Hallmarkdeceptive product description

date received 06/21/2018
date contacted customer service 06/21/2018
The blank card stock on the website as well as the boxes received were indicated to be "85 pound stock" The cards I received were not near 85 pound stock. They appeared to be not much thicker than a sheet of copy paper. They were not near as heavy as I have purchased previously from Hallmark.See Top 10 Worst Companies in Kansas City, MOI was completely dissatisfied and requested a refund. I was told to return them to Hallmark. USPS charged $19.60 for the return postage. When I contacted Hallmark Customer Service their email said "While Card Studio uses Hallmark images, it is not a Hallmark product." The Hallmark website say clearly it is a genuine Hallmark product.
I paid $37.99 or deceptive merchandise and $19.60 for return postage.


Jun 23, 2018

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