eBay
reviews and complaints

I returned relics of saints to this seller once and requested a refund. He then sent me an invoice for his "additional fees" and when I filed a complaint to eBay he refused to refund me once again, sent me some trash in package back with a tracking code he submitted to eBay and offended me many times on racial basis. eBay didn't want to solve any of my further complaints.

Please do NOT buy from MoonStar7Spirits, (MS7S) she is a scam artist and liar. She ripped me off $49.99 dollars. I bought HAUNTED PSYCHOKINESIS RING MOVE MATTER WITH YOUR MIND! from her and she said it would work, and when it arrived, I read the instructions from her on an email, and it DIDN'T work! I kept trying, and have been for 1 week so far. I tried emailing her the first day it didn't work and she never replied. She has a return policy, but she won't answer my email. And according to others, she lives in a few different states.

She is a complete scam artist people! And don't waster your money on her. Don't be deceived by her eBay "Top-Seller" theme on her product page, and I don't know how she got that. And most importantly, how does she get all the "WONDERFUL" feedback?

Another one interesting fraud scheme on ebay. It is very likely that employees of the Chinese post office (or other people who have access to the post office computer network) are involved in this scam.

THE FRAUD SCHEME:

1. The seller opens an account on ebay.com and begins to sell some goods at low prices.

2. The seller obtains some "positive feedback" by properly selling and delivering some goods.

3. The seller obtains a fake tracking number that he or she can give to the customers. If the buyer tries to track this number on the site of the destination post office it tells that the parcel was accepted by the Chinese post office. This status never changes.
The important moment here is that this number is not available for tracking on the Chinese post office site.

4. The seller then tries to persuade the buyer not to apply for the refund. Seller tells buyer that the item had been sent already and gives that fake tracking number as the "proof". The aim of the seller is to keep the buyer from "opening a case" during 45 days from the purchase date in order not to allow the buyer to get the refund.

5. When 45 days have passed the seller terminates the communications and the buyer looses his (her) money.

THE CASE:

On 01.14.2011 I bought a digital pH meter with two Buffer Solutions:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150475353359&ssPageName=ADME:X:eRTM:US:1123

Digital pH Meter Tester LCD Monitor +2 Buffer Solutions
Item number: [protected]
Item location: Fast Shipping From Hong Kong, Hong Kong
Sale date: 01/14/11
Seller: iloveaviva

The item was payed immediately via PayPal service (paypal.com):
Date: January 14, 2011
Payment To: 王 莉
Amount: $13.79 USD

On February 14, 2011 I contacted the seller via email to ask where is my item. The seller told me that the item was sent on January 16th via registered airmail. The seller also gave
me the postal tracking number: RA076557995CN which is fake I think.

I live in Ecuador and it is still (March 25th, 2011) possible to track this number:
http://www.correosdelecuador.com.ec/pages/interna_rastree.php

This page shows the following info (translated from Spanish) for the item RA076557995CN:
========================================
Date and time: 20/01/2011 1:49:00
Country: CHINA
Place: 201500
Event: Item received from client (Exit)
========================================

But (and it is very strange) it is not possible to track this number on the Hong Kong post office site:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

Also it is not possible to track this number on the Chinese post office site:
http://www.ems.com.cn/qcgzOutQueryNewAction.do
信息提示:No information for this tracking.

eBAY IS charging double on what they call "final value fees". A seller is charged an "insertion fee" for being able to list an item as an auction (one fee) and as a buy it now item (another fee). Both fees are insertion fees and make sense. The problem comes when the item is sold. It can only sell ONE way or the other. If an item sells as an auction, the final value fee is a % based on the sell price. However, if the item is sold as a "buy it now" item, then there is a final value fee schedule based on the dollar value of the item sold. I have found that when some of my items sold this way - I was charged BOTH the buy it now final value fee AND the auction % fee - as if it sold as an auction too (which is a much higher fee). THIS IS DOUBLE CHARGING FOR THE FINAL VALUE FEES. When I complained, they DID issue me a credit for all of these items, but informed me that doing further business with them, I would continue to be billed in this manner. However, nowhere on any of their information in customer service or on their websites, does it state that as a seller: 'YOU WILL BE CHARGED BOTH AN AUCTION % FINAL VALUE FEE AND A BUY IT NOW FINAL VALUE FEE' no matter how the item sells. They don't say that because that is double charging for the same service. The insertion fee is paid under BOTH ways because as a seller, you want to give the buyer both options. However, in the final value fee - which is only based on the sold item - they can't charge both fees. It should be based on how it sold and as per their fee schedule. Yes, they try to confuse you. But this is really clear and I wish I knew where to go to get to the appropiate people to complain. I want to continue as a seller, but cannot do so, until they correct this problem. Out of my 16 items sold, which sold for just under $300 (not including shipping charges) they over charged me 8 times for a total of $5.26. I was issued a "one-time" credit because I MADE SENSE! But I was warned that it would not be done again. This is not right and they need to be notified and correct this. The amounts are small and maybe people don't notice - but they should. If you can help me or know where I can go, contact me at [protected]@msn.com. THANK YOU

E -bay, paisa pay are making fool to Indian Customers.. they alwayz stop the payment of the seller.. and show your payment is on hold.. When we call them then their executives doesn't have answer. I had Seller account with them, they put my account on hold without any reason. I donot know what they are doing online...

I have been a member on Ebay for ten+ years. I've bought as well as sold, having only two issues in all those years. I sold a baby book that the purchaser changed their mind on. I gave them a return, however, upon receiving the book back, it was ruined. It looked like it had been sitting in the rain (possibly on their porch). I contacted Ebay and was told I had to return the money since their was no proof the book looked like that when the buyer received it (the buyer said in feedback that it was received in great condition). I refused and Ebay took the money anyway. I did not sell again for over a year. Last week I sold a couple of pairs of jeans that were non refundable (didn't want to deal with wrong size issues). She wanted a return and opened a case, stating they were not what she ordered. I called Ebay and they said I did not have to give her a return, their were photos and descriptions and I stated no returns. Ebay gave the buyer my phone number, who then left nasty messages on my answering machine. I called her back and told her I would give her a refund upon receiving the jeans back but would not pay for her return shipping. She said ok. I never received the jeans back and the case was escalated by the buyer, saying their were stains on the jeans (this was well over a week later). Ebay issued a refund and I never got the jeans back. I immediately closed my account which according to them, will take 180 days. They have also made it to where you can only leave positive feedback for buyers. If you sell on Ebay, you put your Paypal acct at risk. They will take the money oout, even if you do not agree. They will also give your contact information out without your consent as was done to me.

I bought a nikon camera from them, on Ebay . After I paid using PayPal they me to call and verified my order.
They tried to Sale me extra Warranty and battery. When I refused to take it they hang up the phone on me and I never received the pkg, till this week when I ordered a Nikon USA I received Grey market item.

When called customer service they refused to help me I charge back my card, please feel free to report if you have same issue like that .

I was an ebay seller for a year. I received alot ofpositive feedback, 1 neutral and 1 negative feedback. Ebay suspended my account all of sudden, because i broke their policy. Which one, I still do not know. I was tired of giving them all my profits anyway. I guess they checked my paypal account and found out that I used it to purchase items from China. Why should thisbe a problem, when the majority of ebay sellers are in china. Do they think Chineese sellers import goods from USA to resell? I guess ebay is run by an Asian.

Yes, read it and laugh all you want. I hadn’t used EBay for about 2 years and wasn’t aware of how things were working and was in a hurry to get my cash.
Here goes the story. Right.
I’m saving up to build my own computer, so I decided to start selling a few things on eBay.
To start with, my PSP. I put it up on EBay for $350 Buy it Now on Wednesday night. On Thursday morning, I woke up and it had sold. I was happy.
Someone in the US had bought it, and he emailed me his postage address and wanting to know the total price including postage. I emailed him that since it was meant to be posted to Australia only, I would go to the post office and find the costs to the US. So, on Wednesday I go to the Post Office and get the prices. $71.50 for Standard Air Mail, $89.50 for Express Courier and $40.85 for Sea Mail (you can’t send lithium batteries by air).
I emailed him that night (Thursday night) once I got home telling him of the options and the total prices.
I wake up on Friday morning and check my emails. He sent me another email telling me that he wanted the PSP shipped to his friend who is a missionary in Nigeria. I was fine with this, and he told me the prices of postage from the Aus Post website. I was fine with the prices.
Since I had not used PayPal or EBay for about 2 years, I was un-aware of how they worked now. I got an email, which I thought was from PayPal that morning, saying I had an Instant Payment from him and the money would be debited into my account once I had shipped the item and sent the so called ‘PayPal’ the shipment tracking number.
So on Friday, I go to the post office and send it off to the provided address in Nigeria by Sea Mail for around $45.
I get home, and send “PayPal” the shipment tracking number to receive my payment. So called “PayPal” said I would have my money in my account in 24 hours.
On Friday night, I get an email from EBay saying that his account had been hacked and that the listing had been removed. They said not to continue with the transaction.
Then a fake email from EBay came through saying it was OK to go through with the transaction.
I then studied the previous emails I got from so called “PayPal” and discovered they where phony email addresses. [protected]@accountant.com but the name was [protected]@paypal.com, so in my hurried state I thought it was all fine.
I e-mailed PayPal, EBay and advised them of the phony emails.
EBay gladly refunded the $3.69 Listing Fee. Oh joy.
PayPal said they would look into it.
Anyway, on Saturday morning I hurry to the post office to cancel the package.
I get there and asked if I could stop it. They say “Oh sorry, it has already been sent and there is no way we can stop it”. I was like are you serious?
I’ve written up a report and have sent it to the QLD Police, and will soon send it to the Australian Federal Police.
It just disappoints me how people can do this.
I presumed that it was how PayPal worked now (having to send the tracking number for the payment to come through) since I hadn’t used it for so long.
These Nigerians are losers, ###s and people with no lives. It disgusts me.
I’m really pissed off as now my parents now need to help pay for my computer.
Any suggestions on what to do?

This is luxwear ebay seller is big scam.all the Hermes Bag in luxwear's store and website are fake. luxwear get the hermes bag all from china.

luxwear has been cheating one me with 3 Birkin bags.

I recently traveled to HK, and there are many second designer bag store, I went into the one located in Kowloon with carrying my birkin bought from luxwear. I asked the owner if they sell their bags on ebay, the said no, cause 90% hermes on ebay are fake. I was shocked as soon as she said that, then I showed her my birkin i bought from luxwear, she said sorry I wouldn't sell your birkin in my store.i keep asking her, is that means this is a fake bag, she said if I were you I would return it.

I spent almost 40K on these 3 birkin, now everytime when I looked at them I am very upset. I wanna know whoever bought birkin from luxwear seller. lets get our money back.

I had purchased Epson home projector from ebay India with my id nani52k from seller 12c world and paid amount of Rs. 82450 on 1st of Jan 2011. Paisa Pay ID : [protected]. They informed that the product will reach me by 22nd Jan 2011 but I did not received in time. I got the product on 24th Jan. When I opened the product there was no lamp inside the projector. I had complained this to ebay and the seller gave me a message that he will take care and ebay will solve my problem. From then I was sending messages to the seller but no response. I requested the seller to send my original lamp but he did not respond. I had put a claim regarding this to ebay. Almost 20days passed and on 13 the Feb, the claim adjuster told me to send the product back. I had gone to Blue Dart and DTDC courier person to send it back to the seller. They asked the tin number of the seller to send the item. So I informed this to ebay that I want tin number but they have not given. After 3 days the ebay sent me mail stating the claim was closed as I did not return the product back. How can I send the product back without tin number of the seller? I asked them for my original lamp or repayment of the cost of my lamp. But ebay did not keep the commitment of paisa pay protection and cheated me. I want the company to provide my lamp or repay the cost of the lamp.

cheating by seller and claim adjuster ebay
View Case: Claim submitted

Item: GEB - [protected] - Epson home cinema 8350 HC 8350 HC8 ( [protected]) View purchased item - opens in a new window or tab

Transaction end: 01-Jan-2011

Seller: Seller name: i2cworld_inc3

Case type: Significantly not as described

Case status: Claim submitted

Where would you like to go next? Item I last looked at
Resolution Centre
My eBay

Previous messages
nani52k 01-Feb-2011 at 12:06:16 IST
Claim Submitted
Comments: hi
after almost 7-8 mails seller did nor responded tomail he send me one mail i issue will be
resolved with ebay please look into i wasted almost rs 81450. this is first time in ebay i am facing
such type of problem .please reimburse my amount imm its more than one month i had paid for this item
eBay Note: Within 7 days, eBay will email you with further claim instructions.

nani52k 31-Jan-2011 at 20:46:58 IST
hi sir

please try to undustand my problem i had paid for this item one month before and the item
is dead useless with out orinal lamp with housing please send me the orginal lamp with housing which
i enquired in india we will not get here as this model is not available in india .it will be very
thank full if u send my corrct item or please refung my amount .this never happned to me this was
frttime in ebay

thank u

nani52k 29-Jan-2011 at 10:40:31 IST
hi sir
waiting for ur reply the item which u send was not working as lamp was removed and send so
please send the item which works ie with new lamp or refund my amount it almost one month i had paid
for the item please resond and do need full imm thank u

nani52k 25-Jan-2011 at 17:21:54 IST
hi
i contacted the ebay they said that my problem will be solved with u .please try to undustand
my problem and solve my issue
thank u

nani52k 25-Jan-2011 at 17:20:45 IST
hi
i contacted the ebay they said that my problem will be solved with u .please try to undustand
my problem and solve my issue
thank u

i2cworld_inc3 25-Jan-2011 at 15:53:08 IST
Dear Buyer,

Please contact ebay customer service on toll free number [protected] they will
help you out to resolve your issue.

Thanks & regards,
i2cworld

nani52k 24-Jan-2011 at 20:59:15 IST
Item Significantly Not As Described: GEB - [protected] - Epson home cinema 8350 HC 8350 HC8 (#[protected])
Payment Method: PaisaPay
Payment Date: 01-Jan-2011
Additional Details: i had paid for this item on 1ST of jan and must delivered before 22 nd jan but i got it on 24 th with
no reply to my mails by seller these many days when i try to contact and now when i open the projector
there is no lamp inside the unit. the seller had romoved the lamp and shipped the item to me the
projecter will not work with out lamp . the lamp in side projector cost arround 20000 in india .i
want the seller to send my lamp imm or refund the cost of lamp to me imm
we ar looking into the matter. Please have patience.

Original Message Follows:
------------------------
hi sir
waiting for ur reply

On Mon, Feb 7, 2011 at 1:01 PM, nani kri wrote:

HI SIR I HAD PAID FOR THIS ITEM ON IST AND AND ITS ALMOST 40DAYS PLEASE
SOLVE MY ISSUE AS PRIORTY BASIS AND ITS AMOST 15 DAYS I HAD CLAIM OF
THIS ITEM, THIS IS FRT TIME I AM FACING WITH EBAY AND U ALSO DID NOT
TAKE ANY RESPONCE AS IT IS PROTECTED BY EBAY AND PAISA PAY U TAKE IMM
ACTION AND SOLVE MY ISSUE
WAITING FOR UR REPLY

THANK U

On Mon, Feb 7, 2011 at 12:34 PM, nani kri wrote:

hi sir

this regarding the item ie tube of epson 8350 with housing the orginal
lamp from epson company in us cost is arroung $ 399 dollers coustums for
lamp in india item is $100 and shipping is another $100 approcimate
total cost of missing item when reached to india will be arroung $ 600
dollers .In indian rupess it will app rs 30000. INSITE OF THIS IT WILL
NOT BE ORIGINAL .BECAUSE THE FRT LAMP WHICH WILL BE GET IN THE PROJECTOT
WILL WORK FOR 4000 HOURS AND REPLACEMENT LAMPS WILL NOT WORK AS GOOD AS
THAT THE LAMP U PURCHASE FROM US WILL NOT BE GRANTEED .SO ITS ALMOST
LOSE TO ME AND WASTE OF MONEY AND TIME SOPLEASE LOOK INTO IT.

THANK U

On Mon, Feb 7, 2011 at 11:41 AM, eBay India Customer Support - insppp
wrote:

Dear Buyer,

This is with regards to regards to Claim # 41829 file by you against
Seller ID: i2cworld_inc3 for Item # [protected] ( GEB - [protected] -
Epson home cinema 8350 HC 8350 HC8 ).

As I have noticed that you have received the item however you have not
received the Lamp which was the part of the listing and because of which
now item is not useable. I would like to inform you that I am following
up with your seller I2C and also with the International seller for your
claim.

As this may take certain time to get the resolution. Hence I would
request you to have a patience and to co-operate with us in this matter.
Once I hear the feedback I will call you and update with the status. In
a meanwhile I would request you to get back to us with the market price
of the missing item. So that I can also convey the same information to
your seller.

Thank you for your time.

Regards,
Ashish G
Claim Adjuster

eBay Inc. Headquarters
Whitman Campus
2065 Hamilton Avenue
San Jose, California 95125
[protected]
[protected]
http://www.ebayinc.com
http://www.ebay.com
http://www.paypal.com

eBay provides Buyer Protection Fraud in favor seller who keep pay eBay listing fees and PayPal transaction fees that rejected my 79.99 refund request since buyer pay nothng to eBay. PayPal - www.paypal.com is an eBay company.

I did not receive an $79.99 order includes shipping fees that order from a Hong Kong seller though eBay and made payment to Paypal on December 24th 2010.

eBay kept sending the same message that provided from Hong Kong seller who claimed they mailed this order on December 30th 2010 while Paypal transferred 79.99 to Hong Kong on December 29th 2010 and item arrived in New York on Jaunary 8th 2011.

eBay Buyer Protection vs meritline.com and 6Ave.com

I got resnt item from 6 Ave within 3 days after I claimed that I did not receive my order around one years ago. I got my full refund from meritline.com within one day around three months ago. The reason I asked refund beause the item shipped from Hong Kong and I dont want to keep waiting for the other month.

eBay so call Buyer Protection nothing but fraud in favor of seller who keep pay eBay listing fees and PayPal transaction fees.
Never ever care buyer interest.

PS: I deal with meritline.com alreay more than 100 times. A lot of Meritline.com orders are direct shipping from Hong Kong and receive in 3-4 weeks in general.

ebay does not protect buyers from fraudulent sellers. A verifiable address is not required to do business, so it is impossible to locate these scammers who simply pull up stakes when they are finished stealing from the public. Hong Kong is a huge source of scams. Asian sellers flood the site with defective electronics. By the time you receive your item and the item stops working, it will work for a couple of weeks and then fail (the most common scenario) your window of intervention by ebay-45 days -is closed and you get a nice apologetic letter that they cannot help you. You are told to contact the scammer, good luck with that since his site is no longer online. there is no address registered with ebay or on your purchase. You can contact the FBI or a detective-of course they will drop everything and assist you with your $20.00 purchase or even your $200 purchase on ebay.

If you must shop on ebay-do not buy electronics from Hong Kong-especially when you see long lists of products such as MP3s, iPhones, or any popular gadget that has a tempting price. This is a warning sign. the Asian markets are huge knock-off markets. With electronics, unlike a pocketbook or shoes that you can still wear, your product will not work. do not agree to pay or send a check or money order or your bank information directly to the seller. A seller wanted me to pay outside the normal channels for some fictitious reason. I notified ebay who did nothing about this illegal request by the buyer that violated ebay's own rules.

Do not purchase anything where the seller tells you that there are too many items to be described and shows you a picture instead. I was scammed when a seller stated that he had 100 DVDs of current titles and there were just too many titles to list separately. He put up a photo of different DVDs. Also, set a price on what you feel is reasonable to avoid having a scammer have a third party run the price up. Emotional bidding is expensive. Be suspect when an opposing bidder is going neck to neck with you on an item. Look for an address before you buy and if you are spending a lot of money contact that seIler first to see if you get a good address and write it down for safekeeping in case of a scam later. You might want to write down all addresses before you send money off because ebay will not help you. I wrote down all info because thieves pull their info from the site. Ebay should not let sellers close their sites down without archiving the info.

Finally, when you get scammed, inform the world of the identity and ebay info of the thief. Most crooks operate via a pattern and you might help catch the crook after he tries to scam someone else one too many times. I am not talking about a legitimate dispute or misunderstanding but a clear undeniable rip-off. In the end you are taking a chance on ebay-the stomping ground of crooks, Amazon is a better place to buy.

The dog shown in the last two pictures is mine. I do not know this individual and have never given permission for him to use my dog's photos to help promote their stud dog. They are claiming that this is one of the dogs they produced, which is a complete lie. My dog is a show dog with a very good pedigree. I do not want my dog's image used by a backyard breeder to falsely entice breeders. I have included a picture of me with Niko accepting his 1st place trophy at the same show as these other pictures were taken. You can easily see that I am wearing the same clothes.

Half.com is the worst, I sold a law book to a buyer from half.com, then 1 month later he complained of the quality of the book. I told him it was too late and that I sent him the book exactly how I described it. He then was able to obtain a refund from half.com for the exact same reason without any proof and basically used the book for free for the entire semester. I made several complaints to Half.com that this was a scam and he was just trying to use the book for free without paying for it and I received no response, the book in the mail, and money withdrawn from my account. Half.com doesn't care because they still keep their fees and make a profit regardless. I'm not using them anymore.

Be careful purchasing any fragrances or colognes from Original Fragrance on eBay.
http://stores.ebay.com/Original-Fragrance-Superstore
They sell fake / counterfeit perfumes and colognes. I purchased from them recently and it was obvious from the packaging and the smell that the perfume was a fake. They do not respond to emails when contacted about it.
Be careful and avoid.
They also sell under the website http://www.maxperfumez.com

Business Name
Bbms Trading Inc

Owners
Bernan Hsui

Gary Yu

Man Yi Li

Email

[protected]@hotmail.com

[protected]@yahoo.com

Phone

[protected]

[protected]

Address

820 E 9th Street Los Angeles CA 90021USA
855 W. El Repetto DrApt #14CMonterey Park, CA 91754USA

Back in August I filed a buyer protection claim due to having received the wrong edition of a textbook I ordered for a college class. I waited, and waited, and waited, and after several attempts to reach them via email, someone from Half.com finally sent me an email, stating how pleased they were with my feedback rating, how sorry they were for my troubles with this transaction, blah, blah blah. I was told to return the book to the seller and get a delivery confirmation number, and send it back to him/her when the book was "confirmed" as received by the seller. So I did so. Several times. And it is now November 27 and I have NOT YET HEARD from anyone at Half.com regarding my claim or refund. I am very disappointed in how they have handled this and will never buy anything from Half.com again, due to this experience and knowledge that if anything goes wrong, they will not protect buyers. I should have used my credit card company to get my money back, but I followed the instructions provided at Half.com not to do so. BIG MISTAKE. This site appears to be the unwanted stepchild of eBay and should be shut down.

Hi,

I had ordered an item from ebay uk. When I received this item I quickly realized that the item was not as described by the UK seller. For example, the item (an LED grow light) had different number of LEDS and the sizes were also different. Since I have an energy meter, I measured its power readings and found that it was underrated (14watts actual, 50watts described). 14watts are clearly insufficient for my plants! Since I was not an expert in the electricity field, I started a forum tread just to confirm my analysis and conclusion. I made a complaint against the seller and ebay UK agreed in MY favour. They asked me to send the item back to the seller and I had to enter tracking information and the couriers name. I got a quote from DHL and they asked for 85 pounds (I am in Malta). Since the item costed just 25 pounds this was not practical. I then got in touch with ebay customer support and in the chat session (Customer Support Chat Transcript - SR# 1-[protected]), I asked the person if I could send the item via normal postage and register it. The person agreed with me and told me that I could enter the registration number as the tracking number. He also told me to contact the seller and inform about my method. I then sent a message to the seller and informed him of my intentions. I waited 3 days to give chance for him to answer me. Since the seller did not answer me, I paid 14 pounds in postage and registration and sent the item back to him on the 13/11/2010.

According to Royal Mail tracking, on the 17/11/2010, RM made the first attempt to deliver the item to the seller (Attempted
A delivery was attempted for your item with reference RR, , , , , , , , , , , , , , , , , , , , in NEW FERRY PDO before 06:08 on 17/11/10).
I was really upset when on the 20/11/2010 I received the following message from ebay:
Customer support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you with a refund. We're sorry this didn't work out.
I have since appealed ebays decision based on the information they had provided me prior to them deciding not to refund me. As of today I have not yet been contacted by ebay and more than the stipulated 48hr answer/decision time period has now passed.
I feel that Ebay in this instance have led me to the “gallows” rather than helping me out of an honest problem I encountered! The seller seems that he does not want to receive the item. His feedback on ebay is not very good and has some accusations of dishonest trading.

Regards
John