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3.0 24 Reviews

Habbo Complaints Summary

12 Resolved
11 Unresolved
Our verdict: While Habbo has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Habbo reviews & complaints 24

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Newest Habbo reviews & complaints

ComplaintsBoard
L
11:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Habbo Taget Card (habbo)

I have played on Habbo.com for almost a year now. I always wanted coins...well i finaly went to Target to buy a prepaid coin card. Activation was succesful. I went on Habbo.com and logged in. When I went to redeam my coins (the ones i payed $10 for). The vouvher code did not work. I did it exactly like they told me to. I payed money for this and im not getting anything for it! I have sent two emails to Habbo Staff...I beter get more than an "sorry". "Sorry" does not get my $10 back!
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My Habbo user name is: Littleboyblue12
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If you have any sugestions or the same problem add me. I normaly accept all. This is sooo frustrating!

Read full review of Habbo and 2 comments
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Kuduh
, US
Dec 04, 2010 6:29 pm EST

I couldnt even make points i did about 20 surveys, and NOTHING!
What a scam... dont waste your time people.

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Reilly208
, US
Feb 25, 2010 7:20 pm EST

go back to the store you got it from and tell them it might be a problem with the card not the game

ComplaintsBoard
J
10:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Habbo Unfair ban equalising fraud.

I was recently banned on a game called Habbo (www.habbo.co.uk) which is a usual thing on the game. But I was banned permanently for something I didn't do (I know it sounds like the same thing over and over). I had spent well over £150 on the account and they a lot of people without thinking about it.

I was banned for unauthorised access to an another account. (Which from them is hacking another user). I went off 3pm the day before and came on the next day and I was banned (the ban was at 3am...)

So as I expressed my concerns for the unfair ban, I asked over and over to review the ban and logs. They didn't and refused to do anything. I was then told by one of the staff to stop sending emails cause he will just ignore them and not reply. That is from Ludus who is the support staff.

I demanded a refund for everything spent because if they go banning everybody unfairly who has spent money, then they are frauding everyone out of their money.

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Pokeycole
, US
Aug 28, 2013 12:16 pm EDT

Dont buy using real money on any bannable game, in result, u get banned.My advice

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RAWBY
Edmonton, CA
Aug 07, 2010 1:15 pm EDT

Well I am sorry to hear about your predicament, every user has to agree to the Terms and Conditions of service upon creating an account. Under those TACs it clearly states there is no guarantee of service and they also reserve the right to terminate service at anytime. You (and myself) basically agreed that any money we put into that game is theirs and we have no legal right to expect anything in return as well that anything we go get in return is of their good will and charity. Yup it sucks. Welcome to virtual gaming. :(

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JLS:gurjit
Slough, GB
Feb 26, 2010 12:46 pm EST

hey, im JLS:gurjit from habbo and im got the same reason for the ban and im now going to their office to complin

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JLS:gurjit
Slough, GB
Feb 26, 2010 12:45 pm EST

true i am jls:gurjit for minor thing such as ### or wateva i wasted about 200.00 punds on that game

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d=:Sam:=b
, MY
Feb 16, 2010 7:22 am EST

yes i also i must had buy new credits...my acc were scks

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summer-chick1
Perth, AU
Feb 03, 2010 5:42 am EST

i agree i got banned on habbo Au and i spent alot to and the phone numbers are al fake it soo unfair and i hope we get our money back this sux

ComplaintsBoard
B
5:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Habbo Ban!

I went on habbo one night and I bought HC for 6 months. I Vought loads of stuff and my room was PACKED! with furni! I Was really happy. I went offline and came back on the next morning. After half an hour, my computer came up with. Your account has been accessed on another computer. There was nothing I could do! An hour later I logged back on and I had been banned until 27/12/20! Thats 11 Years Away and I Din't do anything wrong! Its Sooooooo Unfair! :(

My Account is Becklipop

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bethyaahhh
, US
Oct 12, 2011 2:58 pm EDT

haha haha thats not there problem mate its yours

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buntybabe
Newcastle, GB
Mar 22, 2010 11:18 am EDT

i have been banned for 11 years all because a habbo person had reported me saying that i had been on a habbo site and it wont let me back on and im hc!
my habbo account is : buntybabe

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Reilly208
, US
Feb 25, 2010 7:21 pm EST

that happoned to me to! i was HC had loads of furni and i got banned!

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xLogan
Muskogee, US
Dec 30, 2009 12:22 pm EST

You obviously did something you were not supposed to. It tells you why you were banned.

ComplaintsBoard
B
7:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Habbo Scam

I purchased a 100 habbo coins for my daughter for her A's in school, that was $18. Being a single
mom with 3 kids every penny counts and I wanted to reward for her job well done in school.

Well, she used her habbo coins to decorate her room and she even had some left over. She logged off, next day everything gone! coins, habbo furni everything! I emailed the support and I basically got, "we're sorry you were scammed, buy some more coins." They said when she got scammed she should have immediately told someone..WE DID! And she wasn't online when it happened. I have bank draft of the money I used to buy the coins, there is a window that shows all her trans- actions..coins deposited, credits used and they're saying since they have NO proof coins were bought and what amount she used nothing can be done. I have the proof! I took screen shots of her transactions and my bank draft. The scam is you pump money into this site for coins for habbo furni and stuff and they don't do anything to help make the site secure or whatever or log things taken using someone's passwords and loggins. I think if someone can PROVE they were scammed they should reimburse the coins and furni. It's not like they have physical inventory it's pixelated furniture for heaven's sake!

Read full review of Habbo and 22 comments
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SamieroxsHABBO
invermere, CA
Apr 02, 2023 11:05 pm EDT

So over 10 years ago, I played on a user named samieroxs.I spent over 3k CAD in my moms money on the account.. then got banned for no reason, I've reached out to habbo multiple times. only for them to tell me the account was deleted.. but I can still see the users rooms with all the furniture. feels like they will never actually help me

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durrrjr
, US
Mar 07, 2020 6:09 pm EST

some guy named Jpople#8394 took mine coin he said he's middleman but he run and not get banned

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tezpez
Sheffield, GB
Jun 04, 2012 2:43 pm EDT

Habbo Hotel online web site is a high risk web site. I have been a member on it for a few years but I have seen it rapidly go downhill. It claims to have moderation but you will rarely ever see any action. users swear are very sexual and racist not a place to allow your kids without your careful attention.
If you are naive enough you use your real cash to buy game credit on Habbo they will either be stolen or items of value will be taken off your accounts its a huge waste of time and money, and if you dare to complain that you have suddenly found anything of value and credits removed from your Habbo acct to the so called help Moderation they will copy paste you the standard answer that it was somehow your fault.
I wasted time and cash building an acct at habbo and after taken a 3 month gap to study I found most everything on it gone yet all my email and security was fine and NOT hacked when I found out a staff member mistook my acct as non active and just took what they wanted. unwilling to admit that to me or help Habbo PLC just blocked all contact from me and shut off.
This is NOT a place you want to either send your kids or spend your money trust me it has zero customer service and zero moderation so you would be taking a huge risk with both.
One very unhappy customer.

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kayla2369
, AU
Feb 21, 2013 6:37 am EST

can i have habbo credits i havent had any for years i need 999999999999999999999999999999999 please im kayla2369 please add me

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kayla2369
, AU
Feb 21, 2013 6:35 am EST

can i have habbo credits i havent had any for years i need 999999999999999999999999999999 plz

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=.king.=
Ilkeston, GB
Nov 29, 2011 10:00 pm EST

hi i said on habbo i got some free coins to give and habbo baned me so would u please add me bk on im =.king.=

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Habbo Just Takes Our Money
Farnborough, GB
Apr 15, 2011 3:51 pm EDT

Hi, I might be the ONLY ONE but, Has anyone else noticed that £3 Worth of credits only gives you 24 credits, now you may think whats the problem with that BUT, Habbo Hotel have no lowered the price to become a VIP for a moth to 25 credits ( noticed it yet? ) It is Not possible in anyway to become a VIP without spending more that £3, very crafty! Does anybody know how to send a letter of complaint to Habbo Hotel (I have searched the website and can't find a way to)

About getting scammed, many of my friends at school play the game as well as me and not a single one of them have EVER had their accounts hacked and i doubt they ever will.
I also don't like the idea of spend my own money on fake money that in a few years will have been thrown down the drain, so to speak, when I am not interested in the game any longer.

P.s Sorry About the change of subject.

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i hate habbo
hates, US
Jan 03, 2011 9:28 am EST

i [censor]ing hat habbo i wait 25 hour5 coz they said it had promble dam straigle thay got promble [censor]ing hell

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Tommmmy
London, GB
Dec 05, 2010 9:28 pm EST

Listen everyone, Habbo is mainly about the credits and being the richest person playing.
Other games like Runescape are about different things...
Because everyone wants to be the richest, they will take every chance they get in getting your furniture.
However, in other games it's impossible to steal someones 'levels' and stuff.

All you need to do, is make sure you don't give out your password and make sure you don't give anyone your furni for free! It's simple really.

As for the 'sex' rooms and stuff, you can go onto Habbo.com right now and see for yourself. They don't allow such things on their site anymore. It's all about talking to people and having fun. I don't like the whole spending real money on fake money, but it's the concept of the game and you either like it or not.

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Kuduh
, US
Dec 04, 2010 6:43 pm EST

Im sorry that happened, there are SO many scammers in habbo, especially if they see you have a lot of stuff, they will go out of their way to get your password, trust me, i've been attacked many times, and sometimes it may look legit, but it NEVER IS! Do not fall for these scams ever. Good luck :)

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