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HairExtensionSale
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1.3 12 Reviews

HairExtensionSale Complaints Summary

1 Resolved
11 Unresolved
Our verdict: If considering services from HairExtensionSale with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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HairExtensionSale reviews & complaints 12

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M
11:38 am EDT

HairExtensionSale shipping

The phone number listed for the site is no good for the United States. Takes you to a sex line. So I tried contacting their customer service to the website. That says that there is always something wrong. So I emailed the address that it says I have emailed three times with no response. The site says 10 to 15 days for shipping I have yet to receive my product. I have no wait for tracking my order as I didn't get a tracking order in my email. I try to use the site to track my order number that doesn't work. I have filed a complaint with PayPal as a paid through PayPal hopefully they can get through to them

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R
4:22 am EDT

HairExtensionSale don't shop here

My bad I haven't read the reviews before ordering.
I ordered 16" dark brown (#2) 100s micro loop remy human hair extensions. So far so good. I got a confirmation email containing information about the shipping and delivery dates. Great. That's what I wanted to know. But the estimated shipping time passed as long as the delivery one and I started worrying. I called them and asked what happened I was said that my package was actually never shipped from the warehouse. Hey, but what about the confirmation email? Oh, it was simply generated without any actual information.
Still no updates. Waiting for them to call me back, as they are aware of everything now. They promised to fix it, but I doubt they will ever do it.

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M
3:33 am EDT

HairExtensionSale Never again will I use them

I don't want to be responsible for their mistakes. Any normal and adequate company would definitely offer the alternatives in this case, but oh god, what am I expecting from the Hairextension or whatever it's called.
I received a wrong item from them. Of course, at first I checked my orders before writing to them and everything was right: I ordered another item, not what I got instead.
Called them, they said: if you want the right item, just send the one you got back to us. At your expense.
Of course! Did you know that sending packages from the US to China costs 60-70 dollars? (it also depends on the distance) So it is really very expensive.
That's the only thing they offered. No refund, no resending, no exchange, not even a stupid store credit.

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Is HairExtensionSale legit?

Our verdict: HairExtensionSale's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate HairExtensionSale's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

HairExtensionSale earns 67% level of Trustworthiness

Good Credibility Notice: HairExtensionSale rated around 67% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for HairExtensionSale. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hairextensionsale.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the hairextensionsale.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • HairExtensionSale protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to HairExtensionSale has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to HairExtensionSale. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
8:38 am EDT

HairExtensionSale I received wrong order twice!

I wish I had read all these reviews earlier, I made a terrible mistake when I ordered from HairExtensionSale! I received a wrong order and when I contacted their support team they said that they could send me a replacement. The only bad thing was that I had to pay for the return shipping.
Since there was no other choice I paid and shipped everything back. When I finally received a replacement package it was also incorrect! I was super angry and disappointed and finally demanded a full refund but they said that was against their policy. They said that the only thing they could offer me was to send the package back (again) and wait for another one. I refused because I did not want to waste my money. HairExtensionSale is the worst and most unprofessional store I have ever dealt with!

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A
4:47 am EST

HairExtensionSale Shipping fee scam

They had a special offer for Christmas and New Year. They had special prices, may discounts, and offered a free shipping. When I found HairExtensionSale website and saw these special offers I decided to order something. I was searching for a Christmas gift for my sister and thought that she would be happy to get something from this site.
I did receive my order and it wasn't bad. My complaint has nothing to do with quality, my problem was that I got charged for shipping and must say that was a lot of money! When I placed my order it was said "free shipping" so I have no idea why I got charged for that! I tried to get my money back but they claimed that was impossible. Bad service, I will not buy again!

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M
3:47 am EDT

HairExtensionSale Real nightmare!

I have ordered some hair extensions from www.hairextensionsale.com website and must say that it was the worst online shopping experience ever. First of all it took then forever to deliver my order. Weeks passed and I asked them what was going on with my order and they said that they need some time to track it. Then they contacted me and said that my order was probably lost and promised to send out a replacement. When it finally arrived I was very disappointed with the quality. I knew that it was not a real hair, but it still looked good on the pictures, but in real life it was super ugly and looked like cheap Halloween wig! Stay far away from this place, nothing but a nightmare!

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J
5:14 am EDT

HairExtensionSale Extremely slow delivery!

I ordered from HairExtensionSale because they promised fast shipping and that was actually the only reason because I needed the hair as soon as possible. They promised that it would take approximately 4 business days to deliver my order. It actually took them over two weeks! I can't say anything bad about the product itself, it was nice and I really liked the quality, but delivery was too slow! I needed it for my performance and they ruined everything!

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L
5:13 am EST

HairExtensionSale Do not buy from here

This website is a complete scam! It won't even allow customers to post real reviews, they immediately delete all the negative ones. I never been so extremely disappointed. Save your hard earned money and better stay away from HairExtensionSale. In my opinion their products are not worth a dollar. I have been buying hair extensions for several years now and decided to try this website. I purchased some hair and paid extra for the express shipping. I received my order only a month later. Wrong color, thinnest hair ever! Their customer service was as disgusting as the fake hair that I received. It is not even a real hair but some Chinese garbage! Please don't waste your time and money here!

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R
10:42 am EDT

HairExtensionSale Unhelpful, rude staff

I ordered a set of clip in extensions for my wedding on 8/13. I played for shipping within 9-15 days. Well it's 8/28 and I still am wIting for them to come in. The tracking info is in chinese, so I have no idea where the package is, but I can see that nothing has happened with the package since 8/16. Whenever I call, the company either doesn't pick up, is unhelpful and rude, or if I leave a message they never call back. The company gives you multiple tracking numbers, but when I track the other numbers, it shows these are old tracking numbers of packages which have previously been delivered. I'm thinking I probably got scammed. Now I'm SOL for my wedding. I guess I can try to see if my bank can somehow take back the payment or I can try to contact the BBB.

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K
8:49 am EDT

HairExtensionSale I am still waiting for my refund

I ordered hair feathers and synthetic hair feathers from this company. I asked their "associate" while still online, before I ordered how long it would take for shipping. I was told 7-10 days. I went ahead and placed my order. On 10/4/2011 I received an email that informed me the items had been well packed and where ready to be shipped to my address. I received the package 18 days later. The festival I had intended to use the products at was OVER. I inquired about returning the products. After numerous emails over the next 6 weeks they finally agreed to send my entire refund. I spent $41.00 to send the product back to them and they received it in November. I am still waiting for my refund:(

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M
4:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HairExtensionSale POOR QUALITY, BAD SRVICE

I ordered hair extensions from hairextensionsale.com, at first i had trouble with tracking item etc, which got me a little concerned, especially after reading many complaints about people not even reciving their product. I was constantly contacting them through their chat screen via the site... The site i went to, was au/hairextensionsale.com, this site has an australian toll free number, aswell as an address in australia, this led me to believe i was dealing with a company that was foriegn owned (the information given stated it was a US owned company) But had roots in my home country, leading me to believe that if something did go wrong, they would be bound by Australian consumer laws... All this information has turned out to be false! I recieved the product and was not at all happy with the previous service, nor the quality of the product, i am sure all of us clicked on their youtube links? I did, and was under the impression, from their description of their product, and the links, that i would recieve high quality HAIR, Instead i recieved, ratty, split end hair, with mixed colours etc, was not at all, full, soft or of any GOOD QUALITY, I however did have them applied ( they were tape in extensions) The morning after i went in for a shower, and as SOON as water touched them they all fell out! Not only that the bonding they used for the extensions started coming apart! I am now left with Hair extensions, that are only worthy of the BIN!, I have since been in back and forth arguments with them about a refund, and they will not budge! DID you all know that the numbers they put on their site as contact, ARE not registered they may ring, but no one will ever pick up, its what scammers use to help them look legit, and easily contactable! I also recieved a phonecall from someone there who introduced themselves to me as Sheree, seems there is no sheree at the business, used a faulse name i am guessing so it would make it harder for me to track down and keep legitimate evidence against them, Oh and they also updated their site to only include anaddress in hong kong, as i pointed out to them the address is and has been for a joinery business! Also been disabled from commmenting on their FB page aswell, talk about something to hide!

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Tonya S.
, US
Nov 01, 2012 3:28 am EDT

I ordered two extensions from Hairextensionsalee.com in the beginning of October. I needed them for my trip in the beginning of November. There was a notice on their website that normally shipping takes 7-10 days. I haven’t received my order so far and I think it is not needed already.

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lololl
, US
Aug 18, 2016 7:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The product is ok (at best) for the price. However, if you need to exchange or return a product. BEWARE! The worst customer service. They don't respond to emails in a timely manner or answer their phone. After following their return instructions to a T, they had the nerve to blame me for not having received the product. When in fact they had. I know this, because I had to open an investigation with my post office and theirs, to find out that in fact, the product had been delivered but they refused to send out my exchange or refund my money. I feel like I got scammed. After looking further into it, I've come to the conclusion that their office in CA is a front. They are not from here, they are from China. I may just report them to the BBB and the attorney generals office in CA. My situation still has not been resolved after 15 days of them having received the product. I do not recommend anyone giving these people your business. I certainly will not order anything else from them again. I've learned my lesson. I definitely wouldn't recommend anyone give these people their business.

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Andrada2014
, US
Sep 04, 2015 9:22 am EDT

HORRIBLE! They do not answer the phone [protected]) and horrible product. You can's get the refund.
STAY AWAY FROM CHINA CROOK !

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Ella Schiesser
, US
Aug 25, 2015 10:26 pm EDT

NEVER BUY FROM HAIREXTENSIONSALE.COMI received my extension on the 16/05/2013 and had them put in as a weave on the 18th. After 2 days i washed my hair extensions using proper precautions and using salon standard shampoo and conditioner. Once i let my hair dry and brushed it the hair was frizzy/not as curly as they should be from that day on the hair has become so dry so dead and frail it knots with every movement and the ends look like they have been singed by fire!

This hair looks atrocious! i washed my hair again taking ALL the proper precautions and got out of the shower with matted hair, dread locks, it was a disgusting birds nest on my head that no amount of conditioner could assist! After 2 hours of brushing and bruising my scalp i got the knots out and had a sink full of broken hair. the ends were so damaged i had to trim them (trimming should not be happening this early) the hair does not flow nicely i have spent money on buying products to help rejuvenate the hair, which have failed. All i can say is i was extremely frustrated, upset and out of pocket!

I have had %100 Human Hair, Remy Hair, 24inch, Curly extensions before (not from your company) and i have NEVER had these issues i have been wearing hair extensions for over 3 years now and NEVER EVER had any of the above issues.

To top it all off when i received the extensions they did not measure to 24inch and you replied with a petty email that stated "When you stretch them out they will reach 24inch" I believe this is false advertisement. If you are buying curly hair you want the hair to be curly so it should be 24inches when it is curly! Even when i pulled it straight it did not reach 24inch.

I've had to straighten my hair to avoid knots and I still have to brush my hair every 30 minutes so my hair doesnt turn into dread locks. I have a big clump of dry hair hanging from my head! i take extreme pride in my hair and coming from 3 generations of hairdressers and having a family salon for over 50 years i know alot about the qualitiy of extensions and maintenance.

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alana k
Edmonton, CA
Dec 23, 2014 1:43 pm EST

i ordered my product on December 19th... today is the 23 and i have been tracking it, it says it is in my town and on the way to be delivered to me. i also should of done my research... i didn't look up reviews on this place until after i ordered.. i keep hearing bad reviews and im hoping i do not get horrible extensions like everyone else has. i do work at a law office and i did let the company know about that and if i did not receive the product I wanted then I will be using one of the lawyers i work with.. i sent the numerous emails letting them know about where i work etc..weather they wanted to answer me or not, they at least got the email and saw where i worked and what would be done. the hours of the business are 8-5.. but that is hong Kong hours so where i am i have to call at 7pm to get a hold of someone at 9am on their end ... i finally got ahold of someone and she made the changes to my account no problem (i needed to change my postal code) i so far have not had any problems with them...other then i had to send about 6 emails before i got answered. after that i haven't had a problem. we will see what condition the extensions are in when i receive them. if you would like to see any photos of the hair, my instagram is " missalanalynn" i have ordered the fusion extensions 20 inch.

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Hammer1111
Lacombe, CA
Nov 14, 2014 1:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wish we had researched this company prior to ordering hair extensions, but we have fallen into the same trap as everyone else. Suggest everyone send their complaints to every government agency in the U.S. and Canada to try to shut these people down.

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AcerH
, US
Oct 28, 2014 2:07 pm EDT

I am STILL waiting for my product to arrive! Despite 2 phonecalls and 6 emails!
No response yet! Do not trust this Company. No one ever answers the phone!

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Megan Briguglio
Tampa, US
May 27, 2014 10:16 am EDT

Hey, my name's Megan and I ordered hair extensions from us.hairextensionsale.com Monday May 19th, 2014 at like 10:30 at night. And of course I'm an idiot so I started researching their product AFTER I ordered it. I guess that's my fault. 1st: DO NOT TRUST ANY OF THE YOUTUBE VIDEOS. No those girls are not paid, BUT they are contacted by us.hairextensionsale.com asking if they would do a review on their product, but the product they're shipping to these girls isn't what they sell! So technically those girls aren't lying, and they have no idea the company is doing this, so it's not their fault! 2nd: Although this company does seem sketchy I will say so far I haven't had any problems with shipping. I ordered mine on the 19th, and I requested text message updates on my package. I have received messages everyday updating me on my package, and today, Tuesday May 27th I received a text message at 1am saying my package had been processed through the Tampa usps sort facility. This means it's on a truck to be delivered to my house today.This means it only took them 8 days to ship it to me, so maybe I got lucky! I will be posting a review video of them tonight on my youtube channel, and no they didn't send them to me, even though I wish they did because I really hope I didn't just waste 70$ on crappy extensions. It will be a fully HONEST review, and I'm going to straighten and curl them to make sure its 100% real hair. My youtube channel name is Megan Briguglio. Thank you! Bye :)

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Aksg
Edmonton, CA
Dec 03, 2012 9:50 pm EST

I recently ordered 2 packages of dark brown wavy hair extensions. When they arrived each package was completely different as if they were old stock and new stock. One package was 20" the correct length the other 24". I tried returning the 20" extensions as they were going to pay the shipping there and pay to sender new extensions. This didn't happen, shipping was too expensive for them so they stuck me with the bad extensions. However I still needed a new package. They had already said they would pay shipping so I told them I wanted 30% off the new extensions. After 4 hours of live chat with Leon I got my 30% and ended up paying $10.00 for shipping. However I would NEVER EVER order from here again it's just not worth it. Save yourself the trouble!

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nini1991
vaudreuil dorion, CA
Sep 24, 2012 7:54 pm EDT

I ordered feather hair extensions for their site in august, it was a promotion and i got them for free and only had to pay the shipping. After I waited the required 9-15 business days for shipping, with still nothing in my mailbox, I emailed them. since September 18th, they have been emailing me back some bull**** about how they cannot send me my order, the order is too small, if I would an extra 15$ I can get them etc. They also told me that they had refunded my money, every day since the 18th, I have checked my credit card account, and one week later, I still have no refund. I am very unhappy with this site, they are not at all professional and they only want to steal your money.

ComplaintsBoard
C
11:26 am EDT

HairExtensionSale No delivery

I ordered hair extension set from HairExtensionSale.com and bought fast delivery option with it. I was expected to receive my order in 2 business days but more than month passed and I haven’t received anything yet. Don’t fall for this scam like I did.

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Katherine Hicks Hood
, US
Jun 15, 2018 1:19 pm EDT

They scammed me and there 1800 number is a sex hotline I am in tears

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angelina40
, ES
Aug 20, 2012 10:41 pm EDT

Hi, I am Angelina. I have very good shopping experience with HairExtensionSale.com. They are professional in the field. This is my first hair extension. Before ordering the product I don't have any knowledge about hair extension. I called HairExtensionSale.com sales team. Then I had word with their hair extension experts. They have given me the complete information about the product. Their sales team is also very much friendly. There were some issues on the payment procession but they have resolved it timely and in a professional way. I would recommend them to all who are looking to buy her first hair extension. Their price and quality is very good. Thanks

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lindafrance
, FR
Aug 15, 2012 10:53 am EDT

The color comes out beautifully. Keep the solution on long enough, don't want your hair to turn orange because you were timid to leave it on long enough. I left it on for 25 minutes the first time...nice but left it on 35 minutes from there on out and Much better.
My hair was white blonde as a child and got darker over the years. I've been told, though, that my strands still have the consistency of a blonde even though my hair is dark.
Don't be afraid! I am so glad I was turned onto this product...I will be saving over $1, 000. a year...over $1200. even.
Good luck to you!

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sandyconnor
# 25, St john, CA
Aug 13, 2012 11:03 am EDT

Of all the hair extensions i have bought in my time. These were by far the best. The way they felt in my hands and my head, were amazing. They blended so well with my real hair, no one has noticed a thing. Totally Worth the money! I bought mine late afternoon and they were here the next morning to be put in with the tools. Great Value for Money A++++++++

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carolineaustralia
, AU
Aug 10, 2012 11:33 am EDT

I have found this company on Internet. After analyzing the reviews of hairextensionsale.com. I have placed an order of Hair Wefts. I got my product on time. Thanks

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Mariatexas
Dallas, US
Aug 09, 2012 11:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got my hair extension on time. Cost and quality of product is excellent. Before buying the product from Hairextensionsale.com I had analyzed the online legit reviews. I would recommend this company to other.

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nancyqian123
, US
May 09, 2012 6:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i ordered from hairextensionsale.com also. and they come very fast. i ordered it last Sunday and it came today. the hair is so soft and nice. i love it soooooo much!

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