CopperAluminum.com / Handan Wangguan Metal Technology Co.
reviews and complaints

1. name of indian company: asd trading company
2. contact person with designation: sompal singh, ceo
3. address: bc-9 mianwali nagar, new delhi, 110087, india
4. contact no: [protected]
5. fax no:
6. e-mail: [protected]@asdtrading.in
7. name of chinese company: handan wangguan metal technology co., ltd.
8. contact person with designation: amy, sales manager & mr. limin zhang, owner
9. address: no1, chengxin road, development zone, handan city, hebei province, china
10. contact no: +86 [protected]
11. fax no:
12. e-mail: [protected]@copperaluminum.com
13. amount involved in us dollars: 12643 (30% advance = $ 8738, travel & lodging = $ 1500, penalty for contract violation = $1456 (5% of contract value), pre-shipmeny inspection payment = $ 500, currency depreciation loss = $ 450)
14. nature of complaint against the chinese company: infringement of the contract and non delivery of goods after payment of 30% contract money as advance.
15. present status of the dispute: refund still not issued
16. certificates/documents enclosed:
- performa invoice
- sales contract
- proof of bank transfer
- refund contract
- communication regarding refund
17. narration of the case with chronology:
I, sompal singh, came across the above stated company on b2b portal "made-in-china.com" & "globalsources.com" to import 25 mt aluminium wire scrap. after telephonic (via wechat) discussions, I planned to first visit the seller in china and inspect the stock before I could place the order. the series of events are listed below in chronological order:

11/10/2018 - I reached handan, china with a return ticket of 25/10/2018.
12/10/2018 - the seller came to recieve me from the hotel and took me to their office and then took me to visit the junk yard where the stock was placed. I inspected the material aluminium wire scrap and found the quality to be as per my requirement. we decided to proceed with signing the deal. the same day I signed the contract to buy 25 mt alumimium wire scrap at price $1165/mt. total contract value $29125.
15/10/2018 - I initiated the payment of 30% advance i. e $8737, as per the agreed terms in contract
16/10/2018 - the payment was credited to sellers account as per my bank. as per the contract, seller was supposed to ship the material within 3 days of recieving the advance payment. the seller confirmed that he recieved the money but he will not be able to ship the material in 3 days. he gave a revised date of shipment as 22/10/2018
22/10/2018 - supplier defaulted to ship the =material and explained the reason as inability to procure the material and asked for 2 weeks. since I had already spend 1500$ on my travel and stay and all other arrangements, I decided to allow the seller some more time and placed trust in him. the seller asked to book a trip for inspection around 5/11/2018.
25/10/2018 - I came back as per my schedule.
29/10/2018 - I texted the seller that is 5/11/2018 final so that I could book my tickets. seller tells me that the price is increased by $150. I disagreed as this was not the agreed price and seller said if we do not agree we can cancel the agreement and ask for a refund.
30/10/2018 - we told the seller to cancel the contract and initiate our refund of the advance paid. I also signed a refund agreement with the seller stating the refund will be issuesd within 24 hours of signing the refund contract. the seller insisted to send the refund in my personal account instead of company account. I did not agree to it as this could become a case of black money / money laundering. I doubt the intentions of the seller and refused to accept money in my personal account as the payment was initiated from the company account.

It has been 1 month since the refund agreement was signed but we have not recieved any refund yet. the seller is deliberately delaying the matter and not responding to our refund request. I need the support to get all the money I have spent on this deal and get this company blacklisted so that no body else falls prey of such fraudulant transactions.

Nature of complaint: " Failure to abide by the sales contract and not refunding the 30% advance paid to the company"

Description:
I signed a sales contract with this company to purchase 25MT of aluminum wire scrap on 12-Oct-2018 and paid 30% of total contract value as advance. The total value of the contract was $29125 and advance paid was $8737. The sequence of events were:
10-Oct: I reached China to meet the supplier and inspect the material.
12-Oct : I signed contract with the Buyer for 25 MT
16-Oct : 30% advance payment was credited in suppliers account
19-Oct : Supplier refused to abide by the contract clause" Supplier will be dispatching the material within 3 working days of receiving the payment". He asked for 3 more days.
22-Oct : Supplier asked for 2 more days
25-Oct : Supplier says he needs 15 more days. I had to come back as my ticket was reserved for 25-oct.
29-Oct : Supplier increased the price by 150$ and asked for more advance. I refused to accept the increased price and asked for the refund.
30-Oct : The refund agreement was signed stating" the refund will be initiated with 24 hours of signed consent"

It has been 1 month since the refund agreement has been signed but I have received no refund from them.
I have all the documents to support these claims.

Contact details for the supplier:
Owner: Mr.Zhang
Admin : +86 [protected]
Sales Manager: Ms Amy: +86 [protected]
Tell.no.: +86 [protected]
Mail:[protected]@copperaluminum.com
[protected]@copperaluminum.com

Can you please help me resolve the dispute with the seller.