Phone: (417) 889-6660
This company should be ashamed of itself.
We purchased our bedroom set in May 2005.
The first delivery to us contained a cracked headboard. They did not warn me of this until the furniture arrived and the delivery man asked me if we still wanted it.
No, we did not ORDER defective furniture, so we declined it and requested a new headboard.
The armoire that we received had a big crack in the bottom - like a piece had been broken off. A few days later, I found the broken off piece in my front yard! Obviously one of the delivery guys broke it off and instead of telling me what happened, he just threw the piece in my yard. ugh.
Also - we ordered a "center support bar" and I assumed that it would be metal. So, as I watched the delivery guy pull out a large board and hammer it onto the frame, I asked if THAT was our $50 support bar. He said yes.
A few months later, they finally delivered our new armoire to replace the one they BROKE during delivery. I made the mistake of not thoroughly checking it out and later I opened the door and one of the doors was not even attached! Also - the inside of the armoire was not even the same finish as the rest of it.
Also - when we got our new bed, the drawers on the bottom did not even match up, so we can't shut them without slamming them shut.
OK... so this can be resolved, right? Just send us new furniture because we PAID for NEW furniture - not DEFECTIVE furniture. BUT... they refused! They just wanted to "fix" everything - not replace it. Then when I went to talk to the Manager, he got VERY VERY confrontational... he even stood up and got in my face and YELLED at me in his showroom.
So - I called the headquarters. The woman was pleasant - at first. She claimed she'd "take care of the situation" and get back to me in a few days. A few days passed and I heard nothing. I called her, left her messages, tried to get in touch with her for about a week. I finally got in touch with her and her "tune" had completely changed. She was RUDE and said there was nothing they could do.
So, now we are stuck with $2500 worth of poorly made furniture that Hanks refused to do anything about.
DO NOT SHOP AT HANKS. Yes, the showroom looks nice, but their furniture is JUNK and their customer service is even worse!!
They truly should be ashamed of themselves!