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Haband / Bluestem Brands
Haband / Bluestem Brands Customer Service Phone, Email, Contacts

Haband / Bluestem Brands
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2.6 96 Reviews

Haband / Bluestem Brands Complaints Summary

39 Resolved
57 Unresolved
Our verdict: Dealing with Haband / Bluestem Brands, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Haband / Bluestem Brands reviews & complaints 96

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Newest Haband / Bluestem Brands reviews & complaints

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3:33 pm EDT
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Haband / Bluestem Brands Worst product ever, no customer service

Add did not say that it was 'pieced' leather. Jacket had a strong 'chemical' oder, which I assumed would disapate. After hanging in our hall closet, along with other items, I came down with bronchitis. I realized that I coughed the most when in the vacinity of the closet. Hung the jacket outside, in a shady, breezy area over several days. Did NOT help. My doctor said to get rid of it, as it was toxic. Called three phone numbers, supposedly belonging to Haband, and could never get hold of a person. I have to get rid of this disgusting oder, and will be 'out' $50.00. I will NEVER buy from them again--worst product ever, and no Customer Service!

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7:00 am EDT

Haband / Bluestem Brands Since March I didn't get the confirmation about the order

Stay away from the company Haband On-line. I have ordered two pairs of shoes from them and it was in the middle of March. Since that moment I got tons of promotional emails, but nothing about the details of the order. No confirmation, no info about the shipping. Real scam. I tried to contact the support team, but they didn’t have such team. All emails went to nowhere. Be careful and don’t buy from this dishonest company.

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9:49 am EDT

Haband / Bluestem Brands misleading ad

resulting from a ad in June monthly AARP issue I ordered a pair of shoes from Hasband 07/11/15.

07/15/15 my credit card was billed the correct amount of $34.99.

In addition Hasband billed a amount of $1.99 07/12/15 to become a club member and 08/11/15 $14.97 monthly club membership fee.

If this club membership was in your ad I would not made the purchase.

My credit card company has had experience with this company and their membership problem and has issued credit.

Please be carful with your misleading ads.

Ron Hering
9144 Desmond Dr.
Crestwood, MO. 63126

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12:41 pm EST
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Haband / Bluestem Brands Fraudulent Billing

I am an 87 year old woman who has purchased from Haband on numerous occasions. I had been satisfied until recently when Haband starting sending me items I did not order. I was billed and credit after fighting the charges. They recently sent me a pair of mens shoes they said I had ordered which I didn't. They billed me for them. I returned the items along with some other bathroom items which came with it I also didn't order. I spent a few hours trying to solve this issue with them on the phone but they kept giving me the run around and refusing to remove the charge. They continue to send statements adding interest, and refuse to talk to my son with my permission. I feel they are trying to take advantage of me as they feel I am a senior citizen unable to fend for myself.

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Johnf55
, US
Feb 23, 2016 9:44 pm EST
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Oh I ordered and paid using my own credit card, but they also billed a Community Bank for the same amount. I had never heard of that Bank, until I got a call from them, about my account. Ounce Haband was bought out, everything went to Hell in their service Department.. You call and you get the run around, nobody seems in charge, nobody seems to know anything. I have been a customer science they basically sold only ties. Well no more, this s good buy. Shame to this this into the ground. Duke you became a Stooge to this shady outfit.!

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bartnikowski
springhill, US
Feb 23, 2010 12:47 pm EST

sent check jan.8, cashed jan.12.merchandise shipped wrong size.sent backfeb 2.have not heard anything.

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joseph shellhaas
Wayne, US
Sep 23, 2009 10:49 am EDT

I want my membership in haband perks ended! I will not be using haband again for anything! I don`t remenber signing up for it, but I wnat it stoped. I have looked thru thier w site and can`t find a way to cancel..

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CLIFF BECKER
, US
Jul 21, 2009 5:52 pm EDT

A COUPLE OF MONTHS AGO I ORDERED APAIR OF DELUSXE GABS CREAM SLACKS PROD 01W .WHEN MY SPORTCOAT ARRIVEDIT SAID THEY WERE ON BACK ORDER. TODAY I RECEIVED THE COPPER PAIR AND IT STATES THEY WERE IN A PREV PACKAGE. I H AVE NEVER RECEICED THEM.PLEASE SEND ASAP. THANK YOU.

CLIFFORD BECKER
ACCOUNT NO [protected]
ORDER NO 4163078

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Andy Bauman
, US
Apr 17, 2013 2:04 pm EDT

I was told with my order I would receive free gifts well I got my order and no free gifts came with

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Ila L. LaRue
Richwood, US
Feb 26, 2013 8:41 pm EST

Unauthorized charge of 14.95 per month on credit card for 'haband perks'. I want these charges removed, and my name removed from the company's mailing list.
Ila L. LaRue

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Mr Michael C Vorpahl
Converse, US
Jul 29, 2012 11:08 am EDT

I have been charged $14.95 for the last two months to my VISA account. These charges for Haband Perks were not authorized be me. Please have charges of a total of $29.90 credited to my VISA account ([protected]).

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nana4
Poughkeepsie, US
Apr 19, 2012 3:14 am EDT

I ORDERED SHEETS (2) one came packaged, the other rolled up in a plastic bag and scotched taped. when I could not reach the company, I opened the bag, the sheet had little pin holes in them. I am also missing a tea kettle. I was promised a pen knife I never recieved.

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Dimane
, US
Sep 27, 2011 5:50 pm EDT

I received the walking cane with my order, but the light does not work. I will not return this item, because the cost and bother are not worth it.

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d8220
, US
Sep 14, 2011 3:13 pm EDT

I ordered item number 120-vrh03 on 12-10-09.It came with wrong time zone i couldn't get time zone changed. Isent it back two weeks ago and still no answer from them. just want credit on charge card .

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7:45 am EDT

Haband / Bluestem Brands They charged me, but I haven't purchased from them

People, I really need help. I checked my account recently and noticed unauthorized charge from the company Haband Clothing Company. I was really shocked, ‘coz I haven’t bought from them and never heard about this company before. I tried to find their contact info, but the email address, which I found in the Internet, was invalid. Please, maybe someone can help me to return money back and stop this scam. Thanks.

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12:42 pm EDT
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Haband / Bluestem Brands Poor Cust Svc

I placed a $300 order with this company and got a Order number. I did receive a email with order number and partial shipment list, and that it was shipped via US Mail - no tracking number. Waited for 7 days. Logged into my account to check the status, entered the order number, shows up saying no orders in the account. Tried calling toll free number, no option to talk to a Customer service agent; after several options finally reached one. She explains that the order was shipped and gave me the tracking number for Fedex and that all their orders were shipped only via Fedex. In addition she explained that I cannot see any orders online and that I have to only call them for the status. I told her to switch me to her supervisor, who was very blunt and adamant and said I have to live with the way they are doing things and there is no options for the customer to follow up and that she is the ULTIMATE authority and cannot talk to anyone else. In this darn age of data bases the smallest company providing more than you require here is an exception to the rule. Go figure how you would like to do business with these folks.

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Papa47
Mustang, US
Apr 18, 2016 10:35 am EDT

I received a flyer in the mail giving me a "Code" to enter to get $5 off my order for using my Haband charge card. I ordered approx. $177 of clothes on Saturday, April 16. However, I forgot to apply the code. I called Haband right after placing the order on-line. They told me I would have to call back on Monday because the order was placed online. I called customer service Monday morning and they told me they could not make adjustments because the order was ready for shipment. For a lousy $5 they lose me as a long-time customer.

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gloria Rastadt
, US
Oct 21, 2015 1:49 pm EDT

I called in an order 2 weeks ago and waited for some kind of confirmation that the order was received . the girl I talked to was very rude and did not seem to care about my order .I did not get her name otherwise I would have reported her I tried bringing up my account to check if the order had been received . I do not expect delivery for a couple of weeks just wanted to know if the order had been received. I am an old lady and live on a small income so have to be careful as to what I spend the order was for $79.0I have dealt with haband for many years and have had no problem. Will not use my computer to place an order nor will I call it in . snail mail is the only way I will order from now on Gloria Rastadt former address was 1332 short cut rd Cross SC29436 now living in NC if that makes a difference

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12:57 pm EDT
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Haband / Bluestem Brands Return policy

I returned a pair of shoes. After two weeks they processed the return by charging me an additional 8.99. So it cost me another 8.99 to send the shoes back but the refund for the shoes is still pending. HUH? I will never order from this company ever again.

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Oddtree
, US
Jan 14, 2015 3:47 pm EST

Haband is real shady. All of there hidden stipulations, after you have placed an order. I deleted the order because it was not in stock only to be told, after the order was sent, I should have called and cancel the order. The money was taken out of my account, which alerted me that something went real wrong.
Customer service cannot speak average English and they only read from a script. You can hear the fear in their voices trying to hold on to there job and try to explain nothing.
Prepaid label cost me $9.99 - how is that prepaid? Once again a customer service read from the script.
Angry customers make for bad business, no customers make for no business. I will be contacting the Attorney General because of Haband methods - which are totally incorrect.

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zipnell
, US
May 01, 2013 10:51 pm EDT

Just so u know not to ever fool with this company again thats how they make their money. I work there and half of the mechandise we ship out comes back because its poor quality, sized wrong or they send u a substitute for what u ordered. Think about it by the time u pay 8.99 times 2 they have made their money. Also they get returns from sheets and underwear that has been opened and they just package it back up and send it back out to some elderly person. Breaks my heart.

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8:44 pm EDT
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Haband / Bluestem Brands chemicals to cause cancer,birth defects and reproductive harm.

Hello my name is Marche Bowen,
My mother ordered two pair of pants and two blouses, and on the packing slip there was a WARNING:THESE PRODUCTS CANTAIN CHEMICALS KNOW TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPREDUCTIVE HARM.
THERE WAS NOT ONE WORD IN THE CATALOG ABOUT THIS WORNING. I THINK THAT IS A REAL SAME AND IS AGAINST THE LAW TO GET PEOPLE TO ORDER OUT OF YOUR CATALOG AND TELL THEM AFTER THAY HAVE PAID YOU AND RECEIVED THE PRODUCT, AND MAYBE NOT EVEN NOTIECED THE WARNING. AS A MATTER OF FACT MY MOTHER IS 91 AND SHE DID NOT SEE THE WARNINGI DID, SHAME ON YOU.
I WANT YOU TO KNOW THAT I AM GOING TO TURN YOU INTO THE BETTER BUSINNESS BEAURAL, HOW DARE YOU PUT PEOPLE AT RISK FOR CANCER.

I JUST WENT THROUGH BREAST CANCER AND I WOULD NOT WISH THAT ON ANY ONE, HOW DARE YOU THINK SOMEONE WOULD WEAR YOUR CLOTHS AND MAYBE GET CANCER, A BIRTH DEFECT OR REPRODUCTIVE HARM, HOW DARE YOU.
WOULD YOU LET YOUR MOTHER WARE THESE DEFECTIVE CLOSE AND MAYBE GET CANCER, HOW DARE YOU..
I AM GOING TO SPREAD THE WORD ABOUT YOUR CANCER CAUSING CLOTHS ON E-MAIL, FACE BOOK, TWEET AND ANY OTHER WAY I CAN, HOW DARE YOU PUT PEOPLE AT RISK AND NOT PUT THIS WARNING IN THE CATAGOG, SHAME, SHAME, SHAME ON YOU,

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Perfect Fit
Detroit, US
Jan 14, 2014 6:17 pm EST

I finally found a company that have jeans to fit (27") inseam. I've been ordering for a few years now & had no complaints...until now. I've been ordering the American Sweetheart Jeans, Classic Cotton Jeans. I order 16P & fit fine. But now the jeans are cut too low in the back & every time I sit or bend, they ride down to where you can see my butt crack.. Very uncomfortable!

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zipnell
, US
May 01, 2013 10:44 pm EDT

U know what I noticed that one day on the packing list when I worked on the packing line. Really troubled me when I saw that. Btw I worked for them. I just want u and everyone else to know please dont order from them. They do not care about their customers and they dont care about their employees. Worse company I have ever worked for. It's no wonder they filed bankruptcy a year ago. Im telling u the people that work there that really take pride in their job are not considered good workers. They are looking for people that walk around and ride the clock but live to go tattle tale on everybody. But I guess thats what u rely on when ur management never step ur fat ### out on the floor to see whats going on.

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11:16 pm EDT
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Haband / Bluestem Brands misleading offer

I accepted an offer from Haband to join Haband Perks. My bad...I didn't read the fine print. I thought Haband was a legit business. When I got my confirmation, and after being alerted by my bank of a credit card charge that I wasn't aware of, I did read the fine print and found that EMI Marketing is going to bill me $14.95 a month for a bunch of stuff I don't need. I had my bank kill that card. I'll eat the $1.00 charge. Shame on Haband. I will not ever buy anything from them again. My bad. I know better.a

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7:28 pm EDT
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Haband / Bluestem Brands no confirmation of cancellation of Haband Perks program

I tried to contact "[protected]@hudsonps.com" but was unable to link to that which is the contact given in membership guide which was mailed to me. This is regarding the Haband Perks program. I e-mailed the general customer service link to cancel but never received a response. I just contacted the automated cancellation system tonight so will see what happens with that. I wanted my $1.95 trial fee forgiven since I have been a longtime customer of Haband. They know how to e-mail me to sell me something. Oh, that's right; those e-mails are all automated but when a human response is required-----don't bother. We will just charge his card with the $14.95 monthly fee because he will give up fighting. Wrong answer Haband. I have nothing but time and will no longer be a customer of yours if you don't satisfy me on my request or at least have the decency to let me know if my cancellation is in place. Haband must have enough customers so they would rather keep their $1.95 and avoid dealing with me. I recently lost fifty pounds so need to replace my clothing which I have started and Haband was the recipient of some orders. I will do my best to bad mouth this old and supposedly reputable company to anyone I talk to and will never order from them again. All this for a $1.95. Keep it and lose me as a customer.

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Dorad
, US
Dec 01, 2016 1:29 pm EST

Purchased 2 pair of pants for 24.98 with free shipping. Pants arrived with my bill of 49.98. These scam artists took my credit card signed amount of 24.98 and added 49.98. Isn't this against the law? Called tell company. Very rude customer service rep told me that is the price. It's in dispute with American Express. Will never order from them again. Stay away

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Vic M
Killingly, US
May 12, 2012 11:09 pm EDT
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I also got fooled by joining Haband Perks and then realized what I had done. This is a scam. I will never buy anything from Haband again. P.S. I have cancelled the affected credit card.

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10:08 am EST
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Haband / Bluestem Brands Non-receipt of merchandise

It has been well over 30 days. I would like to know whatever happened to this order. It has not arrived as of yet. I requested information about this order on 1/9/12, but never got a reply.

Sincerely,

Richard N. Sherrer

Dear Friend

Thanks for placing your order at the Haband web site. You can check the status of your shipment at any time starting about 24-36 hours after you place your order by returning to www.haband.com and selecting "Order Status." We will also send you an e-mail when we ship any part of your order so check your mail regularly!

Because we can send you notices about each of your orders by e-mail, please make sure we have your most current e-mail address. If yours changes, please send both your old and new e-mail addresses to [protected]@haband.net. We'll remove the old address and add the new address.

If you've taken the time to register, you can also check your order history, sizes, colors and products that you've ordered from us in the past. You can also save different "ship to" addresses to save time the next time you visit.

If you have any question about this or any other Haband order, please don't hesitate to send an e-mail to our customer service department at [protected]@haband.net. We try to get back to everyone with a personalized message within 1-2 business days.

We look forward to seeing you again at Haband Online!

Thanks and Regards,

Duke Habernickel
President
Haband Company

Web Reference Number: [protected]

Click here and claim $15 cash back award. Clicking this link will connect you to Haband PerksSM!

Billing address:

Richard Sherrer
PSC 450
Box 286
APO, AP 96206
Day phone number: [protected]
Evening phone number: [protected]
Shipment 1

Shipping Address

Richard Sherrer
PSC 450
Box 286
APO, AP 96206
Day phone number: [protected]
Evening phone number: [protected]
Shipping Method

Standard

Item
Quantity
Price
Extended Price

Ice House® Finest Flannel Pajamas
807
Color: Royal
Size: XL
1
$15.99
$15.99

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Hilda Monceaux Hebert
, US
May 02, 2018 10:30 pm EDT

This is the worse company I've ever dealt with. When you can get a person they just keep sending you to someone else. Talk about the right hand doesn't know what the left is doing. I placed an order for a pair of women pants a month ago. I never got them. Haband says they're at my post office. After speaking to my postmaster twice I finally went down there. P.O. says they never got them Haband tells me it is at P.O. Well they charged me for the order. I called my credit card company and put a complaint in. I'm not paying for something I never got. It's only $15.00 but they can't do this to people. I called them so upset I was in tears. First and last time I ever order from Haband.

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9:50 pm EST

Haband / Bluestem Brands Be careful with your credit card

HABAND HAVE BEEN CHARGING MY BANK ACCOUNT FOR $14.95 SINCE MARCH 2011.

I DID NOT APPROVE THEM TO DO SO. HABAND IS ROBBING MY BANK ACCOUNT. PLEASE, TELL ME HOW TO GET MY INFORMATION OUT OT THEIR HANDS AND RECOVER MY MONEY SINCE MARCH.

Haband
www.haband.com
110 Bauer Drive
Oakland, NJ 07436

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5:47 pm EST

Haband / Bluestem Brands Larger sizes not available

I really like the quality and pricing of clothing that Hadand offers, when you can get them. I am a large sized male and find it really hard to understand why the sizes I need are listed but when I order they show that size is not availble. After making a selection that is not my first or second choice but shows that it is availble in my size and color I find out that they also are on back order. This takes forever to get my order even though the money transaction has been done tieing up funds that prevent me from buying elsewhere. Update your inventory, im sure that i'm not the only big customer you have.

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Ribluss
, US
Feb 29, 2012 7:05 pm EST

I received an e-mail from Haband on 5/29/11 that informed me that my package, order # 5533000, was shipped on 5/27/11. I have never received the package. My credit card has been debited for the amount of the purchase. I have tried to call your phone number to talk to customer service, but can't reach anyone. Really lousy service!

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G. David Porter, Jr.
Liverpool, US
Sep 10, 2010 12:05 pm EDT

I recently discovered that Haband was charging $14.95 once or twice a month from my checking account without my permission. I want to find out how I can get them to stop this practice and to refund the money that they have charged to my account illegally. What are the steps to do to get a full refund from Haband?

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Imitto
, US
Mar 07, 2012 5:33 pm EST

My credit card has been charged wrongly ($14.95 monthly) for 7 months. Stop it right now! I also need my card to be reimbursed.

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GAvale
, US
Feb 21, 2012 6:20 pm EST

I must be getting billed for perks of $14.95 every month. I did not sign up for this as I am a widow and very seldom use your co. Please take me off of this thing you call perks.I do not want it.

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Awonere
, US
Jan 18, 2012 6:28 pm EST

I want Habnd to stop taking the $15.95 out of my checking account monthly. I never authorized any monthly deduction and want it to stop.

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Laguzine
, US
Nov 01, 2011 6:52 pm EDT

I had ordered 2 pair of pants, was charged on Dec. 18., I rteurned them a few days later- have not heard anything from you- hope to get my money back! I was waiting at least 2 statements from Discover however I'm afraid the time is now past, to have this reversed. Coint me out as anHaband Customer!

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Dliope
, US
Feb 27, 2012 6:25 pm EST

Haband is charging me 14.95 for past 3 months. I did not order anything!

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Karol1218
Holmdel, US
Feb 09, 2011 7:50 pm EST
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I wrote to the BBB after months of them not listening to me and removing the charges. After 2 days of writting the complaint to the BBB I got a phone call and the charges were removed! BBB worked very nicely! I also signed a complaint to the fair trade commission which you can also do online at FTC.com

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CallCtrgal03
Athens, US
Jan 15, 2011 9:11 pm EST

I actually work for the company and can assure you that while misleading for older customers, there is no scam with Haband Perks. For one thing there's an alluring discount from the company offered just for trying it out; if you cancel within the 30 days you won't be charged subsequent 14.95 charges. Furthermore, if you call our customer service line and request the number we're happy to assist you in this way.

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1:57 am EDT
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Haband / Bluestem Brands fraud/deception

My mother (90 yrs. old, homebound, early Dementia, Congestive Heart Failure, severe Glaucoma) received an unsolicited Haband catalogue in the mail. She fancied some winter clothing in the catalogue- so my wife went on line to Haband and ordered two set of sweats for her. Used my mothers Wells Fargo-Visa Card to pay for the merchandise. Merchandise arrived - somewhat inferior in quality. I have a power of attorney to handle my mothers affairs and when I reviewed her next Visa bill I found an unauthorized charge for $14.95 for "Haband Perks" - no explanation. On line search reveals that it appears to be a discount coupon outfit that offers savings on merchandise, cruises etc. Called the number on the Visa bill and got someone in India to talk to - couldn't understand them. Asked for a supervisor - that person tried to argue with me but then indicated that the charge would be reversed and the "membership" cancelled. No refund credit to my mothers Visa card yet! Next she received an "important notice" from World Financial Capital Bank about her "Haband Credit Card Account" - she never requested a card, has never received one, and doesn't want one. Nothing on the notice received clearly identifies an account number. Looks to me like Haband is the equivalent of numerous fraudulent 3rd party shell billing outfits - with World Financial Capital Bank (who the hell are they?) filling the role of aggregator. Have written World Finacial Capital Bank a stiff letter that will be sent out Registered - return receipt requested. Have alse demanded that they respond to me via US Mail and e-mail. Elder fraud and deceptive marketing practices - shred any catalogues you receive from Haband. Buy your merchandise elsewhere - JC Penneys, Sears, Cabelas etc. Spread the word - I will also contact AARP, state Consumer Agency etc. etc.

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Patricia Joppien
, US
Aug 11, 2019 12:31 pm EDT

I ordered from JMS and was directed to Haband for payment - I used my own credit card - 2 days later I not only see a charge for the shorts I ordered but $14.95 for a VIP charge? What the hell - I called them and they said they would refund my money - I like JMS - but not Haband (clothes are cheaply made) but now won't buy from them at all - Deceptive charge to my credit card - made me mad as hell

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9:00 am EDT

Haband / Bluestem Brands Stay away from these guys

I ordered 2 pairs of slacks, size 40L. They arived 4/21, One pair was as ordered, the other was at least 3 sioo large in the waste, although the bag showed 40L. I send 3 emails to customer service requesting their approval not to debit my account for return shipping charges of $7.99, When the remained unanswered I returned the wrong pair, indicating I would like a replacement sie 40L as ordered. The replacment bag was labeled 38L as was the contents. I sent another email, but this also remains unasnwered. I have written 3 letters to compant HQs in Oakland, NJ, but these, too remained unanswered. I know that I will have to apyr another $7.99 for return of the 38L pair, and I have no guarantee that the replacement will be 40L as originally ordered.

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Darnaule
, US
Jun 22, 2016 4:14 am EDT

I ordered one fleece jacket with buttons (she can't manage zippers) & one pair of slacks for my elderly mother for Christmas. I promptly received a confirmarion e-mail for the one jacket and one pair of slacks along with a “web reference number.” Well, Haband sent THREE jackets and THREE pairs of slacks. Upon receipt, I e-mailed them and also called their listed toll-free customer service number. The latter never once worked. (Going through a host of options ("our options have changed") led either to the message that "We are not able to take your call at this time, " or to a message directing you to a toll number if you needed to actually speak to someone rather than just choose recorded messages.) The first representative said I must have ordered incorrectly (I didn't) and would have to pay postage to return the two unneeded sets using their enclosed return label. I gave her my “web reference number” as proof that I had ordered correctly; she said they couldn’t access that number & it wouldn’t prove anything at all. So, I promptly paid postage and sent them back to get my refund more quickly. Weeks later, the charges remain on my credit card account. I called again (at my expense of course), and was told "it will take several more weeks for us to actually receive the items & refund your credit card." Their response to the e-mail was just a form letter acknowledging my e-mail. Then Christmas day, it turned out the jacket had a ZIPPER--not buttons as was described and pictured online. I promptly sent that back, and again I e-mailed them, and NEVER received a response. Their website "Order & Tracking History link DOES NOT WORK. These items remain on my credit card. Worse, my mother is not doing well, and this may well have been my last Christmas with her.

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Walgote
, US
Jun 22, 2016 4:14 am EDT

Our mail order (Product 41C54) arrived in the incorrect size. Our order clearly stated size 9.5 D. Sixe 12 arrived. We intend to return the shoes but object to being charged $8.99 for that postage. It was not our fault the wrong size was sent.

We expect to be fully reimbursed on our credit card for this charge. We also request strongly that you ship the replacement shoes by EXPRESS MAIL so we may receive them before our scheduled vacation departure on July 6.

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3:48 pm EDT

Haband / Bluestem Brands Watch out

After making the mistake of ordering a TV remote control from Haband, I found it to be a piece of junk! I returned it for a refund, which was eventually credited back to my Mastercard. They refunded the price of the item only, and not the postage costs either way. The postage costs were more than the item itself. A few weeks later, I received a check in the mail for $8.25. Thinking it to be a refund for the postage, I ALMOST cashed it without reading the fine print!
It turned out that I would have been enrolled in some BOGUS discount plan that would have cost me $159.99 per year and would automatically renew eqach year afterward! This company is indeed a rip-off and may be sharing your credit card information with others and enrolling you in all kinds of phony plans! BEWARE !

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Virginia Simmons Jackson
, US
Nov 13, 2018 8:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

In this day and age I think your catalog should have a better representation of all ethnicities (brown, black etc.). I would prefer ordering from your catalog if their were models in it that look like me.

Thank you for your immediate response to this matter.

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DebbieThornton
, US
Nov 13, 2018 6:17 am EST

It has almost been a month and I still not received my refund. The customer service reps are rude and uncaring. They were in a hurry to take my money, but will not give it back. Next step BBB!

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BingL
, US
Sep 01, 2018 11:35 am EDT

Ordered two items "in stock" and site says 6 days shipping.
Still not shipped 10 days later, customer service "not available at this time" #. Paid a premium shipping charge too. Fool me once, fool me fool me twice # you

Never order from these amateurs (Or crooks)

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TiLiSu
, US
Aug 15, 2018 7:37 am EDT

I find this company useful for buying affordable clothes for my father but the shipping is expensive and it takes so long to receive what you ordered. I placed an order 12 days ago and they were just shipped yesterday. I've ordered lots of items from them but it takes weeks to receive them. I order stuff from China that arrives in half the time

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Purmup
, US
Jun 21, 2010 7:25 am EDT

I received my order & was so disappointed. The tops were so wrinkle. I have wash them & iron them the wrinkle will not come out. I'm going to have the cleaners see if they can get them out. I am so disappointed in this order!

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11:22 am EDT

Haband / Bluestem Brands Don't buy from this outfit

Don't buy from this outfit.

I am convinced that their Customer (Non)Service people failed and never even graduated from Kindergarten…

I returned some items on July 8, and between July 18 and July 24 I questioned them SEVEN times if they received the items because I have yet to see a reversal of charges on my credit card statement online. They gave me every other kind of information about refund policy, etc., EXCEPT to answer my simple question "DID YOU RECEIVE IT?".

Lastly I e-mailed them "if you people continue to refuse to answer my simple question after my SEVENTH request, I will file a dispute with my credit card company and will post a complaint on complaints.com. That was TWO days ago, and those dodo's have not even answered to this date…

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6:18 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Haband / Bluestem Brands $1.95 Credit Card Charge

I ordered a pair of shoes on-line from Haband and have been watching my credit card account for the charge to appear. It did, but also there was a charge of $1.95 for Haband Perks. I called the toll-free number shown on my on-line bank statement and a representative came on a few seconds later. I aksed about the charge, had it explained to me (kinda), and asked that it be cancelled. The representative said that it would be, that there would be no further charges, that I was in the 30-day risk-free trial period. I am assuming that the $1.95 will be refunded to me. If the $1.95 is not refunded I will file complaints with the Better Business Bureau and the with State Attorney General's office where Haband is headquartered. I can also ask my bank to recover the charge, but I will wait a few days for the reverse credit to appear in my statement. At this point, I think this will be resolved to my satisfaction. The couple of times where I have had issues like this in the past the Better Business Bureau and the State Attorney General's office both considered the complaint resolved when I got my money back. Fair enough. I don't understand why businesses do this. I will not order again from Haband.

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9:02 am EDT

Haband / Bluestem Brands Doesn't honor Guarantee

Purchased pair boots, sole came off after one year, e-mailed for their !00% guarantee and was told I had to have a receipt. I just wanted an exchange.
Wrote to Mr. Duke Haband for replacement
Haven't heard back yet?

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9:36 pm EDT

Haband / Bluestem Brands Orders red flagged

I have been ordering from haband company since 2009. In 2010 I ordered 2 pair of tennis shoes and paid by mastercard. I only received one pair. After complaining for wevereal months to their customer service department which appears to be totaly computerized, I finally received the other pair. Since then, every time I order something the order is put into an " open catagory " and shows to be pending. I have three orders in that catagory since mid 2010. It appears that since I complained about only getting one pair of shoes they are flagging all my orders. It is not because they are out of the items that I order because I continously receive emails and mailings advertisins these products.

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