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HandyMan Club of America / Scout.com

HandyMan Club of America / Scout.com review: frustrating and unauthorized membership! 270

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12:00 am EST
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My husband recently received unsolicited mail from the Handyman Club of America. We did not sign up for anything from this company. We just received an official notification saying they were going to take us to a collection agency for past due membership. The letter has no contact information for the company, nor could we find any way to contact them on their website. This is extremely frustrating and should be illegal!

270 comments
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Clair Carson
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Feb 29, 2008 11:03 am EST

Please Cancell my Membership .

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Rebecca Dowd
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Feb 26, 2008 11:38 am EST

I am a person with a disability, and I had someone living with me. I kept trying to contact you that I never enrolled as using a drill or power saw would be a fatal incident because of my ataxia, but there was no way to contact you. Many people cannot understand me by phone and I do not write.

Now I get a collection stating I owe $359.00. I understand I must pay some as neither is at fault, but $359.00 seems a little steep. Expecially as the time before that I tried to contact you it was $18.00.

Sincerely,

Rebecca Dowd

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Joe DeFalco
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Feb 26, 2008 9:18 am EST

I have the same problem ... invoice ... threatening letter .. for something I did not subscribe to and from a company that can not be contacted since my original response to their original past due invoice was ignored . I keep receiving invoice ... threatening letter ... The moral of the story is ... Company ignore your letter ... you ignore company letter ...

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Alex
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Aug 10, 2016 5:44 am EDT

In have signed up for the life membership, got 1/3 of the way with paying for the membership. Then I got really sick and could not afford to pay the balance of the membership. Wrote them a letter saying that I am canceling my membership. They contacted me and I told them by story and they said Ok.

Now I have a credit collection agency asking me for the balance of the life membership. I contacted the agency and through a non-human being I told them that I canceled the membership.

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Radek Zlamal
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Feb 21, 2008 3:37 pm EST

After reading multiple complaints about this "Handyman Club of America", I see that I am not the only one that suspects HARBOR FREIGHT TOOLS as the seller of my information to them. I had made an online purchase of some poor quality tools from Harbor Freight (never again!), and all of a sudden I'm a member of the Handyman Club of America? Gimme a break.

Harbor Freight Tools, SHAME ON YOU for selling our info to this scam outfit! You have lost all mine and my friends' business forever!

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Hernan Zaragoza
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Aug 10, 2016 5:44 am EDT

The same thing is happening to me for the exception that i did not get anything from this peopla and they are charging mi the $24. i been trying to get a phone mumber or contact number but so far this is the closest i got to know about the handy man club. I want them to stop sending me bills and this notice of collection rerreral notice. Since i did not even anything. I want to get rid of this people and sending those notices. Pleace help, what Do?

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Kara Brown
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Aug 10, 2016 5:44 am EDT

Hello, I can relate very much. I also sent for the FREE issue of the magazine and then paid the stamp to send back the cancel. We liked the mag, but do not do a lot of things so did not want it. They kept sending, not one, but 2! There was one in each of our name! Now, the threatening letters have started regarding collection agencies. This is THEFT, no matter how you look at it. It is the SAME as if they took a gun and put it to my head and demanded my money. I DO NOT want their mag, but they are trying to force me to take it. I think of people who are not as bold as some. They will pay it to keep them off their backs. They will appeal to some's sense of honor. Well, if we did NOT order it, we do NOT have to pay!

This is not the only company doing this. I just put a stop to the Street Machine and Fishing and Hunting Clubs tactics, too. We took the fishing mag and probably a free copy of the other 2. They threatened us with bill collector's. The sad thing is when I called I asked when my end date was paid to. I am paid up til Aug of this year. This is our 3rd year of getting the fishing mag. Right after we paid, they started wanting MORE money. They said our dues were due. Now, collection notices. I called and stopped everything on all 3 of them. We will finish our subscription to the fishing and then we will cancel even tho we like the mag. It is too bad that they have to be this way. Everyone loses!

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John M. Burton
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Aug 10, 2016 5:44 am EDT

I need to know who to contact for the company handy man club of america. I am receiving letters of collections which myself have not signed any documents or agreed to joining this club. I need a contact number so that this does not go to my credit agencies because I never agreed to any such terms.

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Nathan Tooley
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Feb 09, 2008 11:51 am EST

I recieved two magazines from them and ask what the hell is this? I then recieved a bill for a stupid membership that I did not even sign up for. However this time they messed with someone who is employed at a Federal level of law enforcment, and they will not get away with anything less than a CLASS ACTION LAWSUIT!

Have a nice day Handyman

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Doug Myers
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Feb 07, 2008 4:42 pm EST

I also received the 'offer' that was accompanied by an invoice. I ignored them in 2007. In January I received another and as I do a lot of project work, and I used to love a magazine called WoodWorking Magazine, I bit and sent the check. Today I received the threatening letter because I have not paid...they have already processed my CHECK. I found this website, read through it all and moments ago lodged a formal complaint online to the Attorney General of Missouri. I suggest everyone who gets bullied by these people do the same in their respective state. You are paying taxes for it, use it.

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shawn foley
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Feb 06, 2008 4:56 pm EST

I joined this club to do product testing ( so i was lead to believe ..) very disappointed! I will worn other`s!

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Michelle Wallace
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Jan 16, 2008 3:38 pm EST

I too got a bright orange envelope in the mail today. I'm guessing that Harbor Freight sold them my name after signing up for their circulars on my parents' advice. Otherwise, not sure how they'd conclude I was some sort of uber handyman.

I did get a chuckle out of the statistics they provided on page 2 of their 4 page sales letter. "Our 1,000,000+ Members enjoy all types of home improvement..." and 5 paragraphs down, "Over the years, nearly 390,000 of our members have tested products worth $3,830,000 and kept them, free!"

Okay, so what that tells me is that less than 40% of all members have received as much as a single tool to evaluate. And among the free tools received, the average value per tool is less than $10. Given that the letter opens up asking, Would you mind very much if I sent you a free circular saw to use? How about a free cordless drill?" Then assuming I was one of the "lucky" few who received any tool at all, either I'd be utterly frightened to use anything of the sort made so cheaply as to retail for under $10 or they're full of [stuff].

I'd be embarrassed to use the return address labels they sent, but with my membership they'd send me even more? Oh and I bet (without removing the gold seal) that I'd get all three of those schlocky free gifts for signing up too.

Ummm, no thanks.

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Micah Donahue
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Jan 15, 2008 7:14 pm EST

Just today I got a huge blaze orange mailer w/ free drill gauge, notepad, and cheap electrical panel stickers. The offer featured was to become a "tool tester" w/ all attendant lovely benefits. Of course they also mention Handy magazine, the books, etc. All for $1/month w/ refunds, etc. I'm now used to looking up these deals before joining and I'm glad I did. Sounds like I would have been scammed.

Interestingly, they're not listed on catalogchoice.org, the site where you can get off the mailing lists of zillions of catalogs. So I requested CC.org add them.

Thanks for reporting your complaints, you surely saved me hassle and $!

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Mike Bellsmith
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Aug 10, 2016 5:44 am EDT

Just as a service. I received one of these offers the other day and checked here to see who these guys are. Their return address on the mailing is as follows:

Handyman Club of America
12301 Whitewater Dr.
Minnetonka, MN 55343

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ALBERT L PARKER
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Jan 12, 2008 10:09 am EST

ON 10/02/2007 MY CHECK WAS CASHED. I RECEIVED TWO MAGAZINES AND A MEMBERSHIP NUMBER. SINCE THEN I HAVE ALSO RECEIVED TWO REQUESTS FOR IMMEDIATE PAYMENT. I SENT A PAYMENT ORIGINALLY FOR TWO YEARS, BUT I AM BEING BILLED FOR ONE?

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norman mineau
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Jan 11, 2008 11:44 am EST

For those of you that have been receiving the "Street Machine" calendar, or any other items that you did not ask for or order, from the Handyman Club go to this link and print it off.

http://www.usps.com/postalinspectors/fraud/merch.htm

Then send them a copy in the prepaid envelope along with the bill. Also write a note stating that if you receive anymore bills, collection agency calls, or mail concerning the item you will sue them in small claims court. This is your right. Make sure to keep all bills, letters, time and dates of phone calls, and a copy of the note that you sent them. If the harassing continues you can sue them and get compensation for the anguish they caused. This is what I am going to do if this continues. Hope this helps

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Frank DiNino
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Jan 07, 2008 6:40 pm EST

Let's add a new twist to this "scamming". As a recently "paid in full" life member I am know being billed for a calendar that was never received nor authorized or requested. I have sent a response letter indicating my sentiments about this and to discontinue sending bills for a "ficticious calender". The invoices continue to arrive. I stated in my response to the first billing that nothing was ever received and if billing continues I would have to escalate complaint proceedures. This is now escalated to let any and everyone know of the continued "harrassment" of this club. Especially once you are a "PAID IN FULL" life member. I refuse to waste my valuable time promoting this company but will persue every legal avenue necessary to protect my "LIFE MEMBERSHIP" to receive what I have now "PAID FOR IN FULL".

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Edward Gorecki
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Dec 17, 2007 3:33 pm EST

I returned my invoice marked cancel, havent received another magazine or any other corruspondence from them until today.
It is an OFFICIAL NOTIFICATION that my payment is now three months overdue and they must receive my payment within 10 days also giving me notice that they have a collection agency to persue unpaid debts. There is no phone number or any contact info in the letter. It dosent even have a date on it. It is signed by K Pope Treasurer. I'll Have to try that phone number and see if I can rectify the situation.

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STEVEN W
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Dec 11, 2007 10:21 am EST

Or call a Member Services
Representative Toll-free
M-F, 7:30 am - 6:00 pm CST:
[protected]

Or feel free to contact us by mail at:
Handyman Club of America Member Services
P.O. Box 3410
Minnetonka MN, [protected]
FAX: [protected]

For all those who have received invoices from Handyman Club and didn't order anything you can call them

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Horace O. Beusse
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Dec 09, 2007 4:30 pm EST

I am finding that I am not alone with being threaten/harassed by Handyman. In contacting the Better business Bureau I did find an address that I would like to share so that you can voice your complaints.

The address is: Handyman Club of America
339 Main Street
Worcester, MA 01608

I'm sure if they get enough mail, the powers that be will be making some changes.

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Charles Johnson
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Dec 06, 2007 5:27 pm EST

I received unsolicited mail from the Handyman Club of America. We did not sign up for the yearly calender anything from this company. I tried contacting the customer service section and that has not work. I also sent a complaint to Post master General about sending unsolicited mailing from the "Handyman Club of America".

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Howard E. James
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Nov 27, 2007 10:40 am EST

Sirs, I have my own complaint.

1. Some months ago I replied to your promotion and that of National Home gardening Club, both promotions arrived in the same mail.

2. The promotions alleged that I was being asked to "test" sets of tools.

3. I awaited the tools. That was a lost cause. Instead, I received a "sample"... allegedly "free" magazine from both "Clubs" and a billing.

While your promotion touted a years subscription for $12.00 each billing was for 2 years and at $24.00.

I cancelled the offers, something ignored by both "Clibs."

Still, no "test" tools arrived. What did arrive were notices from your collection agency, RMCB in the amounts of $24.00 each.

I returned copies of same stating that these subscriptions had been cancelled and never activation.

I still am receiving these notices. I do not intend to spend another .41 cebts returning these notices with my notes.

THE NEXT STAMPS WILL BE USED TO MAIL COMPLAINTS TO THE ATTORNEY GENERALS OF THE STATES OF MINNESOTA AND OF NEW YORK, WHERE YOUR COLLECTION AGENCY HAS ITS OFFICE.

Frankly, your company owes me the promised tools and an apology. In return I will not file complaints with the Attorney Generals.

Regards, Howard E. James
9567 W. Hamilton Dr.
Lakewood, CO, 80227

email: howiej@netzero.com

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Lisa Blandino
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Nov 24, 2007 3:51 pm EST

I to have received several collection referral notices. For 6 months now I have been trying to get these people to get off my back.I keep telling them to cancel. The last notice I received I wrote cancel on the invoice and sent a check for $6.00 to cover half a year. Yet I still get delinquent letters saying that I have not yet paid for my substantial benefits. All I got from these people is a 10 page note pad a couple of magazines that I sent back and a substantial headache. I will try to call the 800 # Monday.

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claude J Quibodeaux
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Nov 17, 2007 12:40 pm EST

I have emailed handyman a cancellation notice over 3 months ago.I also send them a letter. They keep on sending me 2 bills. I chanced and that still send me bills after my email that told me I was canceled.Handyman of America always tries to send me more books but I send them back. They send a bill like I am still a member.

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Joseph Perry
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Nov 13, 2007 8:58 am EST

Sometime around May I received mail from HandyMan. I signed up and ask to be billed. When I got first magazine from them and took it to work. Others told me they once were member some over 6 years never received any products to test. There were 5 co worker who said same thing. So when I got bill and I sign a big N O across the bill and sent it. Have not hear from them but got bill from a collection agency. Wonder what part of NO does those folks don't understand.

After that I got another from them Fishing club. UGH the list goes on but the best part I did not mail.

Rodney.

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D. Russell
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Nov 12, 2007 7:36 am EST

Do not join the club. I joined paid $12.00 for a years membership six months later received another bill for $24.00 to renew my membership. The first book I received cost $10.00 well guess what the next book I was sent cost$29.64. Buyer beware! Products they send you to try out is cheap!

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Twyla Tibbertsma
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Oct 21, 2007 6:01 pm EDT

I totally agree. My husband ordered a table and HMCA charged his credit card on 9/18/07 for the full amount due. Three weeks later the "past due" bill notice arrives. I pay it right away. Then yesterday the credit card bill arrives and low and behold, they did indeed charge his credit card. Now HMCA has extra money in their bank! Such a sad state of affairs! The NERVE!

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Felix Hernandez
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Oct 15, 2007 6:52 am EDT

Today I received their so-called invoice, billing me for $12.00 and even giving me a due date and all. I NEVER heard of these HandyMan weirdos in my LIFE. Plus they sent it to my old address. I just passed by to pick up any mail that might still arrive and there it was. When I called the 800 number i found in their FAQ section the woman that I spoke to claimed that I must have signed up online. THAT IS UTTER [censored]! It was sent to my old address, I would NEVER sign up for anything related to HandyMan work, first of all, and second of all why would i sign up with my OLD address if I was so interested int the product/service? This is a SCAM and I was insulted that they would accuse me of accepting their subscription. They play dumb on the phone but tell them that you are not falling for their scam. I'm glad I found this page before I called because it confirmed to me that I wasn't the only one.

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Gale Lebrick
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Aug 10, 2016 5:44 am EDT

I received a notice from your collection company stating , I owe $349.00 for a lifetime membership that I have never signed for nor would I sign anything like it.I have sent back some of your books but kept only one of them and paid ten dollars for it.I kept on getting threating letters from your so called company and now its time to turn the table.I am going to sue you if you keep up with your crap. I have read everything in your so-called comments from other people.I will even take this to the supreme court if need be.This so called Handyman Club should be put to rest. I also plan on making a few phone calls to various organizations about your scam that you are doing. Im not going to give up like some people do. I will fight to the end.

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roland warren
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Oct 02, 2007 7:35 am EDT

Ordered handy club mag years ago Recieved an unordered magazine . I did keep and sent payment ---But I also sent a message to "NEVER EVER SEND AN UNORDERED ITEM" again . Recently recieved a Calender---They either want it back (( which will cost them $20 dollars for me to send ) or feel free to stop over and PIC_UP I hope this gets to the right people

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Jerry Vess
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Sep 30, 2007 5:03 pm EDT

I am a voluntary life member of The Handyman Club of America. When I first joined (10 - 15 years ago) the club was just starting and it completely different than it is today. The magazine was very helpful and most members were sent products to evaluate and keep at no cost. Over time the club got bigger and like most organizations, when that happened things changed. They still send members products to evaluate and keep, but with so many members your chances of being picked are small. Other than the magazine, which is not as good as it once was, the only things I receive form the club are solicitations to purchase cheap tools made in China at greatly inflated prices. NOW THE CLUB HAS STARTED A NEW BRANCH CALLED STREET MACH. THIS NEW CLUB IS DEVOTED TO STREET LEGAL HOT ROD CARS AND HAS NOTHING TO DO WITH HANDYMAN WORK AROUND THE HOUSE. EVEN THOUGH I DID NOT REQUEST BEING INVOLVED WITH THIS NEW CLUB, THEY ARE SENDING ME SOLITATIONS TO JOIN. A FEW WEEKS AGO I RECEIVED A CALENDER FEATURING HOT ROD CARS FROM THEM. THE CALENDER HAS PRINTING ERRORS AND OTHER FLAWS AND IS OF NO INTEREST TO ME. TODAY I RECEIVED A STATEMENT FORM THE CLUB TELLING ME I MUST RETURN THE CALENDER OR PAY THEM $14.95. WHAT AN OUTRAGE. I AM SENDING THEM AN E-MAIL (NOT THE CALENDER) AND TELLING THEM HOW VERY MAD I AM THAT THIS CLUB HAS DETERIORATED TO THIS LOW LEVEL. I WOULD NOT RECOMMEND JOINING THE HANDYMAN CLUB OF AMERICA.

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linda mcgee
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Sep 25, 2007 8:55 am EDT

HERE'S THE REAL SCOOP: I called our Governor's Consumer Affairs office here in GA. The agent could not believe that the Handyman Club of America had to audacity to SEND a bill through a collection agency. (He said they normally just call so there is no paper trail.) He gave me the tel # for the Attorney General of NY since the RMCB Collection Agency is from that state. (That # is [protected] just in case you may wish to contact them.) They were most interested and then told me to call the MN Consumers' Affairs office since Handyman Club is located in Minnetonka, MN. (Their # is [protected].) They gave me this # to call to get to Handyman: [protected]. I called and the phone was answered "The History Channel Club". I waited and spoke to a gal explaining about the collection agency demanding $325 and getting a "renewal form--dues discount offer" the very next day in the mail. I gve her both Handyman Club Member numbers (they were different on the collection agency paperwork and the renewal form form. The renewal form said that I had to reply by 9/21/07 to receive my "dues discount" if I paid my $15. The gal crossreferenced both #s and found me. She said it was a huge paperwork mess and immediately "killed" the collection agency demand. Then I asked her about the renewal form and she said that was goofy to because I was paid up until August of 2010! I could tell by her voice that she was onto the scam and she tried to act super innocent. I proceeded to tell her that the MN Consumer Affairs was onto the Club and that they had better watch out and clean up their act. I told her to visit this website and check out all of the folks who had written complaints here. CALL [protected] and file a complaint and then call [protected] and get your situation straightened out. Please let them know that you are onto their scam tactics. We must all act to clean this up. Also interesting was that the [protected] answered as "The History Channel Club". There must be a lot of "clubs" out there doing the same thing to collect $ illegally from the general public through this shady 800#. Please post your results once you get on the phone and call! Thanks.

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linda mcgee
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Sep 24, 2007 7:00 am EDT

I'm in the same boat! To get a collection agency notice one day and a request for me to join the Club the next is outrageous! I did sign up for a magazine subscription only! I never signed up for the Club and I resent their tactics! They have lost me as a subscriber.

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Charles Welcome
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Sep 23, 2007 9:10 pm EDT

I rec'd a solicitation and found it interesting that no contact info was available so I couldn't ask any questions.
It was interesting because a year ago I rec'd a similar solicitation and was able to ask how they could promise $30. worth of merchandise for a $12. subscription, it turned out that they didn't only for a long term commitment and after payment etc.

I suspected then that it was a scam, now that I read the other complaints I am sure of it, I did sent in the application without money about two months ago and have heard nothing.

I still have the Dues Invoice which came with the offer, it says "Payment Due by 9-27-07, that is 3 days away, I wonder what will happen ? I not planning on getting the free sample issue that I sent for, I hope I don't get a bill. It is interesting that a one year membership is $12, but if I prefer I can save big money by signing up for 3 years @$36.00 ?

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Brian Sjoden
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Aug 10, 2016 5:44 am EDT

Help! They keep harassing me! Everyday it is something new; calls, letters, books, magazines, collection notices when I cancelled my membership months ago!

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Rebecca Thomas
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Sep 12, 2007 9:47 pm EDT

I have no complaint with this company at this time but i did look it up on Better Business Bureau. it pretty much said the company is okay and that they have tried to deal with everything. this club is on of about 5 or so that are under a company called:
North American Membership Group Inc.
12301 Whitewater Dr.
Minnetonka, MN [protected]
Phone [protected]
Fax [protected]
website www.namginc.com
i suggest that anyone wanting to know more look it up on the BBB site and or talk directly with the company above.

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Jules Rabalais
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Sep 11, 2007 2:09 pm EDT

I too got spammed by a sleazy e-mail ad got trapped for about 20 magazines. All have been receptive and cancelled except
Handyman, which is a division of History Channel.com
Try burning them with e-mail and then the handyman will stop the phony billing.
The collection agency under law cannot sue anyone, all they can do is send notice and make empty threats. They make 50% of the money owed. Make them use it up with letters.
P.S. Handyman Club of America just hung up on me after waiting a long time. Now is the time for History Channel,com
Jules rabalais

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Suzanne Banyai
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Sep 11, 2007 6:04 am EDT

I don't know if this is the right place to contact, but why can't I open the Handyman web site. I could before now all of a sudden I can't. This is the only place I found to contact somebody. Thank You

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Bob Johnson
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Sep 07, 2007 8:37 am EDT

Lawrence Okrend, the president of the club, can be reached at his home at [protected]. This information along with his home address for mailing unwanted items to, can be found at zabasearch.com.

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mark herbert
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Sep 04, 2007 3:21 pm EDT

I sent $24.00 to handymanclub of america two months ago and haven't received a magazine or anything.