Hainan Airlines / Horrible services, don't use them
I used the services of Hainan Airlines to move from China to USA. They transported my luggage, and when I received it in USA, everything was broken and damaged. I called the customer services and told to provide the compensation. Finally they agreed to pay $100 as compensation. I agreed because I needed money and the agent started to tell me stupid thing things and excuses, only not to provide the refund. So be careful if you use services of this company or leave comments if you had horrible experience with them.