Menu
CB Cards and Greetings Hallmark 2501 Mcgee St, Kansas City, MO, 64108, US
Hallmark company logo
Hallmark
reviews & complaints
Hallmark company logo

Hallmark

2501 Mcgee St, Kansas City, MO, 64108, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
Closed
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:30 am - 4:30 pm
Sun
Closed
ComplaintsBoard
L
3:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark - keepsake defective motion ornament not covered by warranty

I purchased from Hallmark in 2011 the Peanuts/Snoopy wireless battery operated synchronized sound and motion 4 piece ornaments. The following year in 2012 I added an additional piece (Linus with a trumpet). The unique feature of this set is that when one piece is activated, the others join in with their musical instruments sound. Well, this year (November, 2015), I put out the 5 pieces and found that the Linus piece does not join in. I called Hallmark customer service and asked about the warranty since their motion ornaments usually have a 3 year warranty (or so I thought). I was informed that not all of their motion ornaments were covered under this warranty. In fact, only the pig-tail ones that connect to the Christmas tree miniature lights is covered. When I told them that I have several battery operated ornaments including the Peanuts set, they said these also were not covered. When you spend between $25 - $35 for each ornament you expect some sort of guaranty against workmanship defects. These ornaments only come out at Christmas time so you can see that the Linus ornament was only used for 2 months in 2 years. I am so disappointed with Hallmark not standing by their products especially if they are defected. I have purchased so many motion and sound ornaments over the years and will now stop. If you cannot trust the company from whom you purchased the items, then you must send them a message by not making any future purchases. I am so dissatisfied with the whole experience

Read full review of Hallmark
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.