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The good, the bad, and the ugly - discover what customers are saying about Hancock Bank

Welcome to our customer reviews and complaints page for Hancock Bank. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hancock Bank.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hancock Bank's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hancock Bank, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hancock Bank. Your feedback is an important part of our community and will help others make informed decisions.

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6:31 am EDT
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Hancock Bank Checking

Dear Hancock Bank Administration:

I am very angry at the way you have charged service fees on this account through the years. There has been very little regular checking activity on this account and I have kept thousands of dollars in it. I've had eighty to one hundred thirty thousand in my other account with you with almost no checking activity on it. Yet you have nickled and dimed me on the ****7858 acount with service charges from eighteen to twenty one dollars a month for more than three years. Shame on you for it. This is another way older people like myself are taken advantage of in today's banking world. If a hundred thousand dollars in two accounts is not enough for you to waive the service charge, how much would it take? Harold Mobley

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11:42 am EDT
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Hancock Bank Horrible Bank!

Worst bank I have ever had. They find anyway to charge you. They not only charge you monthly if you don't keep over $250.00 daily in your bank account, but they charge you $20.00 to send, and receive a wire transfer! I have never had a bank do that!, I have moved around a lot and have had several different banks, and this one by far is the most money hungry one. Be careful, they will find some way to squeeze money out of you.

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7:37 pm EDT
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Hancock Bank overdraft fees

Hancock Bank will try to get every wrong earned dime they can from you. They recently charged me with $261.00 in fees. My husband works offshore and he usually handles all the bills with his account, We have 2 seperate accounts. I had no contact with him and was responsible for getting the bills paid. I paid one bill with my account that was supposed to get paid from his so my money was a little shorter than normal. From October 9-11th I made small purchases at gas stations and what not that were $2-$6 in total. On the 12th of October I made a purchase at Wal-Mart for $118.00. Hancock Bank ran my $118.00 through first and then ran the 9 items ranging $2-$6 last even though that was not the order in which I used them. Then they charged me a $29.00 fee on each small item that went through! $261.00! I understand I owe one fee of $29.00 because the wal-mart charge would have been over what I had at the time but I should not have to pay for the other charges, which when I spent the money I had it... I have already talked to 6 different people and they have been rude like you wouldn't believe.. I am so fed up with them. I will definately be taking this further.. I have already contacted a news crew to do a story about it. This should be very interesting since I already have about 20 people wanting to tell their horror stories of banking with Hancock Bank. The money was not rightfully theirs and it would have done them so much better to just put it back in my account. I have 2 small children and bills that have to be paid.. Come explain to my kids they can't have something because these people took our money! Makes me so upset. I will get it back. I am taking this as far as I have to to make sure of it. I have infact, already contacted my lawyer who will further assist me from here. You will regret treating your customers like this.. Get ready for the media and bad reps!

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pest11
, US
Sep 25, 2015 6:57 am EDT
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Hancock bank just charged my 91 yr old Mother a total of 70.00 for over draft fees that they caused this is so wrong and she has been with them for years I wonder just how much the have taken over the years from her like this.. If I could talked her to changing banks I would but she is to set in her ways.. This bank should be ashamed of what the are doing to the elderly and the rest of the people who trust them with their money...cjb
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joe4 joe
, US
Feb 12, 2012 2:53 am EST

God bless there CEO for making 1-2 million a year plus stock bonus's. I may not care who I hurt with that kind of salary.

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msmom
261 Pine Ridge Drive, US
Apr 16, 2010 8:49 am EDT

Hancock bank has ripped me off for $232.00 this month and $174.00 last month. They run your large transactions through first and then if you go over all the little $5 and $3 transactions are hit with the $29.00 fee. This is not right! They should be required to run transactions in the order they are made. And they deceive you by showing a balance available and when they do their magic accounting your account is overdrawn. This used to be a good local bank and if your account went over you had until close of business to make a deposit and if a situation did arise where you had multiple overdrafts the managers used to be able to remove some of the charges (usually they would do half). I hope they are hit with a big lawsuite and I hope they go down.

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Krayo12
Diamondhead, US
Dec 03, 2009 11:19 pm EST

Maggie your the one that dont know what your talking about! At night they run debits first and deposits last for the reason of charging fees!

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Krayo12
Diamondhead, US
Dec 03, 2009 11:17 pm EST

Yes they are I have a business account there and i would make deposits on friday and then do payroll and they would still charge me overdrafts because they would run the checks through first and then the deposits at night! In the months of march april and may Hancock Bank charged me $3600.00 in fees!

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lp31fl08
, US
Dec 03, 2009 10:37 am EST

maggie u r just plain rude! u must work for hancock bank ! The lady is right hancock bank is a rip off they will hold all the small charges until the larger ones hit first making more money off the poor person! instead of one bank fee they are charged 5 or 6 bank fees for the smaller charges I have had the same problem with that bank and just withdrew my money and closed my account they will not get anymore of my money they are enjoying taking the little mans money!

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1:09 pm EDT
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Hancock Bank Bad Service and Misleading

I have been doing business with this bank for about 20 years now and have had a "decent" relationship with them. They have in the past been very good until I ran into this "new manager". He asked if we do e-banking and I said no. He asked if we were interested and I told yes but I have been having issues with his merchant account raising my rates. I process cc with them and I was in the process of looking elsewhere because they keep on raising the rates and not keeping their end of the contract. Well, this manager told me that he will get with the merchant account and straighten everything up for me. Sure enough, I got a call from the merchant account within a few days to "try" to resolve the issues. They scheduled a time to come out to go over the rates and get some better rates. In the meantime, the manager came by with a stack of documents for me to sign to get me e-banking. I was suspicious about some of the documents because it was asking for all other information such as tax payments, federal payments, income payments, etc. I took the documents and told him I would look over it and have it sign when he came back. I never signed it because it was actually to get me enrolled in all these other services that I DID NOT want. When I asked the manager about these other documents, he told me that's its procedures. What a bunch of BS when clearly this man was trying to mislead me into a contract that was not clearly explained. Now, remember the merchant account that I was supposed to meet to get my rates squared out... well, he never showed up or called to explain why he's not coming. I tried calling him and only get the voice mail and never a call back. I do suspect that this manager had something to do with him not coming to "take care of their customer" who have been with them for over 20 years now. I am now looking to other banks but these days, I don't have any faith in any banks. They are not trustworthy nor do they have any integrity.

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12:00 am EST

Hancock Bank Unauthorized charge!

I don't know who u guys are but i have $39.95 taking by you and i am mad as hell. If u know whats best u will returned it as soon as possible. I never even heard of this company. I am a single mother with 3 kids and i don't have time for you all to fraud my money out of my account. How did you get my account number please explain. I am going to be waiting on a response. If i don't hear from yall in 24 hr. U will be hearing from my lawyer. This is not a threat this is a promise. Have a bless day!

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Mrsnitt
, US
Nov 06, 2010 1:42 pm EDT

Hancock Bank took over our bank and the negotiations we had to refinance our lot loans. The kindly offered us an 8.25 mortage (versus the 3.25 we were paying) with an balloon payment in a year. Because Hancock bought our bank from the FDIC, they know our loans will be paid whether or not we give them a nickel. So they opt to exploit our situation and demand an outrageous interest rate and terrible terms (by the way, we've always paid and never been late). They have no motivation to work out a deal with us. That's a lousy way to treat customers.

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Craig Bullim
,
Jan 19, 2008 10:18 pm EST

Can't afford to lose $40 and you have a lawyer?

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