it and would not have approved it had I known I would have had to pay labor. Now I am stuck with a 100+labor bill on a product that I had a plan on. The salesman told me I had four years of protection, another lie. Don't waste your money on these plans and get screwed like me.