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Hairsisters/ClairHair / Bad business

1 WHITESTONE, NYNY, United States

Hello Clair Hair/Hairsisters,

My name is MS. Jelks. For some YEARS now off and on I've purchase your hair units. I started ordering from Hairsisters in 2001. Most were great, some were not. That goes with the nature of your type online business. I've NEVER had a ploblem with your service (Cust Reps, Questions, Delivery, etc) until just Recently. You must do some positive restructuring of your business practices, if your wish is to stay in business that is.

I hope this is of interest to you. Yes it is a READ, but...then maybe you can understand my annoyance of this matter. This is from start to finish with the two missing "backorders"THAT TO THIS DAY, NO REFUND, NO BACKORDERS, NO MORE EMAILS, REPS ALWAYS FIND A WAY TO DISCONNECT YOU-THEN UR BACK IN "QUE" FOR ANOTHER 35-45, ONCE YOU GET TO SOMEONE THEY ARE CLUELESS . I am
STILL MISSING backorder#334352 and #330749!! In spite of it all, I tried to keep an did try to

keep being Optomistic:

1.
Hair Sisters <sales@hairsisters.com>
to*****************
cccc@hairsisters.com
dateTue, Nov 23, 2010 at 9:19 AM
subjectFrom Hair Sisters regarding your order # 334352
mailed-bylma667.siteprotect.com
Images from this sender are always displayed. Don't display from now on.
details Nov 23

Dear. ************

Thank you for shopping at Hairsisters.com.
We regret to inform you the items(s) you recently ordered with us are currently on back order.

We were notified by the manufacturer that the estimated time when the item(s) will be available

is 2 to 3 weeks.
We recommend you contact our Customer Service Department at your earliest covenience either

by phone at [protected] or via e-mail at sales@hairsisters.com to inform us as how you wish

to proceed with your order.
Again, we apologize for the inconvenience and look forward to hearing from you soon.

2.
from******* <*************>
toHair Sisters <sales@hairsisters.com>

dateSat, Nov 27, 2010 at 11:32 PM
subjectRe: From Hair Sisters regarding your order # 334352
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
details Nov 27

Greetings H.S.,

I love the new website, however, when I tried to log on to the old website it directs me to the

new one, WITH OUT A CHOICE! I can't log on ANYWHERE. Has any of my PERSONAL

INFORMATION BEEN COMPROMISED!?! So I logged onto the new Hairsister's Website to check on

my backorders and it read "no results found". Then I clicked My Page and my billing info was

wrong. None of my past orders are there. Nothing is there!. I'll be relieved as well as you are I'm

sure when all the gliches are fixed, but this is cause for concern.

3.
Hair Sisters <sales@hairsisters.com>
reply-tosales@hairsisters.com

to********** <*****************>

dateWed, Dec 1, 2010 at 12:56 PM
subjectRE: From Hair Sisters regarding your order # 334352

hide details Dec 1

Dear Ms. J*****

Thank you for your email. We did double check on your orders and it does show that 2 of your

orders are back ordered 334352 and 330749. We apologize for the inconvenience about the

delay. However we are requesting instructions as to how you would like to proceed. Please

advise at your convenience. As far as for the old website they had remove that page completely,

also for your past order if you will like to know any information about them we will be able to

give you those information’s. If further assistance is required please contact our customer service

department at the number listed below and one of our customer service reps will be more than

happy to assist you.

Regards,
Hairsisters


For Questions, Comments or Concerns please contact Hairsisters Customer Service Toll Free at

[protected] or via email at sales@hairsisters.com


4.
from********* <******************>
tosales@hairsisters.com

dateWed, Dec 1, 2010 at 5:22 PM
subjectRe: From Hair Sisters regarding your order # 334352
mailed-bygmail.com

details Dec 1

Hi H.S,

Thank you so much for responding. I know how it is with backorders, No Woories!! You guys are

great! Could you email me a coupon for my next order? That would be kool. Just send the orders

as soon as you can, I hope I get the shippment before Christmas...lolol.

I Thank You For Your Time & Consideration.

Have A Blessed & Positive Holiday,

Toni Jelks
718.570.6071


5.
Hair Sisters <sales@hairsisters.com>
to*****************

cccc@hairsisters.com

dateWed, Dec 15, 2010 at 11:21 AM
subjectYour order has been cancelled
mailed-bylma667.siteprotect.com
Images from this sender are always displayed. Don't display from now on.
details Dec 15 (7 days ago)

Dear. Toni Jelks

Thank you for shopping at Hair Sisters where your business is appreciated. We apologize for the

inconvenience and regret to inform you we were unable to fulfill the item(s) listed below.

As a result the item(s) have been cancelled and a refund has been issued which should reflect in

your account within 2 to 4 business days.

If you have further questions, concerns, comments or require further assistance please contact

our Customer Service Department at [protected] or via email at sales@hairsisters.com.

Again we apologize for the inconvenience and appreciate your patience.
We Look Forward To Serving You In the Future!


Again, we appreciate your business and look
forward to serving you again.


Order Number
334352


Amount
$24.00

There is no need to go any further. Please Refund my card!!!

Ms. Jelks

Rj

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