HappiestBaby.comsnoo smart sleeper

Even though I haven't received this bassinet yet, I am unhappy with the shipping process. We ordered it on Black Friday and asked for shipping on 12/10 so it'd be here before our due date. When we didn't receive the shipping information on 12/10, we emailed them and they said that we would get the tracking info within 2 business days. We called them the next day to see if there was any information we could get and we were informed that it should ship by today, 12/12 and that it would take 5-7 days to get to us. They said they don't offer expedited shipping. We mentioned that we may be at the hospital when it comes and the customer service rep said that it's okay since the package doesn't require signature. It is ridiculous to me that such an expensive item does not require a signature when delivered. It could definitely be stolen and someone could resell it on eBay for a ton of money. I'm disappointed about this shipping process, especially for something so pricey and important for our baby.

Dec 12, 2018

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