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The good, the bad, and the ugly - discover what customers are saying about Half Off Depot

Welcome to our customer reviews and complaints page for Half Off Depot. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Half Off Depot.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Half Off Depot's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Half Off Depot, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Half Off Depot. Your feedback is an important part of our community and will help others make informed decisions.

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1:03 pm EDT
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Half Off Depot Certificates not honored or refunded - Buyer Beware!

BUYER BEWARE: Shady deal and shoddy customer service! Two days ago, I noticed that I had two unused restaurant certificates that would expire that day. Despite the fact that these restaurants were about 20 miles away (each direction) and the fact that we were having horrible rain and thunder storms, I decided to trek out in the storm so I would not lose what I'd paid. One certificate said it would accept pick up orders, so I called it in and headed out. I planned to use this food (pizza and sandwich) for the next day, and I was going to eat at the "dine in only" restaurant that night. Because of weather related traffic accidents, it took me 45 minutes to get to the pizza place. The man scanned my certificate but it came up as "expired!" I showed him the certificate where it clearly showed that this was the expiration date so the certificate could not be expired. He said he had this problem with Half-Off Depot before (and even with another customer the very same day). If you purchase a certificate at 10:00 in the morning, he said that Half Off Depot's software logs it in as expiring at 10:00 a.m. on the expiration date! No where on the certificate does it show this! I did not want the restaurant to suffer for Half-Off's scammy deal, so I paid for the food anyway and headed home. I did not try to make it to the other restaurant, as I had purchased the certificates at the same time. Two hours driving in horrible stormy weather for mediocre overpriced pizza. The next day, I submitted a ticket to Half-Off Depot's support. They took 0% responsibility and said "no refunds." I've purchased restaurant and services certificates from Half Off Depot before and haven't had much issue with them. I did receive a certificate once that was already expired before I purchased it, but I did not notice the expiration date until a month later, so I let it go. And I let another one expire due to my own poor organization. I try to do the right thing, and I only submitted a support request when the company was clearly in the wrong. I'm looking into filing a class action suit against Half-Off Depot (similar to that which Groupon settled last year). Scamming should not be tolerated. Does anyone know if others have already filed such a suit?

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Half Off Depot merchants beware

leTMerchants beware. if you post a deal its very hard to get paid by them. We have been waiting for payment for vouchers sold 2 months ago. They keep saying its on its way. this has happened twice this year. shady company to work with. stick with groupon or livingsocial and a guarantee you will get paid

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Skyleb
Atlanta, US
Jan 19, 2014 8:14 am EST

I purchased two separate gutter cleaning vouchers 6 months apart. The first contractor would not do the work. I then had a credit. I used the credit to buy the second voucher. The new contractor would not do the work. I now have multiple credits to get a new contractor, who will also probably not do the work. I asked for a refund. they say " its against policy to give money back to our customers. We only provide credit" A representative emailed me after posting negative reviews. I told him the situation and he did nothing.

If this sounds like fun, then visit their website and try it out yourself.

Scam Artists.

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Munson
Kennesaw, US
Aug 15, 2012 3:14 pm EDT

Purchased a manicure set from Half Off Depot.com recently. Took about 1-1 1/2 weeks to receive. Upon opening, I discovered how cheaply it was made and within 3-4 of receiving, emailed Half Off Depot to ask to return for credit. Was told it was after the 5 day limit to issue refunds and they would not do so. Have had trouble with them before on movie tickets and some other items, as have my friends. Will not use again. Their customer service sucks.

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Ashelyn
stone Mountain, US
Oct 28, 2013 1:53 pm EDT

I've heard many similar complaints from some local theatre companies who participated with HOD a couple of years ago and NEVER received payment. I am disappointed with them as a consumer myself. I really hope someone starts a class action lawsuit against them. It seems there is sufficient cause and evidence.

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Studio 1
Sarasota, US
Jan 23, 2013 12:19 pm EST

As a merchant in Sarasota Fl. Im still waiting to be Paid . sold over 100, redemed 20 so far and still I have not been paid! 6months and waiting.

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honestmerchant
Atlanta, US
Jan 09, 2013 12:26 pm EST

I agree. I am a merchant as well. All merchants beware! They are floating on your much deserved money. They will pay late. My company went out of business because (thanks to them) I wasn't able to pay my staff, buy supplies. or by gas for appointments. They will tell you they sent it, they are lying. Don't bet on it. It took them 14 days just to send me a measly $140 check.. imagine if they owed you more. They do not wish to part with your money. I had to cancel dozens of clients and point them to halfoff to get their money back as I never got a diime!

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unpaid merchant half off depot
, US
Oct 23, 2012 7:25 am EDT

I am trying to receive payment as a merchant from Half Off Depot right now... My national deal has been running for months and my contract says that they will send checks twice per month... Half off depot has not paid me ANYTHING! Plus, some of their vouchers weren't functioning properly, so HOD customers are "lumping" my online business in with theirs when writing online complaints (even though the customers haven't even made it to my site yet... MERCHANTS BEWARE OF USING HALF OFF DEPOT!
UNPAID MERCHANT - HALF OFF DEPOT

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Garandguy
Stone Mountain, US
Oct 23, 2012 7:24 am EDT

I agree. My son purchased a half off coupon for a flying lesson in Atlanta. I called and made the appointment 2 weeks ago. I arrived at the office this a.m. but they were closed even though the sign showed m-f 9a.m.-5p.m The merchant does not answer the phone but asks to leave a message. I left 2. I left the location at 9:30. still no return call. that money is gone..

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6:25 am EDT
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Half Off Depot Took my money but didn't deliver product

Purchased water bottles on a daily deal. Two months later I have no product even though site says it was shipped. Contacting them by email does not get through. They have an online "support" form but I have been trying for weeks to get them to respond with no luck. They are a scam, steer clear and don't wast your money. I'm pretty sure that I have been receiving spam fro mother companies after signing up with them as well. So along with losing your money you also get spammed. What a scam!

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Half Off Depot Takes money-gives nothing in return

Spent $96 on 4 deals for AMC movie passes and Restaurant.com gift cards on September 21, 2011. As of today, have not received anything. Customer service is a joke. Total scam.

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TLN83
, US
Apr 16, 2012 3:52 am EDT

The merchant that I bought a half off depot voucher for refused to take my vouchers simply because the girl that performed those services no longer was employed there and the merchant was no longer accepting them. I explained this to half off depot and their customer service people were TERRiBLE! They did NOT care about my situation and would not return my money, only giving me a
Credit amount to use on future purchases. I'm sorry but if I'm unable to use your vouchers at one place that I bought them from what makes you think I want to buy from half off depot again? Terrible site. I definitely recommend using groupon instead. Don't waste ur time with "HOD!"

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2:59 pm EST
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Half Off Depot Unable to get refung within the proper time period

I purchased a gift card from Half Off Depot for a salon in Orlando, Fl. I was able to print up a voucher with a bar code for it immediately after paying, so I called the salon to make an appointment and was told they do not work with Half Off Depot any longer. I contacted their customer service and spoke to a woman named Riley, who said she would call the business to see if they would still honor the voucher, and if not I would be refunded because I was well within the 90-day return period. Riley said she would call me back as well as email me to let me know what happened.
One week later, I still have not gotten an email or phone call, I left another message for her, and now I can't even access the costumer service information on the website. When I click it the site just goes back to the homepage. I am also supposed to have another gift card arriving in the mail for a local restaurant, and have yet to receive it.

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Flor Riollano
, US
Sep 09, 2013 7:26 pm EDT

I was also cheated for 2 separate vouchers totaling over $110.00. I can't get anyone from half off customer service to respond. I have left multiple voice messages and have submitted several tickets, no reply, no credit, no refund. What a scam! I will never order from this company ever again! Save your money, , Rip off s. unprofessional company. I am reporting them t the bbb!

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RTYYU
Maryville, US
Dec 04, 2012 1:36 pm EST

WE NEED TO FILE COMPLAINTS AT BBB, I JUST CHECKED AND THERE ARE NO COMPLAINTS

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NikPat
Nashville, US
Nov 18, 2012 1:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with all the comments, This is one of the wrost customer service you can ever have,
There redemption website never worked and their regular website never updated.
They won't respond you even their site has an issue,
I would consider not to do any future business with them and with the way they are going, I wont surprise if they run out of business and ready for bankrupt.
It's an early alert of the scam.

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halfoffdepotsucks
Kapolei, US
Nov 01, 2012 12:54 am EDT

This company is a total SCAM. Paid for two vouchers for canvas prints, they CHANGED the expiration date on me to a mere MONTH after I purchased and never sent me redemption instructions so I had no idea how to even redeem my vouchers..when I sent a request for refund through their "support ticket" system, I got a curt response, "Sorry no refunds. Ever." That was it, $40 down the drain and no recourse. There should be a huge lawsuit against this company, I would not be surprised to hear about a class action lawsuit sometime down the road because they have scammed so many people. I will be contacting the FTC and also going through my bank to recover my money.

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unpaid merchant half off depot
, US
Oct 23, 2012 7:32 am EDT

I am trying to receive payment as a merchant from Half Off Depot right now... My national deal has been running for months and my contract says that they will send checks twice per month... Half off depot has not paid me ANYTHING! Plus, some of their vouchers weren't functioning properly, so HOD customers are "lumping" my online business in with theirs when writing online complaints (even though the customers haven't even made it to my site yet... MERCHANTS BEWARE OF USING HALF OFF DEPOT!
UNPAID MERCHANT - HALF OFF DEPOT

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sspitz
, US
Sep 22, 2012 5:46 am EDT

I purchased 2 fishing trip tickets. The company Pasttime Princess refused to honor them. They told us on the phone that they are only taking "Paying customers" I wrote the ownere "captian George" to explain it to him. He says I can't get on with those vouchers at this time althouigh he said that I could go fishing if i "buy tickets". I have been unable to contact Half Off Depotas their website is down. They did not answer their [protected] number and did not leave a place to leave a message

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B Ridgeway
Tampa, US
Aug 08, 2012 6:43 am EDT

I am having a problem right now and can not get any resolution to the issue. I purchased a spa certificate in April, Called to make appointment, could not get one until the end of May, they cancelled it two days prior and told me to reschedule in June. I did and they called the day before to cancel and told to reschedule in Sept. I notified Half off depot and was told only had 5 days to get refund fro the date of purchase. That was not even possible. They then told me they would give me a credit which still has not happened. I keep asking for someone to call me. That has not happened either. Do not buy from them.

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frugalmum
Silverton, US
Jun 26, 2012 9:04 am EDT

After purchasing a movie deal, I assumed I could print the deal and use it.
Instead you had to confirm the deal after purchasing and have the vouchers mailed to you. Uh, isn't my payment confirmation? I didn't confirm in time, so no vouchers for me, but they kept the money and said no refunds. I asked if they could at least give me credit to use towards another deal.
Nope. No refunds, exchanges. Horrible service. Waste of money.

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jimwms
Knoxville, US
May 26, 2012 3:02 am EDT

Totally not worth using. They say they refund in 5 days, but there is no procedure to make that happen. I had to contact the Better Business Bureau to find their phone numbers since they don't list them.
To contact Half Off Depot by phone [protected]

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Cosmo111
Coral Springs, US
Apr 29, 2012 9:54 am EDT

Scam scam scam buyers beware
I can not even get in touch with support, I receive error messages and never received my purchased item
I will contact better business bureau

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