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1.5 51 Reviews

Hansons Window & Siding Complaints Summary

6 Resolved
45 Unresolved
Our verdict: With Hansons Window & Siding's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hansons Window & Siding reviews & complaints 51

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4:23 am EDT
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Hansons Window & Siding Job cancelled but keeping my monies

Salesman was rookie, priced out job almost $5000 higher then estimate from another company the following day. I cancelled the job 2 days after signing papers, well within 3 days given to legally do so. Now the big fight to get back my $6000 deposit. The managers from corporate say they will come out and beat the prce i was given. If i had not questioned the $20, 000 pricing i trusted to be correct I would have been overcharged with no recourse. The lies and false promises are unacceptable. They cashed the check immediantly and now I am fighting to get my monies back. There advertising and promises get them in your home. All they care about is getting your signature on the sotted line, Then they control the play of the game. DONT TRUST THEM with your money.

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Hansons Window & Siding If you want a bad job call 1-800-hansons

Hanson’s did a horrible job on the installation of my doors and windows. They left big gaps around my windows and doors. I couldn’t lock my dead bolts both doors where not level they where barely screwed into the frame. They even caulked the drain holes in my brand new windows.

The Saginaw general manager was totally rude never returned my phone calls. They where not good at resolving the issue’s I had with this poorly done job. They sent out a new crew that didn’t want to touch this messed up job…

My windows and doors are messed up and they just want to try and make it look better but, it was damaged from the crappy job done in the first place. I am so so so dissatisfied with Hanson’s they started off with we so professional we grantee this and that its all a lie.

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2:26 pm EDT
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Hansons Window & Siding Bait & switch

My experience working for Hanson's is that they are a High Pressure Bait & Switch company. Since their promotion only allow you to take advantage of special TV offerings when you purchase at "FULL PRICE" which means everyone pays a different price depending upon how long you hold out for or how many times you say NO. If you want the best price tell them NO & to leave. They’ll call you back & offer you a lower price, if you want an even lower price, buy then CANCEL your deal they will come back out & offer an even LOWER PRICE... They claim 50% off normal pricing, but they ALWAYS have a "sale" they couldn't sell at "FULL RETAIL" because those prices are at least DOUBLE what legitimate contractors charge for. They use Alside Windows & Siding (Cheap! at local lumber yard). Sales personnel & Installers are SUB-CONTRACTORS... As a matter a fact when I quit they STOPPED PAYMENT on $958 dollar check that they had paid me, that I had already cashed, as one of their salespersons. Because I decided to find work elsewhere when Ray L. their "Command Center" boss told me in his unprofessional way over 5 times "Your Fired" as a form of workplace harassment. Ben L. in Saginaw told me I was a “Bad Employee” If I didn't keep my mouth shut, and that I wasn't going to get any of the "GOOD LEADS". 50% of the people that buy cancel & most don't receive the financing plans offered. If you want to make a good use of your time & money. Hire a reputable local contractor & DONT LINE BRIAN ELIAS'S POCKETS ANY DEEPER, But hey Brian, Love the commercial. Your DAD would have been so proud of the lies you tell to take people's money. If you want to be telemarketed hard give them your info! They offer you a 1st inspection discount as in “Buy Today” & save, but they’ll leave you with the same discount even if you don’t buy that day… & if you say No they’ll just call it in & get more Discount (signs, advertising, solar eclipse). WHERE’S THE BOTTOM LINE? It’s more of a joke company with a clown as the ringleader, and they don’t value their customers, they have “Contempt” for them.

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4:20 am EDT
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Hansons Window & Siding Free ipod touch with purchase

I had a sales person from Hanson's come to my house yesterday to get a quote for a new roof. At the end of the presentation I asked about getting the free iPod Touch that I saw on their TV ad if I purchased this roof. I was told that you only get that if you pay the standard price for a roof. Because he quoted me the "special" discount price, I would not qualify for this iPod offer. The Hanson's TV ad is very misleading. Who pays list price for a home improvement? I would guess that Hansons never gives out a free iPod Touch to any customer. Hansons lost me as a customer because of this issue.

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4:58 pm EDT
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Hansons Window & Siding Discrimination

So I just had 1-800-Hansons come to my house to give me an estimate on replacing the windows in my basement. They would not give me an estimate unless, get this, my husband was home. Do not deal with this company, they are chauvinist pigs!

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Pumpkins
, US
Jan 07, 2012 12:41 am EST
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They also would have told your husband the same thing if you weren't home.

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Pumpkins
, US
Jan 06, 2012 5:35 pm EST
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They actually wouldn't give you an estimate because both of the decision makers of the house weren't home. Why would someone spend an hour and a half going over products and prices and waste their time if not all parties who are involved on making the purchase are present. It has nothing to do with chauvinism. In-homes sales reps don't get a pay check to tell you how much something costs. They are consultants who bridge the gap between the person who builds and installs the product and the homeowner so that the homeowner doesn't even have to leave home. For that convenience you pay that sales rep their commission. They also like to have a pay check and they only get them when they have customers who buy their products. They don't get customers who buy when they talk to half of the buyers.

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12:19 pm EST
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Hansons Window & Siding - Bad service

On June 15, 2010, I ordered windows from Hanson's costing 4, 357.00. The salesman, was out twice to get the ordered "right". Once on 6/15 and again on 6/18. They have come into my home and broken personal items, my alarm system and windows. They have installed windows that I did not order, installed incorrectly measured windows, windows that were the wrong...

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1:13 pm EDT
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Hansons Window & Siding - Roofing

Attention: we have an ongoing lawsuit against hansons and would like to hear from you if you would like to tell your complaint at our trial. I was just informed that the media will be there on our trial date of october 19th. The bad press they will be getting will help to stop all future customers from doing business with hansons. Please call [protected].

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12:32 pm EDT
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Hansons Window & Siding - Roof

Attention: we have an ongoing lawsuit against hansons and would like to hear from you if you would like to tell your complaint at our trial. I was just informed that the media will be there on our trial date of october 19th. The bad press they will be getting will help all customers from doing any business with them in the future.

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4:27 pm EST
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Hansons Window & Siding Poor customer service

Upon signing the contract for replacement siding on my house, Hansons first told us it would be 6-8 weeks before the install, so it was okay to take time picking out a color. 1 week later, they called and said they were coming out in the next few days, so we had to pick out a color immediately. We did so, and scheduled a date for the work to be done. My wife took the day off work, without pay, to be there when the workers came. Not only did Hansons not show up, they didn't even call to tell us why they weren't coming. We were frustrated by Hansons neglect of respect for our time, so I called to ask for financial restitution for my wife's wages. Upon speaking with the President, I explained the situation and although he was very courteous, he said they couldn't do anything to help. I then asked to speak with the owner, Brian Elias, so he forwarded my call to him. When Brian picked up the phone, I told him my name and asked if he was briefed on the situation. Without provocation, Brian launched an immediate verbal attack on me saying that he didn't care who I was or what I wanted, he wouldn't do anything to help me. I was stunned by his response and asked if he knew what the situation was. Brian responded by saying it didn't matter what I was calling about, that he deals with "people like me" every day, and he could care less what I had to say. I asked him if this is how he treats all his customers and he said, only the difficult ones (again, this was all unprovoked, as I said nothing up front other than my name). I then told him that if this is how he treats his customers, I would rather not do business with Hansons and will pull my business away. Brian immediately responded saying that he didn't care if I pulled it because he he would just sue me for breach of contract. I again was shocked and asked how could he expect to run a business treating people like this. He again said he didn't care what I thought and backed me into a corner...get the work done or get sued. No matter what I tried to say to or ask of Brian, he treated me with utter disrespect and rudeness. I told him that I would have no choice but to get the work done, but promised to make sure everyone I know is made aware of his business practices...which I have held true to since the day I spoke with Brian. THIS IS A WARNING...DO NOT USE HANSON'S. GO ONLINE AND DO YOUR OWN RESEARCH...YOU WILL SEE THAT BRIAN ELIAS TREATS ALL HIS CUSTOMERS THIS WAY. THERE ARE MANY SIMILAR COMPLAINTS, AS BRIAN ELIAS DOES NOT CARE ABOUT ANYONE...HE IS ONLY CONCERNED WITH TAKING YOUR MONEY!

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Disapointed Roof
, US
Sep 27, 2010 11:03 am EDT

6 weeks to date since the start of my NEW roof and HANSONS is still not done FIXING all of the mistakes that were made after an inspections... after the roofers completed the sloppy job, the roofers cut my siding, HANSONS had to send out a siding crew which took 3 visits! .., they then sent out a team to fix the FLASHING mistakes..Said they would return to install a vent that they "forgot" to install... still waiting! NOW they need to fix my Gutters that they damaged... Still waiting for a reply as to a date that they will return.. WHAT A JOKE.. DO NOT HIRE THIS COMPANY... THE COMMERCIALS ON TV ARE ALL STAGED.. THEY DONT CARE ABOUT NOTHING BUT THE $$$$!

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9:27 pm EDT
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Hansons Window & Siding Terrible window/charged card w/o authorization

On March 7, 2009, we invited (I know it is our own fault) a Hansons salesman in to give us a quote on a window. He was very polite, seemed knowledgeable and we choose the next to the top of the line window. We were very specific that we would authorize the $500 down that was required, but would not authorize any more until we were satisfied with the job.

On April 25, the installers were late getting here (were suppose to be here between 9-11 they showed up at 3:10 with a lot of prompting on our part). The screen had a hole in it, the screen corners did not even meet, the main window was bent, the locks didn't work, we watched them put the window in with over an inch opening left on the north side of the window (they just filled it with foam and covered it up), some of the foam was coming out around the trim in spots, it was pushing the trim out in others, the new window ledge was wobbly, and when the windows were closed, they would not close evenly. When they finished, we called the sales person - /name removed/ and told him we were not authorizing any payment until the window was done right and we wanted him to come and look at it. We continued to call and wait for return phone calls to get someone out here to fix it - On April 30, we received in the mail a receipt where they had charged out credit card the remaining $973. After many, many phone calls we finally got someone to come out on May 5, the installer came back and admitted they had done a poor job, and said he would not pay for a window like this - then he took the screens and said they would order us a new window and bring us back the screens the next Saturday. We of course have not seen our screens - but have finally found out that they are suppose to come with our new window on May 28. The worst thing is - we just keep asking for someone to come and look and tell us if they would want to pay for a job done like this. Sean one of the service managers was rude to say the least. JUST BE WARNED - BEFORE YOU DECIDE TO BUY FROM HANSON'S, COME AND LOOK AT OUR WINDOW AND DECIDE FOR YOURSELF.

Read full review of Hansons Window & Siding and 11 comments
Update by Pamela S Behling
Nov 18, 2009 10:42 pm EST

The reason we did not approve the remainder of the bill is because we told the installer and also call the customer service, and any supervisor that I could get to answer their phone of the issue. We took pictures and asked the supervisors to come look at the job that was done. Yes, you are right they are not suppose to ever charge you again - but that really is a mute point if you can't ever get them to come back and fix the problem!

They did come back and fix the loose window ledge. They did replace part of the window, but it still steams up every cool morning and the special coating that is suppose to help keep it from getting dirty faster - well I invite anyone to come and see for themselves. Through this whole thing, I have not asked anyone - not hansons, not family, not friends, not even this complaint board to take my word. Please come and see for yourself. I have never been able to get a supervisor to come here to look at the job. The installer himself admitted that the workmanship of the window was not good and that he would not accept this in his house.

So, please, until you are willing to come and look at the job that was done - don't pass judgement on my situation.

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Nancy cipielewski
Hazelpark, US
Oct 11, 2023 3:20 pm EDT

They had one guy tearing the roof off and putting the roof on. I don't even know if it's done correctly. That's what my concern is. 4th day and it still isn't done.started on September 29th still on going October 2

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Vanessa Guy
, US
May 21, 2018 8:51 pm EDT

I will never allow Hanson to install Windows, Doors anything ever for me again. I agree, with the unhappy Hanson's Customer the hired installer are of poor skilled. I had windows installed 1 1/2 ago and they don't close tight to lock down. I called the Customer Service at Hanson to inform them of the poor workmanship. I was directed to go online to request an order to have someone to come out to review. And, the Customer Representative told me they can't guarantee that they will do a good job. I told her but, you expect good pay. I will never recommend Hanson's Windows to anyone. Never again

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Unhappy Hansons Customer
, US
Feb 12, 2016 11:24 am EST

We decided to go with Hansons for our home windows and we truly regret that decision. We were lucky enough to have a nice salesperson, but the installers were clearly not properly trained. Our windows leak all the time and our energy bills have hiked up 25% since the install. Everything has been properly documented.

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Unhappy Patiodoor lady
Howell, US
May 14, 2012 3:45 am EDT

We went with Hanson's for our new patio door and are very unhappy with the over all look, function and installation. We spoke with the manager and they will not refund us our money and said they will service the door but will not do any sort of refund or replacement of the door just because we aren't happy with the quality. In the past I have recommended Hanson's to several people because our previous door wall was excellent (they use a different manufacture now). This is no longer the case and I will be sure to tell anyone I know that is looking for a patio door to stay away from Hanson's! Very unsatisfied customer! UGH!

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ShoppingForWindows
Holt, US
May 03, 2011 12:59 am EDT

I was going to use Hanson windows, now I change my mind. Thank you for putting the comments out here!

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1800 hansons sucks
, US
Feb 10, 2011 9:43 pm EST

Hansons Replacement Windows —

Make sure you have everything that you and your salesperson discussed written into your contract. ALL VERBAL AGREEMENTS ARE VOID! Make sure you turn your contract over and read ALL THE TERMS. There are no exit clauses. They do not price match their own deals. Good luck finding a company that meets the terms of their "price match" agreement. Read everything DO NOT TAKE A WORD OF WHAT THE SALESPERSON SAYS AS TRUTH. I was told i would get a call from my salesperson to help with a situation with one of their coupons coming out. I never got a call from him (They do not honor their own deals if you have already signed.) I yelled at one person about the lies i was told among other things, he hung up on me. (I would have hung up on me too) So then a manager calls me I told him "DO NOT MAKE THE WINDOWS YOU MEASURED FOR MY HOUSE UNTIL WE GET THIS SITUATION FIGURED OUT" The manager told me he would find out what was a better deal "the email i originally responded to or the new 60% off email" Never heard from him again. The next time i heard from them it was to set up a time to install "my" windows. I had already told them not to make them and that I had disputed the charges to my card because they breached the contract by soliciting another charge they had "forgot" to charge me. Luckily I had written into my contract that "customer will not pay any amount above contracted price" They solicited the cost of a permit so I went to my credit card company. Now they are coming after me (collection lawyer) for another $2, 600+ and I haven't heard from a manager or seen any windows or gotten any answers to my questions!

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doug_fergeson
La Cygne, US
Oct 23, 2010 7:36 am EDT

I scheduled an estimate for windows with Hanson's before doing any research. Luckily I looked around online before they came. I called to cancel the appointment and was on the phone for 10 minutes trying to tell the lady I was not interested. I was even yelling at her and she wouldn't stop... "you're not going to get anything cheaper... we do the best work... you will get the tax credit..." Then, the guy still showed up! I was worried about this happening, so I made sure I was not home, but I drove by my house and he was there. There was a Hanson's business card jammed in my door when I got home. Ridiculous. They called me two days later asking why I wasn't there when the salesman came. I said, "I canceled the appointment. We no longer want new windows." She immediately went on about getting a free estimate at no cost and how "crazy" I was not to do it for the tax credit. What a joke. These guys are almost criminals.

A friend of mine had Hanson's at his house for new windows. The guy was there for 3 and a half hours. Then after my friend told him he wouldn't sign a contract right there because he was getting other quotes, the salesman actually told him, "You are a waste of my time. You are a liar and are pretty much stealing from me by not signing up with us right now."

There are other posts online about people threatening to call the police to get Hanson's people out of their homes. That is how they do business. Absolutely unacceptable. Never do business with Hanson's Windows or Roof or Siding or whatever.

The only way they are in business is because they throw so much money into ads and put fake posts out on forums.

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Thisisme
Oak Park, US
Dec 11, 2009 10:03 am EST

Hansons does a poor job and does not honor their "Lifetime Guarantee". I bought windows from them seven years ago. ($10, 000 worth) Immeditaly, I noticed that the windows were drafty. After several calls, a serviceman came out. He said that the latches were set incorrectly (whatever that means). Well, seven years later, they are still drafty and they are very cold to the touch. So, these can't be the "top of the line" windows I paid for. Over the years, I have placed several calls and although their messaging system says your call will be returned within 6 hours, I have heard nothing from Hansons. To keep the wind from coming through my windows, I have to put plastic on them! This makes no sense as I spent $10, 000 and have a "Lifetime Guarnatee"! My mother works for a law firm and is going to help me sue Hansons. DO NOT BUY ANYTHING FROM HANSONS! THEY LIE!

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JonEBGood
Troy, US
Dec 03, 2009 6:04 pm EST

It's called condensation and I am quite sure that your windows are fine. If you feel they need to be serviced, contact the contractor and with their "Guarantee" IF there is ANYTHING wrong or defective with the product; it will be replaced. They have kept their word to me and several other of my coworkers that I have referred.

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HANSONS SATISFIED CUSTOMERS
Lansing, US
Nov 17, 2009 11:34 am EST

most if not all companies would charge you for the job you signed a contract. Now 90% will not leave and return without a service charge if you were unhappy with the install you needed to let the company know not the sales rep. I can tell you this Hansons will make it right and there will be no service charge for the lifetime of the house. By the way on most remodeling contracts it states you pay the remainder upon completion so theres no doubt you were charged the remainder of what you owed only diff is Hansons will replace it and you will NEVER be charged find another company that will i dare you there isnt any.

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12:34 pm EST
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Hansons Window & Siding Customer service

Upon signing the contract for replacement siding on my house, Hansons first told us it would be 6-8 weeks before the install, so it was okay to take time picking out a color. 1 week later, they called and said they were coming out in the next few days, so we had to pick out a color immediately. We did so, and scheduled a date for the work to be done. My wife took the day off work, without pay, to be there when the workers came. Not only did Hansons not show up, they didn't even call to tell us why they weren't coming. We were frustrated by Hansons neglect of respect for our time, so I called to ask for financial restitution for my wife's wages. Upon speaking with the President, I explained the situation and although he was very courteous, he said they couldn't do anything to help. I then asked to speak with the owner, Brian Elias, so he forwarded my call to him. When Brian picked up the phone, I told him my name and asked if he was briefed on the situation. Without provocation, Brian launched an immediate verbal attack on me saying that he didn't care who I was or what I wanted, he wouldn't do anything to help me. I was stunned by his response and asked if he knew what the situation was. Brian responded by saying it didn't matter what I was calling about, that he deals with "people like me" every day, and he could care less what I had to say. I asked him if this is how he treats all his customers and he said, only the difficult ones (again, this was all unprovoked, as I said nothing up front other than my name). I then told him that if this is how he treats his customers, I would rather not do business with Hansons and will pull my business away. Brian immediately responded saying that he didn't care if I pulled it because he he would just sue me for breach of contract. I again was shocked and asked how could he expect to run a business treating people like this. He again said he didn't care what I thought and backed me into a corner...get the work done or get sued. No matter what I tried to say to or ask of Brian, he treated me with utter disrespect and rudeness. I told him that I would have no choice but to get the work done, but promised to make sure everyone I know is made aware of his business practices...which I have held true to since the day I spoke with Brian.

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kpapendi
Battle Creek, US
Jul 19, 2018 9:19 am EDT

They certainly do stretch the truth. They came to my home and gave me an estimate for a roof. I told the salesman that I needed to clear a written quote with my home mortgage people and that I could not sign for the job until that occurred. He had me sign for the financing and put me through their finance company incase the mortgage could not be completed in time to make payment when the job was done. I told him they could try but I had a bankruptcy and that probably wouldn't go through. That was a month ago. I received one call in between late June and now Late July to inform me that they were ordering materials at which time the woman was told, do not order because I do not have the quote to send to my mortgage company and she stated she would find out where that was. Received a call [protected] stating they were ready to start and they were told to not touch or enter my property. He stated that he had a signed contract which they were told should not have been signed and they said the only way out of it was to pay $9, 000.00 to get out of the contract. Don't deal with 1-800-hanson.

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Margie Ulewicz
, US
Jun 11, 2018 11:12 am EDT

Let me first start by saying I’ve never done a review before but after dealing with Hanson’s I’m feeling so frustrated that I thought others should know what we’ve had to deal with. The salesman offered 4 Cedar Point tickets as the promotional gift, the install began. I came home one day during the last install of a door wall and immediately the crew leader was in my face because a cultured stone above the door fell off and could have hurt one of his guys, let’s be clear, in 14 years we have never had a stone fall off. They finally finished and collected the final payment. I later called to find out where our Cedar Point tickets were, per Tami Amos it was the end of the 2017 season so call in April and they would send us 2018 season tickets. In April, I called many times & left many messages, no response until I called the number that is supposed to be the president, Brian Elias’ cell. I immediately received an e-mail and also a call from Shantae Fletcher who stated she had called me many times. She informed me the tickets were never an option even though they did find where we were offered them, but our only choice was to pick something else, sorry but we have no use for any of the other items. I asked if they would cut me a check and I’d buy them myself, oh-no can’t do that! Now I’ve noticed one of our windows have a blue like stain in the glass and the screens don’t open well, in fact my husband couldn’t even get it to open this morning. I’ve filed the service request online like you are supposed to on May 30th, and still no word except the two automatic e-mails saying someone will get back to you in ‘2’ business days and the other saying our ‘service analyst’ will be Shantae Fletcher. Well it’s been 13 days! I guess I’ll have to call Brian Elias again, I’m sure he doesn’t even know of these calls, and if he did shame on him for allowing this kind of service!

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window professional
Roseville, US
Nov 16, 2011 11:41 pm EST
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Let me explain a few things about Hansons (i know them inside and out) for many years.
Their salesmen are (trained on how to lie professionally) in order to make higher sales.
If you use just a little intelligence, you'll save a lot of money calling a smaller company.
All of Hansons tv ads, mailing ads, internet ads, phone book ads, ARE PAID BY YOU !
They are only considered a bigger company because they overcharged so many people.
They have been able to convince (mislead) enough gullible people out of 100's of 1000's.
With all of that extra (overcharged) money, they have been able to advertise their nonsense.
ALL of their work is done by (subcontractors) - smaller company's that you can call yourself.
The products they use can be bought by ANY contractor out there - where you'll save money.
REMEMBER THIS - THIS IS VERY IMPORTANT - (common sense stuff) (don't be a fool)
Calling a smaller company means you'll be (paying smaller money) AS MUCH AS HALF
Calling a bigger company means you'll be (paying bigger money) AS MUCH AS DOUBLE
FACT: I promise you - smaller company's use the same (or better) products than Hansons.

Another big problem with Hansons - the owner 'Brian Elias' takes full advantage of ignorance.
He knows that most people don't know much about home improvement - so he'll make you pay
FACT: The owner of Hansons (Brian Elias) had a license plate (WHOGAF) "who gives a f--k".
That in itself explains where his head is at - he could care a less about any customer out there.
His misleading (sometimes flat out lying) ads has made him millions - DON'T BE A FOOL !
He uses the oldest tricks in the book - 50% off this or that - FREE installation - this month only -
IT'S ALL NONSENSE - he simply charges double for the initial purchase -YOU SAVE NOTHING

OPEN YOUR EYES FOLKS - SNAP INTO REALITY - HANSONS IS A PROFESSIONAL RIP-OFF

One of the 'smaller' company's out there that is known to be very reputable is - IMPROVE USA.
They sold me the same windows that Hansons sells for less than half of what Hanson wanted

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McOiboy
Lapeer, US
Jan 15, 2010 1:47 pm EST

I resently had a conversation with Brian Elias myself where he told my husband that I had no class. He said this because I told him his service sucked. Brian Elias then told my husband to tell me that I sucked. I told him his men were drinking on the job and he said I was probably drinking with them. I DON'T drink. The last time his men came out here and tried to fix what they did wrong they left nails and metal flashing laying around my driveway and yard. Which I told Brian Elias and his response was "Nobody stepped on it did they?" Implying it didn't matter since none of my 3 children or neighbors stepped on it. In my opinion Brian Elias should not be the president of any company. Hansosns will consistatly lose customers if they have to deal with Brian Elias at all. Thank you for your statement of letting everyone he knows about Brian Elias's practices, because I plan on doing the samething.

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Phone numbers

+1 (800) 426-7667 +1 (888) 497-8930 More phone numbers

Website

www.hansons.com

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