Happy Sun Travel and Tours / Customer Service
To all international and domestic travellers: I just want to warn you all that this travel agency's business goal is nothing but just to sell airline tickets. They are not fully concern of their customers. They hide ticket restrictions just to be able to sell tickets. Even their supervisor and manager at their Carson, CA office admitted that it is not their responsibilityto tell the customer all the restrictions involved in the ticket. What the ... ? And yes they have call center in the Philippines and so expect not to have the same customer service as what we are getting here in US. I think if they can't operate to US standard, they shouldn't be extending their service in United States.. They seem not to know the meaning of RESTRICTIONS and its importance to the customer...They shouldn't be hiding information just to be able to sell airline tickets...Again, according to them, it is their Standard Operating Procedure not to release all the information to the customer who are inquiring or buying airline tickets. That the customer should be the one to ask what they want to know about the ticket...What the...?