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Hampton Bay Ceiling Fan / broken, no customer service

1 Hackettstown, NJ, United States Review updated:

I moved into a rental unit with a Hampton Bay ceiling fan. It worked at first but one day it stopped. The remote does work; I can use it for another fan in the unit. The problem is with the actual fan.

I've asked Home Depot for help and have been yelled at and hung up on. "We don't service Hampton Bay fans!" is all they will say. There is nowhere else to turn for help except for a Hampton Bay web site that charges the consumer to ask a question!

Really...you can either call Home Depot and get hung up on, or write to Hampton Bay and actually pay them to tell you how to fix their shoddy product. This is ridiculous.

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Comments

  • Ho
      14th of Apr, 2010
    0 Votes

    Hi,
    My name is Michael from Home Depot Customer Care, I am sorry that you are having some issues with trying to replace your Hampton Bay remote, I will be glad to assist. Please send a detailed email with product details to michael_care@homedepot.com

    Michael
    The Home Depot
    Atlanta, GA 30339

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