Happy Holidays Travel / Abuse of Authority and misrepresentation
Watch out for this business abusive, deceptive, unfair business practice. They are sharks and dislike educated customers that ask though questions. After being the subject of continued bait and switch, I put my good faith deposit on 3/6/2012. I was expecting Isabel to put all that we agreed in writing. To my surprise I only received via e-mail a copy of the invoice flooded in errors and omissions: Middle name left out (potential problem with boarding the cruise), insurance was not even discussed by shown as declined. Dinner seating at 8:30 but never brought to my attention. Escalating the issues to the owner Beatriz Mompoint's attention to solve the matter was futile. Instead she chose the easy way out by cancelling my reservation (for three people) and returrning my deposit. But she never realized that by doing so, she was opening a legal issue and violating my consumer's rights. She overstepped her authority because as the exclusive travel agency of my niece's quinceanera cruise, I have no other option to participate in this once in a lifetime event.