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Happy Sun Travel and Tours / Customer Service

1 1399 Shoreway RoadSan Francisco, CA, United States Review updated:

To all international and domestic travellers: I just want to warn you all that this travel agency's business goal is nothing but just to sell airline tickets. They are not fully concern of their customers. They hide ticket restrictions just to be able to sell tickets. Even their supervisor and manager at their Carson, CA office admitted that it is not their responsibilityto tell the customer all the restrictions involved in the ticket. What the ... ? And yes they have call center in the Philippines and so expect not to have the same customer service as what we are getting here in US. I think if they can't operate to US standard, they shouldn't be extending their service in United States.. They seem not to know the meaning of RESTRICTIONS and its importance to the customer...They shouldn't be hiding information just to be able to sell airline tickets...Again, according to them, it is their Standard Operating Procedure not to release all the information to the customer who are inquiring or buying airline tickets. That the customer should be the one to ask what they want to know about the ticket...What the...?

Ro
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Comments

  • Ro
      3rd of Oct, 2008
    0 Votes

    correction: their office is in Carson, California and not in San Francisco..Again this company Happy Sun Travel and Tours shouldn't be operating their business in United States. They hide information to the customer just to sell airline tickets...I won't be dealing with them anymore and I never will recommmend this travel agency to anybody...never!!!

  • Ro
      3rd of Oct, 2008
    -1 Votes

    To all international and domestic travellers: I just want to warn you all that this travel agency's business goal is nothing but just to sell airline tickets. They are not fully concern of their customers. They hide ticket restrictions just to be able to sell tickets. Even their supervisor and manager at their Carson, CA office admitted that it is not their responsibilityto tell the customer all the restrictions involved in the ticket. What the ... ? And yes they have call center in the Philippines and so expect not to have the same customer service as what we are getting here in US. I think if they can't operate to US standard, they shouldn't be extending their service in United States.. They seem not to know the meaning of RESTRICTIONS and its importance to the customer...They shouldn't be hiding information just to be able to sell airline tickets...Again, according to them, it is their Standard Operating Procedure not to release all the information to the customer who are inquiring or buying airline tickets. That the customer should be the one to ask what they want to know about the ticket...What the...? Never will I use nor recommend this travel agency to anyone..

  • Te
      15th of Oct, 2008
    0 Votes

    I agree with the complaint. I was referred to them and bought a plane ticket once but never again will i buy ticket from them. Restrictions are restrictions. All must be revealed to the customer no matter what it is. I'm pretty sure all US based customers do agree with this.. So beware of this travel agency..HAPPY SUN TRAVEL AND TOURS Standard Operating Procedure not revealing all ticket restrictions to the customer...That is BS..

  • Te
      15th of Oct, 2008
    0 Votes

    I agree with the complaint. I once bought a ticket from them but now that I know their SOP/Policy, i will not bother calling this agency for any of my international travel..Restrictions are restrictions, no exceptions! all must be revealed to the customers..I'm pretty sure that all US based customer will agree with this. If Happy Sun Travel and Tours hides information relevant to customers, then they shouldn't operate in US. Sooner or later, they will encounter someone who will bring this to legal attention. I won't refer this travel agency to any of my friends in California or to anybody...period!

  • Ro
      15th of Oct, 2008
    0 Votes

    their supervisor bluntly told me that is not their responsibility to tell the customer about ticket restriction when it comes to earning or not earning mileage ticket..THAT IS ANOTHER BS...Ughh, I forgot they are only after selling ticket.. OK. here is another GOOD ONE, I received a scanned copy of the itinerary invoice soon after i purchased the ticket and it clearly states that """PLS. REFER TO TICKET COPY FOR ANY RESTRICTIONS"""..very good at least it tells the customer to refer to ticket copy..BUT THEY NEVER SEND A COPY OF THE TICKET AT ALL...and that is part of their freaking SOP???? what tha ...!

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