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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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A
12:40 am EDT

Taco Bell closed early

I went to taco bell at 12:10 am, bit the lobby was closed. The sign said the lobby closes at 1:00 am so i had time. When i arrived at the door it was locked. I have talked to the manager about this before and he told me that they were short handed so they closed early. I could tell immediately that it was far too slow for that to be a problem. I think they are just too lazy andbwant an easy shift.

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9:29 pm EDT

Taco Bell doordash

Last 4 orders My brother and myself made through Door Dash for Taco Bell the orders we've received have been wrong.
Today I ordered two soft taco supreme's and instead I got two hard shell regular taco's. Aside from the supreme's being more expensive I hate hard shells and I love sour cream on my taco's.
I also ordered a large Mountain Dew Baja and instead I received a large Pepsi.
I also request nothing but Mild sauce and as of the last 6 orders, received NOTHING BUT Hot and Fire packets.
It's like the employee's are deliberately getting our orders wrong in order to discourage customers from using Door Dash. The Only thing this will discourage us from is buying anything anymore from Taco Bell. There ARE dozens of other Mexican Restaurants who are available through Door Dash.

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K
8:41 pm EDT

Taco Bell closing early

The Hiawassee Taco Bell closes early almost every night. Me and my family just stopped by at 9:30pm and the lobby is closed! They have done this numerous times. It sucks and it's not the first time it's happened to us. I work at a popular fast food chain in my town too and we get in SO MUCH trouble for locking our lobby doors if we do before closing. I'd really appreciate if this gets resolved. Thank you so much. Hiawassee Ga 30546

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R
8:00 pm EDT

Taco Bell drive thru / wrong food combined with poor decision making and rude behavior

Ordered 2 Bean Burritos, 2 Soft Shell Tacos, a Nacho BellGrande and Chalupa box. Received bag full of food thru the drive thru with 2 Burritos on top. Didn't check the rest of contents. Get the food home, nope, 2 burritos were not bean and remainder of bag contained 12 hard shell tacos. After another 14 minute trip back to the store to get order corrected, I received a sneer from the cashier at drive-thru and the manager attempted to hand me my original bag of food now 30 minutes old. I refused it and requested fresh food, however, the cashier sneered again and snatch up the old food and made a show of disposing of it in the customer trash bin near the door. The manager disappeared into the back with my original receipt and the 12 taco/2 burrito bag that I had returned. After an 8 minute wait my food was handed to me by one of the food preps without a word. The in-store cashier looked like she was ashamed to work there during the entire thing. I tried to be nice but feel as though I was treated as if the whole thing was my fault. I think I am done with Taco Bell.

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2:40 pm EDT

Taco Bell nice if I order four times and act like it was our fault but it was on the receipt it was not the cashiers fault it was the cook's fault

Went to Taco Bell in Callaway in Panama City and they messed up our order four times it was on the receipt it was not the cashiers fault it was a cook fault then they're going to give us attitude like it was our fault and sit there and talk s*** about me I will never ever go back in that place again and I want to let everybody else know don't eat there

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4:53 pm EDT

Taco Bell always out of things and manager was cutting out her braids

When arriving at Taco bell in Savannah Ga by the Savannah mall around 9 pm Friday night i witnessed a you lady with blonde braids cutting her braids out while paying for my food.I then drove up to the next window and complained to the cashier, whom then went to get the manager. When thr manager arrived it was the young lady i saw cutting hsr braids .THE young lady them looked at me smiled and and walked away not even apologizing for being unsanitary in a well know franchise. This is very unprofessional and disgusting.

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12:52 pm EDT

Taco Bell employee and manager

Went to lunch for a quick bite waited 10 mins before anyone came out, Corbin D took my order said they were short handed, gave him a 20.00 bill he went to the back to get keys to open the 2nd register and left the first register open I asked where is the manager he pointed to him I pointed at the register. He looked away. Really? Than the employee came back I asked him why he left the register open, he said oh well we have camera's. It took over 26 mins to get my small lunch.

The manager on call was Jose, seems like he was to busy to help he was in and out talking to a girlfriend.

Very disappointed at the food and service.

Cindy

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12:08 pm EDT

Taco Bell incompetence

I ordered 33 dollars worth of food online just to have it all wrong when I received it. I had to call 8 times for anyone to answer the phone only to be treated like i was a liar. I paid extra for chicken on both chalupas and still got them with beef. I paid for supreme on 2 tacos and they had no sour cream. There was a man who answered the phone but gave me a womans name when asked. It was the bristol tn location on volunteer pkwy. I ordered at 1148 pm.

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8:23 am EDT

Taco Bell food

Taco bell store 034383. Ordered 3 crunchy tacos. They were all cracked at bottom of the shell. Two strips of lettuce only in each taco.. I have pictures of how terrible they looked and they tasted just as bad. They tasted as though they had sat there for hours and I think alpo would have tasted better. My ticket #339491. My name is Holly Mohr 3728 S. Osage St Independence, MO 64055

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1:38 pm EDT
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Taco Bell hairs found in taco

Dear Mr. Complaint,

I was having a very gloomy Sunday afternoon, and thought to myself, I'll go to Taco Bell to perk me up. Unfortunately, my experience was not as perky as I was hoping.

I pull up to the drive thru, I was anxiously awaiting my fantastic customer service that I always experience, and this customer service over the intercom was as great as it could be!

I pull up to the window to pay and receive my scrumptious order along with my ice cold Baja blast! It smelled so delicious, I couldn't wait to devour it. I went to unwrap my tacos, and they were all hard! I never order hard tacos, but I was like oh well, I'm starving, so I quickly got over the disappointment. Then, I open the taco to add some fire, and there was cheese everywhere! I have a food allergy, so I asked for no cheese. But, me being very easy going, I removed the tiny cheese strands. I was on my second taco, and placed it down, and realized there were three black hairs! EWW 😷 I immediately spit it out.

I just hope that this doesn't happen again, hairs, cheese and taco shell. No body wants a bad Taco Bell experience, or unwanted corse hair in their DELICIOUS taco. I think it's also important to check the order before handing the bag to the famished customers.

Maybe I'll get over this upsetting experience and will one day enjoy Taco Bell again without fears of loose hairs or incorrrct orders.

Sincerely,

A Taco Bell lover who is v upset

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1:06 pm EDT

Taco Bell 12 soft tacos

On 5-11-18 around 5:30 pm my husband visited the location in Aubrey, Tx and picked up 12 soft tacos and 2 burritos. Myself, and my 2 boys had 2 soft tacos each, and my husband had 5. Between 3am and 5am we all work up throwing up along with diarrhea. Not sure what was bad on the soft taco or what employees that handled this food obviously were not sanitary. But we are wanting to make sure that our neighborhood as well as our surrounding neighborhoods do not visit this Taco bell location.

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11:20 am EDT

Taco Bell customer service

On 5/16/18 I went through the Taco Bell drive thru in Thomaston, GA and placed an order for the chalupa combo meal. I said, "I would like the number 9 (or whatever number it is)." The girl taking my order asked, "With what to drink?" I answered, "Dr. Pepper, and I don't want lettuce on any of the food items."

As soon as I said that, a different girl came on the speaker and said very rudely, "Ma'am, we have already made your order."

I was completely taken aback, so I said, "I'm sorry?" It sounded like she was telling me that I could not get the food I was paying nearly $10 for the way I wanted it because they had already made up some chalupas in the ten seconds between the time I said I wanted chalupas to when I asked for no lettuce. There was complete silence on the other end of the intercom for several seconds, enough for me to have to say, "Hello?" several more times with no response. At that point, I was so taken aback by the unnecessary rudeness that I was about to just drive away, when the first girl came back on and told me my total like nothing had ever happened.

When I pulled up to the window to pay, I half expected someone to give me an apology or an explanation, but they didn't. They just acted like the rude comment and the silence didn't happen. The girl handed me my food and shut the window, but I sat there for a moment to check my food, since I had a suspicion that the order was probably incorrect, since asking for no lettuce had been such a big deal. Sure enough, there was lettuce on one of the food items. So I sat and waited until they were forced to open the window again to talk to me, and normally I am not confrontational with restaurant employees, since I know that it can be a difficult job and I always try to treat everyone the way I would like to be treated. However, this time, I was about to just bring everything out in the open and ask what was going on and why there was so much rudeness toward me, but the girl who finally reopened the window actually happened to be one of my students from school, which caught me off guard. I don't think she was the one who had been rude to me, so, not wanting to take it out on her, I just handed her the Taco and explained that I had asked for no lettuce.

When she took it back to the girl who was preparing the food, I distinctly heard that girl exclaim, "Oh my GOD!" as if I had asked for the most unreasonable thing she'd ever heard. Between the initial rudeness of the girl who commandeered the intercom, the silence that followed when I asked about it, the fact that no explanation for her behavior was ever given, the fact that they completely ignored my request and gave me food with lettuce on it anyway, and the rudeness with which the girl responded when I simply asked that my order be made right, I just find the whole situation completely inexcusable. I don't appreciate being made to feel bad for asking for what I paid for, so needless to say, I will not be going back to Taco Bell in this town any time soon. Customer service at its worst.

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11:22 pm EDT
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Taco Bell service and being rude

On 5/19/18 at approximately 11pm, I left my job at a hospital on a labor and delivery unit to run and get some food for us hungry nurses. And as many times before, we got our list together and everyone gave their card to pay, we had a total of 3 orders for tonight. I get to the window and tell the person Sarah I have 3 separate orders, she said she can only take 2 through the window and that I would have to drive back around for the 3rd order, ok fine, we are hungry. Then she asked how I was paying, I said I have 2 cards with ID and cash, she said hold on, then someone else came and said we can not take your order unless the other 2 people are in the car with you. I said politely we have done this in the past and nobody has questioned this before, she said sorry have a nice day! So I left and called my unit and asked if they still wanted Taco Bell, the 2 nurses said yes please, we are really craving it! So I go back around and place the 2 orders together, again Sarah was rude, made me wait a few minutes after placing my order before she even told me to pull up to the window, and mind you there were no cars in front of me and when I got to the window I gave her my debit card and had to give my ID. She took them, and when given them back I did not receive a receipt as I had asked so I could tell the people how much their food was when I got back to work, drinks were ordered when I asked for a drink carrier, I received a nasty sigh and given it abruptly and the window was slammed shut! Again rudeness!
I just wanted to let your company be aware of how rude and unnecessary this experience was, and that we will not be visiting this particular store again.

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6:09 pm EDT
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Taco Bell restaurant

Taco bell store 017387 overland Boise Idaho
Went in at 4.23pm 19 may 2018, store was filthy, no clean tables food on floors, drink station had straws lids everywhere and soda splatter everywhere, no napkins in the holders, a customer had to clean there own table to eat. The mens bathroom was gross toilet was plugged, not one time did anyone. Come out to clean the tables or drink station.
I was a taco manager back in 2005 I went to California for training and opened up my store and I know this is not taco bells standards. Every time we have come here it seems to get worse but this was tge last time we will be back it was gross. If it was like that in dining area what about the kitchen area.

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5:27 pm EDT

Taco Bell work conditions working at tb

I currently work at TB, what I have seen is far worst in other part time jobs I had...I worked from 10p.m.- 5a.m. in the morning.. These young people don't have any class about themselves. The cook area was trashed, no order, customers in drive-through waited over 20 minutes or longer for their food, because the employees talked, played around and took their time making food. Horseplaying, and even when that wasn't enough most of the orders were messed up..I worked the drive-through to only handle the cash and credit card transactions and hand the customers their food and had to apologize for the long wait. I felt bad for these customer's that Can't find a restaurant open late to find that the order may be wrong and to have to sit and wait for food to be prepared for over 20 min or longer, due to the unessarry horseplay These employees do..I know it's 3rd shift but there should be some some order in which there is so much game playing and horsing around..I was looking for a part time job just to make an extra few bucks but what I encountered my first night.. I won't be working at Taco Bell...I wasn't told there weren't any breaks, everyone on 3rd shift just about does what they want and whenever they want.
.

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9:03 pm EDT

Taco Bell treatment of employees

Today, May 18, 2017, around dinner time, I was in the Taco Bell store 030553 in Jacksonville North Carolina on North Marine Blvd. While eating my food I over heard a few employees taking together about how they believed they were being mistreated by a manager in the store. I didn't ask questions as it was not my place but felt strongly that this needed to be brought to the attention of someone. I come to this Taco Bell regularly and see these employees and they always appear to be working very hard. As a customer it's hard to over hear how employees feel that they are being punished for no reason because of how they are being treated by management.

During this same visit I also saw who I'm assuming is a manager, based on the difference of shirts, follow an employee into the bathroom and then immediately walk back out of the bathroom. Basically as soon as the door shut the manager had walked back out.

I enjoy eating a Taco Bell and regularly do eat here but after what I have witnessed today I feel like I will need to take a break from Taco Bell and not return to this store unless treatment of the employees from management changes.

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6:52 pm EDT
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Taco Bell order 900502 placed on 5/18/18 at 05:55 pm

I'm enclosing a picture of the bag that my order was in. Two of my items were wet and soggy due to the bag being wet on the bottom. I sent a complaint to the store today.

I'm enclosing a photo of the bag.

Please note the bag was placed on back seat of my car. The seat was dry. Then when we got home and took vag out if car we noticed the seat was wet from the bag. Was very disappointed about this. Spend too much money at this location. It's also close to where we live.

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6:49 pm EDT

Taco Bell filth of entire restaurant

This was the filthiest Taco Bell I have ever been to in my Life (and I am not a teenager).

The entire place was just covered with dirt, dust, grease, thrown away wrappers, napkins etc. Counters, chairs, tables, Walls, windows, trays, floors all needed to be straightened out and needed a DEEP clean. It looked as though the place had not been cleaned in a VERY long time ---and if the Health Department was called in that week or ? -this Taco Bell Would have been shut down immediately.

A large amount of water had been spilled on the floor--one of the crew (a young teenager?) just kept fooling around playing some sort of game --throwing a item in the air and then trying to kick it ?--maybe hacky sac? and totally laughed and never cleaned up the water. Very dangerous slipping potential event.

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6:15 pm EDT

Taco Bell service from the drive thru employee

At the 8658 TX-161 location, on 5-18-18 at around 4:45pm, I placed a large order in the drive thru. I ordered a 12 taco party pack, 5-3 layer nachos, and cheesy rice & bean burrito. After I paid for and received my food, I asked the lady that was working driver thru for extra napkins because we had eight small kids with us. She had already not given is enough napkins for an order that large, and when I asked for additional she gave approximately three extra napkins. I told her I had eight kids and needed more. She rudely rolled her eyes, and I replied that she acted like she paid for the napkins. Her reply was that I didn't pay for them either! I in fact had paid for them because I spent over $22 dollars. I asked for her name and my receipt and she rudely shut the window. I had already made up my mind that I was reporting her to corporate and left to go check into my hotel room after traveling from Oklahoma with eight kids ranging from 6 to 10. I know management doesn't train it's employees to treat customers in that fashion.

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10:13 pm EDT

Taco Bell taco bell "employee had his hand in pants touching himself" while waiting for his ride and pick him up from work

Taco bell 3333 Faillane Drive Allen Park, MI 48101 (313) 583-1280
5/17/2018 9:20:pm [order 265358]

I was standing in line with my wife and daughter about to order & employee while he was getting off of work waiting for his ride was sitting down next to the line from the cashier & he "had his hands down his pants touching himself" When I looked & said something to him he got aggressive & told me I shouldnt be looking (calling me the n-word) This was all happened in front of the cashier caught on the taco bell cameras & there was Witnesses. We left after his ride picked him up. [message me for any questions]

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Update by Kits Vulpes Lagopus
May 18, 2018 6:59 pm EDT

An "update" of the Taco Bell matter. I talk to the district manager and she is now currently handing the situation review in the video footage on the cameras as well as talking to the staff employee work there that night and is also having to talk with the manager to let her know how to handle a situation like that, and is also letting go of the employee. I just want everyone to know that I am not out to get this man. I'm not trying to do anything more than just have this event acknowledged by Taco Bell, thank you all for listening.

Update by Kits Vulpes Lagopus
May 17, 2018 10:26 pm EDT

The correct address is[ Taco Bell 024434] 3333 "Fairland" Drive Allen Park, MI 48101

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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